admin assistant

account manager with arabic & french Jobs in Cairo

account manager with arabic & french

arabic customer service agent. Jobs in Cairo

arabic customer service agent.

assistant facilities administrator Jobs in Cairo

assistant facilities administrator

associate - administration - egypt Jobs in Cairo

associate - administration - egypt

associate administration egypt

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 The Administration Coordinator is responsible for managing administrative projects and coordinating daily tasks and operational requirements, in addition to providing support across related areas.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Assist in confidential correspondence, reports, and other complex documents
 </li>
 <li>
 </li>
 <li>
 Provide support to project leaders and teams
 </li>
 <li>
 </li>
 <li>
 Maintain and update databases related to specific projects or tasks
 </li>
 <li>
 </li>
 <li>
 Conduct research and prepare statistical reports, documents, and presentations
 </li>
 <li>
 </li>
 <li>
 Ensure proper tracking of requisitions, contracts, and orders
 </li>
 <li>
 </li>
 <li>
 Participate in relevant projects and community activities as needed
 </li>
 <li>
 </li>
 <li>
 Consolidate retail reports, prepare meeting minutes, and track action points and deadlines for retail leaders
 </li>
 <li>
 </li>
 <li>
 Manage schedules and oversee administrative matters for the retail department, including leave tracking and movement trackers
 </li>
 <li>
 </li>
 <li>
 Facilitate effective communication between store teams, support functions, and retail leadership
 </li>
 <li>
 </li>
 <li>
 Utilize AI tools effectively to create presentations, design visual reports, and prepare impactful slides
 </li>
 <li>
 </li>
 <li>
 Maintain strong proficiency in office and retail systems (e.g., Microsoft Office, Teams, SharePoint, retail dashboards)
 </li>
 <li>
 </li>
 <li>
 Handle sensitive information with a high degree of confidentiality and professionalism
 </li>
 <li>
 </li>
 <li>
 Coordinate logistics for retail events, trainings, and department-wide meetings to ensure smooth execution
 </li>
 <li>
 </li>
 <li>
 Book meeting rooms, organize team activities, and support logistics for internal events and department gatherings
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience as an executive assistant or any related field.
 </li>
 <li>
 Fluency in English language.
 </li>
 <li>
 Proficiency in Microsoft Programs ( Word, Excel, PowerPoint) is a must.
 </li>
 <li>
 The ideal candidate is dynamic, detail oriented, possesses strong follow-up skills with ability to leverage AI tools.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Associate - Administration - Egypt

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Associate Manager - Marketplace Operations | MAF Retail | Retail Corporate Egypt
 
 
 
 Role Summary
 
 
 
 The Associate &ndash; Marketplace Operations is responsible for providing comprehensive assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless and efficient selling experience for sellers by addressing their inquiries, resolving issues, and providing guidance on platform policies and procedures. The role holder is also responsible for optimizing the entirety of the order fulfillment process to ensure efficient and accurate processing of customer orders. This involves managing inventory, coordinating with suppliers and last-mile partners, and resolving any fulfillment-related issues. Conversely, Customer Experience oversight is dedicated to enhancing overall customer interaction and satisfaction. He/she will also be responsible for playing an important part in maintaining seller satisfaction, customer satisfaction, retention, and overall marketplace success.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Provide timely assistance to sellers across all channels regarding account management, product listings, orders, and payments.
 </li>
 <li>
 Investigate and effectively resolve seller concerns and disputes while educating them on platform policies and best practices for compliance and optimal selling.
 </li>
 <li>
 Partner closely with internal teams like Account Managers, Operations, and Customer Service to align on seller experience and contribute to marketplace growth initiatives.
 </li>
 <li>
 Identify and implement improvements to existing processes, defining and updating Standard Operating Procedures (SOPs) to enhance efficiency and reduce overhead.
 </li>
 <li>
 Lead and execute small-scale improvement projects or components of larger initiatives to enhance operational performance and quality.
 </li>
 <li>
 Own specific goals and targets, track progress on key metrics, and conduct regular audits to ensure quality and compliance within the functional area.
 </li>
 <li>
 Drive ongoing process enhancements, contribute to error correction, and collaborate with other teams to ensure continuous improvement in program efficiency and effectiveness.
 </li>
 <li>
 Provide training and feedback to direct reportees when required.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engendering, marketing, Information technology, Computer science, Business administration)
 </li>
 <li>
 3 years + working experience, in Seller support, Customer support, Operations or seller experience.
 </li>
 <li>
 Preferably 2+ years in the retail/e-Commerce business or closely related industry .
 </li>
 <li>
 MS Excel, MS Office Suite
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Associate Manager - Marketplace Operations

PwC Middle East

<div>
 
 Description
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
 
 
 Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
 
 
 
 Line of Service
 
 
 
 Internal Firm Services
 
 
 
 Industry/Sector
 
 
 
 Not Applicable
 
 
 
 Specialism
 
 
 
 Managed Services
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 We are looking for a high-performing Senior Associate to join our Bid Management for Managed Services in Egypt. This is a critical role that blends corporate services domain knowledge (F&amp;A, HR, Procurement) with strong bid management and proposal development expertise.
 
 
 You will work on shared services, GBS, and managed services engagements, supporting pre-sales activities by crafting high-quality proposals, PoVs, and pitch materials&mdash;while collaborating closely with solution architects, delivery teams, and business stakeholders.
 
 
 Fluency in Arabic (reading and writing) is mandatory for this role, as you will work on bilingual documentation and client-facing materials.
 
 
 
 Job Summary
 
 
 
 We are looking for a high-performing Senior Associate to join our Bid Management for Managed Services in Egypt. This is a critical role that blends corporate services domain knowledge (F&amp;A, HR, Procurement) with strong bid management and proposal development expertise .
 
 
 You will work on shared services, GBS, and managed services engagements, supporting pre-sales activities by crafting high-quality proposals, PoVs , and pitch materials&mdash;while collaborating closely with solution architects, delivery teams, and business stakeholders.
 
 
 Fluency in Arabic (reading and writing) is mandatory for this role, as you will work on bilingual documentation and client-facing materials.
 
 
 
 Roles And Responsibilities
 
 
 
 
 Bid Management &amp; Proposal Development
 
 
 
 <ul>
 <li>
 Manage and coordinate the end-to-end bid process for managed services pursuits
 </li>
 <li>
 Develop, write, and refine proposals, PoVs , pitch decks, and client response documents
 </li>
 <li>
 Ensure submissions align with client requirements, timelines, and branding standards
 </li>
 <li>
 Work closely with solution architects, pricing, and delivery teams to assemble final proposal packages
 
 
 </li>
 </ul>
 
 Corporate Services &amp; Technology Solutioning
 
 
 
 <ul>
 <li>
 Support solutioning for enterprise clients across corporate services domains &ndash; particularly Finance &amp; Accounting (F&amp;A), Human Resources (HR), and Procurement
 </li>
 <li>
 Contribute to content that articulates value propositions across technology-enabled managed services
 </li>
 <li>
 Participate in workshops and calls to capture client needs and help shape solution narratives
 
 
 </li>
 </ul>
 
 Language and Localization
 
 
 
 <ul>
 <li>
 Create and refine Arabic-language content for client submissions and local engagements
 </li>
 <li>
 Review and translate proposal materials and pitch content between English and Arabic as needed
 </li>
 <li>
 Ensure cultural and contextual alignment with Egypt-based and broader Middle East clients
 </li>
 <li>
 Expected Skills &amp; Competencies:
 </li>
 <li>
 </li>
 <ul>
 <li>
 Strong exposure to shared services, GBS, or managed services environments
 </li>
 <li>
 Understanding of corporate functions (F&amp;A, HR, Procurement) from a service delivery or transformation standpoint
 </li>
 <li>
 Experience creating proposals, PoVs , orals decks, and pursuit content
 </li>
 <li>
 Excellent communication, project coordination, and stakeholder management skills
 </li>
 <li>
 Detail-oriented, highly organized, and able to work independently under pressure
 
 </li>
 </ul>
 </ul>
 
 Required Language Skills
 
 
 
 Fluent in Arabic (read/write) and English &ndash; professional business writing and content development in both languages is essential
 
 
 
 Minimum Years Experience Required
 
 
 
 <ul>
 <li>
 4&ndash;9 years of experience in bid management, pre-sales, or solution development
 
 
 </li>
 </ul>
 
 Additional Application Instructions
 
 
 
 NA
 
 
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity {+ 24 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Up to 20%
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 Yes
 
 
 
 Job Posting End Date
 
</div>

Managed Services-Bid Management-Senior Associate

Solenis

<div>
 HR Operations Specialist - Egypt (Based in Cairo)
 
 
 This role provides the full spectrum of human resources support to Solenis Egypt organization.
 
 
 Supports Egypt Country business heads other Business/Function Managers in all HR related matters.
 
 
 
 Primary Accountabilities
 
 
 
 <ul>
 <li>
 Provide human resources support to business unit managers including employee onboarding, compensation and benefits, training &amp; development, performance management, law revision, retirement / termination.
 </li>
 <li>
 Implementation of HR policies and programs
 </li>
 <li>
 Drive a culture of people, performance and growth
 </li>
 <li>
 Maintain orderly systematic employee records and files
 </li>
 <li>
 Timely submission of headcounts and other HR related reports to corporate Facilitate/support payroll processing as needed, Pension Fund Administration, annual leave management and other key administrative tasks related to pay and benefits
 </li>
 <li>
 Lead key HR projects like yearly salary review, performance review, budget review, market salary analysis
 </li>
 <li>
 Coordinate training programs, able to assess needs and act accordingly.
 </li>
 <li>
 Drives internal communication and engagement initiatives upon needs
 
 
 </li>
 </ul>
 
 Plus
 
 
 
 <ul>
 <li>
 Be able to work with other locations for roll out of key corporate programs (training, performance management, market C&amp;B surveys, leadership behaviours, etc)
 </li>
 <li>
 </li>
 <li>
 Good communication and analytical skills
 </li>
 <li>
 </li>
 <li>
 Independent and with initiative
 </li>
 <li>
 </li>
 <li>
 Able to implement change or some continuous process improvements
 
 
 </li>
 </ul>
 
 Reporting Relationships
 
 
 
 <ul>
 <li>
 Reporting to the HR Lead, MENA
 
 
 </li>
 </ul>
 
 Background
 
 
 
 <ul>
 <li>
 5 years relevant experience
 </li>
 <li>
 Familiar with Egypt Employment Ordinance
 </li>
 <li>
 Knowledge of Workday will be added advantage
 </li>
 <li>
 A previous experience in an international company or environment is needed
 
 
 </li>
 </ul>
 
 Personal Attributes/ Skills Requirement
 
 
 
 <ul>
 <li>
 Fluency in English, Arabic Language skills
 </li>
 <li>
 Excellent PC skills, including Excel, Word and PowerPoint
 </li>
 <li>
 Detailed oriented, accurate and meticulous
 </li>
 <li>
 Mature, self-motivated, flexible, international mindset
 </li>
 <li>
 Good interpersonal and communication skills
 </li>
 <li>
 Able to work independently and interact with people at all levels within and outside the company
 
 
 </li>
 </ul>
 
 Key Leadership Behaviors
 
 
 
 <ul>
 <li>
 Acts with Strategic Agility
 </li>
 <li>
 Drives Ownership and High Performance
 </li>
 <li>
 Delivers Value and Results
 </li>
 <li>
 Inspires Confidence, Passion and Buy-In
 </li>
 <li>
 Build Great Talent and Teams
 </li>
 <li>
 Builds Collaborative Relationships
 </li>
 <li>
 Is Decisive and Mobilizes Action
 </li>
 </ul>
</div>

HR Operations Specialist- Egypt

The American University in Cairo

<div>
 
 Company Description
 
 
 
 The American University in Cairo (AUC) has a rich legacy that dates back 100 years. Founded in 1919 as an English-language university based on high standards of conduct and scholarship, AUC remains a vibrant institution that contributes to the intellectual growth, discipline, and character of the future leaders of Egypt and the region.
 
 
 AUC emphasizes a liberal arts education, with all undergraduate students studying a common set of courses in the humanities and the natural and social sciences as part of the University's Core Curriculum.
 
 
 The AUC Libraries contain the largest English-language research collection in the region and are an active and integral part of the University's pursuit of excellence in all academic and scholarly programs.
 
 
 Located in one of the most interesting and important cities in the world - at the nexus of Africa, the Middle East, Asia, and Europe, and the center of events of the Arab world - AUC is chartered and accredited in the United States and Egypt. AUC is an English-medium institution.
 
 
 
 Job Description
 
 
 
 The Department of Psychology welcomes applications for a full-time four-year position (assistant or associate professor ranking), with the possibility of renewal, in the field of Biopsychology/Neuroscience that is to begin Fall 2026. The candidate is expected to teach undergraduate and graduate courses related to physiological psychology, introductory and methods courses in psychology, behavioral neuroscience, as well as selected topics within the candidate's area of expertise. The candidate is expected to have an active research agenda and to pursue internal and external grant funding. The candidate is also expected to play an active role in departmental, school, and university service activities. An established record or potential for attracting research funding is desirable.
</div>

Assistant, Associate Professor in Biopsychology/Neuroscience

Goldbelt Apex LLC

<div>
 
 Overview
 
 
 
 Please note that this position is contingent upon the successful award of a contract currently under bid.
 
 
 Goldbelt Apex, a part of the Healthcare Technology Transformation Group, is a data-focused company dedicated to process and quality in every aspect. As experts in healthcare IT experts, Apex is committed to building systems for healthcare organizations to seamlessly communicate and exchange data across different systems and devices.
 
 
 
 Summary:
 
 
 
 The Senior Administrative Assistant will provide high-level administrative support for the Bio-Surveillance Activities under the Viral and Zoonotic Disease Research and Infection Control Programs. The position requires a dynamic professional with strong organizational, communication, and project coordination skills to support research, training, procurement, and reporting functions. The candidate will work closely with scientific and operational teams, both in Egypt and internationally, to ensure efficient and compliant program operations.
 
 
 The work under this contract will be performed at the U.S. Naval Medical Research Unit EURAFCENT offices in Cairo, Egypt, or at other designated locations in special circumstances.
 
 
 
 Responsibilities
 
 
 
 
 Essential Job Functions:
 
 
 
 <ul>
 <li>
 Provide executive-level administrative support to scientific and project management teams involved in laboratory surveillance and public health research.
 </li>
 <li>
 Assist in tracking and documenting laboratory surveillance activities including data entry, formatting scientific reports, and maintaining program documentation.
 </li>
 <li>
 Coordinate and manage logistics for training, meetings, procurement, and travel related to program operations.
 </li>
 <li>
 Support the execution and tracking of external quality assurance (EQA) efforts, follow-up site visits, and training coordination in Egypt and international partner locations.
 </li>
 <li>
 Maintain and update detailed records and reports for monthly and weekly program deliverables, and support timely submission to the Principal Investigator (PI).
 </li>
 <li>
 Manage supply chain documentation including procurement tracking, inventory management, and coordination with local and international vendors.
 </li>
 <li>
 Assist with document preparation including protocols, standard operating procedures (SOPs), grant documents, proposals, and correspondence.
 </li>
 <li>
 Support budget and grant planning coordination in collaboration with program management and PI.
 </li>
 <li>
 Interface with Egyptian government agencies, university collaborators, and military stakeholders to support mission success.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Necessary Skills and Knowledge:
 
 
 
 <ul>
 <li>
 Knowledge of office management systems, procedures, and project management.
 </li>
 <li>
 Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
 </li>
 <li>
 Excellent time management skills and the ability to prioritize work and multi-task.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to work both independently and on a team in an interdisciplinary environment.
 
 
 </li>
 </ul>
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Administration or any related field.
 </li>
 <li>
 Experience working with federal agencies in Egypt.
 </li>
 <li>
 10 years&rsquo; prior work experience in Administration position related to public health activities.
 </li>
 <li>
 Fluency in Arabic and English required.
 </li>
 <li>
 Travel Requirements: Travel may include Djibouti, Jordan, Nigeria, and other countries in Africa and the Middle East, depending on research requirements.
 
 
 </li>
 </ul>
 
 Pay And Benefits
 
 
 
 At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
</div>

Senior Administrative Assistant

<div>
 
 Description
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
 
 
 Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
 
 
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.
 
 
 Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
 
 
 
 About PwC ETIC - Egypt Technology And Innovation Centre
 
 
 
 PwC opened a new Technology &amp; Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the
 
 
 globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP &amp; Oracle, to
 
 
 Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing
 
 
 Managed Services capabilities.
 
 
 The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery
 
 
 to help shape and form this new venture.
 
 
 
 Job Summary
 
 
 
 
 
 What does this role aim to achieve in the firm/what impact does the role create
 
 
 
 
 The Managed Services - HR Operations Senior Associate/Associate is responsible for providing HR support to clients, ensuring efficient HR operations. They manage employee data, handle HR-related queries, and assist in the implementation of HR policies and procedures. Additionally, they collaborate with various teams to streamline HR processes and enhance overall employee experience.
 
 
 
 Roles And Responsibilities
 
 
 
 
 
 Daily tasks and delivery expectation
 
 
 
 
 As a Managed Services HR Operations Senior Associate/Associate, You Will Contribute To Delivering Some Or All Of These Activities For Clients Of PwC
 
 
 Support the transition of related HR processes from the Client to the PwC team e.g.
 
 
 <ul>
 <li>
 Coordinate and support any transition tasks
 </li>
 <li>
 Upskill on any required process workflows and technologies
 
 
 </li>
 </ul>
 Manage Employee Data &amp; Documentation e.g.
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date employee records in HR systems, ensuring data integrity and confidentiality
 </li>
 <li>
 Organize relevant documents (contracts, performance reviews, etc.)
 </li>
 <li>
 Archive records for compliance and reference
 </li>
 <li>
 Create and use organised digital systems to store and manage files using clear naming rules
 </li>
 <li>
 Receive, review and maintain employee files incl. sending requests to employees with outdated documents
 </li>
 <li>
 Obtain necessary approvals (e.g., HR manager, legal team) and inform relevant stakeholders when needed
 
 
 </li>
 </ul>
 Provide HR Helpdesk/ Support Services
 
 
 <ul>
 <li>
 Address queries related to policies, benefits, payroll, and other HR functions as required
 
 
 </li>
 </ul>
 Support employee on/offboarding &amp; lifecycle management e.g.
 
 
 <ul>
 <li>
 Facilitate onboarding and offboarding processes, including document collection, background checks, and exit formalities
 </li>
 <li>
 Support internal mobility and promotion processes
 </li>
 <li>
 Conduct exit interviews to gather feedback
 </li>
 <li>
 Send feedback to related parties
 
 
 </li>
 </ul>
 Support grievances &amp; escalations
 
 
 <ul>
 <li>
 Maintain detailed records of grievances, investigations, and resolutions and support consistent application of disciplinary actions or corrective measures.
 </li>
 <li>
 Support investigations into workplace issues, including misconduct and policy violations etc. and ensure findings are documented accurately..
 
 
 </li>
 </ul>
 Support Compliance and Reporting
 
 
 <ul>
 <li>
 Ensure compliance with legal/ regulatory requirements and HC policies
 </li>
 <li>
 Support in preparing required HR related reports to meet any regulatory requirements
 </li>
 <li>
 Support the implementation and communication of HR policies and procedures, ensuring employees and clients are well-informed and compliant
 
 
 </li>
 </ul>
 Support Leave Management
 
 
 <ul>
 <li>
 Maintain accurate records of employee leave balances and usage in the HRIS or leave management system
 </li>
 <li>
 Monitor leave accruals, carryovers, and expirations to ensure compliance with company policies
 </li>
 <li>
 Provide reports on leave trends, balances, and usage to management
 </li>
 <li>
 Ensure that paid and unpaid leaves are accurately reflected in payroll calculations
 </li>
 <li>
 Act as a point of contact for employee queries related to leave policies and balances
 </li>
 <li>
 Offer support for employees navigating complex leave situations, such as medical or family emergencies
 
 
 </li>
 </ul>
 Demonstrate strong use of time management/ organisational skills &amp; tools:
 
 
 <ul>
 <li>
 Create and prioritise to-do list and allocate time for essential tasks and record activities into tracking tool to organize tasks and track progress
 </li>
 <li>
 Identify high-value tasks that directly contribute to HC goals
 </li>
 <li>
 Communicate to-do list activities to related parties and manager
 </li>
 <li>
 Adhere to agreed Service Level Agreements (SLAs)
 
 
 </li>
 </ul>
 Collaborate effectively in a team environment
 
 
 <ul>
 <li>
 Work closely with internal teams, including payroll, benefits, and talent acquisition, to ensure seamless HR service delivery and enhance overall employee experience
 </li>
 <li>
 Execute tasks as directed by HR Supervisor
 </li>
 <li>
 Communicate effectively with clients to ensure clarity and understanding
 
 
 </li>
 </ul>
 Support Process Improvement
 
 
 <ul>
 <li>
 Develop and implement ideas to support clients and drive continuous improvement initiatives particularly related to HR processes and workflows
 </li>
 <li>
 Assist in the implementation of best practices and new technologies
 
 
 </li>
 </ul>
 
 Expected Skills
 
 
 
 
 
 Specific learned abilities or technical skills
 
 
 
 
 <ul>
 <li>
 Knowledge &amp; experience in the HRMS system (e.g. SAP/ SuccessFactors, Workday, Oracle)
 </li>
 <li>
 Strong HR Knowledge: Proficient in HR policies, procedures, and compliance requirements, with a solid understanding of employee data management
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills to effectively address employee queries and collaborate with clients and internal teams
 </li>
 <li>
 Attention to Detail: High level of accuracy and attention to detail in managing employee records and ensuring compliance with regulatory standards
 </li>
 <li>
 Problem-Solving Skills: Capable of identifying issues and implementing effective solutions to streamline HR processes and resolve employee concerns
 
 
 </li>
 </ul>
 
 Expected Competencies
 
 
 
 
 
 Values, behaviors &amp; attitude
 
 
 
 
 <ul>
 <li>
 Communicates with impact
 </li>
 <li>
 Results driven
 </li>
 <li>
 Drives organizational excellence
 
 
 </li>
 </ul>
 
 Required Language Skills
 
 
 
 Proficient in written and spoken English and Arabic
 
 
 
 Minimum Education And Specific Qualification
 
 
 
 Bachelor&rsquo;s degree in a HR related field, business management / administration or equivalent
 
 
 HR related Certifications in relevant fields would be advantageous
 
 
 
 Years Of Experience
 
 
 
 For an Associate, 1-3 years of professional experience and for a Senior Associate 4-6 years experience.
 
 
 Ideally having worked with a diverse portfolio of people, process and technology with a leading firm, preferably in the Middle East or GCC region
 
 
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance {+ 11 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, HR Managed Services Senior Associate (HR Generalist/HCBL)

Explore 415+ Associate administration egypt in Cairo this September. Find roles across top companies and apply now to boost your career.