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creative designer (graphic & motion)

associate creative director

Leo Burnett

<div>
 
 The Associate Creative Director (Copy) is involved in the development of creative concepts, working with all disciplines in the agency including art directors and designers to build cohesive and effective campaigns.
 
 
 Their focus is on the written content of advertising campaigns. They ensure copy is on strategy, engaging and persuasive, and effectively communicates the desired message to the target audience.
 
 
 As a close ally of the Creative Director, they are stepping into a managerial role to mentor team members, especially copywriters. In addition, they oversee the production of projects from conception to production, keeping an eagle eye on text and scripts.
 
 
 The ideal candidate for the Associate Creative Director position will passionately strive to move the agency creative agenda forward. Works closely with the creative teams to develop ideas for all forms of communication, recognizing that today&rsquo;s constantly changing media and technology offers new tools and demands new approaches and solutions. Has digital experience. An excellent creative track record is essential. Must have dedication, persistence and passion for relevant, groundbreaking ideas, be organized, and an excellent communicator. Must have excellent presentation skills and experience with presenting to senior, high-level clients. Must be able to provide a list of recent industry awards and achievements with an online portfolio.
 
 
 
 
 
 
 
 
 
 Technical &amp; Product
 
 
 <ul>
 <li>
 Delivers ideas and work that exceed creative expectations and client business goals.
 </li>
 <li>
 Oversees the production throughout the entire process of specific creative ideas for various applications including print, broadcast, digital, radio and other relevant media.
 </li>
 <li>
 Displays a curiosity about the latest marketing trends and digital tools and anything related to constantly evolving forms of communication and storytelling.
 </li>
 </ul>
 
 
 
 
 
 Business Acumen &amp; Operational Efficiency
 
 
 <ul>
 <li>
 Help lead teams in the development and execution of everything from large-scale, multi-channel campaigns to small, one-time projects
 </li>
 <li>
 Understand the value of strategic insights, experiences and storytelling to create and sell your ideas
 </li>
 <li>
 Direct teams in execution with an appreciation and understanding of the craft of both art direction and copywriting
 </li>
 <li>
 Partner with agency capabilities including strategy, media, DnA and tech to help inform the work
 </li>
 <li>
 Build relationships internally and externally
 </li>
 <li>
 Innovative &amp; Analytical Mindset
 </li>
 <li>
 Ideate, write and execute original and iconic creative concepts in response to client briefs, objectives or goals
 </li>
 <li>
 Extend client relationships and explore new ways to deliver value
 </li>
 <li>
 Develop creative ideas that meet both our client's objectives as well as our business objectives, maintaining the company&rsquo;s expected levels of creative excellence and professionalism
 </li>
 <li>
 Present, share and review creative work with Executive Creative Director/s, Account Management and Planning Leads as well as members of the Management Team
 </li>
 <li>
 Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors
 </li>
 <li>
 Collaborate effectively with Account Management, Planning and the broader creative team to develop disruptive and iconic work
 </li>
 <li>
 Manage multiple projects from concept through to completion, working with both in-house resources and third-party vendors
 </li>
 </ul>
 
 
 
 
 
 People &amp; Leadership
 
 
 <ul>
 <li>
 Takes initiative to challenge an established point of view with respect and openness.
 </li>
 <li>
 Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
 </li>
 <li>
 Able to handle complex issues and make decisions even when missing information.
 </li>
 <li>
 Capable of proactively developing meaningful relationships with key decision makers.
 </li>
 <li>
 Accepts responsibility for client problems, manages conflict and actively works to solve issues internally and externally.
 </li>
 <li>
 Able to build succession plans and grow and mentor future talent.
 </li>
 <li>
 Able to provide constructive feedback to others in a timely manner.
 </li>
 <li>
 Demonstrates a collaborative and positive spirit and showcases inclusivity towards all people.
 </li>
 <li>
 Listens and proactively seeks views from others to create an environment that is transparent and comfortable for others to share.
 </li>
 <li>
 Able to motivate their team to pursue goals and deliver beyond their beliefs.
 </li>
 <li>
 Able to assess ideas and people on merit alone, without bias or favoritism and gives recognition when due.
 </li>
 <li>
 Empowers individuals to solve problems with full support when needed.
 </li>
 <li>
 Capable of coaching and supporting others by aligning career expectations providing actionable, open and constructive feedback.
 </li>
 <li>
 Capable of persuading others with integrity by understanding their motivations and identifying their concerns and work toward solving them.
 </li>
 <li>
 Proactively and continuously work towards improving effective team working and collaboration.
 </li>
 <li>
 Able to handle complex messages and is able to convey issues to facilitate others' understanding.
 </li>
 <li>
 Able to initiate and lead open conversations with internal and external stakeholders to build a culture of trust.
 </li>
 <li>
 Capable of creating opportunities for others to grow and demonstrate their learning agility.
 </li>
 <li>
 Drives a culture of trust with peers, clients and other stakeholders.
 </li>
 </ul>
 
 
 Self
 
 
 <ul>
 <li>
 Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
 </li>
 <li>
 Displays openness to the ideas of others and leverages them when beneficial for the business.
 </li>
 <li>
 Demonstrates the growth mindset and proactively adapts behavior and performance for sustained success.
 </li>
 <li>
 Able to set high impact objectives and goes above and beyond to exceed performance.
 </li>
 <li>
 Able to demonstrate agility and flexibility to respond and reprioritize based on different situations.
 </li>
 <li>
 Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
 </li>
 <li>
 Approaches situations and individuals with honesty, integrity, transparency and humbleness.
 </li>
 <li>
 Showcases resilience and maintains drive and a positive outlook when faced with challenges.
 </li>
 <li>
 Actively listens and is receptive to others' feedback on performance.
 </li>
 <li>
 Able to take justified risks when appropriate and take accountability and responsibility when things don&rsquo;t go as planned.
 </li>
 <li>
 An early identifier of change, able to proactively develop and share plans to seize opportunities.
 </li>
 <li>
 Acts ethically and makes ethical decisions in line with local regulations and contracts, even in the face of ethical challenges.
 </li>
 <li>
 Able to listen to other people in a way that they feel understood, and is respectful of others.
 </li>
 <li>
 Able to make timely decision that take into account different factors in ambiguous circumstances, considering impacts internally and externally.
 </li>
 <li>
 Able to build initiatives despite doubts or resistance from others to deliver strategic impact.
 </li>
 </ul>
 
 
</div>

Associate Creative Director

Caduceus Lane

Overview Provide visionary and hands-on leadership for the creative department, encompassing technical supervision, quality control, and the strategic advancement of the team's capabilities across a wide range of diversified creative domains. The core objective is to oversee the delivery of high-quality, artistic, and creative Ideas that consistently ensure Caduceus Lane's world-class clients are exceptionally satisfied with the value, responsiveness, and unparalleled creative quality of our services, while also driving departmental growth plans and optimizing capacity.Responsibilities<ul><li>A. Creative &amp; Technical Domain</li></ul>Creative Direction: Actively lead and participate in every aspect of conceptualization and execution for all assigned projects, providing strategic creative oversight from brief to final delivery.Quality &amp; Standards: Establish and maintain stringent quality standards, technical guides, creative protocols, and professional norms that align with the high-level requirements of our multinational client portfolio across diverse markets.Innovation &amp; Ideation: Drive the value of the ideation process by continuously generating and advancing innovative concepts and refining design briefs to meet professional requirements.Design Specification: Ensure advanced layout design and presentation approaches, specifying material details for various media, including style and size of type, photography, graphics, animation, video, and sound.Resource Management: Manage workloads to maximize team productivity, assigning creative teams based on optimal fit for project complexity, skill set, and current capacity.Timeline Estimation: Accurately estimate time requirements for creative deliverables across different teams to ensure high-quality output aligns precisely with project timelines and deadlines.B. Management &amp; Operational DomainTeam Leadership &amp; Mentorship: Manage, mentor, and coach the creative team, developing effective working relationships and contributing positively to the existing departmental culture and processes.Performance Management: Provide ongoing and structured feedback (written and face-to-face) for quarterly and annual performance reviews, driving continuous improvement and talent development.Stakeholder Engagement: Establish trust and confidence in the creative team's capabilities among internal stakeholders, developing positive and sustainable relationships with professionals across different departments (Account, Project Management, etc.).Workflow Integration: Support Account and Project Management activities as required, ensuring seamless integration of the creative process within the broader project framework.Accountability: Achieve all assigned departmental and organizational Key Performance Indicators (KPIs).Operational Autonomy: Manage and execute work independently, effectively managing multiple concurrent projects under tight deadlines.Skills<ul><li>8+ years of progressive experience in creative design with significant experience in a leadership or managerial capacity.</li><li>Bachelor&rsquo;s degree in Graphic Design, Visual Arts, or a related field.</li><li>Proven expertise in managing and mentoring creative teams and driving strategic departmental growth.</li><li>Exceptional portfolio demonstrating world-class creative concepts and execution across various media.</li></ul>Job Type: Full-timePay: E&pound;22.53 - E&pound;27.13 per hour

Creative Team Lead Associate

INTERNATIONAL ORGANIZATION FOR MIGRATION

<div>Under the overall supervision of the Regional Director and the direct supervision of the Senior Regional Media and Communications Officer, the Senior Audiovisual Communications Associate will support brand compliance and production of audiovisual and graphic content that contribute to the Organization&rsquo;s communications objectives. The incumbent will contribute to the development and implementation of multimedia activities that enhance visibility and engagement across digital and traditional platforms.</div>
 <div><div><ul><li>RESPONSIBILITIES 
Brand Compliance and Quality Control 
<ul><li>Support the application of IOM branding guidelines and visual identity standards in audiovisual and graphic outputs.
</li><li>Contribute to maintaining consistency in tone, style, and overall quality across all multimedia products.
</li></ul></li></ul><ul><li>Content Creation and Production
<ul><li>Capture photographs and video footage for campaigns, events, and field activities, working with the RO staff and Mission communications focal points.
</li><li>Edit videos for social media, web, and broadcast use, including adding subtitles, motion graphics, and branding elements.
</li><li>Support the preparation and layout of infographics, social media cards, and other visual assets for digital and print channels.
</li></ul></li></ul><ul><li>Technical Expertise and Innovation
<ul><li>Operate photography and videography equipment to support the production of audiovisual materials for the Regional Office.
</li><li>Use industry-standard software for photo editing, video production, and graphic design (e.g., Adobe Creative Suite: Photoshop, Illustrator, Premiere Pro, After Effects) to prepare multimedia content requested by the communications team and missions.
</li><li>Stay updated on emerging trends in digital storytelling and multimedia production to support the team with updated techniques and practical recommendations.
</li></ul></li></ul><ul><li>Collaboration and Support
<ul><li>Work closely with the communications team to contribute creative ideas and support the timely delivery of multimedia content.
</li><li>Provide technical support and training to staff on audiovisual best practices when required.
</li></ul></li></ul><ul><li>Other Duties
<ul><li>Perform other related duties as assigned to support the communications activities of the Regional Office.</li></ul></li></ul></div></div>
 <div>QUALIFICATIONS 
EDUCATION 
<ul><li>Bachelor&rsquo;s degree in Communications, Multimedia Design, Graphic Arts, or related field from an accredited academic institution, with five years of relevant professional experience; or
</li><li>High school diploma with seven years of relevant professional experience.
</li></ul>EXPERIENCE
<ul><li>Experience in photography, videography, and video editing for institutional or corporate communications.
</li><li>Demonstrated experience in producing infographics and other graphic design outputs.
</li><li>Familiarity with social media platforms and optimization of multimedia content for digital channels.
</li><li>UN/NGO experience and knowledge in the field of migration would be an asset.
</li></ul>SKILLS
<ul><li>Strong creative and technical skills in multimedia production.
</li><li>Ability to handle multiple projects under tight deadlines.
</li><li>Knowledge of motion graphics and animation is an asset.
</li><li>Excellent interpersonal and communication skills; ability to work effectively in multicultural environments.
</li></ul>Languages
 
IOM&rsquo;s official languages are English, French, and Spanish.
REQUIRED
For this position, fluency in English and Arabic is required (oral and written).
DESIRABLE
Knowledge of French would be an advantage</div>

Senior Audiovisual Communications Associate

SCS Agency

Art Director &amp; Creative Director Internship (Remote) Duration: 3 Months (With potential for full-time position) Compensation: Unpaid internship, with the opportunity for a paid position after 3 monthsAbout Us SCS White-Label Agency is a global, fully remote digital agency with team members in Egypt, Turkey, Bali, and Saudi Arabia. We collaborate with agencies around the world to provide top-tier services in SEO, Social Media, PPC, Web Development, Branding, and Creative. With over 300 completed projects, 70+ satisfied clients, and 8 years of expertise, SCS stands for innovation, confidentiality, flexibility, and transparency. Our mission is to empower agencies to scale confidently under their own brand, offering world-class digital services.What You&rsquo;ll Do<ul><li>Collaborate with the Creative and Marketing teams to develop and design impactful campaigns for SCS&rsquo;s white-label partners.</li><li>Assist in creating visual identities, brand systems, and overall creative direction for global digital projects.</li><li>Design engaging social media content, ad creatives, website visuals, and digital assets that align with SCS&rsquo;s brand guidelines.</li><li>Support art direction for photo and video shoots, including concept planning, mood board creation, and ensuring visual consistency.</li><li>Participate in brainstorming sessions and contribute to creative strategy discussions.</li><li>Ensure that all design work meets high visual standards, maintains brand consistency, and effectively tells a story.</li></ul>What We&rsquo;re Looking For<ul><li>Students or recent graduates in Graphic Design, Visual Communication, Fine Arts, Multimedia, or Creative Direction.</li><li>Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, InDesign) or Figma.</li><li>Strong understanding of visual aesthetics, typography, and layout design.</li><li>Creative thinker with the ability to transform concepts into polished, impactful visuals.</li><li>Excellent communication and collaboration skills, especially in a remote work environment.</li><li>A proactive mindset with a genuine passion for creativity, branding, and innovation.</li></ul>Why Join Us? &#10004; Real-World Creative Experience &mdash; Work on live client projects from day one. &#10004; Mentorship from Senior Art Directors &mdash; Learn from experienced creatives and gain valuable industry insights. &#10004; Potential for Full-Time Role &mdash; Opportunity to transition to a paid creative position after 3 months. &#10004; Remote Flexibility &mdash; Collaborate with a global creative team from anywhere. &#10004; Official SCS Certification &amp; Recommendation &mdash; Receive a professional certificate and reference upon successful completion. &#10004; Creative Growth Environment &mdash; Push boundaries, experiment with new ideas, and innovate freely.How to Apply If you&rsquo;re passionate about design, storytelling, and digital creativity, we&rsquo;d love to hear from you! Please submit:<ul><li>A brief introduction explaining why you&rsquo;re interested in the Art/Creative Director internship.</li><li>A link to your portfolio (Behance, Dribbble, or personal website).</li><li>Your academic background or current studies.</li><li>Any previous creative work or projects (student or freelance work is welcome).</li><li>Why you think you&rsquo;d be a great fit for SCS&rsquo;s creative team.</li></ul>We look forward to seeing how your creativity can help shape our brand and the work we do for our clients!Job Type: Internship Contract length: 3 months

Art Director & Creative Director Internship (Remote) – 3-Month Opportunity with Potential for Full-T

The American University in Cairo

<div>
 
 
 Reports to:
 
 Associate Director, Scheduling and Student Services
 
 
 
 
 
 
 Purpose:
 
 
 
 The Manager, Contact Center is responsible for leading and managing all integrated contact center operations at the School of Continuing Education (SCE). Under the supervision of the Associate Director, Enrollment Services, the Contact Center Manager oversees inbound and outbound communication channels, ensuring that prospective and current learners receive accurate, timely, and high-quality information and support. The role plays a strategic function in aligning enrollment, instructional affairs, and outreach activities to deliver a seamless and uni&filig;ed service experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Operations Management:
 
 <ul>
 <li>
 Oversee all inbound and outbound communications, such as calls, emails, online inquiries, and outreach campaigns, to ensure accurate, timely, and customer-focused responses regarding SCE programs, eligibility, resources, policies, and procedures
 </li>
 <li>
 Manage and update Interactive Voice Response (IVR) content in coordination with the University telecommunication office
 </li>
 <li>
 Ensure business processes and documentation are regularly updated to re&fllig;ect best practices and organizational changes
 </li>
 </ul>
 
 Team Supervision and Development:
 
 <ul>
 <li>
 Supervise and coach contact center staff to ensure they are fully informed of SCE programs, new offerings, marketing campaigns, and outreach initiatives
 </li>
 <li>
 Conduct performance evaluations, provide regular feedback, and develop targeted training plans to enhance service quality and staff capabilities
 </li>
 <li>
 Plan and allocate work schedules to ensure adequate coverage during operational hours, peak periods, and staff absences; coordinate overtime as needed
 </li>
 </ul>
 
 Collaboration and Coordination:
 
 <ul>
 <li>
 Coordinate with internal stakeholders, including admissions, registration, IT and certi&filig;cation, marketing, and outreach teams, to ensure consistent messaging and efficient case resolution
 </li>
 <li>
 Collaborate with the web and online communication officer to ensure course and program information is accurate and regularly updated on digital platforms
 </li>
 <li>
 Work with other SCE offices to develop communication templates, email noti&filig;cations, and outreach materials aligned with new program launches and campaigns
 </li>
 <li>
 Strengthen coordination between departments to gather program information and address troubleshooting effectively
 </li>
 </ul>
 
 Service Quality and Reporting:
 
 <ul>
 <li>
 Monitor and analyze service performance metrics, preparing regular reports on call volume, response times, resolution rates, and customer satisfaction to support continuous improvement
 </li>
 <li>
 Act as the key liaison for problem resolution for students, faculty, and external partners, ensuring a positive service experience
 </li>
 <li>
 Ensure compliance with university regulations, including FERPA and data privacy standards, in all communications and data handling
 </li>
 </ul>
 
 Learner Engagement:
 
 <ul>
 <li>
 Coordinate and support outbound communication campaigns targeting prospective learners, returning students, companies, and partner organizations
 </li>
 <li>
 Align outreach efforts with enrollment and program objectives to strengthen engagement and conversion rates
 </li>
 <li>
 Prepare and submit monthly and periodic reports to the Associate Director for Enrollment Services.
 </li>
 <li>
 Participate in committees and special projects as assigned, contributing to strategic service improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 Minimum Education Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, management or any relevant field
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Seven to nine years of previous experience including three years in related field in supervisory role
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent written and oral communication skills with the ability to communicate effectively and project a professional image in person, and in writing
 </li>
 <li>
 Strong interpersonal and communication skills and ability to work effectively with a wide range of constituencies in a diverse community
 </li>
 <li>
 Supervisory skills, strong sense of responsibility and commitment
 </li>
 <li>
 Ability to foster a cooperative work environment
 </li>
 <li>
 Ability to work well under pressure, take initiative and prioritize tasks; good time-management, problem solving, with exceptional customer service skills
 </li>
 <li>
 Self-managed, self-starter with a demonstrated ability to work independently given the assignment of responsibility; works well within a team as well
 </li>
 <li>
 Ability to maintain and exercise sound judgment and discretion in handling confidential information
 </li>
 <li>
 Confidence in independent decision-making is essential
 </li>
 <li>
 Ability to formulate and clearly articulate policies, procedures and practices
 </li>
 <li>
 Demonstrated aptitude and attitude for learning new tasks quickly and efficiently
 </li>
 <li>
 Strong tolerance for ambiguity in complex situations and managing through to resolution
 </li>
 <li>
 Ability to work effectively in a team environment
 </li>
 <li>
 Strong functional knowledge of the banner information system, and Argos reporting tool
 </li>
 <li>
 Excellent analytical and computer skills required, proficient with Microsoft Windows, Word, and Excel, PowerPoint, typing or keyboarding proficiency
 </li>
 </ul>
 
 
 
 
 
 
 This position is open until November 26, 2025
 
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the shortlist will be contacted
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Manager, Contact Center - Enrollment Services Department, School of Continuing Education

Talent 360 ME

<div>
 Talent360 is hiring for one of our clients an
 
 Art Director
 
 to lead the creative vision and oversee design strategy across multiple high-profile projects. The ideal candidate combines exceptional artistic talent with leadership experience to guide creative teams, ensure brand consistency, and deliver outstanding visual results.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Lead and manage the creative team, including junior and mid-level designers.
 </li>
 <li>
 Develop and maintain the overall artistic vision for projects, campaigns, and brand initiatives.
 </li>
 <li>
 Review and approve creative work, ensuring it meets quality, brand, and project standards.
 </li>
 <li>
 Collaborate with project managers, marketing, and other departments to align creative output with business objectives.
 </li>
 <li>
 Mentor and provide guidance to the design team, fostering professional growth.
 </li>
 <li>
 Stay updated with design trends, tools, and best practices.
 </li>
 <li>
 Participate in client presentations and provide strategic creative direction.
 </li>
 <li>
 Ensure all creative projects are delivered on time, within budget, and at the highest standard.
 
 
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Fine Arts, Graphic Design, or related field.
 </li>
 <li>
 6&ndash;12 years of experience in creative design, with at least 3&ndash;5 years in a leadership or senior design role.
 </li>
 <li>
 Strong portfolio demonstrating creativity, leadership, and strategic thinking.
 </li>
 <li>
 Excellent proficiency in design software (Adobe Creative Suite, Sketch, Figma, etc.).
 </li>
 <li>
 Proven leadership and team management skills.
 </li>
 <li>
 Strong communication, presentation, and client-handling abilities.
 </li>
 <li>
 Ability to balance creativity with project objectives, timelines, and budgets.
 
 
 
 </li>
 </ul>
 
 
 What We Offer:
 
 
 
 
 <ul>
 <li>
 Leadership role in a dynamic and creative work environment.
 </li>
 <li>
 Opportunity to lead high-profile projects and shape the creative direction.
 </li>
 <li>
 Mentorship, professional development, and team growth opportunities.
 </li>
 <li>
 Competitive salary and benefits package.
 </li>
 </ul>
</div>

Art Director.

Sandoz

<div>Major accountabilities:
<ul><li>Manage pharmacovigilance activities in the Sandoz affiliate , in the context of the Sandoz Pharmacovigilance System, patient safety operating model, and associated quality system, to ensure that local safety procedures are comprehensive, effective, compliant and well embedded in the cross-functional and global-regional-local environment.
</li><li>Influence the affiliate organization as a key member of the affiliate organization with high visibility, to promote a thorough understanding of the pharmacovigilance system, adherence to safety requirements for local activities. Advocate for the needs of the affiliate at regional and global level to ensure that safety requirements are well supported
</li><li>Ensure the seamless flow of safety relevant information , within the affiliate, with local business partners and with regional hubs and 3rd party vendor in accordance with the Sandoz patient safety operating model.
</li><li>Maintain awareness on safety profiles of Sandoz products and provide safety expertise and support for all marketed and investigational products to other functions in the affiliate, to ensure their safe and effective use, specifically through implementation of risk management plans and risk minimization measures.
</li><li>Establish or participate in oversight mechanisms on safety activities , specifically those outsourced to vendors on behalf of the affiliate (local activities, such as in patient-oriented programs as well as core safety activities, and core safety activities, such as case handling and periodic report generation), to ensure that they are well executed and satisfy quality and compliance expectations.
</li><li>Participate in the maintenance of the local quality management system , including training, records management, regulatory intelligence, audit and inspection readiness, in collaboration with local, regional and global functions, business partners and vendors.
</li></ul>Major Accountabilities
Local Pharmacovigilance Qualified Person/National Pharmacovigilance point of the contact: Serve as the Single Point of Contact or Deputy for Pharmacovigilance, ensuring 24-hour availability where required by local PV laws. Act as the National/Local Qualified Person or Local Contact Person for Pharmacovigilance, as defined by local regulations, and maintain direct communication with the Local Health Authority on Pharmacovigilance matters.
Communication flow: In collaboration with a (Senior) Patient Safety Manager and/or (Associate) Director Patient Safety Director of a region, ensure effective communication channels with local Affiliate(s), Patient Safety Regional lead(s), the EU-QPPV and third-party vendor(s). Ensure a two-way exchange of key information related to the Pharmacovigilance system within the local Affiliate(s), enabling PV system oversight and proactive risk mitigation in case of any occurred or potential non-compliance or safety issues.
Management of Safety Information
 Case processing:
Supervise Local Case Management: Ensure effective supervision of all case management activities within the local Affiliate(s), maintaining high standards of accuracy and compliance (note: case management may be partially or fully outsourced to third-party vendors).
Report Adverse Events Promptly: Ensure all received Adverse Events are reported within 24 hours of receipt via the dedicated local adverse event generic email address. This guarantees timely processing of all Adverse Events by the Third-Party Vendor.
Identify and Oversee Local Sources of Adverse Events (AEs): Ensure comprehensive oversight of all local sources of Adverse Events (e.g., Medical Information, Call centers and sales representatives, Quality complaint management, Patient-Oriented Programs (POPs), Social Media Listening and Digital Engagement Assets, all kinds of Non-interventional studies and Interventional studies, Market research, Local business partners, Health Authorities etc.). Confirm that the reporting flow is correctly established through dedicated generic adverse event email address or the IVP Collect tool, ensuring timely processing of all Adverse Events by the Third-Party Vendor.
Coordinate with Third-Party Vendor(s) and process owners: Collaborate with third-party vendor(s) and process owner(s) to ensure seamless integration and execution of outsourced case management activities.
Ensure Regulatory Compliance Oversight: Guarantee that all case management activities comply with local regulatory requirements, including case submissions. In the event of detected non-compliances, collaborate with PS regional lead(s), process owner(s), Quality Assurance, and third-party vendors to implement timely corrections.
Product Quality Complaints: Maintain awareness of product complaints received within the local Affiliate(s). Ensure the exchange and reconciliation of product complaints associated with adverse events and escalate any suspicions of product quality issues that may be the root cause of adverse events according to established process.
Periodic reports: Collaborate with local, regional, and global teams to plan and ensure timely submission of periodic reports in compliance with local regulations. Coordinate with global functions, process owner(s) and third-party vendors to prepare and submit these reports.
Local Literature: Collaborate with local medical functions to periodically (at least once a year) identify relevant local journals for literature searches. Ensure that these journals are periodically screened by a third-party vendor in accordance with legislative requirements.
Support Business Activities: Collaborate in the setup of local programs and other local activities that may elicit adverse events and safety-relevant information. This includes implementing reporting pathways, data reconciliation, and source data verification for various programs (e.g., Patient Oriented Programs (POPs), social media Listening and Digital Engagement Assets, Interventional Studies, Non- Interventional Studies, Post-Authorization Safety Studies, Market Research etc.)
Sandoz product safety profiles and related actions
 Health Authority Requests and Externally Generated Signals: Collaborate with all applicable stakeholders, third-party vendors, Regulatory Affairs (RA), Medical and other functions to ensure processes are in place to promptly and fully respond to safety-related requests from local Health Authorities and other externally generated safety-related responses, as applicable.
 Awareness of Sandoz product safety profiles: Participate in governance meetings and stay informed about changes to the safety profiles of Sandoz products as determined by the Sandoz signal management process and other related processes. This includes any relevant subsequent actions, such as safety variations, additional risk minimization measures, or ad hoc safety measures.
 Risk Management : Collaborate with local Affiliate(s), process owners, and third-party vendors to oversee and implement local Risk Management Plan (RMP) commitments and conduct effectiveness checks. Ensure comprehensive country-level oversight of the implementation of additional Risk Minimization Measures.
 Ad hoc Safety Measures : Ensure comprehensive oversight of the implementation of ad hoc safety measures in the local Affiliate(s). This includes managing notifications of emerging safety issues, maintaining direct communication with healthcare professionals (DHCPs) and patients, enforcing urgent safety restrictions, and overseeing product recalls due to safety or quality concerns.
5. QMS and supporting processes
 Local Procedures: With support of a (Senior) Patient Safety Manager and/or (Associate) Director Patient Safety Director of a region, ensure that local Pharmacovigilance requirements are fully met. Identify any specific requirements that may not be addressed by global procedures and communicate these to the Sandoz regional PS lead(s). Collaborate with the Sandoz regional PS lead(s), global process owners, Quality System Owner (QSO) to develop, update, and implement local procedures that supplement global Pharmacovigilance procedures, ensuring compliance with national regulations where needed.
Trainings: Ensure and oversee that all local internal and external stakeholders are adequately trained in baseline pharmacovigilance obligations.
Records management: Ensure that access to all records is maintained to oversee the flow of safety information at the local level. This includes archiving all safety documentation according to respective policies, guidance, and procedures.
Compliance Management: With support of a (Senior) Patient Safety Manager and/or (Associate) Director Patient Safety Director of a region, engage in compliance governance to oversee both internal and external compliance activities, including regulatory reporting, within established timelines. Ensure that any delayed safety cases or aggregate reports managed by third-party vendors are accurately documented, thoroughly investigated, and that root causes are identified and addressed through appropriate corrective and preventive actions. Audits and Inspections: Oversee local Pharmacovigilance inspections and audits. With support of a (Senior) Patient Safety Manager and/or (Associate) Director Patient Safety Director of a region, collaborate with key local stakeholders, including the Coun-try President, Quality Assurance, Regulatory Affairs, Medical, Commercial, Marketing, and Sales teams, to ensure the Affiliate&rsquo;s PV system is fully prepared for pharmacovigilance inspections and audits. With support of a (Senior) Patient Safety Manager and/or (Associate) Director Patient Safety Director of a region, lead the local PV inspection/audit.
Deviation and CAPA: In collaboration with relevant internal or external stakeholders, identify and document relevant local Pharmacovigilance (PV) system deviations. Pro-actively collaborate in implementing corrective and preventative actions based on root cause analysis and CAPA plans. Serve as the local Patient Safety Subject Matter Ex-pert (SME) for PV system-related deviations and CAPAs in local Affiliate(s).
Local PSMF/PSSF : Support preparation and maintenance of the local Pharmacovigilance-lance System Master File (PSMF) and Pharmacovigilance System Summary File (PSSF) in accordance with local requirements, incorporating input from relevant local and global functions and third-party vendors. Pharmacovigilance Agreements (PVA): Provide input and review of local PVAs, ensuring appropriate language and content. Establish necessary controls for the formation, and the implementation of safety measures.
Local Regulatory Intelligence: Monitor and assess local pharmacovigilance regulatory requirements and updates, identifying gaps and impacts on existing local processes. Communicate any new or revised local pharmacovigilance legislation to relevant global pharmacovigilance teams as per the process, ensuring global assessments are conducted and necessary changes are implemented to maintain full compliance of the pharmacovigilance system.
Business Continuity Planning (BCP):
Ensure that appropriate local BCP plans are established and tested to maintain the flow of safety information during Local 24-Hour Accessibility: Ensure that effective local systems are in place to allow external stakeholders to report adverse events at any time.
6) Governance
Sandoz Patient Safety Governance: Collect and share relevant metrics on local Pharmacovigilance system, business volumes and performance. Participate in governance meetings at local, regional, and global levels to maintain oversight of the pharmacovigilance (PV) system&rsquo;s performance and the safety profile of Sandoz products.
Notification and escalation: Communicate any PV system observations to relevant stakeholders, including local peers, regional PS lead(s), EU QPPV and third-party vendors, within the context of daily business interactions. If an observation cannot be re-solved or if an issue arises, escalate the matter formally using the established escalation procedures.
 7) Projects
Participate in initiatives on local/regional/global level as Subject Matter Expert, or champion to contribute to business improvement for PS activities.
 Key performance indicators:
<ul><li>High Pharmacovigilance Compliance at Country Level:
</li><li>Regulatory Compliance Rate: Percentage of activities compliant with local regulatory requirements.
</li><li>Training Completion Rate: Percentage of staff who have completed mandatory pharmacovigilance training.
</li><li>Adverse Event Reporting Rate: Percentage of adverse events reported within the required timeframe.
</li></ul>2. Local Pharmacovigilance System Audit/Inspection Readiness:
Audit Preparation Score: Score based on a checklist of readiness criteria (e.g., documentation, staff preparedness).
Corrective Action Implementation Rate: Percentage of corrective actions from previous audits implemented on time.
3. Successful Audit/Inspection Outcomes:
Audit/Inspection Pass Rate: Percentage of audits/inspections passed without critical findings.
Time to Resolve Findings: Average time taken to resolve any findings from audits/inspections.
4. RMP Implementation:
RMP Compliance Rate: Percentage of local RMP commitments implemented on time.
Effectiveness Check Rate: Percentage of effectiveness checks conducted.
5. Deviation Management:
Deviation Resolution Rate: Percentage of deviations identified and resolved. CAPA Implementation Rate: Percentage of CAPAs implemented based on root cause analysis
.
6. Regulatory Update Implementation:
Update Implementation Rate: Percentage of new or revised regulations implemented.
 Minimum Requirements:
 
Education and Work Experience:
<ul><li>Experience: Minimum 2 years (for PS Specialist) in pharma industry in pharmacovigilance. if in addition Regulatory Affairs, Medical Affairs, (preferred)
Regulatory Knowledge: Proven understanding of local pharmacovigilance requirements
Process Knowledge: Advanced in pharmacovigilance processes, including compliance, databases, procedures, quality assurance, and training.
Communication: Effective communication skills with various stakeholders.
Audit and Inspection: Experience in pharmacovigilance audits and inspections desirable.
Innovative Thinking: Ability for innovative and strategic thinking.
&middot; Skills: Negotiation, organizational, and interpersonal skills.
Technical Proficiency: Proficiency in computer and IT systems.
</li></ul><ul><li>Professional qualifications in Health Care Sciences (e.g., Medical Doctor, Pharmacist)
 </li></ul>Skills:
<ul><li>Ability for innovative and strategic thinking.
</li><li>Negotiation, organizational, and interpersonal skills.
</li><li>Proficiency in computer and IT systems.
</li><li>Effective communication skills with various stakeholders
 </li></ul>Languages :
<ul><li>&middot; Proficiency in English: Certified level of written and spoken English.
&middot; Local Language Skills: Good working knowledge of the local language.
Additional Languages: Knowledge of other languages is desirable.
</li></ul>Why Sandoz?
Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!
With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.
Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported!
Skills Desired
Agility, Analytical Skill, Analytical Thinking, Computer Network, Cross-Functional Collaboration, Customer-Centric Mindset, Finance, Healthcare Sector Understanding, Health Economics, Health Technology Assessment (HTA), Key Account Management, Market Access, Process Management, Product Positioning, Public Affairs, Real World Evidence (RWE), Value Propositions, Waterfall Project Management</div>

Patient Safety Specialist

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