assistant service manager Jobs in Houston

assistant service manager

associate analyst, service desk support - gsc - us Jobs in Houston

associate analyst, service desk support - gsc - us

client service specialist Jobs in Houston

client service specialist

intern - it help desk

it deskside services technician Jobs in Houston

it deskside services technician

associate analyst service desk support gsc us

Sysco

<div>Job Summary: Serve as the first contact point within the Service Desk offering level 0 and level 1 support to Sysco associates and internal customers via phone calls, live chat support and manage non-critical single user escalation requests.
Description of Responsibilities:<ul><li>
Addresses and resolves reported non-major incidents and requests; logs all incidents and requests in ServiceNow. Reassigns tickets to other support groups where First Call Resolution is not possible.</li><li>
Creates a positive customer support experience and builds strong relationships through clear problem understanding, ensuring timely resolution or escalation and handling customers with a consummately professional attitude.</li><li>
Analyzes and resolves incidents and requests regarding use of application software or hardware.</li><li>
Responsible for case ownership through the engagement of other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and customer communication is complete.</li><li>
Works shift patterns as assigned to support associates and internal customers 24x7x365.</li><li>
Documents all relative case information in ServiceNow to include troubleshooting steps, business/customer impact, and screenshots, if applicable.</li><li>
Meets and exceeds all defined performance metrics on a consistent basis which results in positive CSat and QA scorecards.</li><li>
Continuous growth in general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve incidents and requests on first contact.</li><li>
Create or update knowledge articles to promote customer self-service and improve First Call Resolution of requests and incidents within the Service Desk.</li><li>
Available for after hours and on-call support as needed to maintain business continuity.</li><li>
Adheres to Code of Conduct and Mission and Value statements.</li><li>
Successfully completes required Corporate and Service Desk training objectives</li><li>
Can work remotely or within an office environment and maintain productivity without supervision</li><li>
Performs other duties as assigned.</li></ul>
Qualifications:
Skills and Experience:<ul><li>
Minimum of 1 years of experience in Service Desk or similar environment</li><li>
Experience with ServiceNow ITSM usage and workflows</li><li>
Exceptional customer support and interpersonal skills</li><li>
Excellent written and verbal communication (with a focus on listening); Superior telephone etiquette</li><li>
Bilingual &ndash; English and French/Spanish/Swedish a plus</li><li>
Requires strong interpersonal skills including initiative, problem analysis, attention to detail and sound judgment when making decisions</li><li>
Able to multi-task and open to assigned flexible hours and on-call rotation</li><li>
Aptitude to resolve technical issues and conduct system checks to ensure First Call Resolution</li><li>
Ability to communicate resolutions using business terminology</li><li>
Requires basic working knowledge of all hardware/software concepts, including all supported Microsoft and network management tools</li><li>
Professionalism and inclusiveness within a team environment while working with all levels</li><li>
Ability to perform basic troubleshooting to identify root cause and resolve the issue or reassign the ticket as needed</li></ul>
Educational requirements:<ul><li>
High School Diploma or equivalent required</li><li>
Basic knowledge of IT technologies, cloud architecture and supporting tools</li><li>
IT Service Management (ITSMv3) or ITIL Certification a plus but not required</li><li>
Comptia Certifications a plus but not required</li><li>
Proficient with Microsoft Office365 tools</li></ul></div>

Associate Analyst, Service Desk Support - GSC - US

Morgan Lewis

<div>Morgan, Lewis &amp; Bockius LLP, one of the world&rsquo;s leading global law firms, with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Technology Support Analyst to support desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. 
Reporting to the Sr. IT Manager, the Technology Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to end-user and local-office technology-related issues and will provide recommendations for the use of technology in supporting practice-group needs. In addition, the Technology Support Analyst serves as a liaison between software and hardware engineers within IT (including the Help Desk) and the end user community. 
This position will reside in the Houston office and will work a daily schedule of 9:00 am &ndash; 5:30 pm CST.
Responsibilities Include:
<ul><li>Respond to end&#8209;users and clients on technology-related issues and questions.
</li><li>Support the business needs of the attorneys, practice groups, and local-office administrative departments and recommends appropriate applications.
</li><li>Demonstrate proficiency with the firm&rsquo;s applications.
</li><li>Provide Level 2 support for practice-group-specific hardware and software.
</li><li>Perform software installations and upgrades.
</li><li>Respond to and documents situations where standard procedures failed with software or hardware installations or upgrades.
</li><li>Participate (with testing and documentation) in software pre-pilots, pilots and roll-outs.
</li><li>Write technical articles for the internal knowledge base on identified issues, resolutions and workarounds and on locally managed applications.
</li><li>Provide status reports to and communicate with the manager.
</li><li>Perform detailed problem analysis and document issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated.
</li><li>Communicate with, evaluate usage patterns of, and recommend &ldquo;best practices&rdquo; to attorneys and staff to ensure optimal use of the firm&rsquo;s technology based on knowledge of Firm technology.
</li><li>Support Practice Support technologies, including applications, temporary war rooms, and trial sites in remote locations.
</li><li>Perform desk-side coaching, as needed, in conjunction with the Technology Education team, especially during large-scale roll-outs
</li><li>Serve as a knowledgeable resource to team members within the office and the region.
</li><li>Provide Mobility support and advanced troubleshooting for approved devices.
</li><li>Maintain voice and LAN connections in closets and jacks.
</li><li>Perform routine maintenance of servers and applications.
</li><li>Resolve network hardware and software problems and coordinates with network engineers to correct issues/problems.
</li><li>Deploy and support office telephone equipment.
</li><li>Troubleshoot telephone issues and coordinate with Firm Telecom to correct problems. 
</li></ul>Experience and qualifications:
<ul><li>Associate&rsquo;s degree (A.A) in a related field and minimum 3 years of experience in hardware and software support at a professional-services organization, or equivalent combination of education and experience.
</li><li>Strong problem-solving skills, written and verbal communication and the ability to adapt to change and balance competing demands are required.
</li><li>Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts).
</li><li>Ability to solve practical problems dealing with a variety of variables where little standardization may exist.
</li><li>Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors.
</li><li>To perform this job successfully, the Technology Support Analyst must have an advanced knowledge of office productivity software and the Microsoft operating system. Microsoft Office Certification and/or A+ Certification are preferred.
</li></ul>#LI-Hybrid #LI- TS1
Morgan, Lewis &amp; Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
California Applicants : Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates
Morgan, Lewis &amp; Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or talent.acquisition@morganlewis.com
If hired, y our employment relationship with the firm will be on an &quot;at-will&quot; basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.</div>

Technology Support Analyst

Hines

<div>Overview:
<div>
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company&rsquo;s esteemed annual list of the World&rsquo;s Most Innovative Companies, as well as recognition as one of U.S. News &amp; World Report&rsquo;s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.</div>
Responsibilities:
<div>
As a Senior Analyst or an Associate in the Investor Services team you will be part of the global team, within the Hines Investment Management platform, supporting Hines&rsquo; institutional client capital raising strategy. The team is responsible for managing the pre-commitment stage of investor engagement, extending from sales enablement to due diligence activities. You will manage internal stakeholders&rsquo; needs in order to effectively market the firm&rsquo;s platform and enable sales of our US institutional investment products. This position will report to the Senior Director, Investor Services. Responsibilities include, but are not limited to: 
 
 
</div><div>**Job title will be based on experience.**</div><ul><li><div>
Collaborate closely with the capital raisers in our Institutional Investors Solutions team (IIS) and Fund Management teams to support capital raising efforts, including managing the agenda for coordination meetings. This requires a thorough understanding of the products being marketed, as well as the needs of the prospective institutional investors, to whom we are marketing.</div></li><li><div>
Work with IIS team members to ensure timely and accurate maintenance of data in our CRM system, which is critical to measuring success of our capital raising strategy.</div></li><li><div>
Embrace the use of technology, tools, and processes in order to co-create best practices for the team, while remaining nimble and efficient in our support of global capital raising efforts.</div></li><li><div>
Support roadshow coordination and industry meetings and follow-ups; create investor profiles, identify and track action taken on next steps.</div></li><li><div>
Manage investor data room and access; partner with colleagues in Marketing and other team to keep materials current.</div></li><li><div>
Conduct market research within your assigned region to contribute to towards competitor product analysis, and communicate intelligence on prospective investors.</div></li><li><div>
Create/coordinate content and update learning materials for the IIS team.</div></li><li><div>
Responsibilities may also include responding to due diligence questionnaires, industry surveys, updating consultant profiles and databases, and assisting in the management of our subscriptions, data rooms and content library.</div></li></ul>
Qualifications:
<div>
Minimum Requirements include:</div> 
<div></div><ul><li>
Bachelor&rsquo;s degree from an accredited institution required; MBA preferred</li><li><div>
4 or more years of prior investor services, sales enablement, due diligence, or related experience</div></li><li><div>
Financial services and/or real estate experience required</div></li><li><div>
Excellent written and verbal communication skills</div></li><li><div>
Proactive, can-do, problem solver attitude</div></li><li><div>
Ability to manage multiple priorities concurrently in a deadline-drive environment</div></li><li><div>
Strong collaboration skills, evidenced by a team player mindset</div></li><li><div>
Evidence of high attention to detail</div></li><li><div>
Experience with CRM systems and willingness to quickly learn new software/technology platforms</div></li><li>
Working indoors approximately 100% of the time</li><li>
Compensation<ul><li>
New York - Senior Analyst: $112,900 - $129,800; Associate: $127,100 - $152,600</li><li>
Houston - will be determinded based on experience</li></ul></li></ul>
Closing:
<div>
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion&sup1; of assets across such property types as living, office, retail, mixed-use, logistics and life science projects &ndash; all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.</div><div></div><div> 
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.</div><div></div><div> 
Hines is proud to be named to Fast Company&rsquo;s prestigious annual list of the World&rsquo;s Most Innovative Companies for 2024. &sup1;Includes both the global Hines organization and RIA AUM as of December 31, 2023.</div><div></div><div> 
We are an equal opportunity employer and support workforce diversity.</div><div></div><div> 
No calls or emails from third parties at this time please.</div></div>

Sr. Analyst or Associate – Investor Services (Sales Enablement)

Foxconn Industrial Internet - FII

<div>IT Deskside Services Technician (Help Desk) 
Location: Houston, TX 
Employment Type: Full-time 
 
Overview 
We are seeking a dedicated and skilled Deskside Services Technician who is responsible for providing technical support directly to end users, resolving hardware and software issues, maintaining IT systems, and supporting internal business processes. The role requires a positive attitude, technical expertise, and the ability to work independently or as part of a cross-functional IT support team. 
 
Duties and Responsibilities<ul><li>
Provide end-user support and resolve IT requests/issues with a professional, helpful attitude.</li><li>
Install and configure company-approved software.</li><li>
Identify, troubleshoot, and resolve or escalate hardware and software issues to the appropriate teams.</li><li>
Image, configure, and deploy laptops and desktops.</li><li>
Assist new hires with data backup to OneDrive and orientation on Help Desk support procedures.</li><li>
Manage and support mobile devices through Verizon MDM (Mobile Device Management).</li><li>
Create and manage user accounts in Active Directory.</li><li>
Maintain and update team inventory, software libraries, and procedural documentation (SOPs, &ldquo;How-To&rdquo; guides).</li><li>
Maintain and support audio/visual conferencing equipment in conference rooms.</li><li>
Provide technical research and answers to other Fii department inquiries.</li><li>
Perform regular inventories and asset audits.</li><li>
Support the OT (Operations Technology) production IT support team as needed.</li><li>
Assist in the technical setup and support for corporate events.</li><li>
Act as a liaison between internal teams and Google-partner accounts.</li><li>
Help maintain printers: replace toner/ink, submit service tickets when necessary.</li></ul> 

Skill/Knowledge Requirements:<ul><li>
Strong customer service and communication skills</li><li>
Ability to troubleshoot a wide range of technical issues</li><li>
Proficient in hardware and software installation, configuration, and maintenance</li><li>
Familiarity with Active Directory and basic networking concepts</li><li>
Experience with mobile device management and ticketing systems (preferred)</li></ul>
Security<ul><li>
All personnel must agree to and sign a Non-Disclosure Agreement (NDA) upon hiring.</li></ul>
Quality Records<ul><li>
7.1 Accurately enter all required information into Help Desk ticketing systems for tracking and resolution.</li></ul> 

Education and Experience:
 
<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>
Network administration: 4 years (Required)</li></ul> 

About FoxConn Assembly, LLC 
FoxConn Assembly, LLC has always adhered to the production and operation strategy of &quot;Deeply cultivated in China and Deployed globally&quot;, played the role of a bridge and link between domestic and foreign dual circulation, and vigorously promoted the digital transformation of the entire ICT industry chain. 
 
After several years of development, it has become a leading enterprise in the global digital economy. It ranks second in the world in the electronic manufacturing service industry, and continues to contribute to the high-quality development of the digital economy.<ul><li>
World's largest electronic manufacturing service industry</li><li>
30+ Fully automatic smart factories</li><li>
Global Views Monthly CSR &amp; ESG Award - First Prize in the Category of Electronic Technology Industry</li><li>
Clarivate Top 100 Global Innovators - Awarded in 5 Consecutive Years</li></ul> 

FoxConn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. 
 
FoxConn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

qgPDK8uU6E</div>

IT Deskside Services Technician

HCA Houston Healthcare

<div><h5 class="jobSectionHeader">This position will require up to 60% travel.</h5>
Introduction
Do you have the career opportunities as a Revenue Integrity Charge Review Analyst you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.<h5 class="jobSectionHeader">
Benefits</h5>
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Our teams are a committed, caring group of colleagues. Do you want to work as a Revenue Integrity Charge Review Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
The Revenue Integrity Charge Review Analyst is responsible for determining and identifying variations in daily total charges across all hospital revenue generating departments. Monitors daily ancillary charge report to identify any potential charging issue related to system failures, system updates or other. Reviews denial trends for documentation and charging opportunities. Serves as a liaison between facilities Administration, Shared Services Center, and ancillary department directors regarding total charge variations and revenue opportunities.
What you will do in this role:<ul><li>
Conduct reviews of charging, coding, and clinical documentation, collaborating with Corporate Revenue Integrity Leadership during Meditech Expanse implementation.</li><li>
Maintains constant communication with Facility Departments during Meditech Expanse implementation to address identified charging issues, both prior to and after go-live. This role ensures the Facility CFO is regularly updated on the progress of charging activities.</li><li>
Perform detailed charge audits by verifying billing data against clinical documentation, making necessary corrections in Patient Accounting. Based on audit findings, present recommendations to Corporate and SSC Revenue Integrity Leadership, as well as facility ancillary department directors, to enhance documentation accuracy, charging workflows, and overall compliance.</li><li>
Collaborates with Facility Department Directors in developing chargemaster and charging practices for new service lines or procedures, following approved standardization guidelines. Monitors charging practices post-implementation to offer targeted guidance and support.</li><li>
Consistently monitors charging practices across all facilities through charge reviews, remedial training, and education.</li><li>
Acts as Chargemaster liaison for clinical departments to facilitate education on appropriate charging of CPT codes and Revenue Codes. Collaborates with Ancillary Departments to resolve issues and coordinate necessary updates (activation, deactivation, or modification).</li><li>
Review HCA regulatory communications, applicable CMS transmittals, and Local Coverage Determinations (LCDs), assess their impact on Revenue Integrity procedures, and implement necessary changes.</li><li>
Maintain up-to-date billing knowledge through webcasts and conference calls, ensuring continuous education.</li><li>
Possess working knowledge of Medicare guidance, inpatient/outpatient status, and observation requirements.</li><li>
Knowledge of Revenue Cycle Pro, 3M Coding systems, and 3M Coding Resources.</li><li>
Participates in charge optimization projects and supports the Corporate Revenue Integrity team on special projects, charge reviews, and patient audits as needed.</li></ul>
Qualifications that you will need:<ul><li>
Associate Degree or above; or healthcare license/certification required.</li><li>
Minimum 1 year directly related Healthcare experience or coding experience required.</li><li>
 Knowledge of CPT/HCPCS codes or experience in charging or performing charging validation reviews preferred.</li><li>
Healthcare certification/licensure such as RHIT, CCS, CCP,CPC or other recognized AHIMA certified coding credential, LPN, LVN, RT, PT, etc., can be accepted lieu of degree with work experience.</li></ul>
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Revenue Integrity Charge Review Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Revenue Integrity Charge Review Analyst

Symphony Advertising

Symphony Advertising &ndash; Must be located in Houston, TX (Hybrid/Remote but in Houston)About UsSymphony Advertising helps local businesses grow through Google Ads, Meta Ads, SEO, and Web Design. We work with service-based businesses across the U.S., generating leads that turn into long-term growth. We&rsquo;re looking for a motivated Sales &amp; Digital Marketing Associate who can help us bring in new clients and support advertising campaigns.What You&rsquo;ll Do<ul><li>Sales &amp; Client Growth</li><li>Respond to inbound leads (many from social media and referrals) and guide them through our sales process.</li><li>Run discovery calls to understand client needs, explain our packages, and close new business.</li><li>Follow up with warm prospects and maintain a pipeline of opportunities.</li><li>Work with the leadership team to hit monthly sales goals.</li></ul>Marketing Support (Google Ads &amp; Meta Ads)<ul><li>Collaborate with our ad specialists to help set up and optimize campaigns.</li><li>Assist in creating ad copy, targeting ideas, and campaign reporting.</li><li>Learn best practices for paid ads (we&rsquo;ll train you) and help with execution where needed.</li><li>Communicate campaign results and insights to clients when necessary.</li></ul>What We&rsquo;re Looking For<ul><li>1&ndash;3 years of experience in sales, account management, or digital marketing (agency experience is a plus).</li><li>Comfortable talking to small business owners and explaining marketing in simple terms.</li><li>Interest or some experience in Google Ads and Meta Ads (we&rsquo;ll provide training/support).</li><li>Organized, motivated, and able to manage multiple conversations at once.</li><li>Strong communication skills (written + verbal).</li></ul>Compensation<ul><li>Base: $38K&ndash;$45K</li><li>Commission: 10&ndash;15% of new client&rsquo;s first month (or a flat $250&ndash;$500 per new client signed, depending on package).</li></ul>Why Join Symphony Advertising?We&rsquo;re a fast-growing agency (most of our clients come from TikTok!).Small, collaborative team &rarr; you&rsquo;ll have a direct impact on client success.Opportunity to sharpen both sales skills and digital ad skills.Flexible work environment with support to learn and grow.Job Type: Full-timePay: $38,000.00 - $45,000.00 per yearWork Location: Hybrid remote in Houston, TX 77002

Sales & Marketing Associate

Carriage Services

<div>At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.
The QA Analyst, will be responsible for ensuring the quality, performance, and stability of our internal applications and customer-facing platforms. You will play a key role in developing and maintaining automated test frameworks, identifying and resolving defects, and helping us deliver high-quality solutions to support our operations and services.
Compensation: $85k+
Job type: Full-Time (Must be Fully Authorized for work in the US without Sponsorship or Special Conditions)
Location: Houston, Texas (Must be Physically Located in Houston at the time of interview)
Key Responsibilities:
<ul><li>Review business requirements and technical specifications to develop effective test plans and test cases.</li>
</ul><ul><li>Perform functional, regression, integration, and system testing on various applications (CFSS, Dynamics BC).</li>
<li>Collaborate with developers, business analysts, project manager, and end-users to resolve defects and clarify requirements.</li>
<li>Conduct UAT (User Acceptance Testing) and ensure compliance with internal quality standards.</li>
<li>Utilize automation tools (if applicable) to increase testing efficiency and coverage.</li>
<li>Maintain automation test suites and ensure alignment with changes in application functionality.</li>
<li>Prepare clear and comprehensive test documentation and reports.</li>
<li>Assist in identifying continuous improvement opportunities within QA processes and tools.</li>
</ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in computer science, Information Systems, or a related field preferred.</li>
<li>3+ years of experience in software quality assurance, with hands-on experience in automated testing.</li>
<li>Experience with QA tools such as Selenium, Playwright, Cypress.</li>
<li>Familiarity with SQL and basic database validation.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
</ul><ul><li>Experience testing APIs using tools like Postman or REST Assured.</li>
<li>Exposure to Agile and/or Scrum development methodologies.</li>
<li>Familiarity with automated test frameworks and scripting languages.</li>
<li>Knowledge in Dynamics BC will be a plus.</li></ul></div>

QA Analyst

Explore 385+ Associate analyst service desk support gsc us in Houston this September. Find roles across top companies and apply now to boost your career.