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operation & business excellence supervisor

area operations manager

Lenskart.com

<div>Location: KSA (open between Riyadh and Jeddah) 
Experience Required: 7&ndash;8 years 
Industry Preference: Retail / Brand Management
Note: Must be a Saudi National<h4 class="jobSectionHeader">
About the Role</h4>
We are looking for a dynamic and experienced Area Operations Manager to lead and oversee day-to-day operations across our retail stores in the Kingdom of Saudi Arabia. The ideal candidate will bring 7&ndash;8 years of proven experience in retail or brand management, with strong skills in operations, sales performance, team management, and customer experience.<h4 class="jobSectionHeader">
Key Responsibilities</h4>
Revenue:<ul><li>
For your respective area, oversee store performance, sales targets, and profitability, implementing strategies to achieve growth.</li></ul>
Operations:<ul><li>
Drive operational excellence across all retail stores, ensuring alignment with brand standards and business objectives.</li><li>
Execution of VM and upkeep display standards</li><li>
Identify and implement strategies to achieve growth.</li><li>
Ensure compliance with company policies, SOPs, and KSA market regulations.</li><li>
Partner with marketing, merchandising, and supply chain teams to optimize product availability and store execution.</li><li>
Monitor Customer KPIs (NPS, Google Reviews, Customer Complaints) and provide data-driven insights.</li><li>
Support new store openings, expansion plans, and local brand-building initiatives.</li><li>
Identify opportunities to improve operational efficiency, reduce costs, and enhance customer engagement.</li></ul> 
People:<ul><li>
Act as a bridge between the Operations Team and the Store Teams by taking key messages and disseminating in accordance to the cultural requirements.</li><li>
Own the metric of Attrition and Staff Retention - understand and resolve store level issues that people may face.</li><li>
Train staff in order to keep them abreast with the brand initiatives</li><li>
Guide the local operations team on the cultural nuances - and ways of operations</li><li>
Lead, coach, and develop store managers and frontline teams to deliver a seamless customer experience.</li></ul>
Partnerships:<ul><li>
Identify key opportunities like Institutions, Schools, Colleges - potential list of all partners</li><li>
Project manage end to end tie ups</li><li>
Ensure seamless execution in order to increase revenue and customer satisfaction.</li></ul><h4 class="jobSectionHeader">
Requirements</h4><ul><li>
Must be a Saudi National</li><li>
7&ndash;8 years of experience in retail operations and / or brand management, ideally within the fashion, lifestyle, or consumer retail sector.</li><li>
Strong understanding of the KSA retail market and customer preferences.</li><li>
Proven ability to lead multi-location operations and manage cross-functional teams.</li><li>
Excellent leadership, communication, and stakeholder management skills.</li><li>
Analytical mindset with strong business acumen and problem-solving abilities.</li><li>
Fluency in English &amp; Arabic is required</li></ul></div>

Area Operations Manager

HungerStation | هنقرستيشن

<div>
 
 
 
 SAUDI NATIONALS
 
 
 
 
 
 
 
 We are seeking a seasoned
 
 Regional Operations Manager
 
 to oversee the performance and growth of Hunger Station Markets across assigned regions. This role will lead and support
 
 Area Supervisors
 
 and
 
 Store Managers
 
 , ensuring operational excellence, commercial performance, and customer satisfaction in line with company standards and objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead, coach, and develop a team of Area Supervisors and Store Managers to drive consistent performance and service standards across all stores.
 </li>
 <li>
 Oversee daily operations across multiple locations, ensuring compliance with operational policies, safety, and hygiene standards.
 </li>
 <li>
 Monitor and improve key business metrics such as sales, profitability, order fulfillment time, and customer experience.
 </li>
 <li>
 Partner with cross-functional teams (Category, Supply Chain, Commercial, and HR) to ensure smooth coordination and execution of market initiatives.
 </li>
 <li>
 Identify regional challenges and opportunities, implementing action plans to optimize efficiency and growth.
 </li>
 <li>
 Ensure effective inventory management, loss prevention, and operational cost control.
 </li>
 <li>
 Conduct regular performance reviews, store audits, and training sessions to ensure teams are aligned with business goals.
 </li>
 <li>
 Support expansion and new store launch initiatives within the region.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations Management, or related field.
 </li>
 <li>
 Minimum 7&ndash;10 years of experience in retail or grocery operations, with at least 3 years in a multi-store leadership role.
 </li>
 <li>
 Strong people management and mentoring skills.
 </li>
 <li>
 Excellent analytical, organizational, and communication abilities.
 </li>
 <li>
 Saudi Nationals preferred.
 </li>
 <li>
 Valid driver&rsquo;s license and willingness to travel extensively within the region.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Opportunity to be part of a fast-growing quick-commerce ecosystem under the Delivery Hero group.
 </li>
 <li>
 A dynamic, collaborative, and innovation-driven work environment.
 </li>
 <li>
 Competitive compensation and benefits package.
 </li>
 </ul>
 
 
</div>

Regional Operations Manager

Amazon

<div>
 
 Description
 
 
 
 When you join Amazon as an Area Manager, you&rsquo;ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you&rsquo;ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team&rsquo;s approach to drive productivity, you&rsquo;ll also work closely with your colleagues to address challenges, which means no two days will be the same.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Promote a culture of safety and wellbeing
 </li>
 <li>
 Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
 </li>
 <li>
 Support and lead a team and handle administrative work alongside building and supporting a strong team culture
 </li>
 <li>
 Analyse performance and suggest process improvements to optimise work and improve customer service
 </li>
 <li>
 Collaborate with other managers to standardise shift processes
 
 
 </li>
 </ul>
 A day in the life
 
 
 You&rsquo;ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You&rsquo;ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.
 
 
 Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent
 </li>
 <li>
 Experience in data analysis
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Advanced proficiency in written and verbal English and local language
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience working with multiple groups of stakeholders
 </li>
 <li>
 Experience in warehouse operations and logistics or equivalent
 </li>
 <li>
 Experience with Microsoft Office including Outlook, Word, and Excel
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch
 
 
 Job ID: A3117234
</div>

Area Manager, Operations

NICE ONE

<div>Nice one, a leading innovator in digital retail and e-commerce, is seeking a strategic and results-oriented leader to join our operations as an Area Manager. If you are passionate about driving operational excellence, leading high-performing teams, and delivering exceptional customer experiences, this is your opportunity to play a pivotal role in our company&rsquo;s rapid growth. Bring your leadership skills, analytical mindset, and dedication to continuous improvement to a vibrant environment where your impact will shape Nice one&rsquo;s success across multiple regions.<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Area Management, Team Leadership, and Operational Excellence</h2><ul>
<li>Operational Oversight: Lead the daily operations of multiple retail and e-commerce hubs, ensuring seamless execution of all processes from inventory management to customer fulfillment.</li>
<li>Team Leadership: Recruit, mentor, and develop site leaders and team members, fostering a collaborative, inclusive, and high-performance culture across assigned areas.</li>
<li>Performance Monitoring: Set, track, and analyze KPIs for sites within your region, identifying opportunities for efficiency, cost savings, and service improvements.</li>
<li>Process Improvement: Drive continuous improvement initiatives to optimize workflows and enhance customer satisfaction, leveraging data and best practices to solve complex challenges.</li>
<li>Customer Focus: Ensure outstanding customer experiences across all touchpoints by monitoring service levels, responding to escalations, and implementing corrective actions as needed.</li>
<li>Cross-Functional Collaboration: Work closely with logistics, sales, customer service, and technology teams to ensure aligned execution of company objectives and new project rollouts.</li>
<li>Compliance and Safety: Uphold high standards of operational compliance, safety, and regulatory adherence at all times within your assigned area.</li>
<li>Reporting: Prepare and present regular reports, insights, and recommendations to senior management to inform strategic decisions and support business growth.</li>
</ul><h3 class="jobSectionHeader">Required Skills and Qualifications &ndash; Leadership, Operations, and Strategic Management</h3><ul>
<li>Bachelor&rsquo;s degree in Business Administration, Operations Management, Supply Chain, or a related field; a master&rsquo;s degree is a plus.</li>
<li>3+ years of experience in area or multi-site management within retail, e-commerce, or logistics environments.</li>
<li>Proven track record of developing and leading diverse teams to achieve operational goals in dynamic, fast-paced settings.</li>
<li>Strong analytical, organizational, and decision-making skills, with the ability to interpret data and implement effective solutions.</li>
<li>Excellent communication and interpersonal skills in English; Arabic proficiency is an advantage.</li>
<li>Proficiency with digital tools, reporting software, and operational systems relevant to e-commerce and retail management.</li>
<li>Demonstrated commitment to fostering a diverse, equitable, and respectful workplace culture.</li>
</ul><h4 class="jobSectionHeader">Core Competencies &ndash; Team Building, Problem Solving, and Execution</h4><ul>
<li>Strategic thinker with strong business acumen and a results-driven approach.</li>
<li>Ability to inspire trust, empower others, and encourage innovation within cross-functional teams.</li>
<li>High attention to detail, integrity, and commitment to quality in all aspects of area management.</li>
<li>Resilient and adaptable; skilled at managing change and prioritizing resources.</li>
<li>Dedication to upholding Nice one&rsquo;s standards of diversity, inclusion, and gender equality.</li>
</ul><h5 class="jobSectionHeader">What Nice one Offers &ndash; Build Your Leadership Career in E-Commerce</h5><ul>
<li>A vibrant, growth-oriented environment that celebrates achievement, learning, and teamwork.</li>
<li>Opportunities for rapid advancement and leadership development in an expanding digital retail company.</li>
<li>Ongoing training, coaching, and the chance to shape scalable operational strategies.</li>
<li>Flexible work arrangements and support for work&ndash;life balance.</li>
<li>Recognition and rewards for outstanding performance and innovation.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Become an Area Manager at Nice one</h6>
If you are a driven leader ready to make an impact across diverse teams and regions in the e-commerce industry, we want to hear from you. Nice one is committed to building an inclusive, gender-neutral workplace and welcomes candidates of all backgrounds. Submit your resume today and take the next step in your career as our next Area Manager&mdash;help us redefine operational excellence in digital retail!</div>

Area Manager

Yousef Al-Rajhi Group

<h3>Job Title: Area Manager – Food &amp; Beverage (Coffee Chain)</h3>&nbsp;📍 Location: Riyadh, Saudi Arabia 🕒 Employment Type: Full-Time &nbsp;<h3>About the Role</h3>&nbsp;We are seeking a dynamic and results-driven Area Manager to oversee the operations of multiple coffee shop outlets across Riyadh. The ideal candidate will ensure consistent operational excellence, drive sales performance, maintain brand standards, and deliver exceptional customer experiences across all assigned branches.&nbsp;This role requires a strong background in food &amp; beverage operations management - preferably within coffee chains, quick service restaurants, or premium café concepts. &nbsp;<h3>Key Responsibilities</h3>&nbsp;<ul><li>Oversee daily operations of multiple outlets within the assigned area, ensuring adherence to operational standards, quality, and service excellence.</li><li>Monitor and drive sales performance, profitability, and cost control for each store.</li><li>Lead, motivate, and develop Store Managers and their teams to achieve business goals.</li><li>Ensure compliance with company policies, hygiene standards, and safety regulations.</li><li>Conduct regular branch visits to evaluate operational performance and implement improvements.</li><li>Support the launch of new outlets and ensure smooth store openings.</li><li>Analyze market trends, customer feedback, and competitor activities to enhance performance.</li><li>Collaborate with the marketing, supply chain, and HR teams for promotions, staffing, and training initiatives.</li><li>Prepare periodic business reports and present performance summaries to senior management.</li><li>Maintain a high level of customer satisfaction and brand consistency across all outlets. &nbsp;</li></ul><h3>Qualifications &amp; Experience</h3>&nbsp;<ul><li>Bachelor’s degree in Business Administration, Hospitality Management, or a related field.</li><li>5–8 years of experience in multi-unit retail or F&amp;B operations, with at least 3 years in a supervisory or Area/Regional Manager role.</li><li>Experience in coffee chains, quick service restaurants (QSR), or premium cafés is highly preferred.</li><li>Strong leadership, communication, and people management skills.</li><li>Proven ability to manage budgets, analyze KPIs, and implement operational improvements.</li><li>Excellent organizational skills and the ability to work under pressure.</li><li>Fluency in English (Arabic is an advantage).</li><li>Must be currently based in Saudi Arabia or familiar with the KSA F&amp;B market. &nbsp;</li></ul><h3>What We Offer</h3>&nbsp;<ul><li>Competitive salary and performance incentives.</li><li>Opportunity to grow with a leading and expanding F&amp;B brand.</li><li>Supportive and fast-paced work environment.</li></ul>

Area Manager, Food & Beverage (Coffee Chain)

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Area Manager | MAF LifeStyle | operations
 
 
 
 Role Summary
 
 
 
 The Area Manager is responsible for leading and developing store teams in alignment with brand and company strategy, overseeing operations, driving sales, controlling costs, and ensuring top-tier retail standards to deliver an exceptional customer experience. providing managerial direction for the success of the stores, and provides the customer with an &lsquo;outstanding&rsquo; shopping experience.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Ensure sales and operational goals and expectations are achieved through regular monitoring.
 </li>
 <li>
 Responsible for ensuring that store managers and their staff keep stores to the highest possible standards, are well organized and properly merchandised at all times.
 </li>
 <li>
 chieve sales targets through a proactive commercial agenda, developing and planning new business initiatives that drive overall sales and business improvement.
 </li>
 <li>
 Monitor cash flows, sales performance, inventory control, cash sales receipts and operating records.
 </li>
 <li>
 Responsible for ensuring that all customer service initiatives are in place, resolving issues quickly and courteously
 </li>
 <li>
 Guide the Store Managers to ensure the key priority targets and goals in customer service are consistently achieved.
 </li>
 <li>
 Monitor stock control to ensure store shrink is within company guidelines to protect company property and assets.
 </li>
 <li>
 Provide critical analytical feedback on store performance at the weekly / monthly trade reviews together with the Brand Director.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school certificate
 </li>
 <li>
 Qualification in Retail related field is an added advantage
 </li>
 <li>
 7+ years&rsquo; experience in retail operations with minimum 3 years in Store Management role
 </li>
 <li>
 English proficiency
 </li>
 </ul>
</div>

Hamdan Global

Area Service Manager &ndash; Fuel StationsSalary: SAR 12,000 &ndash; 14,000 Locations: Riyadh, Dammam, Jeddah, Madina, TabukWe are seeking an experienced Area Service Manager with strong operational and technical experience in fuel station management. The role involves overseeing the daily operations of multiple stations, ensuring safety compliance, maintaining service quality, monitoring equipment, and driving operational excellence across assigned locations.Key Responsibilities<ul><li>Oversee daily operations of multiple fuel stations within the assigned region.</li><li>Ensure all stations comply with safety, environmental, and regulatory standards.</li><li>Monitor station performance, including fuel sales, inventory levels, and service quality.</li><li>Lead, supervise, and support station managers and field teams.</li><li>Coordinate preventative and reactive maintenance for pumps, tanks, and all forecourt equipment.</li><li>Conduct regular site inspections and audits for quality, hygiene, SCADA/ATG accuracy, and operational performance.</li><li>Implement SOPs, operational improvements, and brand standards across all stations.</li><li>Resolve customer issues and operational challenges quickly and efficiently.</li><li>Prepare operational reports, performance KPIs, and improvement plans.</li><li>Coordinate with vendors, contractors, and technical teams for maintenance and service requests.</li><li>Ensure smooth execution during fuel deliveries, calibrations, and emergency situations.</li><li>Support expansion projects, station upgrades, and new station openings as needed.</li></ul>Requirements<ul><li>Minimum 3&ndash;5 years of experience in fuel station operations / retail petroleum industry.</li><li>Strong knowledge of fuel station equipment (dispensers, ATG systems, tanks, pumps, electrical systems).</li><li>Experience managing multi-location operations.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Ability to travel frequently across assigned areas.</li><li>Proficiency in reporting, auditing, and performance monitoring.</li></ul>Preferred Certifications (Optional)<ul><li>Safety Certification (e.g., NEBOSH, IOSH).</li><li>Mechanical/Electrical diploma or degree.</li><li>Knowledge of Saudi regulations for petroleum retail operation</li></ul>Job Type: Full-timePay: &#65020;12,000.00 - &#65020;13,000.00 per month

Area Service Manage

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