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application support associate manager

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

Amazon

<div>
 
 Description
 
 
 
 You should be able to motivate a team of individuals to meet targets and productivity expectations in line with company goals. You should be prepared to take responsibility for tracking the attendance and work flow of that team and work alongside the Shift Manager to highlight and rectify issues as they arise.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Help support daily management of department duties.
 </li>
 <li>
 Assign work to associates as required/needed to support workflow and daily production KPIs/goals.
 </li>
 <li>
 Conduct standup briefs, deliver associate feedback, conduct floor audits and vehicle inspections.
 </li>
 <li>
 Support in training and up-skilling new associates.
 </li>
 <li>
 Support with tracking, trending and reporting of departmental metrics by associates.
 </li>
 <li>
 Support in analyzing and understanding the reasons behind success and failure in meeting departmental delivery and FC KPIs/goals
 </li>
 <li>
 Tracking, reporting, maintenance of hours and schedules.
 </li>
 <li>
 Review and update Standard Operating Procedure (SOP) documents as required.
 </li>
 <li>
 Improve flow of product through the station.
 </li>
 <li>
 Identify and address safety hazards within and participate in safety initiatives.
 </li>
 <li>
 Fully understand workflow, daily production goals, and number of Associates present each day.
 
 
 </li>
 </ul>
 A day in the life
 
 
 <ul>
 <li>
 Lead by example.
 </li>
 <li>
 Role model for safe work behaviour&rsquo;s
 </li>
 <li>
 Excellent communication skills (written &amp; verbal).
 </li>
 <li>
 Meets or exceeds departmental production KPIs/goals.
 </li>
 <li>
 Demonstrated problem solving &amp; analytical skills.
 </li>
 <li>
 Willingness to train and learn new skills.
 </li>
 <li>
 Coach and mentor others to succeed.
 </li>
 <li>
 Able to handle long and short term multiple tasks, whilst working in a high stress, fast paced environment.
 </li>
 <li>
 Able to work weekends and provide overtime support (AM &amp; PM).
 </li>
 <li>
 Must be willing to work flexible schedules / shift including night shift.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience managing teams
 </li>
 <li>
 Experience with planning, performance metrics, and process improvement
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in logistics
 </li>
 <li>
 Experience with data analysis
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch
 
 
 Job ID: A3109141
</div>

Operations Supervisor, AMET Operations

PlaceUp

<div>Role Overview
The Sales Manager will own client acquisition and revenue growth. This is a hands-on, client-facing role for someone who thrives on building relationships, identifying opportunities, and closing deals.
Key Responsibilities
Business Development &amp; Sales Growth<ul><li>
Identify, target, and convert high-value corporate and private clients in the luxury sector.</li><li>
Leverage existing network and proactively build new relationships through networking, events, and outreach.</li><li>
Develop tailored proposals and pitches that align with client brand and budget requirements.</li><li>
Negotiate contracts, pricing, and service agreements to maximize profitability while ensuring client satisfaction.</li></ul>
Client Relationship Management<ul><li>
Act as the primary contact for assigned accounts, ensuring exceptional service and repeat business.</li><li>
Maintain regular engagement with clients to understand needs, anticipate opportunities, and provide relevant product recommendations.</li><li>
Collaborate with the PD Associate Manager to translate client requirements into product briefs.</li></ul>
Cross-Functional Collaboration<ul><li>
Work closely with the Sourcing Associate Manager to ensure feasibility, cost efficiency, and timely delivery of proposals.</li><li>
Partner with the PD Associate Manager to align on product timelines, quality, and client approvals.</li><li>
Contribute market insights to guide sourcing, design, and development strategies.</li></ul>
Sales Strategy &amp; Reporting<ul><li>
Develop quarterly and annual sales plans to meet revenue targets.</li><li>
Track and report sales pipeline, conversion rates, and revenue performance.</li><li>
Provide feedback to leadership on market trends, competitor activities, and product opportunities.</li></ul>
Requirements<ul><li>
Minimum 6 years of sales experience, preferably in luxury goods, corporate gifting, hospitality, or high-end consumer products.</li><li>
Proven track record of achieving and exceeding sales targets.</li><li>
Strong existing client network within relevant sectors.</li><li>
Energetic, dynamic, and solutions-oriented personality with a roll-up-your-sleeves approach.</li><li>
Excellent negotiation, presentation, and interpersonal skills.</li><li>
Ability to work collaboratively in a team environment.</li><li>
Proficiency in Microsoft Office; CRM system experience preferred.</li><li>
Arabic speaking is a plus.</li></ul></div>

Sales Manager

Bateel International

<div>
 
 
 Sales Associate - KSA
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 A Sales Associate delivers an engaging and knowledgeable service that attracts our potential customers to generate quality new sales and ultimately drive the commercial performance of the company.
 
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 Reach individual and overall sales targets
 </li>
 <li>
 Demonstrate profound product knowledge, promotions and advertisements
 </li>
 <li>
 Ensure that boutique cleanliness and hygiene standards are always maintained, and all products are handled accordingly
 </li>
 <li>
 Maintain merchandise and ensure proper display, storage, etc.
 </li>
 <li>
 Assure smooth boutique opening, closing procedure
 </li>
 <li>
 Ensure daily check lists are filled in when opening / closing
 </li>
 <li>
 Use the prescribed selling techniques to provide customers with a friendly, courteous experience
 </li>
 <li>
 Operate the cash register to accurately compute the price of the product and receive payment
 </li>
 <li>
 Arrange and prepare all gift orders according to the sales order in coordination with team and in charge of the boutique
 </li>
 <li>
 Accurately record the product usage in the system.
 </li>
 <li>
 Control shrinkage, product damages &amp; report Boutique Manager, if any
 </li>
 <li>
 Participate in monthly inventory process
 </li>
 <li>
 Report to the boutique manager on customer feedback and complaints
 </li>
 <li>
 Monitor stock levels and share findings with your manager
 </li>
 </ul>
 
 
 
 
 
 Lives and Advocates the Bateel Values:
 
 
 
 &bull; Quality
 
 
 &bull; Innovation
 
 
 &bull; Authenticity
 
 
 &bull; Integrity
 
 
 
 
 
 
 Requirement:
 
 
 
 &bull; Presentable
 
 
 &bull; Fluent in English (Arabic is an advantage)
 
 
 &bull; Ability to communicate clearly and concisely, both orally and in writing
 
 
 &bull; Ability to build relationships with customers and peers
 
 
 &bull; Minimum 1 year retail experience is required
 
 
 
 
 
 
 Qualification and Licenses requirement:
 
 
 
 High School graduate or above
 
 
 
 
 
 
 Behaviours:
 
 
 
 &bull; Sales skills &ndash; analytical skills to customize sales approach to customer type
 
 
 &bull; Customer Handling Skills &ndash; to be able to handle customer requests while utilizing the psychological selling measures learned in the trainings
 
 
 &bull; Product Knowledge &ndash; specifications and pricing
 
 
 &bull; Self-disciplined intelligent responsible and presentable
 
 
 &bull; Positive and enthusiastic
 
 
 &bull; Willingness to work in rotational shifts and put in overtime hours during high season
 
 
 
 
 
 *Due to the volume of applications we are receiving ONLY SHORTLISTED CANDIDATES for interview will be contacted.
 
</div>

Sales Associate

Almarai - المراعي

The Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. About the Role To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues. Requirements Potential candidates must meet the requirements mentioned below: <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> Get notified about new Customer Service Representative jobs in Riyadh, Saudi Arabia. Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative

Apparel Group

<div>
 
 Job Description
 
 
 
 
 Position Objective:
 
 
 
 The Sales Associate is responsible for representing the brand by maximizing sales and delivering exceptional customer service. This role involves maintaining store standards, supporting visual merchandising, and assisting in the overall retail experience while adhering to operational duties as assigned by the Store Manager or Assistant Store Manager.
 
 
 
 Key Responsibility:
 
 
 
 
 Customer Service:
 
 
 
 <ul>
 <li>
 Greet customers and assist them in selecting products that meet their needs.
 </li>
 <li>
 Convert window shoppers into buyers through proactive engagement.
 </li>
 <li>
 Promote the company's loyalty program to encourage repeat sales.
 </li>
 <li>
 Deliver top-tier customer service by following the company&rsquo;s GUEST model (Greet, Understand, Explain, Sell, Thank).
 </li>
 <li>
 Stay informed about various brands within the group to offer effective suggestions and cross-selling opportunities.
 </li>
 <li>
 Educate customers on product features, benefits, materials, and care instructions.
 
 
 </li>
 </ul>
 
 Grooming / Attitude / Knowledge:
 
 
 
 <ul>
 <li>
 Always present a well-groomed and professional appearance.
 </li>
 <li>
 Be flexible and available to work extended hours during peak sales periods.
 </li>
 <li>
 Stay up-to-date on product knowledge to minimize stock loss and provide accurate recommendations.
 
 
 </li>
 </ul>
 
 Merchandising:
 
 
 
 <ul>
 <li>
 Ensure products are displayed in an attractive manner according to store layout standards.
 </li>
 <li>
 Adhere to visual merchandising (VM) guidelines and stock management protocols, especially for clearance items.
 </li>
 <li>
 Record and maintain accurate inventory records for incoming and outgoing stock.
 </li>
 <li>
 Upsell and cross-sell products to increase sales opportunities.
 </li>
 <li>
 Maintain strong knowledge of product inventory and promotions to communicate effectively with customers.
 
 
 </li>
 </ul>
 
 Process:
 
 
 
 <ul>
 <li>
 Efficiently operate the Point of Sale (POS) system for billing and transactions.
 </li>
 <li>
 Balance the cash till at the start and end of shifts.
 </li>
 <li>
 Accurately process payments through cash, credit cards, vouchers, or automatic debits.
 </li>
 <li>
 Issue receipts, refunds, and change to customers correctly.
 </li>
 <li>
 Maintain vigilance regarding store security and ensure all loss prevention policies are followed.
 </li>
 <li>
 Replenish and re-merchandise stock on the sales floor to ensure product availability at all times.
 
 
 </li>
 </ul>
 
 Desired Qualification:
 
 
 
 The ideal Sales Associate in a retail company should have a bachelor&rsquo;s degree with effective communication and interpersonal skills in order to contribute to a welcoming customer experience, previous experience in a sales role is preferred.
</div>

<div>
 
 
 JOB PURPOSE
 
 
 
 To analyze and resolve HR system issues across different functions of NHC and respond to technical problems that arise abruptly relating to operating systems, devices, application and software to ensure maximum productivity while employing these applications
 
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES
 
 
 
 
 GENERAL ACCOUNTABILITY
 
 
 
 Policies, Processes &amp; Procedures:
 
 
 &bull; Follow all relevant policies, processes, standard operating procedures and instructions and ensure work is carried out in a controlled and consistent manner
 
 
 &bull; Contribute to the identification of opportunities for continuous improvement of department systems, processes and practices, taking into account leading practices, improvement of business processes, cost reduction and productivity improvement
 
 
 &bull; Promote the implementation and adherence to relevant policies, processes and operating procedures to others
 
 
 
 FUNCTION ACCOUNTABILITY
 
 
 
 1 Design and maintain expertise in flow of application process and systems related to ERP HR Track
 
 
 2 Make use of scientific analysis and mathematical models to design and develop various system applications and designs
 
 
 3 Upgrade interfaces by updating the hardware for better performance of the system
 
 
 4 Fully responsible to plan, design, implement any solutions related to HR or any third-party systems. In addition, responsible on the integration between any HR system and any other system.
 
 
 5 Perform analysis on ERP HR application functionality and suggesting improvements required in better system efficiency
 
 
 6 Manage ticketed query system and ensure comprehensive database of queries and resolutions is kept up to date
 
 
 7 Consult with the software development team, internal users, and clients to improve application performance
 
 
 8 Prepare maintenance plans and upgrading schedules for the NHC&rsquo;s systems
 
 
 9 Establish root cause analysis of application errors, and escalating serious concerns to the Senior Developers
 
 
 10 Manage code migration across environments to ensure continued and synchronized functionality
 
 
 11 Provide technical support relevant to systems, devices, applications and software to teams within the NHC, and to external clients when required
 
 
 12 Identify and resolve technical issues related to NHC&rsquo;s systems, devices, applications and software
 
 
 13 Deliver regular and customized training to teams within the NHC
 
 
 14 Prepare maintenance plans and upgrade schedules for the NHC&rsquo;s systems
 
 
 15 Ability to translate HR business requirements into system solutions and process improvements.
 
 
 
 STAKEHOLDER RELATIONSHIPS
 
 
 
 
 KEY INTERNAL RELATIONSHIPS
 
 
 
 &bull; HC Sector
 
 
 &bull; Product Manager
 
 
 &bull; Software Developer
 
 
 &bull; Technical Support
 
 
 &bull; Enterprise Solutions
 
 
 &bull; Applications Unit Manager
 
 
 &bull; End Users
 
 
 &bull; Business Owners
 
 
 &bull; ERP HR Support Manager
 
 
 
 KEY EXTERNAL RELATIONSHIPS
 
 
 
 &bull; NHC Vendors (External Suppliers)
 
 
 
 JOB REQUIREMENTS
 
 
 
 
 EDUCATION PREREQUISITES
 
 
 
 &bull; Bachelor&rsquo;s degree in Computer Science or related field
 
 
 PROFESSIONAL EXPERIENCE
 
 
 &bull; 2-3+ Years of experience in a related field
 
 
 
 
 
 
 Disclaimer:
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the required duties, responsibilities and job specifications / requirements.
 
</div>

ERP HR Analyst

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