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Abacus Outsourcing

<p><b>Job Title: Assistant Manager Call Center Operations</b></p><p><b>Working Hours: Rotational Shifts</b></p><p><b>Description: </b></p><p>Are you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.</p><p><b>Key Responsibilities:</b></p><p>Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).</p><p>Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.</p><p>Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.</p><p>Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.</p><p>Analyze performance data and prepare detailed reports with actionable insights for senior management.</p><p>Handle client escalations with professionalism and ensure timely resolution.</p><p>Drive process improvements to enhance operational efficiency and customer satisfaction.</p><p>Ensure compliance with company policies, regulatory standards, and industry best practices.</p><p>Support workforce planning including scheduling, resource allocation, and attendance tracking.</p><p><b>Qualifications &amp; Requirements:</b></p><p>Bachelor's/Master's degree in Business Administration, Management, or a related field.</p><p>4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.</p><p>Strong grasp of BPO workflows, KPIs, and quality assurance standards.</p><p>Excellent leadership, communication, and interpersonal skills.</p><p>Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.</p><p>Proficiency in MS Office, CRM systems, and performance monitoring dashboards.</p><p>Job Type: Full-time</p><p><b>Education:</b></p><ul><li>Bachelor's (Required)</li><li>Master's (Preferred)</li></ul><p><b>Experience:</b></p><ul><li><b>Minimum BPO Operations Managing: 2 years (Required)</b></li></ul><p>Work Location: Lahore, In person</p><p>Job Type: Full-time</p><p>Pay: Up to Rs200,000.00 per month</p><p>Work Location: In person</p>

Assistant Manager Call Center Operations

CureMD

<div>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Associate Manager - Customer Success
 </strong>
 plays a critical stabilizing role in a project-intensive and production-driven environment undergoing a leadership transition. Acting as an operational anchor, this role focuses on maintaining delivery momentum, fostering team confidence, and ensuring continuity across key workflows. The Assistant Manager will oversee day-to-day operations with strong emphasis on project coordination, task delegation, and hands-on support. This position serves as a communication bridge between team members and leadership, ensuring clarity, alignment, and accountability throughout the transition phase. The ideal candidate is a resilient, people-focused leader with strong multitasking ability, capable of driving both structure and team morale in a dynamic, high-responsibility setting.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Convert project backlogs into a sprint board within 2 weeks and maintain at least 90% on-time delivery.
  </li>
  <li>
   Implement RACI matrices and workload charts to balance effort and maintain individual utilization at 85% or above.
  </li>
  <li>
   Schedule bi-weekly &ldquo;department performance&rdquo; sessions, ensuring every team member leads at least one session within 3 months.
  </li>
  <li>
   Require 5 Whys analysis for all Sev 1 incidents and collaborate with product and development teams to eliminate 50% of repeat issues within 3 months.
  </li>
  <li>
   Publish project status and risk dashboards every Wednesday by 4 p.m. EST.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Candidates should have a Bachelor&rsquo;s degree in Computer Science or Project Management foreign education is a plus.
  </li>
  <li>
   They should possess 3&ndash;4 years of experience in project management or team leadership, with strong multitasking, delegation, technical familiarity.
  </li>
  <li>
   Excellent communication and interpersonal skills, negotiation, and stakeholder management abilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation and Benefits:
  <br/>
  <br/>
 </strong>
 <strong>
  💰 Financial:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary and bi-annual bonus.
  </li>
  <li>
   Fast track and uncapped career growth for high performers.
  </li>
  <li>
   Company-sponsored vehicle financing (car and bike).
  </li>
  <li>
   Interest-free loans.
  </li>
  <li>
   Provident Fund: CureMD matches up to 8% of your base salary.
  </li>
  <li>
   Fuel Card.
  </li>
  <li>
   Cellular Allowance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🏥 Health and Wellness:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
  </li>
  <li>
   Hospital treatment monitoring by company doctors.
  </li>
  <li>
   Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).
  </li>
  <li>
   Exclusive health benefits and discounts at top class clinics and labs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🤝🏻 Supportive Workplace:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pick-up and drop-off services for female employees.
  </li>
  <li>
   In-house daycare facility.
  </li>
  <li>
   In-house gym and recreational area to unwind.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  📚 Continued Learning:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Company-sponsored trainings, workshops, development programs and retreats.
  </li>
  <li>
   Paid specialized trainings/certifications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Difference You&rsquo;ll Make:
  <br/>
  <br/>
 </strong>
 At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives.
 <strong>
  Together, let&rsquo;s save lives.
 </strong>
</div>


Associate Manager - Customer Success

<div><div>Job Overview:</div><div></div><div>
The Associate Manager - Customer Success plays a critical stabilizing role in a project-intensive and production-driven environment undergoing a leadership transition. Acting as an operational anchor, this role focuses on maintaining delivery momentum, fostering team confidence, and ensuring continuity across key workflows. The Assistant Manager will oversee day-to-day operations with strong emphasis on project coordination, task delegation, and hands-on support. This position serves as a communication bridge between team members and leadership, ensuring clarity, alignment, and accountability throughout the transition phase. The ideal candidate is a resilient, people-focused leader with strong multitasking ability, capable of driving both structure and team morale in a dynamic, high-responsibility setting.</div><div></div><div>
Job Responsibilities:</div><ul><li><div>
Convert project backlogs into a sprint board within 2 weeks and maintain at least 90% on-time delivery.</div></li><li><div>
Implement RACI matrices and workload charts to balance effort and maintain individual utilization at 85% or above.</div></li><li><div>
Schedule bi-weekly &ldquo;department performance&rdquo; sessions, ensuring every team member leads at least one session within 3 months.</div></li><li><div>
Require 5 Whys analysis for all Sev 1 incidents and collaborate with product and development teams to eliminate 50% of repeat issues within 3 months.</div></li><li><div>
Publish project status and risk dashboards every Wednesday by 4 p.m. EST.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Candidates should have a Bachelor&rsquo;s degree in Computer Science or Project Management foreign education is a plus.</div></li><li><div>
They should possess 3&ndash;4 years of experience in project management or team leadership, with strong multitasking, delegation, technical familiarity.</div></li><li><div>
Excellent communication and interpersonal skills, negotiation, and stakeholder management abilities.</div></li></ul><div>
Compensation and Benefits:</div><div></div><div>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li><li><div>
Fuel Card.</div></li><li><div>
Cellular Allowance.</div></li></ul><div></div><div>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:<br>
<br>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div><div></div>

Funcity

<ul><li>Supervise day-to-day park operations to ensure safety, cleanliness, and efficiency.</li><li>Lead and monitor operational teams, including ride operators, and customer service staff.</li><li>Ensure compliance with safety standards, SOPs, and operational checklists.</li><li>Handle guest complaints and feedback with professionalism and a service-first approach.</li><li>Support the Manager Operations in planning, reporting, and staff scheduling.</li><li>Monitor ride performance, maintenance coordination, and crowd control.</li><li>Conduct daily inspections to ensure all attractions are functioning safely.</li><li>Implement operational improvement initiatives to enhance visitor experience.</li><li>Assist in organizing special events and promotions within the park.</li><li>Flexibility to work evenings, weekends, and holidays as required (03 pm to 12 pm).</li></ul><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs120,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Oversee and support day-to-day operations: 3 years (Required)</li><li>Monitor staff performance: 3 years (Required)</li><li>Scheduling, training, and supervising operational staff: 3 years (Required)</li><li>guest concerns/complaints promptly:: 3 years (Required)</li></ul><p>Work Location: In person</p>

Assistant Manager Operations and Customer Service

<p>Job Title: Assistant Manager Call Center Operations</p><p>Working Hours: Rotational Shifts</p><p>Are you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.</p><p>Key Responsibilities:</p><p>Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).</p><p>Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.</p><p>Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.</p><p>Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.</p><p>Analyze performance data and prepare detailed reports with actionable insights for senior management.</p><p>Handle client escalations with professionalism and ensure timely resolution.</p><p>Drive process improvements to enhance operational efficiency and customer satisfaction.</p><p>Ensure compliance with company policies, regulatory standards, and industry best practices.</p><p>Support workforce planning including scheduling, resource allocation, and attendance tracking.</p><p>Qualifications &amp; Requirements:</p><p>Bachelor's/Master's degree in Business Administration, Management, or a related field.</p><p>4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.</p><p>Strong grasp of BPO workflows, KPIs, and quality assurance standards.</p><p>Excellent leadership, communication, and interpersonal skills.</p><p>Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.</p><p>Proficiency in MS Office, CRM systems, and performance monitoring dashboards.</p><p>Job Type: Full-time</p><p>Pay: Up to Rs200,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>BPO Operations Managing: 2 years (Required)</li></ul><p>Work Location: In person</p>

Assistant Manager Operation ( International Market)

<ul><li>Welcome and assist guests to ensure a positive and memorable experience.</li><li>Manage guest queries, feedback, and complaints with professionalism and empathy.</li><li>Supervise and support female staff working in operational areas.</li><li>Ensure compliance with customer service and safety standards across attractions.</li><li>Coordinate daily operations with the operations and maintenance teams.</li><li>Monitor cleanliness, crowd control, and service quality in guest areas.</li><li>Maintain reports and communicate daily performance updates to management.</li><li>Support event activities and special promotions within the park</li></ul><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Work Location: In person</p>

Assistant Manager Customer Service and Operations (Female)

Trisun Energies

<p><b>Job Summary:</b></p><p>We are seeking a proactive and results-driven <b>Assistant Sales Manager</b> to support our retail operations in the solar energy sector. The ideal candidate will assist in managing store operations, driving sales, and ensuring an excellent customer experience. They will also oversee inventory management, team performance, and store profitability while promoting solar products and solutions.</p><p><b>Key Responsibilities:</b></p><p><b>Retail Sales &amp; Customer Engagement:</b></p><ul><li>Assist in developing and implementing retail sales strategies to achieve targets.</li><li>Educate customers on solar products, their benefits, and financing options.</li><li>Ensure high levels of customer satisfaction through excellent service.</li><li>Handle escalated customer inquiries and resolve complaints effectively.</li></ul><p><b>Store Operations &amp; Inventory Management:</b></p><ul><li>Support daily retail operations, including opening and closing procedures.</li><li>Maintain stock levels and coordinate with suppliers for restocking.</li><li>Ensure proper display and merchandising of solar products.</li><li>Monitor and maintain store cleanliness and compliance with safety standards.</li></ul><p><b>Team Leadership &amp; Performance Management:</b></p><ul><li>Supervise and motivate retail sales associates to achieve sales goals.</li><li>Conduct training sessions on product knowledge and sales techniques.</li><li>Assist in scheduling shifts and managing staff performance.</li></ul><p><b>Sales Reporting &amp; Analysis:</b></p><ul><li>Track sales performance and generate reports for management.</li><li>Analyze customer trends and provide insights to improve sales strategies.</li><li>Recommend promotional activities and marketing initiatives to boost sales.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li><b>Education:</b> Intermediate and Bachelor&rsquo;s degree in Business Administration, Sales, Marketing, or a related field.</li><li><b>Experience:</b> 2+ years in retail management, preferably in the telecom, FMCG and solar or renewable energy sector.</li><li>Excellent sales and customer service skills.</li><li>Ability to lead and motivate a team.</li><li>Strong problem-solving and decision-making skills.</li><li>Ability to work in a fast-paced environment and handle multiple responsibilities.</li></ul><p>Job Type: Full-time</p><p>Language:</p><ul><li>English (Preferred)</li></ul><p>Work Location: In person</p>

Assistant Retail Manager – Solar Business- Lahore

Explore 1341+ Assistant customer service manager in Lahore this November. Find roles across top companies and apply now to boost your career.

1341 assistant customer service manager jobs IN Lahore

Assistant Manager Call Center Operations

Associate Manager - Customer Success

Associate Manager - Customer Success

Assistant Manager Operations and Customer Service

Assistant Manager Operation ( International Market)

Assistant Manager Customer Service and Operations (Female)

Assistant Retail Manager – Solar Business- Lahore