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assistant reservations manager

Crowne Plaza Hotel

<div>The Assistant Reservations Manager is responsible for supporting the Reservations Manager in overseeing the daily operations of the reservations department, ensuring accuracy, efficiency, and revenue optimization. The role requires strong leadership, attention to detail, and the ability to deliver exceptional guest service while maximizing room revenue and occupancy.

YOUR DAY-TO-DAY:
<ul>
<li>Assist in managing daily reservations operations, ensuring all bookings are processed accurately and efficiently.</li>
<li>Support in implementing revenue management strategies to maximize occupancy and room revenue.</li>
<li>Monitor room availability, rates, and inventory control to avoid overbooking and optimize yield.</li>
<li>Review and verify group reservations, corporate bookings, and special requests.</li>
<li>Coordinate with the Sales, Front Office, and Revenue teams to ensure smooth handling of reservations.</li>
<li>Respond promptly and professionally to guest inquiries, booking requests, and complaints via phone, email, or online platforms.</li>
<li>Ensure guest preferences, special requests, and VIP bookings are communicated and handled effectively.</li>
<li>Maintain a high standard of service and hospitality, ensuring guest satisfaction before arrival.</li>
<li>Supervise and guide reservations agents to ensure adherence to hotel policies and procedures.</li>
<li>Assist in scheduling, training, and motivating the reservations team to achieve performance targets.</li>
<li>Support performance evaluations and provide coaching to improve team productivity and service quality.</li>
<li>Ensure effective use of the Property Management System (PMS) and reservation platforms.</li>
<li>Monitor and maintain accurate data entry of reservations, guest profiles, and reporting.</li>
<li>Generate daily, weekly, and monthly reports on occupancy, revenue, and forecasting.</li>
<li>Assist in managing billing, deposits, and payment policies for reservations.</li>
<li>Ensure compliance with hotel standards, brand requirements, and reservation procedures.</li>
<li>Maintain confidentiality of guest and business information at all times.</li>
</ul>
WHAT WE NEED FROM YOU:
<ul>
<li>Bachelor&rsquo;s degree in Hospitality Management or related field preferred.</li>
<li>Minimum 2&ndash;3 years of experience in hotel reservations, front office, or revenue management.</li>
<li>Prior supervisory or assistant managerial experience is an advantage.</li>
<li>Strong knowledge of PMS/CRS systems (Opera, Fidelio, or similar).</li>
<li>Excellent communication, negotiation, and organizational skills.</li>
<li>Analytical mindset with attention to detail and accuracy.</li>
<li>Ability to lead, motivate, and develop a team.</li>
<li>Strong customer service orientation with problem-solving abilities.</li>
<li>Flexibility to work shifts, weekends, and holidays as required.</li>
</ul>
WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you&rsquo;ll become part of our ever-growing global family.
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 
<div></div> 
<div>Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Assistant Reservations Manager

Mandarin Oriental

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Supervisor - Omani National

IHG Hotels & Resorts

<div>About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

We&rsquo;re looking for a results-driven Reservation Manager to lead our reservations team. As part of the IHG family, you&rsquo;ll manage all aspects of the reservation process, ensuring maximum occupancy and revenue while delivering exceptional guest service. You&rsquo;ll oversee booking strategies, coordinate with sales and front office teams, and ensure smooth, efficient operations aligned with IHG brand standards.

A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly do:
<ul>
<li>Manage the reservations team, providing leadership, coaching, and performance feedback.</li>
<li>Record special billing arrangements for groups and conventions</li>
<li>Oversee daily reservation operations, ensuring accuracy and efficiency.</li>
<li>Develop and implement strategies to maximize room occupancy and revenue.</li>
<li>Monitor booking trends, analyse data, and adjust strategies accordingly.</li>
<li>Ensure all guest inquiries and booking requests are handled promptly and professionally.</li>
<li>Collaborate closely with Sales, Revenue Management, and Front Office departments.</li>
<li>Maintain up-to-date knowledge of distribution channels, online travel agencies (OTAs), and reservation systems.</li>
<li>Prepare regular reports on reservations performance and forecast future demand.</li>
<li>Ensure compliance with IHG brand standards, policies, and procedures.</li>
<li>Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval</li>
<li>Implementation of IHG Way of Sales</li>
<li>Maintain knowledge of special rates/ offers/ promotions</li>
<li>Monitor reservation levels and inform Managers of current and future occupancy rates</li>
<li>Prepare reports as requested (eg. to travel agents, business houses etc)</li>
<li>Prepare reservation sales report.</li>
</ul>
What We Need From You
<ul>
<li>Proven experience in hotel reservations management or related roles.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and customer service abilities.</li>
<li>Analytical mindset with proficiency in reservation systems and revenue management tools.</li>
<li>Ability to work under pressure and meet targets.</li>
<li>Knowledge of distribution channels and online booking platforms.</li>
<li>Flexibility to work varied shifts, including weekends and holidays.</li>
</ul>
What We Offer

We&rsquo;ll reward all your hard work with competitive salary and benefits.

Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Manager

Hilton

<div>
 An Assistant Purchasing Manager will ensure the accuracy of stocks, accounts payable, prepayments, and creditor/accruals accounting records and provide periodic reports to the Finance department.
 
 
 
 What will I be doing?
 
 
 
 As Assistant Purchasing Manager, you will ensure the accuracy of stocks, accounts payable, prepayments, and creditor/accruals accounting records and provide periodic reports to the Finance department. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Purchasing Manager with the purchasing of all goods and equipment required by the hotel
 </li>
 <li>
 Purchase the correct goods and materials at a competitive price and proper quantities/volumes
 </li>
 <li>
 Assist the Purchasing Manager with regular reports on goods purchased and inventory levels so to allow for more effective future purchasing
 </li>
 <li>
 Report all monthly savings to the hotel Team
 </li>
 <li>
 Work with hotel management to improve the purchasing process as a way to reduce waste and improve profitability
 </li>
 <li>
 Maintain good communication and working relationships with all hotel areas
 </li>
 <li>
 Attend finance meetings, as required
 </li>
 <li>
 Act in accordance with fire, health and safety regulations and follow the correct procedures when required
 </li>
 <li>
 Serve your role and Team in an environmentally-conscience manner
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Assistant Purchasing Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a high volume Accounts function
 </li>
 <li>
 Computer literate, with good MS Excel skills
 </li>
 <li>
 Good time management and organisation skills
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience with the Birchstreet and the PeopleSoft system
 </li>
 <li>
 Relevant degree, in Finance/Accounting or related business discipline, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Salalah
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Supply Management, Procurement, Purchasing, and Receiving
</div>

Assistant Purchasing Manager

The Secure Inn Hotel

Revenue Executive is responsible for both strategic and tactical initiatives related to revenue maximization. As a member of the Revenue Management Department, you will have the opportunity to set strategic direction, determine pricing, create promotions, and explore new distribution opportunities.You will own the implementation of a business plan and product strategy. You will have exposure to senior management and work closely with Sales, Marketing, Trade Support and Services and Reservations.DUTIES AND OTHER RESPONSIBILITIES:&middot; Manage and maintain group and transient inventory controls&middot; Develop, monitor, and adjust sales and pricing strategies&middot; Provide critical analysis of strategies, room's statistics and demand factors&middot; Conduct competitive and demand analysis&middot; Maintain distribution channel data integrity.&middot; Excellent interpersonal and communication skills and the ability to work well with co-workers and the public.&middot; Attention to detail and organizational skills are a must.&middot; Strong time management skills and ability to prioritize work.&middot; Strong Microsoft Office skills, specifically Excel.&middot; Independently implements appropriate hotel inventory distribution strategy; maintains accurate rates and inventory allotments in the IDS and property PMS in a timely manner to promote rate parity throughout all booking channels.&middot; Develops near and long term top-line rooms revenue hotel forecasts upon request from the Regional Director of Revenue Management.&middot; Loads all preferred, consortia and promotional rates in IDS and PMS&middot; Spearheads troubleshooting and resolution of any IDS rate loading issues as they occur.&middot; Analyzes independently and determines whether hotel is effectively marketing itself across electronic distribution channels.&middot; Participate and prepare rolling forecast and annual budget for the property.&middot; Ensure that all rooms statistics reports, including the Financial statement, and any other related reports are accurate and consistent&middot; Ensure that all revenue management related systems are maintained including IDS/ Electronic channels etc.&middot; Support the NSA at the property level to complete the monthly audit in making sure that the IDS system is being utilized effectively.&middot; Attend Weekly Sales Meeting to maintain communication of strategies and need periods.&middot; In general, perform any other duties might requested by Front Office Manager or Room Division Manager.&middot; Perform revenue management service &amp; maximize the revenue for the property.&middot; Manage all aspects of rate &amp; inventory management as outlined in the services contract.&middot; Lead a team of Revenue assistants, providing direction on revenue management best practices, PMS/CRS/External Yield systems best practices, third party channel best practices.&middot; Creates and manages the training program of new hires to the revenue management team.&middot; Prepare training materials, training schedules, and systems training for the team members.Job Type: Full-timePay: RO300.000 - RO350.000 per month

Revenue Executive

Alila Jabal Akhdar

<div><div>Summary<div>
Alila means &ldquo;Surprise&rdquo; in Sanskrit, which suitably describes the refreshing character of our properties and the reaction of our guests when they stay with us. 
OUR PURPOSE We care for people so they can be their best 
Care comes from a place of empathy and authentic human connection. We do this by truly seeing people and getting to know them as unique individuals, so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment &mdash; engaged, fulfilled, and ready to take on the world. 
BRAND TARGET Well-traveled guests seeking reflection and impactful connections 
BRAND PROMISE To craft rare and intimate experiences 
BRAND PRINCIPLES Contemporary expression of centuries-old traditions
 Authentic experiences on the road less traveled
 Sustainable, community-enriching mindset
 World-class service from local experts 
GUESTS NEED To relax, recharge, and re-energize 
PROPERTY TIER Luxury 
PORTFOLIO Boundless 
FINANCIAL ACCOUNTABILITY<ul><li>
Can operate the cashier system as per the company standards;</li><li>
Operate the POS system as per the company policy (no access to Void and Manager Reports).</li></ul> 
CONDITIONS OF WORK<ul><li>
Work in a variety of Food &amp; Beverage environments including indoor and outdoor conditions, as well as exposure to smoky environments and harsh variations in weather conditions;</li><li>
Some heavy lifting may be required while on duty.</li></ul> 
ROLE OVERVIEW<ul><li>
Makes sure that the guests feel always at ease and find everything to their taste;</li><li>
Provides guests with a friendly, competent and top quality service ensuring maximum guest satisfaction in a manner consistent with house standards;</li><li>
To be honest and reliable;</li><li>
Co-operates with the rest of the team for a smooth operation;</li><li>
Has a good knowledge of the food and beverages served in the restaurant / bar;</li><li>
Serves food and beverages to guests according to the sequence of service learnt during training;</li><li>
Performs various incidental duties to increase guest&rsquo;s enjoyment and facilitate a smooth overall operation of the dining room;</li><li>
Greets the guest with a warm smile and by name if possible;</li><li>
Maintains an efficient workflow by adhering to the Sequence of Service and all time frames and standards detailed in relevant SOPs in the F&amp;B standards manual;</li><li>
Should be flexible and ready to work any shift given as per the requirement of the Outlet and Business Needs.</li></ul> 
MAIN DUTIES<ul><li>
To understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety;</li><li>
To report for duty punctually, wearing the correct uniform and name tag at all times;</li><li>
To attend and contribute to all staff meetings, Departmental and Hotel trainings scheduled and other related activities;</li><li>
To respond to any changes in the restaurant function as instructed by the hotel;</li><li>
To project at all times a positive and motivated attitude and exercise self-control;</li><li>
To work split shifts as and when required;</li><li>
To be available to be cross trained in any other department of the hotel;</li><li>
Identify and anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information;</li><li>
Meet all needs and requests of guests within acceptable enterprise timeframes;</li><li>
Identify and take all opportunities to enhance the quality of service;</li><li>
Recognize guests dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and Alila Jabal Akhdar guest feedback / complaint procedures SOP;</li><li>
Offer assistance to colleagues when required, to ensure designated work goals are met;</li><li>
Demonstrate trust, support and respect towards team members in day-to-day work activities;</li><li>
Conduct communication with guests and colleagues in a polite, professional and friendly manner;</li><li>
Practice high standards of personal presentation in accordance with Alila Jabal Akhdar grooming &amp; presentation standards;</li><li>
Seek assistance from other team members, supervisors and managers when required;</li><li>
Provide the perfect service experience for every guest. Ensure that Guest feels important and welcome in the restaurant;</li><li>
Always follow the hygiene standard, anti COVID-19 measures and policies;</li><li>
All team members (male/female) must be able to carry tray for food and beverage, including clearance.</li></ul> 
OPERATIONAL DUTIES<ul><li>
Awareness and sensitivity to the concept of luxury and quality.</li><li>
Address special guest preferences recorded in guest history profiles.</li><li>
Ensure Hostess Team provide quality service to the guests by responding to requests promptly, efficiently and courteously during and throughout the guest&rsquo;s experience.</li><li>
Identify and anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.</li><li>
Identify and take all opportunities to enhance the quality of service.</li><li>
Ensures hostess desk/door is manned at all times so that all customers receive a friendly &amp; prompt welcome.</li><li>
Schedule dining reservations and arranges parties or special services for customers according to the restaurant reservations SOP.</li><li>
Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.</li><li>
Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.</li><li>
Thorough knowledge of the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.</li><li>
Immediately shares guest name to relevant service staff directly after seating.</li><li>
Responsible for the collection and input of any relevant guest history in profile.</li><li>
To be entirely flexible and adapt to rotate within the different sub departments of the Food &amp; Beverage Division or any other Department of the hotel as assigned;</li><li>
To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department;</li><li>
To ensure that the Place of Work and surrounding area is kept clean, disinfected and organized at all times;</li><li>
To monitor operating supplies and reduce spoilage and wastage;</li><li>
Answers telephone within 3 rings using the Alila Jabal Akhdar standard script;</li><li>
Review the notice board and outlet briefing sheets on a daily basis to be well informed of Alila Jabal Akhdar events, arrivals, information, sold-out items, daily specials and any other information that may be relevant to the job;</li><li>
Ensures that all menus, beverage lists and dock presenters are clean and in top condition in the restaurant area;</li><li>
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests;</li><li>
Suggest to manager or supervisor any training needed to enhance performance;</li><li>
Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required;</li><li>
Report any possible theft or misuse of the property immediately to a member of management;</li><li>
Carry out any other reasonable duties as assigned by the Outlet Supervisor, Outlet Manager, F&amp;B Manager, Chef de Cuisine or Senior Management;</li><li>
Actively collecting and sharing any guests preferences regarding their stay and their dining experiences;</li><li>
To handle guest allergies in professional and courteous manner with immediate reporting to F&amp;B Manager, Chef De Cuisine and Chef and Beverage Director</li></ul></div></div><div>
Qualifications<div>
At least 2 Years Minimum experience in F&amp;B</div></div></div>

FOOD & BEVERAGES HOSTESS

<div>
 
 Mandarin Oriental Muscat
 
 is looking for a
 
 Bar Supervisor
 
 to join our
 
 Food and Beverage
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 The Bar Supervisor is responsible for, but not limited to, supervising the service in the bar venue. To provide back up for the Assistant Restaurant Manager, take responsibility for supervising and coordinating the daily bar activities and maintaining the highest standard of service established by the hotel.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Display full knowledge of food and beverage and dining venue offering.
 </li>
 <li>
 Ensure colleagues start and finish shifts at the correct time.
 </li>
 <li>
 Assist in setting up bar for all meal periods.
 </li>
 <li>
 Assist colleagues in setting up bar service stations according to MEP standards.
 </li>
 <li>
 Be familiar with all billing procedures.
 </li>
 <li>
 To handle all banqueting area relevant equipment.
 </li>
 <li>
 Attend daily meetings.
 </li>
 <li>
 Attend all mandatory training sessions arranged by MO.
 </li>
 <li>
 Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 Act as a hotel ambassador always.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities
 </li>
 <li>
 Follow the principle of the 5Ps &lsquo;Proper Planning Prevents Poor Performance&rsquo; at all times.
 </li>
 <li>
 Ensure correct quality, presentation and delivery of all drinks.
 </li>
 <li>
 Perform all administrative tasks designated to him/her by management.
 </li>
 <li>
 Supervise F&amp;B service by directing and supporting his/her subordinates.
 </li>
 <li>
 Ensure that the bar area is adequately staffed during his/her shift and to notify his/her superior of any shortages.
 </li>
 <li>
 Identify and carry out any specific training and development needs among the team.
 </li>
 <li>
 Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
 </li>
 <li>
 Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
 </li>
 <li>
 Taking reservations accurately where necessary while keeping track of guest&rsquo;s preferences.
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 Greeting and seating guests according to MO standards.
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 Presenting the menu correctly to each guest.
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 Offering suggested up-selling based on outlet policy.
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 Serving beverages according to MO standards.
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 Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.
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 Presenting the bill and handle payment procedures.
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 Ensure guest satisfaction at all times and proactively seek feedback.
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 Handling special requests from guests and VIPs.
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 Implement service recovery actions and follow up.
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 Bidding guests farewell when leaving the venue.
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 Anticipating the guests&rsquo; needs by keeping control of service flow and identify potential bottle necks.
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 Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image.
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 Ensure that the environment of the outlet is being maintained to MO standards.
 </li>
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 Be aware of, and comply with, safe working practices as laid down under FLHSS. This will include your awareness of any specific hazards at your workplace.
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 Be aware of and comply with local and relevant Food Hygiene Standards.
 </li>
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 Wear any appropriate protective clothing provided by or recommended by the Hotel.
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 Report any defects in the building, plant or equipment according to the Hotel procedures.
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 Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
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 <li>
 Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health &amp; safety.
 </li>
 <li>
 Be aware of Fire safety plans.
 </li>
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 Adhere to Safe &amp; Sound procedures regarding Health &amp; safety.
 </li>
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 Adhere to Safe &amp; Sound procedures regarding HACCP standards.
 </li>
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 Attend any training deemed appropriate by your Head of Department.
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 To be responsible for the Safe &amp;Sound procedures followed by your peers.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Bar Supervisor

Explore 189+ Assistant reservations manager in Oman this October. Find roles across top companies and apply now to boost your career.