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assistant reservations manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25201967<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p>Start Your Journey With Us</p><p><br>
</p><p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p><p><br>
</p><p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p><p><br>
</p><p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p></p><p><br>
</p><p></p><p>Job Requirement:</p><p><br>
</p><p>The Assistant Reservations Manager is a key part of the property sales team and point of contact for guests. Responsible for maximizing revenue through driving the team in handling of reservation enquiries, requests, changes, and cancellations from guests via phone, email and other booking channels. Additionally, Asst. Reservations Sales Manager responsible for strategic and tactical implementation of Revenue strategy, maximizing hotel room revenue through effective pricing and inventory management.</p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, email, or other method in a timely and accurate fashion.</p>
<p>Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including Marriott Bonvoy status.</p>
<p>Determine the most appropriate room type to meet guest requirements and maximize room rate.</p>
<p>Verify availability of room type and rate.</p>
<p>Effectively explain guarantee, special rate, and cancellation policies to callers.</p>
<p>Accommodate and document special requests when able.</p>
<p>Describe room accommodations and benefit feature sale amenities to guests.</p>
<p>Answer questions about property facilities/services and room accommodations.</p>
<p>Follow sales techniques to maximize revenue including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.</p>
<p>Follow &ldquo;up selling&rdquo; techniques and sales strategies in order to maximize property revenue.</p>
<p>Provides guests with information about the Bonvoy loyalty program and processes new enrollments.</p>
<p>Input and access data in reservation systems.</p>
<p>Verify all reservation information with callers to ensure accuracy.</p>
<p>Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.</p>
<p>Identify repeat guests using appropriate codes and ensure guest is acknowledged as a repeat.</p>
<p>Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.</p>
<p>Follow documented escalation procedures when addressing guest concerns</p>
<p>Effectively manage inventory and pricing strategy in all distribution channels</p>
<p>Collaborate with the Cluster Revenue Team and Director of Sales &amp; Distribution in the decision-making process of promotion participation and rates</p>
<p>Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance</p>
<p>Monitor the hotel&rsquo;s occupancy and make dynamic changes in the open rates when applicable</p>
<p>Set selective sell guidelines for groups and coordinate management of group business closely with the sales team</p>
<p>Pro-actively identify slow periods and notify Director of Sales &amp; Distribution with Cluster Revenue Team.</p><p></p><p><br>
</p><p></p><p>PREFERRED QUALIFICATIONS</p><p><br>
</p><p>Education: High school diploma or G.E.D. equivalent.</p><p><br>
</p><p>Related Work Experience: At least 2 years of related work experience.</p><p><br>
</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p><br>
</p><p>License or Certification: None</p><p></p><p><br>
</p><p></p><p>#LI-MA1</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Assistant Reservations Manager

Hyatt

<div><div><p>Summary</p><div><p><b>
Position Summary:</b></p><p>
The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.</p><p><b>
Key Responsibilities:</b></p><ul><li><p>
Assist in managing day-to-day operations of the front office to ensure smooth and efficient service.</p></li><li><p>
Supervise front desk team members, including training, scheduling, and performance evaluations.</p></li><li><p>
Handle guest check-ins, check-outs, and resolve guest issues or complaints promptly and professionally.</p></li><li><p>
Ensure adherence to hotel policies and procedures, including safety and security.</p></li><li><p>
Monitor room inventory, reservations, and coordinate with housekeeping and maintenance for room readiness.</p></li><li><p>
Support the Front Office Manager in preparing reports, maintaining budgets, and achieving departmental goals.</p></li><li><p>
Manage VIP arrivals, special requests, and ensure personalized guest service.</p></li><li><p>
Oversee cashiering and billing processes to ensure accuracy and compliance.</p></li><li><p>
Promote up-selling of rooms and hotel services to maximize revenue.</p></li><li><p>
Lead by example in delivering exceptional customer service standards.</p></li></ul><p><b>
Requirements:</b></p><ul><li><p>
Diploma or degree in Hospitality Management or a related field.</p></li><li><p>
Minimum 2&ndash;3 years of experience in Front Office, with at least 1 year in a supervisory or assistant managerial role.</p></li><li><p>
Strong leadership, communication, and interpersonal skills.</p></li><li><p>
Proficient in property management systems</p></li><li><p>
Ability to work under pressure and in a fast-paced environment.</p></li><li><p>
Excellent problem-solving and conflict-resolution abilities.</p></li><li><p>
Flexibility to work in shifts, including weekends and holidays.</p></li></ul><p><br>
</p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Multilingual abilities are a plus. (e.g., Russian, German, Chinese speaker).</p></li><li><p>
Prior experience in a luxury or five-star hotel environment.</p></li></ul><div><b><br>
</b></div></div></div><div><p>
Qualifications</p><div><ul><li>
A true desire to satisfy the needs of others in a fast paced environment.</li><li>
Refined verbal and written communication skills.</li><li>
Previous front office supervisory/team leader experience preferred, in a luxury hospitality company.</li><li>
Experience working with Opera is required.</li><li>
Ability to work a flexible schedule.</li><li>
German/Russian/Chinese language will be ideal.</li></ul></div></div></div>

ASSISTANT MANAGER - FRONT OFFICE (PREFERABLY RUSSIAN/GERMAN/CHINESE SPEAKER)

Chinese Palace Restaurant Group

<p><b>Job description </b></p><p>Summer Palace by Le Palais is the fine-dining Chinese restaurant of <b>Chinese Palace Group. </b>The restaurant delivers an exceptional culinary and cultural journey, combining world-class traditional Chinese cuisine with the richness of Chinese art, history, design, and craftsmanship.</p><p><b>Key Responsibilities</b></p><ul><li>Lead and manage daily restaurant operations to ensure seamless fine-dining service</li><li>Uphold the highest standards of hospitality, guest experience, and service etiquette</li><li>Train, mentor, and inspire the service team to deliver consistent excellence</li><li>Work closely with the culinary team to ensure flawless coordination between kitchen and service</li><li>Oversee reservations, guest relations, VIP handling, and complaint resolution</li><li>Maintain brand standards, SOPs, and fine-dining service protocols</li><li>Monitor budgets, costs, manpower, and operational efficiency</li><li>Ensure compliance with hygiene, safety, and company policies</li></ul><p><b>Requirements</b></p><ul><li>Minimum <b>5&ndash;7 years of experience</b> as a Restaurant Manager or Assistant Restaurant Manager in <b>fine-dining or luxury hospitality</b></li><li>Strong background in <b>fine-dining service standards</b></li><li>Experience in <b>Chinese cuisine or luxury Asian dining</b> is highly preferred</li><li>Excellent leadership, communication, and guest-handling skills</li><li>Strong eye for detail and passion for perfection</li><li>Ability to perform under pressure in a high-end environment</li><li>Fluent in English (Mandarin or other languages is an advantage)</li><li>UAE experience preferred</li></ul><p>Job Type: Full-time</p>

Restaurant Manager – Fine Dining

Hilton

<div><p>Cluster Reservations Agent</p><p>
A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><p><b>
What are we looking for?</b><br>
</p><p>A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Cluster Reservations Agent

Dusit Thani Mactan Cebu

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Sale Role:
 <br/>
 <br/>
 <ul>
  <li>
   Be knowledgeable of;
  </li>
  <li>
   All hotel facilities/services, hours of operation.
  </li>
  <li>
   All guest room layouts, bed types, d&eacute;cor, appointments, and locations.
  </li>
  <li>
   Room availability for any given day.
  </li>
  <li>
   Restricted dates, rates and room types.
  </li>
  <li>
   All room rates, packages and promotions.
  </li>
  <li>
   Specific arrangements between hotel and travel agencies, corporate reservations center.
  </li>
  <li>
   Entertainment/special events scheduled in the hotel.
  </li>
  <li>
   Take personal responsibility for driving up selling, achieving set revenue targets by months.
  </li>
  <li>
   Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Service Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide customer services to local tour operators and travel agencies in a friendly and expedient manner.
  </li>
  <li>
   Communicates effectively with all guests and colleagues.
  </li>
  <li>
   Ensure all issues relating to guest satisfaction that have been raised to the reservations team are reported monitored, and followed up on a timely basis.
  </li>
  <li>
   Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.
  </li>
  <li>
   Provide additional guest service such as: transportation, visa requests, restaurant reservations and tours.
  </li>
  <li>
   Offer the alternative dates, waitlists or sister hotels to guests on overbooked situations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Adhere to all Dusit International Standard Operating Procedures.
  </li>
  <li>
   Maintaining high standards of data quality through regular data cleansing activities.
  </li>
  <li>
   Manage all reservation requests, changes, and cancellations in compliance with the hotel&rsquo;s business strategy.
  </li>
  <li>
   Reply to all guest requests within 24 hours of receipt.
  </li>
  <li>
   Ensure effective office administrative procedures that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies, as well as guest data privacy and security.
  </li>
  <li>
   Able and understand hotel policies for no-shows, cancellations, credit and pre-payment policies.
  </li>
  <li>
   Handle daily trace/follow up reports according to the requirements.
   <br/>
   <br/>
  </li>
 </ul>
 RELATIONSHIP
 <br/>
 <br/>
 <ul>
  <li>
   Reservation leaders, to assist reservation leaders to effectively manage and operate the reservations department in order to meet the business goals of the hotel and maximize guest satisfaction.
  </li>
  <li>
   Maintain clear and complete booking correspondences in order to properly communicate with the Front Office team to achieve guest satisfaction.
  </li>
  <li>
   Interact with all customers (internal and external) in a friendly, helpful and expedient manner.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations
  </li>
  <li>
   Liaise with IT in report and faults on telephone lines or computer network.
  </li>
  <li>
   Proactively promote other sister properties of the Dusit Hotels and Resorts.
  </li>
  <li>
   Maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of technical and managerial applications of the following systems and their utilization;
  </li>
  <li>
   Opera Property Management System (OPMS)
  </li>
  <li>
   Sabre SynXis CRS
  </li>
  <li>
   Serenata NetHotel Profile Management
  </li>
  <li>
   GDS Interface (GDS)
  </li>
  <li>
   Oasis Hospitality Software (PMS for China Properties)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Commercial Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintains high level of effective communications with guests and colleagues.
  </li>
  <li>
   Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
  </li>
 </ul>
</div>


Reservations Agent

Capital Motion

<p>Job posted on 15/09/2025</p><p>Location: Functional - Front of House</p><p>Department: FRONT OF HOUSE</p><p>Designation: GUEST EXPERIENCE LEAD</p><p>Entity: Number of Position(s) 1</p><p>Openings Valid Till: 31/10/2025</p> Company Description <p>Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management.</p> <p>All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary.</p> Job Description <p>The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales.</p> Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
</div><div>The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel&rsquo;s restaurants, bars, and special F&amp;B events.
</div><div>This role requires exceptional customer service skills, attention to detail, and a thorough understanding of the hotel&rsquo;s food and beverage offerings.
</div><div>The specialist will ensure that all guest inquiries are handled promptly and accurately while providing a personalized service to enhance the overall guest experience.<br>
</div><div></div><br>
<div>RESPONSIBILITIES:
</div><div>Reservation:
</div><ul><li>Handle incoming reservation requests via phone, email, or online platforms.
</li><li>Provide detailed information about dining options, menus, special events, and promotions.
</li><li>Accurately input reservation details into the restaurant management system. (7 rooms)
</li><li>Confirm reservations with guests via email or phone, providing all necessary details including date, time, location, and any specific requests.
</li><li>Work closely in contact with F&amp;B Operations to communicate special events, offers and pop ups to the clientele
</li><li>Work closely with Marketing to share with our guests the latest marketing material
</li><li>Support Sales and Events with F&amp;B reservation and organization.
</li><li>Collaborate with other departments when required.
</li><li>Ensure you comply to any service task in accordance with Brand and LQA standard.
</li><li>Complete any additional project and administrative task assigned by line manager and management
</li></ul><div>Guest Assistance:
</div><ul><li>Assist guests with inquiries regarding menu items, dietary restrictions, and special requests.
</li><li>Make recommendations based on guest preferences to enhance their dining experience.
</li><li>Manage modifications or cancellations of existing reservations efficiently.
</li><li>Ensure F&amp;B systems are updated to reflect guest preferences and key information.
</li><li>Highlight and assist with any special occasion booking (preference enquiries, upselling opportunities etc.)
</li><li>Follow up with guests&rsquo; post-visit to gather feedback on their dining experience.
</li><li>Follow up on any F&amp;B negative review, connect with guests and connect for guest recovery experience.
</li><li>Identify repeating guests, developed and maintained relationships and untapped networking opportunities.
</li><li>Successfully track, monitor and report on key information
</li></ul><div>Upselling and Promotion:
</div><ul><li>Promote special dining packages, wine pairings, or exclusive events during the reservation process.
</li><li>Identify opportunities for upselling additional services such as private dining or events bookings.
</li><li>Confirmation and Follow-up:
</li></ul><div>Reporting and Record Keeping:
</div><ul><li>Maintain accurate records of reservation activities including guest profiles, booking statistics and all related databases such as guest consumption, preferences number of visits,
</li><li>Generate reports as needed for management analysis regarding restaurants occupancy rates and revenue generation from food and beverage services.<br>
</li></ul><div></div><br>
<div>QUALIFICATIONS:
</div><ul><li>Experience: Minimum of 1-2 years in a similar role within a luxury hotel or fine dining establishment, preferably for a luxury or ultra-luxury hotel.
</li><li>Education: A degree in Hospitality Management or a related field is preferred.
</li></ul><div>GENERAL SKILLS. .
</div><ul><li>Strong organizational skills with attention to detail.
</li><li>Proficient in using reservation management software systems.
</li><li>Microsoft office literate
</li><li>Knows all payment methods including Casha, CC, Link payments (Canary), Gift cards, voucher. Language:
</li><li>Required to speak, read, and write English, with fluency in other languages preferred.<br>
</li></ul></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Food and Beverage Reservation specialist

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