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assistant guest relation manager

Onyx By Rotana

We are currently seeking for passionate and dynamic guest focused professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As an Assistant Manager - Guest Services, you are responsible to ensure a high level of guest satisfaction while maintaining hotel profitability by all section team members and providing information to guests and visitor&rsquo;s inquiries. Furthermore your role is to coordinate all guest requests for special arrangements or services, courteously and efficiently and your role will include key responsibilities such as:<ul><li>Promote a helpful and professional image to the client and give full co-operation to any customer requiring assistance with a prompt, caring and helpful attitude</li><li>Prioritize and perform accordingly, ensuring guest requirements are handled immediately with speed and efficiency</li><li>Control departmental expenses through proper analysis and planning of manpower needs, purchases and usage of materials and supplies</li><li>Review designated in house guest list and be familiar with guest names, room location, special requests and profile history</li><li>Assure and assist Team Leaders of Guests Services to legibly document all pertinent information in guest request / comments log(s) and update log books and guest profiles according to the established standards</li><li>Maintain an awareness of competitor&rsquo;s services and rate structure by conducting frequent comparisons of the Guest Service Departments</li></ul>SkillsEducation, Qualifications &amp; ExperiencesYou should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.Knowledge &amp; CompetenciesThe ideal candidate will be well versed in Guest Relations and 0Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care. You should be outgoing, charismatic and with an approachable character and will work well under pressure in a fast paced environment. You are a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:Understanding Hotel Operations Adaptability Effective Communication Teamwork Planning for Business Supervising People Customer Focus Drive for Results Supervising Operations Understanding DifferencesJob Type: Full-time

Assistant Guest Relation Manager

Nordic Holdings

OPERA SYSTEM KNOWLEDGEHOTEL EXPERIENCE<ul><li>nsure the smooth running of service when you are on duty.</li><li>Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.</li><li>Be flexible in assisting around the Hotel in response to business and guest needs.</li><li>Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.</li><li>Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.</li><li>Take on supervisory responsibilities in specific departments as required and assist in all Catering areas operationally.</li><li>Assist in the training and induction of new staff in conjunction with the Heads of Department.</li><li>Ensure the security of the hotel, stocks and keys at all times whilst on duty.</li><li>Assist the Operations manager in complying with legal obligations in relation to Health &amp; Safety. Ensure that risk assessments are carried out and reviewed regularly.</li><li>Identify and report maintenance requirements/hazards in the workplace.</li><li>Assume responsibility whilst on duty for any emergency situations in line with procedures.</li><li>Attend any training meetings as required.</li></ul>Job Type: Full-time

DUTY MANAGER

Hilton

<div>Front Office Supervisor
Position Purpose
To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).
Duties &amp; Key Responsibilities<ul><li>Come to work every day with a smile on your face
</li><li>Execute duties as assigned by the Guest Operations Manager and GM</li><li>Work within the FO team and carry out the same roles like our FO Hosts, but take on additional &lsquo;supervisor&rsquo; responsibilities</li><li>Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service</li><li>Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential</li><li>Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)</li><li>Be willing to roll up your sleeves and help in other departments during busy periods and as required</li><li>Regularly attend mandatory F&amp;B service trainings to be ready to work shifts in F&amp;B service if required. Duties of a FO Supervisor who is scheduled to work in F&amp;B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables</li><li>Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times</li><li>Plan and train new and existing FO and F&amp;B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager</li><li>Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust &amp; engagement</li><li>Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador</li></ul><ul><li>
Every 6 months, rotate to a new &lsquo;Champion&rsquo; area (e.g. Hilton Honors, CleanStay, rostering) &ndash; our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this</li><li>
Coach 2 &ndash; 4 guest experience team members, as assigned on a rotating six month schedule</li><li>
In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of &lsquo;coachees&rsquo; and suggest development opportunities for them in the coming months</li><li>
On-board and supervise assigned &lsquo;coachee&rsquo; team members, ensuring execution of agreed development or performance improvement actions</li><li>
Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner</li><li>
Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)</li><li>
Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes</li></ul>
What are we looking for? 
A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Front Office experience in the hotel, leisure, and/or retail sector</li><li>
Strong commercial/business awareness and demonstration of sales capabilities</li><li>
Calm, organized work ethic with the ability to prioritize and meet deadlines</li><li>
Excellent supervisory, inter-personal, and communication skills</li><li>
A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
A relevant supervisory/management certificate/diploma or degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

Sofitel

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Job Description 
<ul><li>
To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.</li><li>
To supervise that all designated rooms are prepared as per standards and according to guest requests and needs.</li><li>
To develop staff motivation and performance through daily trainings and regular &ldquo;refresher&rdquo; courses.</li><li>
To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage as well as the Guest Relation regarding guest requests</li><li>
Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service</li><li>
 Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests</li><li>
Ensure employees are informed daily about priorities to personalize service</li></ul> 

Qualifications 
Qualifications 
<ul><li>
Service focused personality is essential</li><li>
Previous experience in a similar leadership role is an asset</li><li>
Prior experience working with Opera or a related system</li><li>
Strong interpersonal and problem solving abilities and the ability to lead by example</li><li>
Positive attitude, Discipline</li><li>
Strong interpersonal and problem-solving abilities</li><li>
Highly responsible &amp; reliable</li><li>
Eye for detail, Helpful</li><li>
Fluency in English</li></ul> 

Additional Information 
Your Team &amp; Working Enviroment: 
Sofitel Bahrain Zallaq Thalassa Sea &amp; Spa is 5 star Luxury Hotel with 262 Luxury Rooms &amp; Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant &amp; 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Housekeeping Supervisor

Bonapal W.L.L.

&middot; Assist Management in developing and implementing core business and marketing plans &amp; develop and implement marketing strategies to maximize restaurant revenues.&middot; Train new employees to work in different positions at the restaurant.&middot; Make sure that all staff members comply with all fire, safety, health regulations, safe food handling procedures, work schedules, and work duties on a constant basis.&middot; Engage customers in positive dialogue to ensure return business and take and resolve any complaints from them.&middot; Perform restaurant opening and closing activities and organize management of repair and maintenance issues.&middot; Keep track of inventory and order supplies as needed and ensuring that there is minimum wastage of inventories.&middot; Monitoring activities of every Receptionist/Supervisor such as check in, check out and money exchange. Coordinates the work of all subordinates to ensure guest satisfaction and compliance to HAUS standards.&middot; Ensuring floor staff grooming maintained in compliance with Haus standards.&middot; Organize and coordinate with Front Office Management all arrivals and departures of guests, VIP's, groups, billing, and any additional information requested.&middot; Cover any FOH position as &amp; when needed (including but not limited to Hosting/ Serving/ Running/ Bakery attendance / bartending&hellip;.)&middot; Report all operational details to the restaurant manager.&middot; Help the restaurant manager with the team schedules.&middot; Doing the team daily briefing when being in charge of the shift, organizing staff breaks&middot; Help the restaurant manager preparing all needed paperwork related to HR and finance reports.&middot; Following up on any refunds due for guestsJob Type: Full-timeApplication Question(s):<ul><li>Are you currently residing in Bahrain?</li><li>Do you have working experience as an Assistant Manager?</li></ul>

Restaurant Assistant Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On an exclusive island in the heart of the Kingdom&rsquo;s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
About the role:
To assist the Credit Manager in maintaining proper credit procedures throughout the hotel in accordance with both local and Four Seasons Hotels policies and procedures.
What you will do
<ul><li>Print prepares and mail statements for outstanding C/L accounts at least twice per week.
</li><li>Answer guest and credit card inquiries concerning accounts including the documentation and
</li><li>preparation of adjustments if necessary on a timely basis.
</li><li>Prepare and maintain complete, accurate and organized records for all outstanding accounts as
</li><li>directed by the Credit Manager.
</li><li>Ensure all Travel Agent payments are properly reviewed/verified, audited and all Travel Agents
</li><li>have valid IATA number (or equivalent) and ensure that payments are not made for non-commissionable transactions and the Travel Agent is eligible to receive payment.
</li><li>Review group and catering contracts establish understanding of billing arrangements and
</li><li>follow up on deposits and prepayments.
</li><li>Assist the Income Auditor, if necessary, in reconciling the City Ledger totals.
</li><li>Assist the Credit Manager in the performance of his/her other duties as requested including the
</li><li>following:
</li><li>Obtaining credit references.
</li><li>Collection of outstanding accounts.
</li><li>Attending pre-&amp; post conference meetings with meeting planners.
</li><li>Attend and record minutes at credit meetings.
</li><li>Perform monthly balance sheet reconciliations to ensure balances agree to the outstanding
</li><li>credit card balance per the credit card reconciliations.
</li><li>Update credit card reconciliations on a daily basis that agree to transmissions and receipts.
</li><li>where credit card numbers are stored electronically, no hard copy of the numbers should be
</li><li>retained on file.
</li><li>Verify credit card settlements and transmissions to receipts in bank and outstanding balances
</li><li>are traced for future receipt and ensure exceptions are investigated and anomalies are brought
</li><li>to the Director of Finance or Assistant Director of Finance&rsquo;s attention.
</li><li>Perform any additional duties as assigned by the Director of Finance or Assistant Director
</li><li>File documents and reports.
</li><li>Perform Month end tasks and reconciliations.
</li></ul>Experience Required
<ul><li>3-5 years of experience in accounting is required.
</li><li>Minimum of a B.S. degree in Accounting.
</li><li>Working knowledge of generally accepted accounting principles is required.
</li><li>Knowledge of and ability to operate computer equipment, Microsoft Office Suite software, Opera, and F&amp;B POS systems is required.
</li><li>Ability to read, write, and speak fluent English.</li></ul></div>

Accounts Receivable

Marriott International

<div>Additional Information 
Job Number25135068 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Complex Restaurants Manager

Explore 305+ Assistant guest relation manager in Bahrain this September. Find roles across top companies and apply now to boost your career.