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assistant director of events sales

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cluster revenue management executive Jobs in Doha Qatar

cluster revenue management executive

assistant director revenue

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25185624<br>
<b>Job Category</b>Revenue Management<br>
<b>Location</b>Qabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient revenue. The Revenue Manager releases group rooms back into general inventory and ensures clean booking windows for customers. The position recommends pricing and positioning of cluster properties. In addition, the position oversees the inventory management system to verify appropriateness of agreed upon selling strategies.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 3 years experience in the revenue management, sales and marketing, or related professional area.</li></ul>
<p>OR</p>
<ul><li>4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year experience in the revenue management, sales and marketing, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Analyzing and Reporting Revenue Management Data</b></p>
<ul><li>Compiles information, analyzes and monitors actual sales against projected sales.</li></ul>
<ul><li>Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.</li></ul>
<ul><li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li></ul>
<ul><li>Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.</li></ul>
<ul><li>Maintains accurate reservation system information.</li></ul>
<ul><li>Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.</li></ul>
<ul><li>Generates updates on transient segment each period.</li></ul>
<ul><li>Assists with account diagnostics process and validates conclusions.</li></ul><p><br>
</p><p><b>Executing Revenue Management Projects and Strategy</b></p>
<ul><li>Updates market knowledge and aligns strategies and approaches accordingly.</li></ul>
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.</li></ul>
<ul><li>Establishes long-range objectives and specifying the strategies and actions to achieve them.</li></ul>
<ul><li>Takes a predetermined strategy and drives the execution of that strategy.</li></ul>
<ul><li>Demonstrates knowledge of job-relevant issues, products, systems, and processes.</li></ul>
<ul><li>Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).</li></ul>
<ul><li>Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.</li></ul>
<ul><li>Provides revenue management functional expertise to cluster general managers, leadership teams and market sales leaders.</li></ul>
<ul><li>Ensures hotel strategies conform to brand philosophies and initiatives.</li></ul>
<ul><li>Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.</li></ul>
<ul><li>Prepares sales strategy meeting agenda, supporting documentation.</li></ul>
<ul><li>Communicates proactively with properties regarding rate restrictions and strategy.</li></ul>
<ul><li>Manages rooms inventory to maximize cluster rooms revenue.</li></ul>
<ul><li>Assists hotels with pricing and provides input on business evaluation recommendations.</li></ul>
<ul><li>Leads efforts to coordinate strategies between group sales offices.</li></ul>
<ul><li>Supports cluster selling initiatives by working with all reservation centers.</li></ul>
<ul><li>Uses reservations system and demand forecasting systems to determine, implement and control selling strategies.</li></ul>
<ul><li>Checks distribution channels for hotel positioning, information accuracy and competitor positioning.</li></ul>
<ul><li>Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.</li></ul>
<ul><li>Initiates, implements and evaluates revenue tests.</li></ul>
<ul><li>Provides recommendations to improve effectiveness of revenue management processes.</li></ul>
<ul><li>Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners.</li></ul>
<ul><li>Understands and communicates the value of the brand name as it relates to franchise partnerships and revenue management opportunities.</li></ul>
<ul><li>Promotes and protects brand equity.</li></ul><p><br>
</p><p><b>Building Successful Relationships</b></p>
<ul><li>Develops and manages internal key stakeholder relationships in a proactive manner.</li></ul>
<ul><li>Acts as a liaison, when necessary, between property and regional/corporate systems support.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Attends staff/forecast/long range meetings as requested by properties.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Assistant Director Revenue

Management Solutions International (MSI)

<p></p><div><div><div><div><div><div><div><div><div>Location</div></div>
<div><div>Doha, Qatar</div></div>
</div></div></div><div></div><div><div><div><div><div>Experience</div></div>
<div><div>5-10</div></div>
</div></div></div><div></div><div><div><div><div><div>Job Type</div></div>
<div><div>Recruitment</div></div></div></div></div></div></div></div></div>
<br><div><div><div>Job Description
</div></div><div><h1 class="jobSectionHeader"><b>Job Description</b></h1>
<div><b>Assistant Manager &ndash; Guest Relations &amp; Quality Assurance</b></div>
<p><b>Department:</b> PR / Reception<br>
<b>Reports to:</b> Director of Operations</p>
<div><b>Job Purpose</b></div>
<p>The Assistant Manager &ndash; Guest Relations &amp; Quality Assurance plays a key role in delivering a distinctive and unparalleled service experience. The position emphasizes inspiring leadership, fostering a positive work culture, and implementing service quality systems that enhance member and guest satisfaction. The role ensures efficient departmental operations, continuous staff development, and consistent adherence to the Club&rsquo;s standards, values, and vision.</p>
<div><b>Key Duties &amp; Responsibilities</b></div>
<div><b>1. Leadership &amp; Team Management</b></div>
<ul><li><p>Provide inspirational leadership with a clear vision to ensure delivery of the Club&rsquo;s brand values and service standards.</p>
</li><li><p>Act as a role model reflecting the Club&rsquo;s mission, culture, and values.</p>
</li><li><p>Conduct staff briefings, training programs, performance evaluations, and ongoing coaching.</p>
</li><li><p>Serve as the first point of contact for Guest Relations employees, offering guidance, motivation, and support.</p>
</li><li><p>Maintain high grooming and professional standards within the team.</p>
</li></ul><div><b>2. Guest Service &amp; Experience Enhancement</b></div>
<ul><li><p>Maintain thorough knowledge of all Club products, services, promotions, and policies.</p>
</li><li><p>Address guest/member requirements, concerns, and complaints promptly, ensuring timely resolutions and accurate documentation.</p>
</li><li><p>Gather guest feedback through multiple channels, analyze trends, and recommend service improvements.</p>
</li><li><p>Work collaboratively with department heads to identify root causes of issues and enhance guest satisfaction.</p>
</li></ul><div><b>3. Operational Excellence &amp; Quality Assurance</b></div>
<ul><li><p>Draft, implement, and update Standard Operating Procedures (SOPs) to improve departmental efficiency.</p>
</li><li><p>Support internal and external audits, ensuring compliance with ISO and Supreme Committee standards.</p>
</li><li><p>Document all special offers, discounts, and concessions with required approvals and communicate them appropriately.</p>
</li><li><p>Maintain accurate guest/member records, track membership expiries, and promote renewals.</p>
</li></ul><div><b>4. Performance Monitoring &amp; Reporting</b></div>
<ul><li><p>Prepare weekly progress updates and periodic reports as required.</p>
</li><li><p>Ensure accurate documentation of guest concerns, service glitches, and their resolutions.</p>
</li><li><p>Analyze service quality data and present findings to management.</p>
</li></ul><div><b>5. Budgeting &amp; Revenue Optimization</b></div>
<ul><li><p>Prepare and manage the annual manning, capex, and opex budgets.</p>
</li><li><p>Support revenue generation by implementing incentive programs and service campaigns.</p>
</li><li><p>Develop guest relations initiatives, promotions, and marketing collateral to increase member engagement and revenue.</p>
</li></ul><div><b>6. Cross-Department Coordination</b></div>
<ul><li><p>Work closely with the HR department on staffing, development, and welfare initiatives.</p>
</li><li><p>Build and maintain positive PR with existing members, guests, and clients.</p>
</li><li><p>Support teamwork across departments to ensure smooth operational flow.</p>
</li></ul><div><b>Qualifications</b></div>
<ul><li><p>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or related field.</p>
</li><li><p>Minimum 5 years&rsquo; experience in the hospitality industry, with proven background in Guest Relations and Quality Assurance.</p>
</li><li><p>Experience leading, training, and supervising teams in a service-oriented environment.</p></li></ul></div></div><p></p>

Assistant Manager – Guest Relations & Quality Assurance

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorized water sports. Unwind in the Middle East&rsquo;s only wellness center in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 You will participate in all sales activities and work in line with the sales and marketing plan for the various market segments in order to exceed hotel revenue and targets. The scope of responsibility includes: promoting the hotel brand, contracting new business and maximizing revenue for the hotel.You are also in charge of establishing outstanding businesses relationships within local, domestic and international markets monitoring competitor activities and market intelligence attending travel functions and sales road shows and organizing sales trips to promote sales for the hotel. We will provide training that will equip you to be a confident Assistant Sales Manager who stands out in the market by achieving exceptional results.You will report directly to the Director of Sales &amp; Marketing who will provide coaching and support to enable you to achieve what you are driving for.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in marketing or related field
  </li>
  <li>
   Pro-active, self motivated, loves challenges
  </li>
  <li>
   A minimum of 2 years of relevant work experience in a 5 star Hotel
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   The ability to achieve sales targets and work in a highly pressurized environment
  </li>
  <li>
   Passion to lead and a desire to succeed
  </li>
 </ul>
</div>


Assistant Sales Manager (Corporate/MICE)

Conservatorium Hotel

<div><div><div><p>Hygiene and Security Coordinator
 </p><div></div><div><div><ul><li>JR-04055
</li> </ul></div><div></div><div><ul><li>Security
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental, Doha
</div></li>
</ul></div></div><p></p><div><p>Mandarin Oriental, Doha is looking for a Hygiene &amp; Security Coordinator to join our team.</p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p>
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.</p><p></p><p><b>
About the job</b></p><p></p><p>
Based at Mandarin Oriental, Doha within the Admin &amp; General Department in Doha, As a Hygiene Coordinator, you will oversee cleanliness and sanitation to ensure a safe and healthy environment. Your role involves implementing food safety &amp; hygiene standards and addressing hygiene issues promptly to your manager. The Hygiene Coordinator reports to the Assistant Director of Hygiene.</p><p></p><p><b>
As Hygiene &amp; Security Coordinator, you will be responsible for the following duties</b></p><ul>
<li>
Assist the Assistant Director of Hygiene to develop and implement hygiene policies and procedures to maintain cleanliness and prevent contamination in the workplace</li>
<li>Conduct regular inspections to ensure compliance with Food Safety &amp; Hygiene standards in all F&amp;B areas and report findings to the Assistant Director of Hygiene</li>
<li>Keep abreast of industry trends and regulatory changes related to hygiene and sanitation</li>
<li>Responsible to assist the Assistant Director of Hygiene handling the Food Safety &amp; Hygiene in the Hotel</li>
<li>Maintaining HACCP/ISO, Food Safety related Standards</li>
<li>Conducting regular checks to ensure food handlers are adhering to good food and personal hygiene practices.</li>
<li>Carrying out internal Food Hygiene Audits in all Food &amp; Beverage areas and report to Assistant Director of Hygiene</li>
<li>Developing, implement, reviewing and updating the food safety management system procedures, in accordance with local regulations and international standards in collaboration with the Assistant Director of Hygiene</li>
</ul><p></p><p><b>
As Hygiene &amp; Security Coordinator, we expect from you</b></p><ul>
<li>
Minimum 2 year of experience working in a 5-star hotel environment</li>
<li>Thorough knowledge of Food Safety standards and regulations locally and internationally</li>
<li>International work experience in at least two of the following regions: Asia and Middle East</li>
<li>Ability to work long &amp; flexible hours with a strong focus on Hygiene operation</li>
</ul><p><b>
Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div></div></div></div>

Hygiene and Security Coordinator

Hilton

<div><p>Commercial Director - Waldorf Astoria Doha West Bay</p><p>
The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.</p><p><b><br>
What will I be doing?</b><br>
</p><p>The Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.</p><p>
</p><p>This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&amp;B commercial activities will be shared responsibilities with the F&amp;B Manager, Director of Operations, GM and the Commercial Director.</p><p>
</p><p>The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA, and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders.</p><p>
</p><p>The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.</p><p>
</p><p>A Commercial Director will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI&rsquo;s, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards:</p><ul><li>
Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&amp;E, F&amp;B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.</li><li>
Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.</li><li>
Ensure Business Review Guidelines (current to + 5 years) all Pricing &amp; Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.</li><li>
Support various On Property, RDOS&rsquo;s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.</li><li>
Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.</li><li>
Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.</li><li>
Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders.</li><li>
Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).</li><li>
Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.</li><li>
Participate in the leadership activity of the Hotel and Region.</li></ul><p><b>
What are we looking for?</b></p><br>
<p>A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Minimum of 3+ year&rsquo;s hospitality/travel industry experience in a revenue generating or commercial services role.</li>
<li>Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups</li>
<li>3+ experience working in a collaborative/matrixed environment</li>
<li>3+ years working with departmental financial data to make strategic/tactical decisions</li>
<li>3+ years of experience evaluating and identifying business opportunities for a business</li>
<li>At least 3 years of experience managing a sales or commercial team</li>
<li>Fluent in English</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>3+ years working in a multi-complex hotel/travel industry environment</li>
<li>Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance</li>
<li>Local language, strong attribute to have</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Commercial Director - Waldorf Astoria Doha West Bay

Hot n cool

<p><b>Job Summary</b></p><p>Senior Executive Assistant will provide high-level administrative support to the Managing Director, ensuring efficient operation of the executive office. Role requires exceptional organizational, communication, and time-management skills, with the ability to handle confidential information with discretion. Acts as a key liaison between the Managing Director, internal teams, clients, and external stakeholders.</p><p><b>Key Responsibilities</b></p><p>1. Manage the Managing Director&rsquo;s calendar, scheduling meetings, appointments, and travel arrangements efficiently.</p><p>2. Screen calls, emails, and correspondence, prioritizing urgent matters and drafting responses when appropriate.</p><p>3. Prepare and review reports, presentations, and other documents to ensure accuracy and consistency.</p><p>4. Organize and coordinate meetings, including agendas, minutes, follow-ups, and action items.</p><p>5. Maintain a filing system and ensure documents, contracts, and confidential information are stored securely.</p><p>6. Serve as the primary point of contact for internal and external stakeholders on behalf of the Managing Director.</p><p>7. Draft and edit emails, letters, reports, and presentations with a professional tone.</p><p>8. Coordinate and communicate effectively with board members, senior management, clients, and partners.</p><p>9. Represent the Managing Director in meetings and correspondence as required.</p><p>10. Assist in strategic projects, tracking progress, deadlines, and deliverables.</p><p>11. Conduct research, compile data, and prepare briefing notes to support decision-making.</p><p>12. Support HR, operations, and other departments as needed for executive initiatives.</p><p>13. Facilitate internal communication between the Managing Director and other departments.</p><p>14. Coordinate team events, executive retreats, and important corporate meetings.</p><p>15. Ensure smooth office operations, including administrative workflows, travel logistics, and vendor coordination.</p><p>16. Handle sensitive information with absolute discretion and maintain the highest ethical standards.</p><p>17. Exercise sound judgment and anticipate the needs of the Managing Director and the organization.</p><p>18. Performs other duties assigned.</p><p><b>Qualification, Experience &amp; Knowledge</b></p><p>&middot; Bachelor's degree in business administration, or a related field.</p><p>&middot; Minimum 5 years proven experience as an Executive Assistant or Senior Executive Assistant supporting senior leadership.</p><p>&middot; Proven track record of managing complex schedules and high-volume administrative tasks.</p><p>&middot; Excellent written and verbal communication skills.</p><p>&middot; Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools.</p><p>&middot; Strong interpersonal skills and the ability to manage relationships at all organizational levels.</p><p>&middot; Exceptional organizational, multitasking, and problem-solving abilities.</p><p>&middot; Demonstrated ability to maintain confidentiality and handle sensitive information.</p><p>&middot; Highly proactive, resourceful, and self-motivated.</p><p>&middot; Strong analytical and strategic thinking skills.</p><p>&middot; Ability to work under pressure and manage multiple priorities.</p><p>&middot; Professional, approachable, and adaptable demeanor.</p><p>&middot; Strong attention to detail and commitment to excellence.</p><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>What is your Nationality?</li><li>How much is your Expected Salary?</li><li>You can join Immediately?</li></ul>

EXECUTIVE ASSISTANT

Inspire Management Training Center

<p><b>The Assistant Manager &ndash; Guest Relations</b> plays a key role in enhancing member and guest experiences by applying modern hospitality practices and ensuring exceptional service interactions. The position emphasizes team leadership, operational excellence, employee development, and fostering a supportive and engaging environment for both guests and staff.</p><p><b>Key Responsibilities</b></p><ul><li>Provide motivating leadership to ensure team members embody the Club&rsquo;s brand values and consistently deliver outstanding service to members and guests.</li><li>Lead daily staff briefings, coordinate training initiatives, assess performance, and serve as the primary support resource for the Guest Relations team.</li><li>Maintain current knowledge of Club facilities, updates, promotions, pricing, and policies to assist members, visitors, and clients effectively.</li><li>Enhance staff productivity through efficient scheduling, coaching, mentoring, and resource planning.</li><li>Address guest inquiries, concerns, and complaints; ensure timely resolution, proper documentation, and appropriate follow-up for complete satisfaction.</li><li>Strengthen interdepartmental cooperation by supporting teams in meeting operational priorities and shared goals.</li><li>Develop, review, and refine Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and efficiency across departmental activities.</li><li>Collect and evaluate guest and member feedback from various channels to identify insights that improve services and Club offerings.</li><li>Prepare management reports, perform root-cause analyses of issues, and collaborate with department heads to implement corrective and improvement measures.</li><li>Coordinate special discounts or concessions with the Finance Manager, obtain approvals from the Director of Operations, and ensure proper documentation before communicating to relevant teams.</li><li>Maintain accurate membership records, monitor renewals, assist with renewal initiatives, and promote incentive programs to support revenue growth.</li><li>Build and maintain strong public relations with members, guests, and external clients.</li><li>Deliver regular training sessions to operational teams with an emphasis on service quality and guest satisfaction.</li><li>Ensure all team members adhere to grooming and appearance standards.</li><li>Participate in audits, support compliance processes, and execute recommended corrective actions.</li><li>Contribute to annual manpower planning, budget preparation (CAPEX &amp; OPEX), and achievement of departmental KPIs.</li><li>Support management of the Guest Relations departmental budget, assist with promotional initiatives, and participate in marketing activities to enhance visibility and revenue.</li><li>Collaborate with HR on employee matters, promote teamwork, and engage staff in welfare and team-building activities.</li><li>Provide weekly progress summaries and periodic updates to senior management.</li><li>Ensure compliance with internal and external audit frameworks, including ISO standards and Supreme Committee guidelines.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s Degree in Hospitality Management, Business Administration, or a related field.</li><li>Previous experience in Guest Relations, Quality Assurance, or similar hospitality functions, with strong supervisory and leadership capabilities.</li><li>Minimum of 5 years of experience in the hospitality sector, demonstrating the ability to guide, train, and motivate teams toward high service excellence.</li><li>Strong understanding of guest experience principles, quality measurement tools, and effective complaint-resolution techniques.</li></ul><p><b>Skills Required</b></p><ul><li>Strong team player with excellent cross-department collaboration skills.</li><li>Analytical mindset with strong problem-solving abilities.</li><li>Confident and professional presence when interacting with members, guests, and clients.</li><li>Ability to draft and respond to correspondence professionally and independently.</li><li>Strong customer service orientation.</li><li>Excellent written and verbal communication skills.</li><li>Ability to gather, interpret, and present data effectively.</li><li>High level of initiative with a proactive approach.</li><li>Flexibility to work evenings, weekends, and holidays as required by operations.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>How many years of experience do you have as an Assistant Manager &ndash; Guest Relations in luxury hotel brands?</li><li>Do you have a bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field?</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Assistant Guest Relations Manager (Luxury Hotel Industry)

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