customer sales representative Jobs in Lahore

customer sales representative

assistant manager accounts Jobs in Lahore

assistant manager accounts

customer support representative Jobs in Lahore

customer support representative

assistant manager administration Jobs in Lahore

assistant manager administration

assistant manager sales

assistant customer service manager

Abacus Outsourcing

Abacus is seeking a highly organized and performance-focused Assistant Manager &ndash; Customer Services to support the effective delivery of call center and back-office operations. The successful candidate will assist in managing operational performance, ensuring service excellence, and maintaining strong client and team relationships.Key Responsibilities<ul><li>Support the management of daily BPO operations across inbound, outbound, customer service, and back-office projects.</li><li>Monitor operational performance to ensure KPIs, SLAs, and quality standards are consistently achieved.</li><li>Provide operational guidance, coaching, and performance feedback to team leaders and agents.</li><li>Collaborate with Quality Assurance and Training teams to identify development needs and implement improvement initiatives.</li><li>Analyze performance metrics and prepare structured reports for senior management review.</li><li>Address client and operational escalations in a timely and professional manner.</li><li>Assist in driving process improvements to enhance efficiency, service quality, and customer satisfaction.</li><li>Ensure strict adherence to company policies, regulatory requirements, and industry best practices.</li><li>Support workforce management activities, including scheduling, attendance monitoring, and resource planning.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related discipline (Required).</li><li>4&ndash;6 years of experience in BPO or call center operations.</li><li>Minimum 2 years of experience in a supervisory or assistant managerial role.</li><li>Strong knowledge of BPO operational workflows, KPIs, SLAs, and quality assurance frameworks.</li><li>Excellent leadership, communication, and stakeholder management skills.</li><li>Ability to operate effectively in a fast-paced and performance-driven environment.</li><li>Proficiency in MS Office, CRM platforms, and performance reporting tools.</li></ul>Experience Required<ul><li>Managing BPO / Call Center Operations: Minimum 2 years (Required)</li></ul>Work Location: In-person &ndash; LahoreJob Type: Full-timeWork Location: In person

Assistant Manager- Customer Services

Facilitative Employment Services (Private) LIMITED

Assistant CR ManagerPay: 55,000.00 (PKR) - 70,000.00 (PKR) per monthJob description:Key Responsibilities<ul><li>Acts as the frontline contact for clients, customers, or stakeholders.</li><li>Handles routine inquiries, issues, and service requests.</li><li>Provides information, processes forms, or coordinates basic support tasks.</li><li>Collects feedback and reports problems.</li><li>Monitor customer satisfaction metrics and identify areas for improvement.</li><li>Collaborate with cross-functional teams (Sales, Product, Operations) to resolve customer concerns and improve processes.</li></ul>Eligibility Criteria:<ul><li>Bachelor's degree in relevant field</li><li>2+ years of experience in customer relations, customer service management, or a similar role.</li><li>Excellent communication, conflict-resolution, and interpersonal abilities</li><li>Proficiency with CRM platforms and customer service tools</li></ul>Job Type: Full-timeWork Location: E-22, Main Airport Rd, Akbar Rd, near Dha Ph 8 MB, Gulshan e Ali Colony, LahoreJob Type: Full-timePay: Rs55,000.00 - Rs70,000.00 per monthWork Location: In person

Assistant CRM

The Assistant Manager &ndash; Quality Assurance plays a critical role in ensuring service excellence across BPO operations by monitoring, evaluating, and continuously improving the quality of customer interactions. This position supports the QA Manager in implementing quality frameworks, ensuring compliance with client and regulatory requirements, enhancing agent performance, and driving client satisfaction through data-driven analysis, coaching, and continuous improvement initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails, and tickets) in line with defined quality standards, KPIs, and client SLAs.</li><li>Ensure strict adherence to internal SOPs, regulatory requirements, and client compliance guidelines.</li><li>Identify quality gaps, performance trends, and root causes, and recommend corrective and preventive actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistency, accuracy, and calibration in evaluations.</li><li>Conduct regular calibration sessions with QA, Operations, and Training teams to align quality expectations.</li><li>Provide structured feedback, action plans, and coaching recommendations to improve agent performance.</li><li>Prepare, analyze, and share daily, weekly, and monthly quality performance reports with stakeholders.</li><li>Analyze quality metrics and trends to drive continuous process and performance improvements.</li><li>Present quality insights, risks, and improvement plans to management and clients when required.</li><li>Assist in client audits, internal quality reviews, and business review meetings.</li><li>Handle quality-related escalations in close coordination with Operations and relevant stakeholders.</li><li>Ensure client expectations, quality benchmarks, and service excellence standards are consistently met.</li></ul>Required Qualifications &amp; Skills<ul><li>At least Bachelor&rsquo;s degree in Business Administration, Management, or a related field (required).</li><li>Strong understanding of contact center QA frameworks, KPIs, SLAs, and compliance standards.</li><li>Excellent analytical, reporting, communication, and stakeholder management skills.</li><li>Proven ability to coach, mentor, and lead QA teams in a fast-paced BPO environment.</li><li>Proficiency in MS Excel, reporting tools, and QA monitoring systems.</li></ul>Experience<ul><li>3&ndash;5 years of experience in BPO / Contact Center Quality Assurance.</li><li>1&ndash;2 years in a Senior QA, QA Team Lead, or Assistant Manager role.</li></ul>Job Details<ul><li>Job Type: Full-time</li><li>Work Location: On-site / In-person</li></ul>Benefits<ul><li>Provident Fund (PF)</li><li>Medical Insurance</li><li>Performance-based Bonus</li><li>Annual Increment</li><li>Paid Leaves (as per company policy)</li></ul>How to ApplyInterested candidates may apply by sharing their updated CV at: hassan.saleem@abacus-global.com Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In personApplication Deadline: 27/12/2025

Assistant Manager Call Center QA

DURA POLYMER INDUSTRIES

Position Title: Assistant Manager &ndash; SAP Business One (SAP B1)Department: IT / ERPReports To: Manager &ndash; SAP / IT ManagerLocation: LahorePosition Overview:The Assistant Manager SAP B1 is responsible for overseeing and supporting the implementation, maintenance, customization, and optimization of the SAP Business One (SAP B1) ERP system. The role ensures smooth business operations by providing technical and functional expertise across various modules.Key Responsibilities:1. SAP B1 System Management<ul><li>Manage day-to-day SAP B1 operations.</li><li>Monitor system functionality and troubleshoot issues.</li><li>Ensure smooth integration with other systems/tools.</li></ul>2. Implementation &amp; Support<ul><li>Assist in SAP B1 implementation, upgrades, and enhancements.</li><li>Provide user support across modules such as Finance, Inventory, Sales, Purchase, Production, and HR.</li><li>Handle configuration, testing, and deployment of new features.</li></ul>3. Customization &amp; Development<ul><li>Work with SDK, queries, forms, and add-ons as required.</li><li>Coordinate with external SAP partners for specialized development.</li><li>Customize reports using Crystal Reports or other reporting tools.</li></ul>4. Data Management<ul><li>Ensure accuracy and integrity of master data.</li><li>Perform data migration, backup, and database maintenance (HANA/SQL).</li></ul>5. Training &amp; Documentation<ul><li>Conduct training sessions for end-users.</li><li>Prepare user manuals, SOPs, and process documentation.</li></ul>6. Business Process Improvement<ul><li>Analyze business requirements and propose SAP-based solutions.</li><li>Assist departments in improving workflow efficiency.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Business, or related field.</li><li>2&ndash;5 years of experience with SAP B1.</li><li>Strong knowledge of SAP B1 modules (Finance, Inventory, Sales, Purchase, Production, etc.).</li><li>Experience with SQL queries, stored procedures, and SAP B1 SDK.</li><li>Knowledge of Crystal Reports.</li><li>Good analytical, troubleshooting, and communication skills.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager SAP

MC Services

Hiring: Sales Manager &amp; Assistant Sales ManagerDepartment: Umrah, Travel, Tours &amp; AviationPositions &amp; Experience<ul><li>Sales Manager: 5&ndash;7 Years of relevant experience</li><li>Assistant Sales Manager: 3&ndash;4 Years of relevant experience</li></ul>Compensation<ul><li>Attractive Salary + Performance-Based Commission</li></ul>Job OverviewWe are seeking experienced and target-driven Sales Professionals to strengthen our Umrah, Travel, Tours, and Aviation business. Candidates should have strong industry exposure, excellent client-handling skills, and a proven sales track record.Key Responsibilities<ul><li>Drive sales growth for Umrah packages, airline ticketing, tours, and travel services.</li><li>Develop and manage relationships with corporate and retail clients.</li><li>Achieve monthly and annual sales targets.</li><li>Assist in sales planning, promotions, and package customization.</li><li>Coordinate with operations, ticketing, and vendors for smooth service delivery.</li><li>Monitor market trends and competitor activities.</li><li>Prepare sales reports and performance updates for management.</li><li>Lead and support the sales team (for Sales Manager role).</li></ul>Required Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Travel &amp; Tourism, or a related field.</li><li>Relevant experience in Umrah, travel, tours, or aviation sales.</li><li>Strong understanding of airline ticketing and travel operations.</li><li>Excellent communication, negotiation, and customer service skills.</li><li>Ability to work under pressure and meet sales targets.</li></ul>What We Offer<ul><li>Competitive and attractive salary</li><li>Commission-based incentives</li><li>Career growth and professional development opportunities</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Sales Manager/Assistant Sales Manager

Job SummaryThe Assistant Manager &ndash; Quality Assurance is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role supports the QA Manager in driving quality standards, compliance, agent performance improvement, and client satisfaction through data-driven insights and coaching initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.</li><li>Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.</li><li>Identify gaps in quality performance and recommend corrective actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistent evaluation standards.</li><li>Conduct calibration sessions with QA, Operations, and Training teams.</li><li>Provide structured feedback and coaching plans to improve agent performance.</li><li>Prepare and share daily, weekly, and monthly quality performance reports.</li><li>Analyze trends, root causes, and quality metrics to drive continuous improvement.</li><li>Present insights and action plans to management and stakeholders.</li><li>Assist in client audits, quality reviews, and business reviews.</li><li>Address quality-related escalations in collaboration with operations teams.</li><li>Ensure client expectations and quality benchmarks are consistently met.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).</li></ul>Experience<ul><li>3&ndash;5 years of experience in BPO/Contact Center Quality Assurance.</li><li>At least 1&ndash;2 years in a senior QA, Team Lead, or Assistant Manager role.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager QA

TUV Austria Bureau of Inspection & Certification (Pvt.) Ltd. · Lahore, Punjab, Pakistan

About the jobZameen.com is looking to hire a passionate candidate for its &lsquo;Assistant Manager Sales&rsquo; post.About Us:Zameen.com is Pakistan&rsquo;s Largest Online Real Estate Portal Connecting Buyers with Sellers within &amp; outside the country Zameen.com started its funding first round in 2012 which constituted of several angel investors and substantial investment from venture capital firms. A further two rounds of major investment were closed in late 2015 and early 2016, bringing in a total of $29 million.Job Description:As an Assistant Manager- Project Sales, you will be responsible for selling property units, paying visits to clients, understanding client requirements and giving demonstrations while ensuring that deals are closed. While communicating effectively with customers, you will act as the face of the company to ensure each customer has a positive experience at Zameen.com by providing a simple and seamless process.Duties and Responsibilities:Understanding clients requirementsEnsure that clients are thoroughly briefed about relevant property units.Ensure that clients are given demonstrations, carry out site visits and timely closure of deals.Follow up with clients to understand evolving change in requirements.Maintain good relationship with the clients.Requirements:Education to degree level or equivalent practical experience.Passionate about sales. The ideal candidate will have commitment and focus on excellence and customer service, and a strong alignment with our core values1-3 year of experience in sales (Fresh Graduates are also encouraged to apply)Strong communication skills.Benefits:An opportunity to become part of a highly professional and dynamic team working on the best practices.An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.Local and international exposure with our partner ventures.Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Real Estate-Assistant Manager Sales

Explore 1450+ Assistant customer service manager in Lahore this December. Find roles across top companies and apply now to boost your career.