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assistant manager administration

assistant manager customer services

Abacus Outsourcing

Abacus is seeking a highly organized and performance-focused Assistant Manager &ndash; Customer Services to support the effective delivery of call center and back-office operations. The successful candidate will assist in managing operational performance, ensuring service excellence, and maintaining strong client and team relationships.Key Responsibilities<ul><li>Support the management of daily BPO operations across inbound, outbound, customer service, and back-office projects.</li><li>Monitor operational performance to ensure KPIs, SLAs, and quality standards are consistently achieved.</li><li>Provide operational guidance, coaching, and performance feedback to team leaders and agents.</li><li>Collaborate with Quality Assurance and Training teams to identify development needs and implement improvement initiatives.</li><li>Analyze performance metrics and prepare structured reports for senior management review.</li><li>Address client and operational escalations in a timely and professional manner.</li><li>Assist in driving process improvements to enhance efficiency, service quality, and customer satisfaction.</li><li>Ensure strict adherence to company policies, regulatory requirements, and industry best practices.</li><li>Support workforce management activities, including scheduling, attendance monitoring, and resource planning.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related discipline (Required).</li><li>4&ndash;6 years of experience in BPO or call center operations.</li><li>Minimum 2 years of experience in a supervisory or assistant managerial role.</li><li>Strong knowledge of BPO operational workflows, KPIs, SLAs, and quality assurance frameworks.</li><li>Excellent leadership, communication, and stakeholder management skills.</li><li>Ability to operate effectively in a fast-paced and performance-driven environment.</li><li>Proficiency in MS Office, CRM platforms, and performance reporting tools.</li></ul>Experience Required<ul><li>Managing BPO / Call Center Operations: Minimum 2 years (Required)</li></ul>Work Location: In-person &ndash; LahoreJob Type: Full-timeWork Location: In person

Assistant Manager- Customer Services

E-Lite Vape and Cigratte

E-Lite is urgently looking for Assistant Branch Manager/Branch Manager. **Location: Model Town Lahore*Job Description*&middot; Responsible and accountable for smooth execution of all inventory reconciliation till operation.&middot; Sales growth strategies.&middot; Cash handling.&middot; Maintain detailed records of customer interactions.&middot; Customer services &amp; customer problem solving.&middot; Excellent communication and interpersonal skills.&middot; Knowledge of retail trends and understanding of customer preferences. . Manage overall shop operations.*Requirements and Skills: *&middot; 1-2 years of working experience in similar role.&middot; Proven experience as an Assistant Branch Manager/Branch Manager, or similar role&middot; Using Microsoft Excel.&middot; Understanding of store operations.&middot; Intermediate OR BSc degree in Sales, Business Administration, or a related field.&middot; Salary Package: Competitive, based on experience.&middot; Target based Commission + Product incentive on special products.Drop us a message or send your CV to careers@e-lite.com.pk with the job title mentioned in the subject line.Job Type: Full-timeWork Location: In person

Assistant Branch Manager - Retail

MC Services

Hiring: Sales Manager &amp; Assistant Sales ManagerDepartment: Umrah, Travel, Tours &amp; AviationPositions &amp; Experience<ul><li>Sales Manager: 5&ndash;7 Years of relevant experience</li><li>Assistant Sales Manager: 3&ndash;4 Years of relevant experience</li></ul>Compensation<ul><li>Attractive Salary + Performance-Based Commission</li></ul>Job OverviewWe are seeking experienced and target-driven Sales Professionals to strengthen our Umrah, Travel, Tours, and Aviation business. Candidates should have strong industry exposure, excellent client-handling skills, and a proven sales track record.Key Responsibilities<ul><li>Drive sales growth for Umrah packages, airline ticketing, tours, and travel services.</li><li>Develop and manage relationships with corporate and retail clients.</li><li>Achieve monthly and annual sales targets.</li><li>Assist in sales planning, promotions, and package customization.</li><li>Coordinate with operations, ticketing, and vendors for smooth service delivery.</li><li>Monitor market trends and competitor activities.</li><li>Prepare sales reports and performance updates for management.</li><li>Lead and support the sales team (for Sales Manager role).</li></ul>Required Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Travel &amp; Tourism, or a related field.</li><li>Relevant experience in Umrah, travel, tours, or aviation sales.</li><li>Strong understanding of airline ticketing and travel operations.</li><li>Excellent communication, negotiation, and customer service skills.</li><li>Ability to work under pressure and meet sales targets.</li></ul>What We Offer<ul><li>Competitive and attractive salary</li><li>Commission-based incentives</li><li>Career growth and professional development opportunities</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Sales Manager/Assistant Sales Manager

Job SummaryThe Assistant Manager &ndash; Quality Assurance is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role supports the QA Manager in driving quality standards, compliance, agent performance improvement, and client satisfaction through data-driven insights and coaching initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.</li><li>Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.</li><li>Identify gaps in quality performance and recommend corrective actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistent evaluation standards.</li><li>Conduct calibration sessions with QA, Operations, and Training teams.</li><li>Provide structured feedback and coaching plans to improve agent performance.</li><li>Prepare and share daily, weekly, and monthly quality performance reports.</li><li>Analyze trends, root causes, and quality metrics to drive continuous improvement.</li><li>Present insights and action plans to management and stakeholders.</li><li>Assist in client audits, quality reviews, and business reviews.</li><li>Address quality-related escalations in collaboration with operations teams.</li><li>Ensure client expectations and quality benchmarks are consistently met.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).</li></ul>Experience<ul><li>3&ndash;5 years of experience in BPO/Contact Center Quality Assurance.</li><li>At least 1&ndash;2 years in a senior QA, Team Lead, or Assistant Manager role.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager QA

Zarea.pk

Job Opening: Assistant Admin ManagerLocation: Lahore Cantt. (On-site)Company: Zarea LimitedAbout Zarea: Zarea Limited is Pakistan&rsquo;s largest and fastest-growing digital marketplace for physical commodities. We deliver a seamless digital experience through integrated services in logistics, warehousing, trade financing, and data analytics. With a focus on transparency, innovation, and operational excellence, Zarea continues to lead the industry.Job Summary: We are seeking a highly disciplined and experienced Assistant Admin Manager with 7&ndash;8 years of relevant experience. Candidates must have an Army background, ideally with experience in administration, logistics, operations, or facility management.Key Responsibilities&middot; Oversee day-to-day administrative operations, security, and tasks assigned by the CEO.&middot; Manage support staff, transport, office supplies, and vendor relationships.&middot; Ensure strict compliance with company policies and operational procedures.&middot; Maintain discipline, safety protocols, and operational efficiency across all centers.&middot; Conduct frequent visits to company-operated collection points and godowns.&middot; Ensure inventory is properly placed, secured, and protected from weather conditions.Requirements&middot; Retired JCOs from Pakistan Army.&middot; 7&ndash;8 years of strong administrative and leadership experience.&middot; Excellent knowledge of protocols, logistics, and personnel management.&middot; Strong communication, decision-making, and problem-solving abilities.&middot; Ability to work under pressure while maintaining discipline and organization.Benefits&middot; Company-provided lunch&middot; Medical insurance&middot; Other perks and benefitsLocation Flexibility: The Assistant Admin Manager will be required to work at multiple centers; location will change based on daily operational needs.SalaryCompetitive &mdash; based on experienceHow to ApplySend your updated resume to: hr@zarea.pkJob Type: Full-timeWork Location: In person

Assistant Admin Manager

Novi Pure

Company DescriptionGerry's Group is a diversified business enterprise founded in 1963, headquartered in Karachi, with over 90 offices worldwide and 2300 employees. It comprises of various entities, including General Sales Agents (GSAs) for International Airlines, Travel &amp; Holidays, Air Express, Freight &amp; Logistics, Visa Processing Services, Airport Ground Handling Services, Information Technology Services, Hardware &amp; Software Distribution Services, and Food &amp; Beverage Services.Role DescriptionThis full-time on-site role for an Assistant Manager of Learning and Development is located in Lahore. The Assistant Manager of Learning and Development will be responsible for designing and implementing an effective learning strategy and leading learning programs that will enhance employee skills, performance, and productivity.Key Responsibilities&middot; Develop training content and ensure the alignment of training material with current market practice.&middot; Deliver, supervise and develop training programs, workshops, seminars, recommended sessions etc&middot; Design and arrange the employee engagement programs/initiatives for fostering positive cultural environment.&middot; Maintain and implement the training and engagement calendar.&middot; Working knowledge of instructional design techniques and training methodologies.&middot; Ability to identify training needs, develop effective training programs, and measure their success.&middot; Excellent communication, presentation, and facilitation skills to deliver training and interact with stakeholders.&middot; Experience in managing and developing a team of trainers and providing constructive feedback.&middot; Experience working in a diverse, multicultural work environment.&middot; Ensure end to end training management and compliance.KSA&middot; Excellent interpersonal, organizational &amp; communication skills.&middot; Proficiency in Microsoft Office and Canva&middot; Proficiency in TimeTrax will be a plus.&middot; Proficiency in Adobe illustrator will be a plus.&middot;Eligibility Criteria&middot; Bachelor's/Master&rsquo;s degree in Human Resources, Organizational Psychology or a related field.&middot; 2-5 years of experience in a learning and development role, preferably in a corporate setting.&middot; Relevant certifications are plus.LocationGulberg, LahoreHow to ApplyPlease share resume on careers@gerrys.com.pkJob Type: Full-timePay: From Rs100,000.00 per monthExperience:<ul><li>Training/Learning and development: 2 years (Required)</li></ul>Work Location: In person

Assistant Manager Training and Development

Facilitative Employment Services (Private) LIMITED

Assistant CR ManagerPay: 55,000.00 (PKR) - 70,000.00 (PKR) per monthJob description:Key Responsibilities<ul><li>Acts as the frontline contact for clients, customers, or stakeholders.</li><li>Handles routine inquiries, issues, and service requests.</li><li>Provides information, processes forms, or coordinates basic support tasks.</li><li>Collects feedback and reports problems.</li><li>Monitor customer satisfaction metrics and identify areas for improvement.</li><li>Collaborate with cross-functional teams (Sales, Product, Operations) to resolve customer concerns and improve processes.</li></ul>Eligibility Criteria:<ul><li>Bachelor's degree in relevant field</li><li>2+ years of experience in customer relations, customer service management, or a similar role.</li><li>Excellent communication, conflict-resolution, and interpersonal abilities</li><li>Proficiency with CRM platforms and customer service tools</li></ul>Job Type: Full-timeWork Location: E-22, Main Airport Rd, Akbar Rd, near Dha Ph 8 MB, Gulshan e Ali Colony, LahoreJob Type: Full-timePay: Rs55,000.00 - Rs70,000.00 per monthWork Location: In person

Assistant CRM

Explore 1345+ Assistant manager customer services in Lahore this December. Find roles across top companies and apply now to boost your career.