application support specialist Jobs in Manama

application support specialist

business analyst

helpdesk analyst

applications support senior analyst

Citi

<div>Overview of the Role
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and
contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action
involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex
and dynamic material from multiple sources. Strong communication and diplomacy skills are required.
Responsibilities:<ul><li>
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.</li><li>
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.</li><li>
Start of day checks, continuous monitoring, and regional handover.</li><li>
Perform same day risk reconciliations</li><li>
Develop and maintain technical support documentation.</li><li>
Identifies ways to maximize the potential of the applications used</li><li>
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.</li><li>
Ensures that storage and archiving procedures are in place and functioning correctly</li><li>
Formulates and defines scope and objectives for complex application enhancements and problem resolution</li><li>
Reviews and develops application contingency planning to ensure availability to users</li><li>
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.</li><li>
Participate in application releases, from development, testing and deployment into production.</li><li>
Engages in post implementation analysis to ensure successful system design and functionality.</li></ul>
Required Skills<ul><li>
Unix, Shell scripting SQL/Oracle, Mongo DB queries</li><li>
ECS/Openshift /AWS</li><li>
KAFKA/MQ/SFTP /NDM</li><li>
Tools &ndash; App D, SPLUNK, KIBANA</li><li>
Monitoring &ndash; ITRS setup,</li><li>
Grafana</li><li>
Autosys, on job</li><li>
Good communication skills &amp; team-player</li></ul> 
Qualifications:<ul><li>
Proven experience in an Application Support role.</li><li>
Experience installing, configuring or supporting business applications.</li><li>
Experience with some programming languages and willingness/ability to learn.</li><li>
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization</li><li>
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.</li><li>
Demonstrated analytical skills</li><li>
Issue tracking and reporting using tools</li><li>
Knowledge/ experience of problem Management Tools.</li><li>
Good all-round technical skills</li><li>
Effectively share information with other support team members and with other technology teams</li><li>
Ability to plan and organize workload</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li><li>
Ability to communicate appropriately to relevant stakeholder</li></ul>
Education:<ul><li>
Bachelor&rsquo;s / University degree or equivalent experience</li></ul>
-
Job Family Group:
Technology
-
Job Family:
Applications Support
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Applications Support Senior Analyst

Braxtone Group

<div>
 The
 
 Senior Underwriter/data analyst
 
 plays a crucial role in supporting overall performance, efficiency, analyzing data results, evaluate and underwrite insurance risks in accordance with company policies and profitability targets while leveraging data analytics to monitor portfolio performance, detect trends, and support strategic decision-making.
 
 
 This position bridges technical underwriting with data-driven insight, ensuring sound risk selection, loss ratio improvement, and operational efficiency.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 A. Underwriting &amp; Risk Evaluation
 </li>
 <li>
 Assess and underwrite individual and fleet policies in line with Braxtone and insurer guidelines.
 </li>
 <li>
 Analyze policy applications, vehicle data, and client profiles to determine appropriate pricing and coverage terms.
 </li>
 <li>
 Ensure underwriting decisions maintain compliance with company risk appetite and reinsurance requirements.
 </li>
 <li>
 Review loss experience, claims frequency, and trends to adjust underwriting criteria or premiums.
 </li>
 <li>
 Collaborate with brokers and insurance partners to clarify underwriting conditions or exclusions.
 </li>
 <li>
 Recommend risk mitigation actions and re-underwriting for loss-making portfolios.
 </li>
 <li>
 B. Data Analysis &amp; Reporting
 </li>
 <li>
 Collect, clean, and analyze data from claims, underwriting, and operations systems.
 </li>
 <li>
 Identify patterns affecting loss ratio, frequency of service, and claim cost by segment or partner.
 </li>
 <li>
 Develop dashboards and reports showing key performance indicators (KPI), including:
 </li>
 <li>
 Loss ratio by product and insurer
 </li>
 <li>
 Average cost per service or claim
 </li>
 <li>
 Policy utilization rates
 </li>
 <li>
 Portfolio growth by partner
 </li>
 <li>
 Support management in quarterly portfolio reviews and pricing model adjustments.
 </li>
 <li>
 Monitor Minimum Deposit (M&amp;D) commitments and insurer performance against service volume targets.
 </li>
 <li>
 C. Process Optimization
 </li>
 <li>
 Recommend automation and workflow improvements for underwriting and data tracking.
 </li>
 <li>
 Work with IT to improve data integration between CRM, claims, and finance systems.
 </li>
 <li>
 Establish quality checks for data accuracy and consistency across departments.
 </li>
 <li>
 D. Compliance &amp; Governance
 </li>
 <li>
 Ensure adherence to underwriting authorities, company policies, and local regulatory standards.
 </li>
 <li>
 Maintain confidentiality of partner and client data.
 </li>
 <li>
 Prepare audit-ready documentation for internal and external reviews.
 
 
 </li>
 </ul>
 
 Key Performance Indicators (KPIs)
 
 
 
 <li>
 Portfolio Loss Ratio maintained below agreed benchmark.
 </li>
 Accuracy of underwriting decisions (error rate
 <li>
 Timely delivery of monthly underwriting and performance reports.
 </li>
 <li>
 Reduction in data discrepancies and reporting delays.
 </li>
 <li>
 Improvement in underwriting profitability through data insights.
 
 
 </li>
 
 Educational, Skills, And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, in Actuarial studies, Business Administration, Statistics.
 </li>
 <li>
 5&ndash;8 years&rsquo; experience in underwriting (motor or general lines) with strong analytical exposure.
 </li>
 <li>
 Experience in insurance data analysis, pricing, or business intelligence.
 </li>
 <li>
 Excellent knowledge of insurance principles, risk assessment, and policy structures.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Advanced Excel, Power BI, or Tableau for data visualization.
 </li>
 <li>
 Strong command of SQL or similar tools for data extraction (preferred).
 </li>
 <li>
 Familiarity with CRM and insurance management systems.
 </li>
 <li>
 Excellent reporting, presentation, and documentation skills.
 
 
 </li>
 </ul>
 
 Personal Competencies
 
 
 
 <ul>
 <li>
 Analytical thinker with high attention to detail.
 </li>
 <li>
 Strong communication and negotiation skills.
 </li>
 <li>
 Ability to balance commercial awareness with risk control.
 </li>
 <li>
 Organized, proactive, and capable of working under pressure.
 </li>
 <li>
 Collaborative and able to work cross-functionally with Operations, Finance, and IT.
 </li>
 </ul>
</div>

Senior Underwriter/ Data Analyst ( Bahrain Based)

Propel Consult

Role Purpose The Senior Analyst will play a pivotal role in evaluating, structuring, and executing investment transactions across various geographies and asset classes within the GCC region. This position requires strong financial modeling, due diligence, transaction sourcing, and stakeholder coordination skills.KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES<ul><li>Conduct comprehensive financial, legal, and operational due diligence on potential investment opportunities.</li><li>Analyze market trends, asset performance, and macroeconomic indicators specific to the GCC region.</li><li>Build and maintain detailed financial models including DCF, IRR, NPV, sensitivity analysis, and scenario planning.</li><li>Assess capital structure, debt sizing, and return metrics across various investment strategies.</li><li>Evaluate exit scenarios including sale, refinance, or recapitalization.</li><li>Assist in identifying and sourcing investment opportunities.</li><li>Support the structuring of transactions, including REITs/Funds, joint ventures, and co-investments.</li><li>Prepare investment memos and presentations for internal committees and external stakeholders.</li><li>Liaise with internal teams (legal, compliance, finance) and external advisors (law firms, consultants, brokers).</li><li>Draft and manage NDAs, term sheets, and engagement letters.</li><li>Coordinate with legal counsel on SPA, JV agreements, and other transaction documents.</li><li>Monitor asset performance and assist in portfolio management activities.</li><li>Prepare periodic reports and dashboards for senior management and investors.</li><li>Maintain investment pipeline and deal tracking systems.</li></ul>Requirements:Qualifications<ul><li>Bachelor&rsquo;s degree in Finance, Real Estate, Economics, or a related field; Master&rsquo;s preferred.</li><li>Minimum 6&ndash;7 years of experience in real estate investment within the GCC region.</li></ul>Skills<ul><li>Strong proficiency in Excel, PowerPoint, and advanced financial modeling tools.</li><li>Familiarity with real estate documentation, legal processes, and investment structures in the GCC.</li><li>Excellent communication, negotiation, and project management skills.</li><li>CFA qualification preferred or currently pursuing the CFA designation.</li></ul>Job Type: Full-time

Senior Analyst (Real Estate Investments)

Computer World S.P.C.

Job Title: Helpdesk AnalystLocation: Bahrain &ndash; Locally Available Candidates OnlyWe are seeking a proactive and detail-oriented &quot;Helpdesk Analyst&quot; to join our IT support team.The Key Responsibilities:- Resolve Level 1 end-user IT issues, including account management and access problems.- Troubleshoot hardware, software, and peripheral/device issues.- Assist with new user onboarding and guide adoption of new technologies.- Provide remote or in-person support using helpdesk tools.Requirements:- 1&ndash;2 years of experience in helpdesk or IT support.- Fluent in Arabic and English with excellent communication skills.Job Types: Full-time, Contract Contract length: 12 monthsPay: BD400.000 - BD500.000 per month

Helpdesk Analyst

<figure class="table"><table><tbody><tr><td>&nbsp;The Senior Underwriter/data analyst&nbsp;plays a crucial role in supporting overall performance, efficiency, analyzing data results, evaluate and underwrite insurance risks in accordance with company policies and profitability targets while leveraging data analytics to monitor portfolio performance, detect trends, and support strategic decision-making. This position bridges technical underwriting with data-driven insight, ensuring sound risk selection, loss ratio improvement, and operational efficiency.&nbsp;</td></tr><tr><td>&nbsp;DUTIES AND RESPONSIBILITIES:&nbsp;&nbsp;<ul><li>A. Underwriting &amp; Risk Evaluation</li><li>Assess and underwrite individual and fleet policies in line with Braxtone and insurer guidelines.</li><li>Analyze policy applications, vehicle data, and client profiles to determine appropriate pricing and coverage terms.</li><li>Ensure underwriting decisions maintain compliance with company risk appetite and reinsurance requirements.</li><li>Review loss experience, claims frequency, and trends to adjust underwriting criteria or premiums.</li><li>Collaborate with brokers and insurance partners to clarify underwriting conditions or exclusions.</li><li>Recommend risk mitigation actions and re-underwriting for loss-making portfolios.</li><li>B. Data Analysis &amp; Reporting</li><li>Collect, clean, and analyze data from claims, underwriting, and operations systems.</li><li>Identify patterns affecting loss ratio, frequency of service, and claim cost by segment or partner.</li><li>Develop dashboards and reports showing key performance indicators (KPI), including:</li><li>Loss ratio by product and insurer</li><li>Average cost per service or claim</li><li>Policy utilization rates</li><li>Portfolio growth by partner</li><li>Support management in quarterly portfolio reviews and pricing model adjustments.</li><li>Monitor Minimum Deposit (M&amp;D) commitments and insurer performance against service volume targets.</li><li>C. Process Optimization</li><li>Recommend automation and workflow improvements for underwriting and data tracking.</li><li>Work with IT to improve data integration between CRM, claims, and finance systems.</li><li>Establish quality checks for data accuracy and consistency across departments.</li><li>D. Compliance &amp; Governance</li><li>Ensure adherence to underwriting authorities, company policies, and local regulatory standards.</li><li>Maintain confidentiality of partner and client data.</li><li>Prepare audit-ready documentation for internal and external reviews.</li></ul>Key Performance Indicators (KPIs)<ul><li>Portfolio Loss Ratio maintained below agreed benchmark.</li><li>Accuracy of underwriting decisions (error rate &lt; 2%).</li><li>Timely delivery of monthly underwriting and performance reports.</li><li>Reduction in data discrepancies and reporting delays.</li><li>Improvement in underwriting profitability through data insights.</li></ul>&nbsp;</td></tr><tr><td>Educational, Skills, and Experience:&nbsp;<ol><li>Bachelor’s degree, in Actuarial studies,&nbsp;Business Administration, Statistics.</li><li>5–8 years’ experience in underwriting (motor or general lines) with strong analytical exposure.</li><li>Experience in insurance data analysis, pricing, or business intelligence.</li><li>Excellent knowledge of insurance principles, risk assessment, and policy structures.</li></ol>&nbsp;Technical Skills:&nbsp;<ol><li>Advanced Excel, Power BI, or Tableau for data visualization.</li><li>Strong command of SQL or similar tools for data extraction (preferred).</li><li>Familiarity with CRM and insurance management systems.</li><li>Excellent reporting, presentation, and documentation skills.</li></ol>&nbsp;Personal Competencies&nbsp;<ol><li>Analytical thinker with high attention to detail.</li><li>Strong communication and negotiation skills.</li><li>Ability to balance commercial awareness with risk control.</li><li>Organized, proactive, and capable of working under pressure.</li><li>Collaborative and able to work cross-functionally with Operations, Finance, and IT.</li></ol>&nbsp;</td></tr></tbody></table></figure>

Virtu Thinko

Job Title: CDD / KYC AnalystJob Purpose Responsible for conducting Client Identification (CIP) and Customer Due Diligence (CDD) reviews for assigned customer portfolios to manage financial crime risk and ensure full regulatory compliance.Key Responsibilities<ul><li>Perform Standard and Enhanced Due Diligence (SDD/EDD) on new and existing customers.</li><li>Collect and verify customer information to ensure accurate risk profiling and documentation.</li><li>Identify high-risk clients, PEPs, sanctions, and adverse media through ongoing monitoring.</li><li>Handle RFIs and reverse KYC requests, ensuring timely and complete responses.</li><li>Escalate unusual or suspicious activities and prepare Suspicious Activity Reports (SARs) when required.</li><li>Collaborate with Compliance, Relationship Managers, and other stakeholders to ensure KYC quality and regulatory alignment.</li><li>Maintain up-to-date knowledge of AML/CFT regulations and bank policies.</li><li>Ensure confidentiality, data protection, and accurate activity logs.</li></ul>Key Performance Indicators<ul><li>Timely completion of KYC reviews and renewals.</li><li>Compliance with AML/CFT policies and procedures.</li><li>Quality and accuracy of customer risk assessments and documentation.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in a relevant field.</li><li>1&ndash;2 years of banking or compliance experience.</li></ul>Skills &amp; Competencies<ul><li>Strong analytical, communication, and problem-solving skills.</li><li>Attention to detail and sound judgment.</li><li>Ability to work under pressure and manage priorities.</li><li>Proficiency in Microsoft Office applications.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: BD500.000 - BD800.000 per month

Customer Due Diligence Analyst

Era Projects

Senior Quantity Surveyor (SQS) &ndash; ConstructionLocation: Bahrain Industry: Construction / Contracting / Civil Engineering Experience: 5-7 Years in Quantity Surveying (Construction ProjectsJob SummaryThe Senior Quantity Surveyor will manage all cost, commercial, and contractual aspects of construction projects. The role includes quantity take-off, cost control, contract management, variation claims, subcontractor handling, and preparing financial reports to ensure project profitability and compliance with contract conditions.Key Responsibilities1. Quantity Take-Off &amp; Cost Management<ul><li>Prepare, verify, and approve detailed quantity take-offs for civil, structural, architectural, and MEP works.</li><li>Develop and monitor project budgets, cost plans, and cash flow forecasts.</li><li>Review and validate tender BOQs and cost estimates.</li></ul>2. Contract &amp; Commercial Management<ul><li>Manage contractual obligations under FIDIC or similar contract standards.</li><li>Prepare, review, and negotiate variation orders (VOs) and claims.</li><li>Review contract terms, identify commercial risks, and implement mitigation strategies.</li><li>Prepare contractual correspondences to clients, consultants, and subcontractors.</li></ul>3. Progress Valuation &amp; Payment Applications<ul><li>Prepare monthly progress valuations for client billing.</li><li>Verify and certify subcontractor monthly invoices.</li><li>Conduct joint measurement with site teams and consultants.</li></ul>4. Tendering &amp; Procurement Support<ul><li>Review subcontractor quotations, conduct comparisons, and prepare recommendations.</li><li>Assist in tender documentation, pricing, and bid submissions.</li><li>Evaluate material and supplier proposals to ensure compliance with specifications.</li></ul>5. Site Coordination &amp; Measurement<ul><li>Conduct site visits to verify progress and measure work done.</li><li>Coordinate closely with site engineers, planning engineers, and the project team.</li><li>Maintain updated records of approved drawings, revisions, and site instructions.</li></ul>6. Reporting &amp; Documentation<ul><li>Prepare monthly commercial reports, cost summaries, and budget status updates.</li><li>Maintain logs for variations, claims, payments, drawings, and contractual letters.</li><li>Ensure proper documentation for audits, project closeout, and final account preparation.</li></ul>7. Team Leadership<ul><li>Guide and mentor Junior QS staff.</li><li>Lead commercial discussions and support senior management in decision-making.</li></ul>Job Types: Full-time, PermanentPay: BD400.000 - BD600.000 per month

Senior Quantity Surveyor – Construction

Explore 374+ Applications support senior analyst in Manama this December. Find roles across top companies and apply now to boost your career.

374 applications support senior analyst jobs IN Manama

Applications Support Senior Analyst

Senior Underwriter/ Data Analyst ( Bahrain Based)

Senior Analyst (Real Estate Investments)

Helpdesk Analyst

Senior Underwriter/ Data Analyst ( Bahrain Based)

Customer Due Diligence Analyst

Senior Quantity Surveyor – Construction