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assistant reception manager

Alghanim INDUSTRIES

Date: 16 Sept 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Assistant Manager – Reception supports in overseeing daily front desk operations, ensuring high levels of customer satisfaction and efficient process execution. This role acts as a bridge between frontline Service Advisors and upper management, playing a key role in operational excellence, staff performance, and adherence to customer service standards.
 Job Responsibilities
 <ul>
<li>Assist in implementing customer service strategies across the business.</li>
<li>Supervise daily front office operations and ensure effective workload distribution among Service Advisors.</li>
<li>Monitor customer estimation processing, repair confirmations, and repair order completions to ensure timely delivery.</li>
<li>Address and resolve customer inquiries, complaints, and follow-ups, escalating critical cases as necessary.</li>
<li>Support and ensure Service Advisors' adherence to company SOPs and customer service guidelines.</li>
<li>Monitor team productivity and provide performance input to the Reception Manager.</li>
<li>Coordinate with HR in identifying training needs and conducting on-the-job coaching.</li>
<li>Facilitate smooth communication between service teams and customers for vehicle handovers, estimation clarifications, and service updates.</li>
<li>Act as a liaison between the front desk and workshop teams to streamline operations and minimize customer wait times.</li>
<li>Monitor and contribute to customer satisfaction initiatives including internal surveys and external GM TNS ratings.</li>
<li>Support initiatives for upselling add-on products like tires and service additives.</li>
<li>Assist in managing daily reports on estimations, sales retention, and lost opportunities.</li>
<li>Participate in root cause analysis (RCA) of low satisfaction cases and help develop corrective actions.</li>
<li>Ensure operational continuity.</li>
</ul>
Candidate Requirements
 Education
 
Bachelor’s degree in Business Administration or a related field.
 
Years of Experience
 
6–8 years of experience in a similar role within the automotive service industry, with at least 2 years in a supervisory capacity.
 
Skills & Competencies
 
<ul>
<li>Strong understanding of automotive customer service operations.</li>
<li>Proficient in using CRM systems and service management platforms.</li>
<li>Effective team leadership and coaching skills.</li>
<li>Strong communication and interpersonal abilities.</li>
<li>Analytical thinking and attention to detail.</li>
<li>Ability to work under pressure and manage multiple priorities.</li>
<li>Basic knowledge of financial metrics and sales tracking.</li>
</ul>
Education Bachelor’s Degree in Business Administration

Assistant Reception Manager

Hilton

<div>Receptionist - EMEA
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Receptionist - EMEA

Date: 25 Sept 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Load and unload electrical appliances as per company’s procedure and keeping in view the safety of the goods and the people around. Support driver for products delivery & pick-up.
 Job Responsibilities
 Pick up/deliver the items from/to reception.
 Keep the log of products received & delivered to/from reception.
 Carry the goods from/to car/truck as per driver instructions.
 Clean the repaired/up-repaired items before delivering to reception warehouse.
 Take-care the products while loading & un-loading from trolley, for not causing any physical damage & scratches.
 To be always in uniform and good hygiene when on duty.
 Clean the service department tools & equipments on weekly basis.
 
Candidate Requirements
 Ability to exert maximum muscle force to lift, push, pull, or carry objects.
 Ability to use abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
 The ability to read and understand information and ideas presented in writing.
 Fresh or 2 Years warehouse experience in Automotive Warehouse will be additional advantage.
 
Education

Labourer

Grand Hyatt Kuwait City

<div><div>Summary<div>
Grand Hyatt Kuwait is looking for an Assistant Manager for Lobby Lounge, 

An idea candidates will be responsible to assist with the efficient running of the outlet in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. 

The Assistant Manager is responsible in managing the assigned outlet as a successful independent profit centre, in line with the outlet&rsquo;s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.</div></div><div> 
Qualifications<div>
NOTE:Arabic speaking females are preferred for this outlet/role.
An potential candidate will ideally have:
<ul><li>A relevant degree, apprenticeship or diploma in Hospitality or restaurant management.</li>
<li>Minimum 2 years work experience as Assistant Outlet Manager or Team Leader/Captain in a hotel or large restaurant with good standards.</li></ul></div></div></div>

ASSISTANT MANAGER (LOUNGE)

Star Stack Company

Local hiring inside KuwaitPosition: Assistant Store Manager-Gender-females only - Nationalities: Kuwaiti, Lebanese etc&hellip;-Benefits: monthly bonus ( if they achieve set target)-Working Hours: 8 hours per day +1-hour break-Experience: min 4 years-Visa article-18Job description : Assistant Store ManagerYou will collaborate with the corporate office to plan and execute marketing and promotional strategies, monitor and adjust pricing strategies, and analyze sales data to identify trends and opportunities for improvement.Collaborating with the corporate office to plan and execute marketing and promotional strategies, adjusting pricing strategies, and analyzing sales data to identify trends and opportunities for improvement will be a crucial part of your role.Your main role as a Store Manager will involve supervising all operational aspects of the store, including inventory control, sales performance, and customer service.(Note: the candidate must have strong Cv with the experience in related feild )(Note: Candidate must know Arabic , English )ONLY SERIOUS AND INTERESTED CANDIDATES RESIDING INSIIDE KUWAIT CAN APPLY THROUGH WHATSAPP +965 66317641Job Type: Full-timePay: From KD300.000 per monthExperience:<ul><li>store manager: 2 years (Preferred)</li></ul>

Assistant store manager-Arab female only inside kuwait

Oryx

Job Title: Receptionist &ndash; High-end Gym and Ladies Luxury Wellness SpaLocation: Salmiya, Kuwait Job Type: Full-Time | PermanentAbout UsWe are Kuwait&rsquo;s premier ladies-only luxury wellness destination, offering an exclusive space for women to embrace fitness, beauty, and well-being. Our facility features:<ul><li>A fully equipped women&rsquo;s gym</li><li>A serene spa with massages, body treatments, and holistic therapies</li><li>Advanced facial and skincare services</li></ul>Our spa is more than a wellness center&mdash;it is a safe, elegant, and empowering sanctuary for women who value privacy, professionalism, and personalized care.Position SummaryWe are seeking a professional and well-presented female receptionist to join our front desk team. As the first point of contact, you will play a key role in delivering outstanding customer service while managing day-to-day administrative and reception duties with efficiency and grace.Key Responsibilities<ul><li>Welcome all guests and clients with warmth, professionalism, and a positive attitude</li><li>Handle incoming calls, emails, and client inquiries with prompt and courteous communication</li><li>Manage appointment bookings and staff schedules using internal systems</li><li>Provide accurate and up-to-date information on spa services, pricing, and promotions</li><li>Perform administrative support tasks: data entry, filing, and record maintenance</li><li>Ensure the reception area remains clean, organized, and presentable at all times</li><li>Guide clients to appropriate service areas or staff members</li><li>Handle mail, packages, and vendor deliveries</li><li>Monitor office supplies and liaise with vendors for replenishment as needed</li></ul>Candidate Requirements<ul><li>Fluent in spoken Arabic (reading and writing is a plus)</li><li>Proficient in English (speaking and writing strongly preferred)</li><li>High school diploma required; Bachelor&rsquo;s degree is an advantage</li><li>1&ndash;3 years of experience in a receptionist or front desk/customer service role</li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook)</li><li>Strong interpersonal, communication, and organizational skills</li><li>Ability to multitask and remain calm under pressure</li><li>Impeccable grooming, professional appearance, and a positive, welcoming demeanor</li><li>Discreet, reliable, and committed to client confidentiality and service excellence</li></ul>Benefits<ul><li>Attractive salary based on experience</li><li>Dynamic and supportive all-women work environment</li></ul>How to ApplyQualified candidates are invited to submit their CV to: hr@zaleej.com Please include &ldquo;Receptionist Job Application&rdquo; in the subject line.Job Types: Full-time, PermanentApplication Question(s):<ul><li>How many years of work experience do you have as a Receptionist in a Spa and Gym?</li></ul>

Receptionist – High-end Gym and Ladies Luxury Wellness Spa

Abbas Ali Al-Hazeem Sons'Co.

Shop Manager/ Store ManagerAbbas Ali Al Hazeem Sons Company, Kuwait(Alviero Martini Prima Classe, Coccinelle Boutique)Are you an experienced retail professional with a knack for great customer service?Do you have a passion for leading teams and driving success?We are seeking a talented and highly motivated Shop Manager to join our team.The successful candidate will be responsible for providing exceptional customer service, managing shop operations, and driving sales.As Shop In-charge, you will be responsible for:<ul><li>Developing and implementing customer service strategies to ensure high customer satisfaction</li><li>Managing store operations to maximize profitability</li><li>Training, motivating, and developing staff</li><li>Monitoring and analyzing sales data to identify trends and insights</li><li>Ensuring compliance with safety and security regulations</li><li>Maintaining a clean and organized store.</li></ul>The ideal candidate will possess a minimum of 2 years of Retail Experience in premium fashion, excellent communication and interpersonal skills, a strong work ethic, and a passion for customer service.Looking for candidates from the Arab and European regions residing in Kuwait.Preference is given to candidates with prior experience in roles such as senior sales associate, supervisor, or assistant store manager for this position.Job Type: Full-time

Shop Manager/Store Manager/Boutique Manager

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