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apple technical support specialist

eXtra (United Electronics Co.)

<div>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  We are seeking a highly skilled and certified Apple Technical Support &amp; Operations Specialist to join our team.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Deliver Apple technical and compliance training to service personnel.
  </li>
  <li>
   Manage and oversee Apple GSX account operations.
  </li>
  <li>
   Handle daily technical escalations for various repair types and validate repair compliance.
  </li>
  <li>
   Prepare and enroll team members in Apple certification programs.
  </li>
  <li>
   Maintain up-to-date technical data, including software updates, service bulletins, and knowledge base resources across all technical centers.
  </li>
  <li>
   Ensure technical centers are properly equipped, organized, and operationally efficient.
  </li>
  <li>
   Analyze repair data to ensure compliance with Apple service standards.
  </li>
  <li>
   Proactively manage action plans for non-conformities and service improvements.
  </li>
  <li>
   Stay informed and contribute to readiness processes for new Apple product launches.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 3 years of proven professional experience with Apple products and services.
  </li>
  <li>
   Apple certifications such as ACIT, ACMT, or equivalent.
  </li>
  <li>
   Strong training and communication skills with the ability to educate technical staff effectively.
  </li>
  <li>
   Excellent analytical and problem-solving abilities.
  </li>
  <li>
   Ability to manage technical operations both onsite and remotely.
  </li>
  <li>
   Familiarity with Apple repair standards, GSX, and service protocols.
  </li>
 </ul>
 <p>
 </p>
</div>


Apple Technical Support Specialist

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Desktop Support Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Job summary:
</b></p><p>We are looking for a dedicated and End User-focused End User support Engineer to join our IT Support team. The End User support Engineer will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service.
</p><p><b>Responsibilities:
</b></p><ul><li>Supports Windows and Apple macOS based Laptop, Desktop and Servers for hardware and software related issues.
</li><li>Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
</li><li>Should have experience creating the images and handing over the desktop / laptops to end users with full configurations.
</li><li>Support network connectivity issues (Wi-Fi, VPN, LAN) and basic account administration .
</li><li>Deliver personalized IT support for VIPs, including board members and senior executives.
</li><li>Flexible to be working within multiple teams like Service desk / Remote Support / End User support
</li><li>Monitor and ensure endpoint compliance with corporate security standards.
</li><li>Take part in projects including hardware refresh, OS upgrades of end user devices
</li><li>Perform the preventative maintenance of end user devices to ensure device optimization
</li><li>Support <b>remote work solutions </b>like BMC, Citrix remote desktop, MDM, Secure Hub, VMware Etc. including VPN, VDI
</li>Provide the technical resolution for the issues related to collaboration tools like Teams , Webex Etc.<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Short Description
</b></h2></div><div><p><b>Qualifications:
</b></p><ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an as End User support Engineer or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul><p><b>Technical Skills:
</b></p><ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Should have knowledge and understanding about Nexthink Monitoring tool
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul><p><b>Other Skills:
</b></p><p>Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
</p><p>Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
</p><p>Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
</p><p>Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
</p><p><b>Working Conditions:
</b></p><p>Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</p></div></div></div></div></div></div></div></div><p></p>

Desktop Support Analyst

Foodics

<p></p><div><p><b>Who Are We❓</b></p><p><i>
We Are Foodics!</i> a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p><b><br>
The Job in a Nutshell</b></p><p>
Own the end-to-end customer journey from onboarding to post go-live by driving product adoption, ensuring smooth activation, and providing proactive support. Act as the main point of contact for customers on online ordering, payments, and Apple Pay, monitor usage and performance, communicate product updates, gather feedback, and work closely with internal teams to improve processes and customer experience.</p><p></p><p><b>
What Will You Do❓</b></p><ul>
<li>
Track customer product adoption and proactively follow up with internal and external stakeholders to ensure fast and smooth activation.</li>
<li>Guide new customers through the onboarding process, ensuring they are set up for success.</li>
<li>Provide proactive support during the initial activation phase to ensure customers are utilizing the services effectively.</li>
<li>Follow up with customers post go-live to assess support.</li>
<li>Act as the main communication channel to enable customers about new product releases and features.</li>
<li>Develop a strong understanding of online products to confidently enable customers and handle complex questions.</li>
<li>Monitor customer usage regularly and engage through calls or messages to ensure continuous utilization of services.</li>
<li>Reviewing daily utilization reports and taking timely action to keep customers running smoothly.</li>
<li>Support and advise customers on online ordering, online payments, and Apple Pay activation.</li>
<li>Collect customer feedback and relay insights to internal teams to drive product and service improvements.</li>
<li>Track product releases and market trends.</li>
<li>Identify opportunities for process improvements across the full online customer lifecycle and collaborate with relevant teams to implement enhancements.</li>
</ul><p></p><p><b>
What Are We Looking For❓</b></p><ul>
<li>
Bachelor&rsquo;s degree in Information Technology, Business, or a related field.</li>
<li>1&ndash;2 years of experience in Product Enablement Customer Success, Implementation, or Account Management (preferably in SaaS, or ERP).</li>
<li>Strong communication and problem-solving skills.</li>
<li>Customer-focused, proactive, and solution-oriented mindset.</li>
<li>Ability to manage multiple tasks in a fast-paced environment.</li>
<li>Fluency in Arabic and English.</li>
</ul><p></p><p><b>
Who Will Excel
</b></p><ul><li>Previous experience in e-commerce or online operations.</li>
<li>Strong technical skills, including proficiency in Microsoft Excel and basic analysis.</li>
<li>Proven ability to communicate effectively with cross-functional teams (Product, Engineering, Support) and customers.</li>
</ul><p><b>
What We Offer You❗</b></p><p>
We believe you will love working at Foodics!</p><ul>
<li>
We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div><p></p>

Product Enablement Specialist

Confidential

<div>
 <p>
  As an IT Support Administrator, you will work closely with all employees to ensure that they can work flawlessly without having to worry about IT issues. Reporting to the IT manager, you will work closely with other members of the team to make sure support requests are resolved within defined SLA providing level 2 support to the users.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   In this role, you will
  </strong>
 </p>
 <ul>
  <li>
   Install and configure computer hardware, software, systems, networks, printers, and scanners
  </li>
  <li>
   Providing desktop support (Windows/Mac/Linux) and monitoring and maintaining of systems and networks
  </li>
  <li>
   Responding in a timely manner to service issues and requests through the helpdesk ticket system
  </li>
  <li>
   Providing technical support across the company (this may be in person or over Zoom/Google Meet)
  </li>
  <li>
   Diagnosing and resolving technical issues related to Bayut and dubizzle employees
  </li>
  <li>
   Setting up and configuring new laptops and desktops
  </li>
  <li>
   Ensuring security patches and upgrades are applied to desktops and laptops
  </li>
  <li>
   Antivirus installation on all desktops and laptops
  </li>
  <li>
   Reporting faults and maintaining logs on servers, desktops, and laptops
  </li>
  <li>
   Maintenance of print server and support of internal printer related issues
  </li>
  <li>
   Building and maintaining an inventory log of all IT assets
  </li>
  <li>
   Creating purchase requisitions for IT hardware/software
  </li>
  <li>
   Ensuring licensing for all software purchased is recorded and maintained
  </li>
  <li>
   Performing basic administrative support duties, as required, to meet specific operational objectives
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Degree in IT, Computer Science, or a relevant field.
  </li>
  <li>
   Should have certifications like MCSE, or MCSA, or RHCE, or CCNA.
  </li>
  <li>
   3+ years experience in IT support
  </li>
  <li>
   Experience in active directory user provisioning and migrations.
  </li>
  <li>
   Experience providing support for Apple products including Mac, iPhone, and iPad.
  </li>
  <li>
   Experience with Helpdesk ticketing systems (e.g. ZenDesk, Solarwinds, Kayako).
  </li>
  <li>
   Experience in ManageEngine products such as Desktop Central, Service Desk, etc.
  </li>
  <li>
   Experience deploying enterprise antivirus solutions such as Sophos or SentinelOne.
  </li>
  <li>
   Knowledge of basic networking concepts and advanced knowledge of desktop and server Operating Systems.
  </li>
  <li>
   Basic understanding of Linux.
  </li>
  <li>
   Troubleshooting skills in Windows/Mac/Linux(ubuntu)
  </li>
  <li>
   Demonstrated skills in configuring/managing any enterprise-level routers/firewall like Cisco. Fortinet.
  </li>
  <li>
   PBX/VOIP configuration and troubleshooting skills.
  </li>
  <li>
   Cisco Meraki administration skills.
  </li>
  <li>
   Office 365 provisioning and administration skills.
  </li>
  <li>
   Administer and maintain Wireless access points, VPN and, company issued mobile devices.
  </li>
  <li>
   Friendly attitude, with the ability to interact with several different personalities and levels of management.
  </li>
  <li>
   Strong written and verbal communication, organizational, and problem-solving skills.
  </li>
 </ul>
 <p>
 </p>
</div>


IT Support Specialist

Bayut KSA - بيوت السعودية

<div>
 <p>
  Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users who trust in our dedication to providing them with the best platform for their needs.
 </p>
 <p>
  As an IT Support Administrator, you will work closely with all employees to&nbsp;ensure that they can work flawlessly without having to worry about IT issues. Reporting to the IT manager, you will work closely with other members of the team to make sure support requests are resolved within defined SLA providing level 2 support to the users.
 </p>
 <p>
  <strong>
   In this role, you will
  </strong>
 </p>
 <ul>
  <li>
   Install and configure computer hardware, software, systems, networks, printers, and scanners
  </li>
  <li>
   Providing desktop support (Windows/Mac/Linux) and monitoring and maintaining of systems and networks
  </li>
  <li>
   Responding in a timely manner to service issues and requests through the helpdesk ticket system
  </li>
  <li>
   Providing technical support across the company (this may be in person or over Zoom/Google Meet)
  </li>
  <li>
   Diagnosing and resolving technical issues related to Bayut and dubizzle employees
  </li>
  <li>
   Setting up and configuring new laptops and desktops
  </li>
  <li>
   Ensuring security patches and upgrades are applied to desktops and laptops
  </li>
  <li>
   Antivirus installation on all desktops and laptops
  </li>
  <li>
   Reporting faults and maintaining logs on servers, desktops, and laptops
  </li>
  <li>
   Maintenance of print server and support of internal printer related issues
  </li>
  <li>
   Building and maintaining an inventory log of all IT assets
  </li>
  <li>
   Creating purchase requisitions for IT hardware/software
  </li>
  <li>
   Ensuring licensing for all software purchased is recorded and maintained
  </li>
  <li>
   Performing basic administrative support duties, as required, to meet specific operational objectives
  </li>
  <br/>
  <br/>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree in IT, Computer Science, or a relevant field
  </li>
  <li>
   Should have certifications like MCSE, or MCSA, or RHCE, or CCNA
  </li>
  <li>
   3+ years experience in IT support
  </li>
  <li>
   Experience in active directory user provisioning and migrations
  </li>
  <li>
   Experience providing support for Apple products including Mac, iPhone, and iPad
  </li>
  <li>
   Experience with Helpdesk ticketing systems (e.g. ZenDesk, Solarwinds, Kayako)
  </li>
  <li>
   Experience in ManageEngine products such as Desktop Central, Service Desk, etc
  </li>
  <li>
   Experience deploying enterprise antivirus solutions such as Sophos or SentinelOne
  </li>
  <li>
   Knowledge of basic networking concepts and advanced knowledge of desktop and server Operating Systems
  </li>
  <li>
   Basic understanding of Linux
  </li>
  <li>
   Troubleshooting skills in Windows/Mac/Linux(ubuntu)
  </li>
  <li>
   Demonstrated skills in configuring/managing any enterprise-level routers/firewall like Cisco. Fortinet
  </li>
  <li>
   PBX/VOIP configuration and troubleshooting skills
  </li>
  <li>
   Cisco Meraki administration skills
  </li>
  <li>
   Office 365 provisioning and administration skills
  </li>
  <li>
   Administer and maintain Wireless access points, VPN and, company issued mobile devices
  </li>
  <li>
   Friendly attitude, with the ability to interact with several different personalities and levels of management
  </li>
  <li>
   Strong written and verbal communication, organizational, and problem-solving skills
  </li>
  <br/>
  <br/>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High-performing and fast-paced work environment
  </li>
  <li>
   Comprehensive Health Insurance
  </li>
  <li>
   Rewards and recognition
  </li>
  <li>
   Learning &amp; Development
  </li>
 </ul>
 <p>
  #KSABayut
  <br/>
  <br/>
  Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 </p>
</div>


IT Support Administrator

Node Technologies

<div>
 <p>
  Job title :
  <strong>
   Technical Support Specialist
  </strong>
 </p>
 <p>
  Location :
  <strong>
   Riyadh, Saudi Arabia
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Overview:
  </strong>
 </p>
 <p>
  The Technical Support Specialist will be responsible for providing technical support, operational assistance, and system administration for enterprise content management and application platforms built on IBM FileNet Content Manager, IBM WebSphere Application Server, and Microsoft SQL Server. The role focuses on day-to-day support, incident handling, troubleshooting, monitoring, and ensuring system stability and availability across production and non-production environments.
 </p>
 <p>
  The ideal candidate will work closely with developers, business users, DBAs, and infrastructure teams to support system operations, resolve technical issues, and contribute to continuous improvement of the supported platforms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1- Technical Support &amp; System Operations
  </strong>
 </p>
 <p>
  Provide day-to-day technical support for IBM FileNet Content Manager environments, including Content Engine (CE), Process Engine (PE), and workplace applications.
 </p>
 <p>
  Monitor system health, availability, and performance of FileNet services and related components.
 </p>
 <p>
  Support users with access issues, document lifecycle operations, workflows, metadata, and repository-related requests.
 </p>
 <p>
  Assist in system configuration changes, patching activities, upgrades, and environment deployments under defined procedures.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2- Application Server Support (IBM WebSphere)
  </strong>
 </p>
 <p>
  Provide technical support for IBM WebSphere Application Server environments hosting FileNet components.
 </p>
 <p>
  Assist with application deployments, configuration updates, JVM monitoring, and cluster support activities.
 </p>
 <p>
  Analyze WebSphere logs, system alerts, and runtime issues to identify and resolve application or middleware problems.
 </p>
 <p>
  <strong>
   3- Database Support (Microsoft SQL Server)
  </strong>
 </p>
 <p>
  Provide operational support for SQL Server databases used by FileNet and enterprise applications.
 </p>
 <p>
  Assist with backup and restore activities, performance monitoring, and basic query troubleshooting.
 </p>
 <p>
  Work with DBAs to support data integrity, availability, and storage optimization tasks.
 </p>
 <p>
  <strong>
   4- Incident Management &amp; Troubleshooting
  </strong>
 </p>
 <p>
  Handle L2/L3 technical support tickets related to application, workflow, document access, and system issues.
 </p>
 <p>
  Perform root cause analysis for incidents and recurring issues, and support corrective actions.
 </p>
 <p>
  Coordinate with IBM support or third-party vendors when escalation is required.
 </p>
 <p>
  Ensure timely resolution of incidents in line with SLA and support procedures.
 </p>
 <p>
  <strong>
   5- Monitoring, Performance &amp; Optimization
  </strong>
 </p>
 <p>
  Support monitoring tools and alerting mechanisms to proactively track system health.
 </p>
 <p>
  Assist in identifying performance bottlenecks and support tuning activities across FileNet, WebSphere, and SQL Server.
 </p>
 <p>
  Recommend operational improvements to enhance system reliability, response time, and availability.
 </p>
 <p>
  6
  <strong>
   - Documentation &amp; Collaboration
  </strong>
 </p>
 <p>
  Maintain technical documentation for system configurations, operational procedures, and incident resolutions. Collaborate with business analysts and developers to support enhancements and new features. Participate in change management, release cycles, and testing activities.
 </p>
</div>


Technical Support Specialist

MRSOOL

<div><h3 class="jobSectionHeader"><b>Who Are We❓</b></h3><p>
Step into the world of Mrsool where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.</p><p>
What sets Mrsool apart is its commitment to providing an unmatched &quot;order anything from anywhere&quot; experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery no matter how far or remote the location may be.</p><p>
But don&rsquo;t just take our word for it Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.</p><p>
Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.</p><h3 class="jobSectionHeader"><b>
The Job in a Nutshell</b></h3><p>
We are seeking a <b>Digital Media Specialist</b> to join our team and help elevate our digital marketing efforts. In this role, you will be responsible for developing, implementing, and managing effective digital marketing campaigns across various platforms to enhance our brand awareness, engage our audience, and drive conversions.</p><p>
You&rsquo;ll collaborate with various teams to ensure full integration of our marketing initiatives, optimize digital channels, and analyze performance metrics to improve strategies. If you are passionate about leveraging digital media to improve business outcomes and have a results-oriented mindset, we&rsquo;d love to meet you!</p><p><b>
 If you're eager to take on this rewarding opportunity, we&rsquo;d love to hear from you. Apply today!</b></p><h3 class="jobSectionHeader"><b>
What You Will Do</b></h3><ul>
<li>Develop and execute comprehensive digital media strategies that align with business goals.</li>
<li>Manage and optimize digital ad campaigns across platforms: Google Ads, Facebook, Instagram, and others.</li>
<li>Collaborate with creative teams to produce engaging digital content (videos, banners, etc.).</li>
<li>Analyze campaign performance and adjust strategies based on insights and metrics.</li>
<li>Monitor industry trends and emerging technologies to identify new opportunities.</li>
<li>Manage SEO efforts to improve organic search visibility.
</li><li>Prepare reports summarizing campaign results and recommending improvements.</li>
<li>Foster partnerships with external agencies and vendors for enhanced execution.</li>
</ul><p><b>
Requirements</b></p><h3 class="jobSectionHeader"><b>
What Are We Looking For❓</b></h3><p>
We're looking for a <b>dynamic, innovative, and analytical</b> Digital Media Specialist who has a deep understanding of the digital landscape and a passion for performance marketing. The ideal candidate possesses:</p><ul>
<li>2&ndash;4 years of experience in digital marketing, social media management, or a related field.
</li><li>Proficiency in using digital marketing tools (Google Ads, Facebook Ads Manager, SEO tools, etc.).
</li><li>Strong analytical skills to interpret data and generate actionable insights.
</li><li>Excellent written and verbal communication skills.</li>
<li>A creative mindset with the ability to think outside the box.
</li><li>Strong project management skills and the ability to manage multiple campaigns simultaneously.</li>
<li>A keen eye for detail and a results-driven attitude.</li>
</ul><p>If you're ready to make an impact and help us take our digital presence to the next level, we want to hear from you!</p><p><b>
Benefits</b></p><h3 class="jobSectionHeader"><b>
What We Offer You❗</b></h3><ul>
<li><b>Inclusive and Diverse Environment: </b>We foster an inclusive and diverse workplace that values innovation and provides flexibility.</li>
<li><b>Competitive Compensation: </b>Our compensation packages are competitive and include potential share options for certain roles.</li>
<li><b>Personal Growth and Development: </b>We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.</li>
<li><b>Autonomy and Mentorship:</b> You&rsquo;ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.</li>
<li><b>Working Hours:</b> 5 days a week, 8 working hours and 1 hour lunch break.</li></ul></div>

Specialist ,Digital Media

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