sales manager

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assistant human resources manager Jobs in Ksa

assistant human resources manager

assistant spa manager

Mandarin Oriental

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 General:
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 It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
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 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
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 It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Riyadh Human Resources Strategic Policy.
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 It is part of your role and your responsibility to fully support all learning and development activities.
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 Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
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 You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
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 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
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 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
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 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
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 Mandarin Oriental, Riyadh has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
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 Act as a hotel ambassador at all times.
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 To carry out any additional duties requested by management, related to hotel operational activities.
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 Departmental:
 
 
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 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Responsible for the daily operations of the Spa &amp; Wellness including guest and colleagues&rsquo; interactions.
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 <li>
 Plan the rosters of Spa Concierge and attendants strategically based on operation needs.
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 Taking Spa reservations and attending to guest enquiries when necessary.
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 To ensure operational flow, discuss any issues.
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 Dealing with dissatisfied or disgruntled guests
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 Assist in ensuring that mistakes mentioned are corrected and discuss procedures that were performed correctly
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 Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability
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 <li>
 Special guests, group bookings and VIP&rsquo;s
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 <li>
 Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa &amp; Wellness.Departmental Meetings
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 Daily briefings with concierge and attendant team
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 Weekly meetings with the Spa Operations Manager
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 Weekly meetings MOD meetings with Spa Director, Spa Operations Manager and Spa Treatment Manager
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 <li>
 Monthly Concierge and Attendant meetings. This meeting will address policies, procedures, scheduling and any concerns the team members have in regards to the Spa Operation. A written agenda must be prepared and treatment manager will ensure written minutes are distributed to all spa staff and Human Resources following the meeting.
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 Monthly all colleague meeting and during this time it will be necessary to prepare a presentation for the monthly meeting for all spa colleagues
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 Spa closure preparation, including email informing the Hotel, guest room letters and signage
 
 
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 </ul>
 
 Training
 
 
 
 <ul>
 <li>
 Organize Spa Concierge and Spa Attendant training
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 Assist Concierge &amp; therapists with Spa Soft questions and obstacles
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 Organize Spa Concierge and Spa Attendant Training, including Spasoft, shadow shifts, product &amp; treatment knowledge liaising with Aromatherapy Associates and Hotel Human Resources
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 Update Training attendance report and yearly planner on a monthly basis and send to Human Resources
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 Review SOP&rsquo;s have been taught and continue to ensure that standards are being met
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 Training of spa concierge and spa attendants on how to handle difficult situations and challenging guests
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 MOSST Ambassador &ndash; To complete training and refresher training for Spa Concierge on our Signature treatment and products.
 
 
 </li>
 </ul>
 
 Finance
 
 
 
 <ul>
 <li>
 Ensuring that all spa charging procedures are followed. Initiating accounting procedures. Monitor guest charges and reconciliation
 </li>
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 Ensure that all discounted marketing charges for treatments and products and e-mails are handled efficiently
 </li>
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 Reviewing the visual book for the day and the following day to ensure that everything is booked correctly and efficiently for revenue maximization
 </li>
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 Verify individual concierge have complete and accurate financial report at the end of shift
 </li>
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 Complete Agency totals every Monday for accounts
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 Send Agency invoices off to Calibre every Monday, informing them of the correct hours and hourly rate
 </li>
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 Email the Spa&rsquo;s waiting list to the Hotel&rsquo;s General Manager every Monday, informing them of Spa turn away logged for the previous week
 </li>
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 Track Spa turn away business
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 Redeem expired Gift Certificates on the last day of the month
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 Collate reports for the input of the Spa KPI&rsquo;s including Spa Concierge for treatment and retail revenue
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 Organise treatment and product incentives for Spa Concierge and Attendant team boosting our Signature treatments and retail within the Spa
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 Tracking colleague treatment experiences
 </li>
 <li>
 Customer Focus:
 
 
 </li>
 </ul>
 Dealing with guest enquiries via phone, email and face to face.
 
 
 Ensure that all guest enquiries are taken care of within 12 hours.
 
 
 Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability.
 
 
 In the absence of Director of Spa &amp; Wellness, meet up with VIPs, journalists and invited guests.
 
 
 Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.
 
 
 <ul>
 <li>
 Colleague Relations:
 
 
 </li>
 </ul>
 Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs).
 
 
 Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly.
 
 
 Monthly training plans to be sent to Learning &amp; Development Manager.
 
 
 <ul>
 <li>
 Administrative Duties:
 
 
 </li>
 </ul>
 Responsible for end of month spa retail inventory and submit to Director of Spa &amp; Wellness.
 
 
 Assist with Month End Closing reports in the absence of Director of Spa &amp; Wellness.
 
 
 Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times.
 
 
 Raise the necessary Purchase Requests for all retail and professional products.
 
 
 To upkeep the Guest Database in SpaSoft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.
 
 
 <ul>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 Engineering
 
 
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound &amp; Sustainable guidelines.
 
 
 Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.
 
 
 <ul>
 <li>
 Health and Safety:
 
 
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 </ul>
 Maintain all spa to the Health and Safety Standards.
 
 
 
 SPA
 
 
 
 <ul>
 <li>
 To be fully part of the Spa team
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 To be familiar with all spa treatments/operations of spa for promotion to guests
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 To understand and be able to verbalize the vision of the spa
 
 
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 </ul>
 
 Sustainable Responsibilities
 
 
 
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 This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.
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 Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.
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 Supporting sustainability initiative.
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 </ul>
</div>

Assistant Spa Manager

<div>Company Description 
Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.
Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food &amp; Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.
This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you. 
Job Description 
The Role 
As Spa Supervisor, you will be at the heart of our wellness journey, supporting the Spa Manager in leading daily operations while being on the floor to guide, coach, and inspire the team. You will ensure treatments and services are delivered flawlessly, guests feel pampered from start to finish, and every detail reflects the SLS luxury-lifestyle spirit.
Key Responsibilities<ul><li>
Support the Spa Manager in supervising daily spa operations, ensuring smooth and efficient service flow.</li><li>
Lead by example on the floor, providing hands-on support and coaching to therapists and attendants.</li><li>
Deliver warm, professional, and personalized guest service, ensuring every guest leaves rejuvenated and inspired.</li><li>
Monitor treatment quality, service standards, and guest feedback to uphold excellence.</li><li>
Assist with scheduling, team rostering, and time management to balance operational needs and guest demand.</li><li>
Oversee cleanliness, hygiene, and safety standards throughout the spa facilities.</li><li>
Support retail sales, promotions, and wellness initiatives to drive revenue.</li><li>
Assist with onboarding and training new team members, embedding SLS service standards into daily practice.</li><li>
Handle guest concerns or service recovery with professionalism and creativity.</li><li>
Act as an ambassador of wellness across the property, reflecting the SLS ethos of style, luxury, and service.</li></ul> 

Qualifications 
<ul><li>
2&ndash;3 years&rsquo; experience in spa or wellness operations, ideally in a supervisory role within luxury hotels or resorts.</li><li>
Strong knowledge of spa treatments, products, and wellness standards.</li><li>
Excellent communication, leadership, and guest service skills.</li><li>
Organized, proactive, and attentive to detail.</li><li>
Fluent in English; Arabic is an advantage.</li><li>
Passion for wellness, beauty, and delivering exceptional guest experiences.</li></ul> 

Additional Information 
.</div>

Spa Supervisor

six senses

<div>As SPA &amp; Wellness Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.
Duties and Responsibilities
 
As SPA &amp; Wellness Manager, I will assume full responsibility for the efficient and effective implementation of Wellness throughout the resort, working side by side with HOD&rsquo;s, especially on the offerings in the Spa and Fitness facilities to provide exceptional product and service within brand operating standards. 
The duties and responsibilities will include:<ul><li>
Keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering.</li><li>
Continually focus on the rejuvenation of the health and wellness experience.
</li><li>Wellness offerings, Spa treatments, exercise classes and fitness facilities and equipment will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.</li><li>
Arrange and conduct workshops and lectures for both hosts and guests on relevant health and wellness topics.
</li><li>Constant interaction with and provision of support to and communication with other departments is intrinsic to the smooth functioning of the operation.</li></ul>
Qualifications 
To execute the position of SPA &amp; Wellness Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:<ul><li>
Possess a minimum of a bachelor&rsquo;s degree in Wellness or Hotel Management, or closely related field. I also have the technical skills and at least five years&rsquo; experience in a luxury spas and wellness role within hospitality with proven results.</li><li>
Fluent in English.</li></ul>
The above is intended to provide an overview of the role and responsibilities for a Manager of Spa &amp; Wellness at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment. 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

SPA & Wellness Manager - Six Senses Amaala

Qiddiya Investment Company

<div>Qiddiya Investment Company is at the forefront of transforming the entertainment landscape in Saudi Arabia, and we are seeking an Assistant Manager - Operations Coordinator for our Film Studio division. In this pivotal role, you will play a key part in the management and coordination of operations within our state-of-the-art film studio, supporting various film projects and initiatives.
Your focus will be on ensuring efficient workflow and collaboration across departments, while managing schedules, resources, and logistics to ensure smooth production processes. This position offers the opportunity to work within a creative and dynamic team, contributing to the emergence of Qiddiya as a leading destination for film production in the region.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Oversee the daily operations of the Film Studio, ensuring effective coordination between different departments involved in film production.</li>
<li>Assist in the planning and scheduling of studio resources, equipment, and personnel for various film projects.</li>
<li>Manage communication between production teams, directors, and external vendors to facilitate seamless operations.</li>
<li>Support the development and implementation of operational procedures and best practices within the studio environment.</li>
<li>Monitor studio activities and provide ongoing reports and insights on performance, resource utilization, and project progress.</li>
<li>Assist in budgeting and expense tracking for film projects, ensuring financial accountability and adherence to project budgets.</li>
<li>Stay updated on industry trends and emerging technologies that could enhance studio operations.</li>
<li>Act as a liaison between the studio team and senior management, providing updates and addressing any operational challenges.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Film Production, Media Studies, Business Administration, or a related field.</li>
<li>3-5 years of experience in operations coordination or project management, preferably within the film or entertainment industry.</li>
<li>Strong organizational skills with the ability to manage multiple projects and deadlines effectively.</li>
<li>Excellent communication and interpersonal skills, with a focus on collaboration and relationship building.</li>
<li>Proficiency in project management software and tools, as well as Microsoft Office Suite.</li>
<li>Understanding of film production processes and workflows is highly desirable.</li>
<li>Ability to adapt in a fast-paced and dynamic environment, with a proactive problem-solving mindset.</li>
</ul>Benefits<ul><li><ul>
<li>Education: A Bachelor&rsquo;s degree in Business Administration, Project Management, Information Technology, or a relevant discipline.</li>
<li>Experience: At least 4 years of relevant experience as a Business Analyst involved in PMIS implementations or related projects.</li></ul></li></ul></div>

Assistant Manager - Operations Coordinator - Film Studio - Culture SPA 240

Raffles

<div>Company Description 
Raffles &amp; Fairmont The Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
The Spa &amp; Wellness Manager is responsible for curating and delivering an exceptional wellness journey at Raffles&amp; Fairmont, seamlessly integrating the spa, fitness, and overall well-being offerings for guests and colleagues. This leadership role ensures the highest standards of personalized service, brand alignment, financial performance, and team development. As a Raffles &amp; Fairmont brand ambassador, the Spa &amp; Wellness Manager brings emotional luxury to life through thoughtful rituals, holistic programs, and unforgettable moments of care. 
Qualifications 
1. Strategic Leadership<ul><li>
Develop and implement a holistic wellness strategy that aligns with Raffles &amp; Fairmont ultra-luxury positioning and wellness philosophy.</li><li>
Lead business planning, annual budgeting, and capex development for the Spa &amp; Wellness division.</li><li>
Create long-term vision for spa and wellness innovation, including new treatments, retail concepts, and lifestyle experiences.</li><li>
Actively participate in hotel executive and wellness cluster meetings.</li></ul>
2. Operational Excellence<ul><li>
Oversee all areas of spa operations: treatments, wellness therapies, fitness, relaxation areas, guest journey, and retail.</li><li>
Ensure daily operational excellence through regular walkthroughs, LQA audits, ALLSafe protocols, and preventive maintenance coordination.</li><li>
Develop and implement SOPs to ensure consistency, safety, hygiene, and service quality.</li></ul>
3. Guest Experience &amp; Personalization<ul><li>
Design and implement unique wellness experiences that reflect the local culture and the Raffles &amp; Fairmont Emotional Wellbeing pillars.</li><li>
Personalize guest journeys through pre-arrival profiling, in-treatment customization, and post-stay recommendations.</li><li>
Lead VIP coordination, guest recovery, and guest preference mapping.</li></ul>
4. Team Leadership &amp; Culture<ul><li>
Recruit, train, and mentor a passionate and professional wellness team, fostering a culture of care and excellence.</li><li>
Conduct regular performance reviews, development plans, and team engagement sessions.</li><li>
Align team behaviors with Raffles &amp; Fairmont values, ensuring cultural and emotional intelligence in all interactions.</li><li>
Lead departmental briefings, wellness education, and cross-training programs.</li></ul>
5. Financial &amp; Revenue Management<ul><li>
Manage spa P&amp;L, including forecasting, budgeting, and achieving targeted revenues and GOP.</li><li>
Oversee inventory, procurement, and cost controls for treatments, linen, uniforms, and retail.</li><li>
Implement strategic promotions, upselling training, and dynamic pricing.</li><li>
Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g., packages, retail, memberships).</li></ul>
6. Sales, Marketing &amp; Branding<ul><li>
Drive annual wellness marketing calendar, including events, retreats, seasonal offers, and partnerships.</li><li>
Ensure alignment with Raffles brand standards across all collateral, signage, and treatment menus.</li><li>
Represent Spa &amp; Wellness in media opportunities, VIP briefings, and site inspections.</li><li>
Partner with PR and marketing for local and international brand exposure.</li></ul>
7. Sustainability &amp; Compliance<ul><li>
Ensure the use of sustainable products, reduce single-use plastics, optimize energy and water consumption, and promote environmental awareness among the team to deliver responsible luxury in every guest experience.</li><li>
Ensure full compliance with ALL Safe standards, hygiene protocols, and health regulations.</li><li>
Coordinate emergency and safety training specific to spa and fitness environments.</li></ul> 
Additional Information<ul><li> 
Understanding of ultra-luxury guest expectations and brand alignment.</li><li>
Experience in project coordination, scheduling, and document control during pre-opening stages.</li><li>
Experience in Pre- Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with luxury standards.</li></ul></div>

Cluster Director Of Spa & Wellness

VOCO

NULL
 
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

SPA Manager - voco AL KHobar

<div>Company Description 
We are looking for a Security Assistant Manager in charge of our Security department to join the pre-opening of SLS The Red Sea.
Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.
Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food &amp; Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.
This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you. 
Job Description 
About the Role:
We are seeking a proactive and dedicated Security Assistant Manager to oversee the safety and security of our guests, employees, and property. As the person in charge of the Security Department, you will play a critical role in maintaining a secure and welcoming environment aligned with our luxury hospitality standards. Your leadership and expertise will ensure that security protocols are effective, staff are well-trained, and risks are managed proactively.
Key Responsibilities:<ul><li>
Manage daily security operations to ensure a safe environment for guests, employees, and assets.</li><li>
Develop, implement, and enforce security policies and procedures in line with company standards and local regulations.</li><li>
Lead, supervise, and train the security team to maintain high vigilance and professionalism.</li><li>
Conduct regular risk assessments and security audits to identify vulnerabilities and improve safety measures.</li><li>
Coordinate with local law enforcement, emergency services, and internal departments during incidents or emergencies.</li><li>
Monitor security systems such as surveillance cameras, alarms, and access controls to maintain operational efficiency.</li><li>
Manage incident reporting and investigation, ensuring timely documentation and follow-up.</li><li>
Ensure compliance with Occupational Health and Safety regulations and company code of ethics.</li><li>
Collaborate with the leadership team to balance security needs with guest experience, ensuring minimal disruption.</li><li>
Stay updated on industry trends, security technologies, and regulatory changes to continuously enhance security measures.</li></ul> 

Qualifications 
<ul><li>
Saudi National with a strong commitment to luxury hospitality and guest safety.</li><li>
Minimum 5 years of experience in security management, with at least 3 years in a supervisory or managerial role.</li><li>
Experience in luxury or lifestyle hotel environments preferred.</li><li>
Excellent knowledge of security protocols, emergency response, and crisis management.</li><li>
Proven leadership skills with the ability to motivate and manage a security team.</li><li>
Strong communication, problem-solving, and interpersonal skills.</li><li>
Ability to work calmly and effectively under pressure.</li><li>
Fluent in English; Arabic language skills are an advantage.</li><li>
Thorough knowledge of Saudi local laws and regulations related to security.</li></ul></div>

Security Assistant Manager (Saudi National)

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