operations manager – islamic bank Jobs in Manama Bahrain

operations manager – islamic bank

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administrator (bahrain national)

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assistant manager, operational risk - arab banking corporation Jobs in Manama Bahrain

assistant manager, operational risk - arab banking corporation

assistant manager operational risk arab banking corporation

Jobs via eFinancialCareers

<div>
 Bank ABC seeks to recruit an Assistant Manager, Operational Risk in the Group Operational Risk Management Department based in our Head Office, in Bahrain.
 <br/>
 <br/>
 The Assistant Manager, Operational Risk will be required to contribute to the development and implementation of operational risk framework across the ABC Group and provide second-line oversight and challenge to the management of operational risk by the first line, across the group and in Bahrain.
 <br/>
 <br/>
 This includes:
 <br/>
 <br/>
 <ul>
  <li>
   Engaging with the first line on identification, assessment, and mitigation of operational risk
  </li>
  <li>
   Facilitate implementation of the group-wide framework for management of operational risk in Bahrain and other Units
  </li>
  <li>
   Collaborate with other second line non-financial Risk Departments on matters related risk management
  </li>
  <li>
   Representing risk in efforts to launch new products, change processes, implement systems, etc.
  </li>
  <li>
   Analysis of risk data and translating same in action plans
  </li>
  <li>
   Reporting of risks and status of risk management
  </li>
  <li>
   Preparation for Operational Risk Committees
  </li>
  <li>
   Raising awareness and promoting best practices for the management of operational risk.
  </li>
  <li>
   Assistance with the further development of the framework for the management of operational risk
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities of the role:
  <br/>
  <br/>
 </strong>
 Reporting to the Operational Risk Manager, the job holder will be responsible for the following:
 <br/>
 <br/>
 <ul>
  <li>
   Draft the Group Policies, Standards and Procedures (PSPs) and supporting tools and ensure effective implementation through providing training
  </li>
  <li>
   Facilitate the management of operational risk across the Units.
  </li>
  <li>
   Implementation of the group-wide framework for the management of operational risk;
  </li>
  <li>
   Organization and facilitation of risk management workshops;
  </li>
  <li>
   Coordination and facilitation of the implementation of the various policies and procedures in the Units
  </li>
  <li>
   Assistance with the identification of risks and the definition of appropriate controls;
  </li>
  <li>
   Assistance with development of action plans to mitigate risks
  </li>
  <li>
   Challenging / testing the effectiveness of controls;
  </li>
  <li>
   Analysis of risk data such as loss events and other incidents, KRIs, etc. and ensuring that they are translated into appropriate action;
  </li>
  <li>
   Investigating risk events and incidents;
  </li>
  <li>
   Following up on completion of action plans
  </li>
  <li>
   Review - and approve - local policies &amp; procedures to ensure compliance with group standards and policies
  </li>
  <li>
   Provide day-to-day training and support to the first and second line and the Units for the management of operational risk.
  </li>
  <li>
   Develop and conduct training on Operational Risk for various stakeholders
  </li>
  <li>
   Responsible for various Initiatives including Incident Management, Key Risk Indicators, RCSAs as required etc
  </li>
  <li>
   Involved with the ICAAP Process in order to assess adequacy of operational risk capital
  </li>
  <li>
   Engage on various initiatives such as process improvements and enhancements as required
  </li>
  <li>
   Quality control of the various ORM projects (i.e. the reliability of the results of the various risk management projects reported to the Operational Risk Committees and Board Risk Committees both at the local level and at the group level)
  </li>
  <li>
   Participate in the review of new products and change management projects (e.g. outsourcing of processes) to ensure that the inherent risks are assessed and mitigated prior to launch/implementation
  </li>
  <li>
   Ensure that the management of operational risk is aligned to other non-financial risks (Compliance, IT Risk, BCM, Audit
  </li>
  <li>
   Cooperation with other risk and control functions to ensure that all non-financial risks are adequately managed
  </li>
  <li>
   Analyze data related to Operational risk in providing insights
  </li>
  <li>
   Prepare / oversee the preparation of actionable (consolidated) risk reports for the various internal and external stakeholders.
  </li>
  <li>
   Reporting ORM matters to the local/group senior management, the local/group ORCO, the local/group Board Risk Committee, etc. and to the local (host") regulators.
  </li>
  <li>
   Reporting on the progress against the approved operational risk management planning
  </li>
  <li>
   Develop trainings, conduct necessary training and provide guidance to the risk managers in the Unit, subsidiaries, branches and rep offices on all aspects of the management of operational risk management
  </li>
  <li>
   Disseminate - and explain - policies and procedures for the management of operational risk to the various stakeholders in the Unit
  </li>
  <li>
   Acting as point of contact for local external auditors and regulators in operational risk matters.
  </li>
  <li>
   Serving as secretary of the local ORCO.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Areas Of Knowledge, Qualification And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A minimum of 5 years of relevant banking experience.
  </li>
  <li>
   Bachelor/ Master's degree from a reputable university or acceptable equivalent
  </li>
  <li>
   Extensive second-line experience providing operational risk oversight in a global/ regional bank.
  </li>
  <li>
   Advanced level understanding of business processes, business applications, technology infrastructure related to commercial credits and/or trade finance and/or trading &amp; sales business, risk or support function gained preferable through first line experience
  </li>
  <li>
   Excellent understanding of the CBB requirements for Operational Risk Management (OM-1) and familiarity with international regulatory environment in different countries where ABC group operates, best practices and industry standards (COSO, ISO)
  </li>
  <li>
   Advanced knowledge of operational risk discipline, and various non-financial risk types including information security, business continuity and disaster recovery, compliance, third-party etc;
  </li>
  <li>
   Strong practical experience developing and implementing risk and control frameworks, tools, and methodologies
  </li>
  <li>
   Strong written &amp; oral communication / presentation skills;
  </li>
  <li>
   Proficient in English &amp; Arabic
  </li>
  <li>
   Good time-management skills;
  </li>
  <li>
   Driven, Self-motivation and leadership attributes;
  </li>
  <li>
   People management and relationship skills;
  </li>
  <li>
   Experience leading business critical projects
  </li>
 </ul>
</div>


Assistant Manager, Operational Risk - Arab Banking Corporation

Housing Bank

<div>
 <p>
  <strong>
   Key Roles &amp; Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Support the Liability &amp; Transaction Banking Manager with daily operational tasks related to clients and deposit activities
  </li>
  <li>
   Assist in in onboarding corporate customers on the Corporate Cash Management and Trade Finance systems
  </li>
  <li>
   Monitor client subscription and system usage under the Cash Management and Trade Finance systems to ensure active utilization
  </li>
  <li>
   Ensure client files are updated and all KYC documentation in order
  </li>
  <li>
   Analyze periodic reports related to Liability &amp; Transaction Banking department
  </li>
  <li>
   Perform any additional duties assigned by the direct manager
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Requirements
  </strong>
 </p>
 <ul>
  <li>
   Practical knowledge in the field of Liability and Cash Management
  </li>
  <li>
   Knowledge of banking regulations, and market dynamics
  </li>
  <li>
   Practical knowledge of the regulations of the Central Bank of Bahrain
  </li>
  <li>
   Bachelor's degree in one of the business-related fields
  </li>
  <li>
   At least two years of experience in a related field in the Bahraini banking sector
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nationality: -
  </strong>
 </p>
 <ul>
  <li>
   Only Bahrainis and expats currently working in the Bahraini banking sector may apply
  </li>
 </ul>
 <p>
 </p>
</div>


Transaction Banking Support Officer / HBTF Bahrain

RTC1 Recruitment Services

<div>
 <p>
  <strong>
   Position Title:
  </strong>
  Operations Manager &ndash; Islamic Bank
 </p>
 <p>
  <strong>
   Employment Type:
  </strong>
  Full Time
 </p>
 <p>
  <strong>
   Salary:
  </strong>
  all-inclusive plus competitive family benefits, allowance, and bonus structure
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Client:
  </strong>
 </p>
 <p>
  One of the leading global institutions with strong regional presence , known for driving innovation in Islamic and corporate banking.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   Support the Head of Operations in delivering high-quality client services, resolving issues efficiently, and ensuring smooth day-to-day operations across departments.
  </li>
  <li>
   Maintain strong client relationships by providing accurate, timely service, identifying process improvements, reducing risks, and enhancing internal controls.
  </li>
  <li>
   Ensure full compliance with Islamic banking policies, corporate procedures, and operational standards, including proper documentation, verification, and adherence to departmental goals.
  </li>
  <li>
   Contribute to developing and refining products and processes by sharing best practices, assisting with testing, and recommending enhancements to systems, workflows, and methodologies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Must have excellent verbal and written communication skills
  </li>
  <li>
   Bachelor&rsquo;s degree in Banking &amp; Finance or Accounting or any related field; Certifications related to Trade Finance or Banking Operations are added advantage
  </li>
  <li>
   At least 8 years' experience in the banking industry with at least 5 years in leading banking organization
  </li>
  <li>
   Practical knowledge of SWIFT, SafeWatch, and core banking systems (iMal preferred); strong understanding of international payments, AML/KYC/OFAC/FATF regulations; and solid experience in Trade Finance, Money Market transactions, and NOSTRO/VOSTRO account management.
  </li>
 </ul>
 <p>
 </p>
</div>


Operations Manager – Islamic Bank

RTC-1 Employment Services

The Role
<br><b>Position Title:</b> Operations Manager – Islamic Bank Employment Type: Full Time Salary: up to 2,100 BHD all-inclusive plus competitive family benefits, allowance, and bonus structure Job Location: Seef Bahrain About the Client: One of the leading global institutions with strong regional presence across the UAE, Bahrain, and Sudan, known for driving innovation in Islamic and corporate banking. · Support the Head of Operations in delivering high-quality client services, resolving issues efficiently, and ensuring smooth day-to-day operations across departments. · Maintain strong client relationships by providing accurate, timely service, identifying process improvements, reducing risks, and enhancing internal controls. · Ensure full compliance with Islamic banking policies, corporate procedures, and operational standards, including proper documentation, verification, and adherence to departmental goals. · Contribute to developing and refining products and processes by sharing best practices, assisting with testing, and recommending enhancements to systems, workflows, and methodologies
<br><br>
Requirements
<br><ul>
<li>Must have excellent verbal and written English & Arabic communication skills - Bachelor’s degree in Banking & Finance or Accounting or any related field; Certifications related to Trade Finance or Banking Operations are added advantage - At least 8 years' experience in the banking industry with at least 5 years in leading banking organization - Practical knowledge of SWIFT, SafeWatch, and core banking systems (iMal preferred); strong understanding of international payments, AML/KYC/OFAC/FATF regulations; and solid experience in Trade Finance, Money Market transactions, and NOSTRO/VOSTRO account management.</li>
</ul>
About the company
<br>RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Standard Chartered

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Investment Advisor provides support to the Relationship Managers and their clients to meet the client&rsquo;s desired investment objectives and increase bank&rsquo;s share of wallet. The Investment Advisor plays a key role in providing the bank&rsquo;s house views on markets and products and providing clients with investment solutions in line with their investment objectives and risk profile. The Investment Advisor helps in liaising with the product managers within the Wealth Management Product team on a regular basis to discuss client requirements and to ensure flow of product and market knowledge.
 <br/>
 <br/>
 <strong>
  Strategy
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assisting Affluent Segment - Relationship Managers in the Bahrain to meet client&rsquo;s desired investment objectives and assist in achievement of AUM growth and revenues from Investment products
  </li>
  <li>
   Responsible for updating the frontline and customers of the bank on the outlook published by the CIO Office with relevant and timely information on global Capital Markets, Asset Classes and route to market ideas
  </li>
  <li>
   To play a key role in liaising with the product managers within the WM product team (Managed Investments, Bancassurance, CMPS and WM Lending) on a regular and ad-hoc basis to ensure flow of client and market requirement.
  </li>
  <li>
   Ensure proper client coverage is provided to complete Portfolio Reviews of target clients as defined from time to time in addition to planning for New to Wealth client.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Determine client&rsquo;s risk appetite, investment preference and return expectations by partnering with Relationship Managers in client meetings
  </li>
  <li>
   Conduct portfolio reviews by providing independent opinion on quality of client&rsquo;s existing portfolios
  </li>
  <li>
   Ensure that all the wealth management sales teams (Frontline RMs &amp; Specialists) receive adequate sales support, and route to market ideas basis current &amp; relevant views
  </li>
  <li>
   Keep abreast of latest trends on Investment products, financial markets, consumer behaviours and use of technology in providing investment solutions
  </li>
  <li>
   Provide reports / analysis where required within the management framework.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Processes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Engage with risk control owners and / or group policy owners for the implementation of policies and control standards set by them
  </li>
  <li>
   Ensure delivery of views and route to market ideas at highest standards to deliver excellent customer experience and minimize number of complaints
  </li>
  <li>
   Work with various stakeholders to focus on quality in delivery and turnaround time for end-to-end BAU to achieve efficiency and customer experience objectives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People &amp; Talent
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop a people culture which encourages, and champions change among colleagues in the daily workplace. This will facilitate ideation, product innovation and process improvement with the objective of delivering superior Customer &amp; Frontline experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Risk Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaboratively partner with risk teams to ensure risk management procedures and processes are effectively implemented to operate within operational and credit risk appetite.
  </li>
  <li>
   Adhere and ensure operational risk management measures are met on a day-to-day basis
  </li>
  <li>
   Work collaboratively with countries and functions to ensure any audit findings are suitably rectified.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Governance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain an adequate control environment and operational procedures to prevent loss arising from non-adherence to controls
  </li>
  <li>
   Adhere to all controls and compliance guidelines set by the Bank
  </li>
  <li>
   Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities associated with Investment products
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Regulatory &amp; Business Conduct
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.
  </li>
  <li>
   Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  </li>
  <li>
   Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
   <br/>
   <br/>
  </li>
 </ul>
 Internal
 <br/>
 <br/>
 <ul>
  <li>
   WM &ndash; CIO Office Team
  </li>
  <li>
   WM Group Advisory Solutions Team
  </li>
  <li>
   Affluent Banking Relationship Managers
  </li>
  <li>
   Affluent Banking Unit Heads
  </li>
  <li>
   Affluent Banking-Sales &amp; Distribution Head
  </li>
  <li>
   County Product Team &ndash; Managed Investments
  </li>
  <li>
   Country CMPS team and dealing desk
  </li>
  <li>
   Country WM Lending team
  </li>
  <li>
   Country Credit Team
  </li>
  <li>
   Country Operations Team
  </li>
  <li>
   Country Insurance Team
  </li>
  <li>
   WM Proposition Team
  </li>
  <li>
   WRB Head
  </li>
  <li>
   WM &amp; Affluent Regional Head
  </li>
  <li>
   WM Advisory Team and Wealth Coach
   <br/>
   <br/>
  </li>
 </ul>
 External
 <br/>
 <br/>
 <ul>
  <li>
   Third Party Product Providers &ndash; Fund managers, Data Providers (Bloomberg/ Refinitiv) and Insurance providers
  </li>
  <li>
   Existing and Prospective Customers of the Bank
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills and Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understanding of Financial Markets
  </li>
  <li>
   Approach to Advisory &amp; Financial Planning
  </li>
  <li>
   Understanding of Asset Allocation &amp; Portfolio Construction
  </li>
  <li>
   Product Knowledge &ndash; Mutual Funds, Bonds, FX, Alternatives, Insurance, Leverage &amp; Overdraft, Equities, Alternatives, Commodities, Derivatives, Structured Notes and Cross Currency Lending
  </li>
  <li>
   Communication Skills
  </li>
  <li>
   Analytical and Computing Skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Education Minimum Undergraduate
 <br/>
 <br/>
 Certifications CFA, CFP, PFP, CAIA, FRM OR CMT is preferred but not mandatory
 <br/>
 <br/>
 Languages English is mandatory and Arabic will be an added advantage
 <br/>
 <br/>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 <br/>
 <br/>
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 <br/>
 <br/>
 <strong>
  Together We
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    Do the right thing
   </strong>
   and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  </li>
  <li>
   <strong>
    Never settle,
   </strong>
   continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  </li>
  <li>
   <strong>
    Are better together,
   </strong>
   we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we offer
  <br/>
  <br/>
 </strong>
 <strong>
  In line with our Fair Pay Charter,
 </strong>
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 <br/>
 <br/>
 <ul>
  <li>
   <strong>
    Core bank funding for retirement savings, medical and life insurance,
   </strong>
   with flexible and voluntary benefits available in some locations.
  </li>
  <li>
   <strong>
    Time-off
   </strong>
   including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  </li>
  <li>
   <strong>
    Flexible working
   </strong>
   options based around home and office locations, with flexible working patterns.
  </li>
  <li>
   <strong>
    Proactive wellbeing support
   </strong>
   through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  </li>
  <li>
   <strong>
    A continuous learning culture
   </strong>
   to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  </li>
  <li>
   <strong>
    Being part of an inclusive and values driven organisation,
   </strong>
   one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Profile Description
  <br/>
  <br/>
 </strong>
 Standard Chartered Bank
</div>


Associate Director, Investment Advisor, Wealth Management

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>45007
</div></div></div></div><div><div><div><div><b>Job Location: </b>Manama, BHR
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>03/12/2025
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>17/12/2025
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
The Investment Advisor provides support to the Relationship Managers and their clients to meet the client&rsquo;s desired investment objectives and increase bank&rsquo;s share of wallet. The Investment Advisor plays a key role in providing the bank&rsquo;s house views on markets and products and providing clients with investment solutions in line with their investment objectives and risk profile. The Investment Advisor helps in liaising with the product managers within the Wealth Management Product team on a regular basis to discuss client requirements and to ensure flow of product and market knowledge.</p>
<div><b>
Strategy</b><br>
<ul><li>Assisting Affluent Segment - Relationship Managers in the Bahrain to meet client&rsquo;s desired investment objectives and assist in achievement of AUM growth and revenues from Investment products</li><li>Responsible for updating the frontline and customers of the bank on the outlook published by the CIO Office with relevant and timely information on global Capital Markets, Asset Classes and route to market ideas</li><li>To play a key role in liaising with the product managers within the WM product team (Managed Investments, Bancassurance, CMPS and WM Lending) on a regular and ad-hoc basis to ensure flow of client and market requirement.</li><li>Ensure proper client coverage is provided to complete Portfolio Reviews of target clients as defined from time to time in addition to planning for New to Wealth client.</li></ul></div>
<div><b>
Business</b><br>
<ul><li>Determine client&rsquo;s risk appetite, investment preference and return expectations by partnering with Relationship Managers in client meetings</li><li>Conduct portfolio reviews by providing independent opinion on quality of client&rsquo;s existing portfolios</li><li>Ensure that all the wealth management sales teams (Frontline RMs &amp; Specialists) receive adequate sales support, and route to market ideas basis current &amp; relevant views</li><li>Keep abreast of latest trends on Investment products, financial markets, consumer behaviours and use of technology in providing investment solutions</li><li>Provide reports / analysis where required within the management framework.</li></ul></div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><div><b>
Processes</b><br>
<ul><li>Engage with risk control owners and / or group policy owners for the implementation of policies and control standards set by them</li><li>Ensure delivery of views and route to market ideas at highest standards to deliver excellent customer experience and minimize number of complaints</li><li>Work with various stakeholders to focus on quality in delivery and turnaround time for end-to-end BAU to achieve efficiency and customer experience objectives.</li></ul></div>
<div><b>
People &amp; Talent</b><br>
<ul><li>Develop a people culture which encourages, and champions change among colleagues in the daily workplace. This will facilitate ideation, product innovation and process improvement with the objective of delivering superior Customer &amp; Frontline experience</li></ul></div>
<div><b>
Risk Management</b><br>
<ul><li>Collaboratively partner with risk teams to ensure risk management procedures and processes are effectively implemented to operate within operational and credit risk appetite.</li><li>Adhere and ensure operational risk management measures are met on a day-to-day basis</li><li>Work collaboratively with countries and functions to ensure any audit findings are suitably rectified.</li></ul></div>
<div><b>
Governance</b><br>
<ul><li>Maintain an adequate control environment and operational procedures to prevent loss arising from non-adherence to controls</li><li>Adhere to all controls and compliance guidelines set by the Bank</li><li>Ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities associated with Investment products</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Regulatory &amp; Business Conduct</b><br>
<ul><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li></ul></div>
<div>
Internal<br>
<ul><li>WM &ndash; CIO Office Team</li><li>WM Group Advisory Solutions Team</li><li>Affluent Banking Relationship Managers</li><li>Affluent Banking Unit Heads</li><li>Affluent Banking-Sales &amp; Distribution Head</li><li>County Product Team &ndash; Managed Investments</li><li>Country CMPS team and dealing desk</li><li>Country WM Lending team</li><li>Country Credit Team</li><li>Country Operations Team</li><li>Country Insurance Team</li><li>WM Proposition Team</li><li>WRB Head</li><li>WM &amp; Affluent Regional Head</li><li>WM Advisory Team and Wealth Coach</li></ul></div>
<div>
External<br>
<ul><li>Third Party Product Providers &ndash; Fund managers, Data Providers (Bloomberg/ Refinitiv) and Insurance providers</li><li>Existing and Prospective Customers of the Bank</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Understanding of Financial Markets</li><li>Approach to Advisory &amp; Financial Planning</li><li>Understanding of Asset Allocation &amp; Portfolio Construction</li><li>Product Knowledge &ndash; Mutual Funds, Bonds, FX, Alternatives, Insurance, Leverage &amp; Overdraft, Equities, Alternatives, Commodities, Derivatives, Structured Notes and Cross Currency Lending</li><li>Communication Skills</li><li>Analytical and Computing Skills</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><p>
Education Minimum Undergraduate<br>
Certifications CFA, CFP, PFP, CAIA, FRM OR CMT is preferred but not mandatory<br>
Languages English is mandatory and Arabic will be an added advantage</p></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The role holder is accountable for delivering the end-to-end payments, financials and transacting sub client journey for Servicing and Transaction under WRB. The role holder is expected to focus on the implementation of the payment and transacting objectives in alignments to WRB&rsquo;s strategic agenda and responsible for identifying and creating areas of business competitive advantage in the payment and transacting across the various channels. The role holder should support in the Servicing &amp; Transacting change journey in coordinating and resolving trade-offs between competing priorities by closely working with Client Servicing and Transacting head, Retail Products and Segments, digital and distribution teams in the country teams, Compliance, Legal, Audit etc
 <br/>
 <br/>
 <ul>
  <li>
   Managing Payment, Financial and Transacting client journey and ensuring framework drives digitisation principles, streamlining processes for straight-through-processing. This includes but not limited to payments under Liabilities &amp; Lending and Wealth Operations.
  </li>
  <li>
   Collaborate in designing the end-state priorities of the Liabilities &amp; Lending Operations and Account maintenance, Cheques, Wealth Financial Operations to deliver Client experience and efficiency. Embed digitisation principles in redesigning processes for straight-through-processing whenever possible.
  </li>
  <li>
   Drive adoption of existing and future process and technology initiatives for the Services and Financials Transacting. Own end-to-end accountability Liabilities and Lending servicing operations supporting the transaction and servicing element for Wealth and Retail Banking clients.
  </li>
  <li>
   Drive outcomes on standard metrics/scorecard for sub vertical e.g., productivity, accuracy, service
   <br/>
   <br/>
  </li>
 </ul>
 levels, losses / lapses, issues, and the Operational Risk Framework (&ldquo;ORF&rdquo;) related to transacting and servicing.
 <br/>
 <br/>
 <ul>
  <li>
   Work with CJ Head to agree on priorities, and resolve issues around the operating model, systems and processes to ensure these are considered and prioritised into investment plans, remediation initiatives and any other process as appropriate.
  </li>
  <li>
   Strong stakeholder management across all Products, Segments, T&amp;O, frontline, Compliance, Finance and Risk to ensure initiatives within the scope of the service journey requirements are completed successfully within budget and timelines.
  </li>
  <li>
   Drive positive outcome on standard metrics/scorecard for sub vertical, e.g., productivity, accuracy, service levels, losses / lapses, issues, and the Operational Risk Framework (&ldquo;ORF&rdquo;) related to Payment and financial transacting.
  </li>
  <li>
   Responsible for WRB non-financials activities governance hubbed out of GBS in compliance to client experience and SLA metrics standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Strategy
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Continuously improve productivity and efficiency of Liabilities &amp; Lending, WM operations and embed standardisation agenda for the business.
  </li>
  <li>
   Review, identify and spot areas of business opportunities using A3 solution and Data analysis in the client journey and recommend alignment, automation, de-coupling especially minimizing dependencies that are blocking or slowing down client service.
  </li>
  <li>
   Work with the journey head to embed clients journey while ensuring strong controls, processes, governance, and risk management.
  </li>
  <li>
   Ensure discipline on appropriate prioritisation of issues around Clients, risk, control, investment, people, projects, and change management.
  </li>
  <li>
   Adopt agile methodology as part of new ways or working in the operating journey and rapid MVPs for speed to market and superior client delivery
  </li>
  <li>
   Business Co-create to drive the value add for the Business to retain deposits, offer lending products and Investments for Clients.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Review, identify and spot areas of business opportunities using A3 solution and Data analysis in the client journey and recommend alignment, automation, de-coupling especially minimizing dependencies that are blocking or slowing down client service.
  </li>
  <li>
   Work with the journey head to embed client&rsquo;s journey priorities while ensuring strong controls, processes, governance, and risk management.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Processes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for driving the adherence to the Non-Financial and Financial/Payment Processes addressing the gaps, risks, and tabling in the relevant governance forums.
  </li>
  <li>
   Responsible for driving process reengineering, automation and driving STP and productivity of teams.
  </li>
  <li>
   Responsible for ensuring that engaging CJs, Frontline, Client experience and Product, risk teams to address root causes and fix issues and avoid escalations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People &amp; Talent
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Champion and act as a role model of the Group&rsquo;s values, Leadership Pledge and culture in the region
  </li>
  <li>
   Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
  </li>
  <li>
   Adopt effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
  </li>
  <li>
   Implement capacity and succession planning regular reviews to enable delivery of client outcomes.
  </li>
  <li>
   Coach and provision for on-going developments discussions and team feedback; and help upskill teams meet client and market demand; they have effective supervision in place to mitigate any risk.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Risk Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To embed and adhere to ORF framework for effective management of operational risks in the Payment and Financial Transacting and Non-Financial space for Retail Banking clients and in compliance with applicable internal policies and external laws and regulations across our markets.
  </li>
  <li>
   Implement Operational Risk Framework controls linked to journeys related to transacting and servicing in Retail Banking, ensuring appropriate focus on High risk and Very High-risk issues.
  </li>
  <li>
   Ensure zero operational loss and audit failures are minimized by working to ensure appropriate focus on issues and resolutions, reporting and escalation in collaboration with journey head.
  </li>
  <li>
   Effective participation of payment and financial transacting appropriate representation on regulatory and audit / inspections forums with actions owned and followed through.
  </li>
  <li>
   Ensure effective governance across the payments and transacting and non-financial space and GBS to derive productivity in addition to strong engagement with reviewers, regulators in an open and cooperative manner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Governance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible to supervise WRB Non-Financials and financials/Payments activities governance with Branches, CIB and WRB activities hubbed out of GBS in compliance to client experience and SLA metrics standard.
  </li>
  <li>
   Responsible for driving process alignment and reduction in cheques and channel payments for efficiency.
  </li>
  <li>
   Responsible for driving efficiency on the non-financial spaces from GBS and Country to achieve annual targets of the Country, Region, and Group.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Regulatory &amp; Business Conduct
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.
  </li>
  <li>
   Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  </li>
  <li>
   Lead to achieve the outcomes set out in the Bank&rsquo;s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
  </li>
  <li>
   Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key stakeholders
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   COO &amp; Head, Client Servicing and Transacting
  </li>
  <li>
   Products and Segments, Risk, T&amp;O CJ, Compliance, HR, Finance, Legal, Audit, etc.
  </li>
  <li>
   GBS Client Servicing and Transacting Processing Teams
  </li>
  <li>
   External and Internal Regulators
  </li>
  <li>
   Third parties and industry partners
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Embed Here for good and Group&rsquo;s brand and values in CJ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Service Delivery &amp; Operations Management
  </li>
  <li>
   Strategy &amp; Business Model
  </li>
  <li>
   Business, Operations Governance &amp; Support
  </li>
  <li>
   Manage People
  </li>
  <li>
   Manage Change
  </li>
  <li>
   Manage Risk
  </li>
  <li>
   Digital and Data Analytics
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Education Relevant for the role
 <br/>
 <br/>
 Training SCB and Industry Training
 <br/>
 <br/>
 Certifications Professional Certificates Will be an Added Advantage
 <br/>
 <br/>
 Languages English
 <br/>
 <br/>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 <br/>
 <br/>
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 <br/>
 <br/>
 <strong>
  Together We
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  </li>
  <li>
   Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  </li>
  <li>
   Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  In line with our Fair Pay Charter,
 </strong>
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 <br/>
 <br/>
 <ul>
  <li>
   Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  </li>
  <li>
   Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  </li>
  <li>
   Flexible working options based around home and office locations, with flexible working patterns.
  </li>
  <li>
   Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  </li>
  <li>
   A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  </li>
  <li>
   Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  </li>
 </ul>
</div>


Senior Manager, Payment & Financial Operations

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