sqa engineer

quality assurance engineer Jobs in Lahore

quality assurance engineer

associate sqa engineer

software quality assurance engineer Jobs in Lahore

software quality assurance engineer

assistant manager accounts Jobs in Lahore

assistant manager accounts

assistant manager qa

Abacus Outsourcing

Job SummaryThe Assistant Manager &ndash; Quality Assurance is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role supports the QA Manager in driving quality standards, compliance, agent performance improvement, and client satisfaction through data-driven insights and coaching initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.</li><li>Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.</li><li>Identify gaps in quality performance and recommend corrective actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistent evaluation standards.</li><li>Conduct calibration sessions with QA, Operations, and Training teams.</li><li>Provide structured feedback and coaching plans to improve agent performance.</li><li>Prepare and share daily, weekly, and monthly quality performance reports.</li><li>Analyze trends, root causes, and quality metrics to drive continuous improvement.</li><li>Present insights and action plans to management and stakeholders.</li><li>Assist in client audits, quality reviews, and business reviews.</li><li>Address quality-related escalations in collaboration with operations teams.</li><li>Ensure client expectations and quality benchmarks are consistently met.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).</li></ul>Experience<ul><li>3&ndash;5 years of experience in BPO/Contact Center Quality Assurance.</li><li>At least 1&ndash;2 years in a senior QA, Team Lead, or Assistant Manager role.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager QA

The Assistant Manager &ndash; Quality Assurance plays a critical role in ensuring service excellence across BPO operations by monitoring, evaluating, and continuously improving the quality of customer interactions. This position supports the QA Manager in implementing quality frameworks, ensuring compliance with client and regulatory requirements, enhancing agent performance, and driving client satisfaction through data-driven analysis, coaching, and continuous improvement initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails, and tickets) in line with defined quality standards, KPIs, and client SLAs.</li><li>Ensure strict adherence to internal SOPs, regulatory requirements, and client compliance guidelines.</li><li>Identify quality gaps, performance trends, and root causes, and recommend corrective and preventive actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistency, accuracy, and calibration in evaluations.</li><li>Conduct regular calibration sessions with QA, Operations, and Training teams to align quality expectations.</li><li>Provide structured feedback, action plans, and coaching recommendations to improve agent performance.</li><li>Prepare, analyze, and share daily, weekly, and monthly quality performance reports with stakeholders.</li><li>Analyze quality metrics and trends to drive continuous process and performance improvements.</li><li>Present quality insights, risks, and improvement plans to management and clients when required.</li><li>Assist in client audits, internal quality reviews, and business review meetings.</li><li>Handle quality-related escalations in close coordination with Operations and relevant stakeholders.</li><li>Ensure client expectations, quality benchmarks, and service excellence standards are consistently met.</li></ul>Required Qualifications &amp; Skills<ul><li>At least Bachelor&rsquo;s degree in Business Administration, Management, or a related field (required).</li><li>Strong understanding of contact center QA frameworks, KPIs, SLAs, and compliance standards.</li><li>Excellent analytical, reporting, communication, and stakeholder management skills.</li><li>Proven ability to coach, mentor, and lead QA teams in a fast-paced BPO environment.</li><li>Proficiency in MS Excel, reporting tools, and QA monitoring systems.</li></ul>Experience<ul><li>3&ndash;5 years of experience in BPO / Contact Center Quality Assurance.</li><li>1&ndash;2 years in a Senior QA, QA Team Lead, or Assistant Manager role.</li></ul>Job Details<ul><li>Job Type: Full-time</li><li>Work Location: On-site / In-person</li></ul>Benefits<ul><li>Provident Fund (PF)</li><li>Medical Insurance</li><li>Performance-based Bonus</li><li>Annual Increment</li><li>Paid Leaves (as per company policy)</li></ul>How to ApplyInterested candidates may apply by sharing their updated CV at: hassan.saleem@abacus-global.com Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In personApplication Deadline: 27/12/2025

Assistant Manager Call Center QA

Instacare Technologies

Job Summary:We are seeking an experienced Project Manager to support our Technical Department in managing the .NET Development Team, QA and overseeing Customer Success. The ideal candidate will have a strong background in software development (preferably .NET), project coordination, team management, and client communication.This role involves managing project timelines, ensuring quality deliverables, and facilitating smooth collaboration between developers, QA, Customer Success, and stakeholders.Key Responsibilities:1. Project Coordination &amp; Management<ul><li>Plan, execute, and monitor .NET development projects.</li><li>Define project scope, goals, and deliverables in collaboration with stakeholders.</li><li>Track progress against timelines, budgets, and milestones.</li><li>Coordinate between technical teams (.NET &amp; QA), Customer Success, clients and management.</li></ul>2. Team Management<ul><li>Supervise and guide the .NET Development Team on daily tasks and priorities.</li><li>Ensure workload distribution is balanced and aligned with project requirements.</li><li>Facilitate stand-up meetings, sprint planning, and retrospective sessions.</li></ul>3. Quality Assurance &amp; Delivery<ul><li>Ensure deliverables meet quality standards and client expectations.</li><li>Directly oversee QA activities to maintain quality control.</li><li>Identify risks, bottlenecks, and implement corrective actions.</li></ul>4. Communication &amp; Reporting<ul><li>Maintain regular communication with stakeholders regarding project status, risks, and updates.</li><li>Prepare project status reports for management.</li><li>Act as the primary point of contact for technical and project-related clarifications.</li></ul>5. Process Improvement<ul><li>Recommend improvements in development workflows, tools, and methodologies.</li><li>Support the adoption of Agile/Scrum best practices.</li><li>Monitor productivity and performance metrics.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.</li><li>4&ndash;5 years overall experience in software development, project coordination or management roles (Preferably with .NET technologies)</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Experience managing cross-functional teams, including Customer Success and QA.</li></ul>How to Apply :Send your resume to hrmanagerinstacare@gmail.com with the subject line: Project ManagerJob Type: Full-timePay: Rs100,000.00 - Rs110,000.00 per monthWork Location: In person

Project Manager

F&B ( Costa Coffee & IHOP)

Job Title: Assistant Manager Administration &ndash; Lahore Region Company: Costa Coffee &amp; IHOP PakistanWe are hiring an Assistant Manager Administration for our Lahore outlets. The person will manage daily admin tasks, coordinate maintenance, handle vendors, support store teams, maintain records, and ensure smooth operations. Candidate must have technical know-how of ACs, generators, and general maintenance issues.Requirements:<ul><li>Bachelor&rsquo;s degree</li><li>2&ndash;4 years admin/operations experience</li><li>Strong communication &amp; reporting skills</li><li>Technical understanding of AC, generator &amp; basic equipment</li><li>Must be able to travel within Lahore</li></ul>To Apply: Send your CV to hrfnb@gerrys.com.pk with subject: Assistant Manager Administration &ndash; Lahore.Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Assistant Manager Administration

Centric Brands

<div>
 
 About Us
 
 
 
 Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women&rsquo;s, men&rsquo;s and kid&rsquo;s apparel, accessories, entertainment, and beauty. Centric Brands is focused on our customers and our brands that will drive the company&rsquo;s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.
 
 
 
 Specific Responsibilities Would Include
 
 
 
 
 Overall Responsibilities
 
 
 
 Handle end to end knits product&rsquo;s development till shipment, ensure right quality, right vendor, right price and on time delivery.
 
 
 <ul>
 <li>
 Support in knits Product development, costing, price negotiation
 </li>
 <li>
 Support sampling approval process and ensure on timely submission along with good execution. (all Lab dips, bulk fabric color and quality submission).
 </li>
 <li>
 Follow up T&amp;A (WIP) on a regular basis, ensure reporting on-time delivery regularly.
 </li>
 <li>
 Collaborate with buyers, suppliers &amp; merchandising teams to negotiate prices, quantities, and timescales.
 </li>
 <li>
 Maximize customer interest at margin levels.
 </li>
 <li>
 Build constructive customer/supplier relationships and teams with channel partners.
 </li>
 <li>
 Ensure vendor/factory make timely schedules for inspections.
 </li>
 <li>
 Ensure factory makes vsl/space booking with forwarder/shipping line and handover cargo/goods on time.
 </li>
 <li>
 Ensure suppliers provide the required shipping documents in timely manner after shipments.
 </li>
 <li>
 Time to time reporting to business leader as per requirements
 </li>
 <li>
 Take care of any Ad-hoc projects (Vendor compliance/documentations)
 </li>
 <li>
 Communicate with buyers/Merchant teams on a regular basis to provide up-to-date info with regard to the status of production and shipment of garments.
 </li>
 <li>
 Follow the guidelines on the assigned product categories and being the key communicator for the assigned product areas in the business stream.
 </li>
 <li>
 Coordinate all operational activities from proto sample development, costing and production tracking, fabric and trim development etc. and WIP updates.
 </li>
 <li>
 Coordinate the Price Negotiation with suppliers as designated by the Sr. Merchandiser /Assistant Merchandise Manager/Merchandise Manager.
 </li>
 <li>
 Responsible for tracking critical path, forecasting delays and course corrective action if needed with proactive action plans to ensure On Time Delivery.
 </li>
 <li>
 Identify and diagnose production problems and work with suppliers to present alternatives to buyers and line seniors.
 </li>
 <li>
 Responsible for production in the assigned factories and maintain liaison with QA Depts/Factory Mgt Team for quality, inspections, delivery deadlines etc.
 </li>
 <li>
 General administrative work as or when required.
 
 
 </li>
 </ul>
 
 Our Best Fit Candidate Would Have
 
 
 
 
 Requirements
 
 
 
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 8-10 years working experience in merchandising.
 </li>
 <li>
 Sound knowledge of garment manufacturing, including construction, fabrication, trim and print techniques, knits and Denim products.
 </li>
 <li>
 Ability to multi-task and meet deadlines, highly detail oriented.
 </li>
 <li>
 Professional qualification in related field.
 </li>
 <li>
 Excellent verbal and written communications skills
 </li>
 <li>
 Proficient in Microsoft Office, Adobe products, Excel etc.
 </li>
 </ul>
</div>

Merchandising Consultant

Zarea.pk

Job Title: Manager Quality Assurance (Grain)Company: Zarea LimitedJob Summary:Zarea Limited is seeking a highly skilled Manager Quality Assurance (Grain) to oversee and ensure the quality, safety, and compliance of grain products including rice, wheat, corn, and other agri-commodities. The ideal candidate will manage QA processes, maintain standards, and support smooth export/import operations. This role is crucial for safeguarding product integrity and ensuring customer satisfaction.Key Responsibilities<ul><li>Manage and implement quality assurance procedures for all grain categories.</li><li>Supervise sampling, grading, and laboratory testing to maintain product consistency.</li><li>Monitor storage conditions and handling practices to prevent spoilage or contamination.</li><li>Ensure compliance with national and international food safety and inspection standards.</li><li>Prepare detailed QA reports for internal teams and external stakeholders.</li><li>Coordinate with inspection teams, warehouses, and supply chain departments.</li><li>Train and guide QA teams to ensure accuracy, efficiency, and compliance.</li></ul>PrerequisitesEducation:Bachelor&rsquo;s or Master&rsquo;s degree in Agriculture, Food Sciences, Quality Assurance, or related disciplines.Experience:5&ndash;8 years of professional experience in grain quality assurance, laboratory testing, grading, and quality system management.Requirements / Skills (Bullet Points):<ul><li>Strong knowledge of grain grading standards and inspection protocols.</li><li>Expertise in sampling methods, lab testing, and moisture analysis.</li><li>Familiarity with export/import documentation and quality certifications.</li><li>Ability to identify contamination, pest issues, and storage-related risks.</li><li>Strong analytical and reporting abilities.</li><li>Excellent communication and team management skills.</li><li>Ability to ensure compliance with food safety regulations and ISO standards.</li></ul>Salary:Salary will be based on experience.Benefits:<ul><li>Positive and professional working environment.</li><li>Health insurance coverage.</li><li>Company-provided lunch.</li></ul>How to Apply:Interested candidates can apply by sending their updated CV to: hr@zarea.pkJob Type: Full-timeWork Location: In person

Manager Quality Assurance (Grain)

We are seeking an experienced Technical Manager (.Net) with hands-on .NET development background, strong leadership, and project management skills to lead our development team, coordinate with QA, manage project delivery, and support client-facing technical discussions.Key Responsibilities:<ul><li>Manage and deliver .NET-based software projects end-to-end</li><li>Provide technical guidance and support to the development team</li><li>Coordinate with QA to ensure quality standards</li><li>Handle technical communication with clients and stakeholders</li><li>Improve development processes and resolve technical challenges</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science or related field</li><li>4&ndash;5 years of experience including hands-on .NET development</li><li>Strong knowledge of ASP.NET / .NET Core and SQL Server</li><li>Experience in team leadership and project delivery</li><li>Good communication and client-handling skills</li></ul>Required Skills:.NET, ASP.NET Core, SQL Server, Team Leadership, Project DeliveryBenefits:<ul><li>Performance-based bonuses</li><li>Annual salary increments</li><li>Career growth and learning opportunities</li><li>Friendly, professional, and supportive work environment</li><li>Opportunity to work in a growing healthcare IT company</li></ul>How to Apply :Send your resume to hrmanagerinstacare@gmail.com with the subject line: Technical ManagerJob Type: Full-timePay: Rs120,000.00 - Rs130,000.00 per monthWork Location: In person

Technical Manager (.Net)

Explore 864+ Assistant manager qa in Lahore this December. Find roles across top companies and apply now to boost your career.