account manager

senior account manager

senior accountant

sr account manager

accounts associate

associate director account management

Dow Jones

<div>
 <strong>
  Dow Jones
  <br/>
  <br/>
 </strong>
 <strong>
  Location:
 </strong>
 Doha, Qatar
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The Associate Director &ndash; Account Management will be part of the Base Chemical Insights team and is responsible for driving profitable revenue growth across a set of named accounts and new businesses in the Middle East, Africa, and the Indian Subcontinent. This role will report into the regional sales leadership and focus on developing customer relationships, closing new business, and managing the sales process end to end.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 OPIS, a Dow Jones company, provides price transparency across the global fuel supply chain, including the Spot, Wholesale Rack and Retail markets. OPIS enables customers to buy and sell energy commodities with confidence with multi-platform access to accurate data, real-time news, powerful software and educational events. Our commitment to reliability is reinforced by personalized customer service and constant innovation. OPIS listens to what the energy community needs and responds with flexible and easy-to-use products. Navigating world fuel markets is complex &ndash; OPIS makes it simpler.
 <br/>
 <br/>
 <strong>
  You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own and grow a set of named accounts and generate new business opportunities in the assigned territory.
  </li>
  <li>
   Drive the full sales process from prospecting through to closing, while providing monthly forecasts with high accuracy.
  </li>
  <li>
   Develop and execute account strategies to expand Base Chemical Insights' presence in the region.
  </li>
  <li>
   Collaborate with sales and product teams to position solutions effectively and deliver value-based messaging.
  </li>
  <li>
   Travel approximately 35% of the time across the Middle East, Africa, and Indian Subcontinent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 10 years of sales experience, including at least 8 years selling complex enterprise solutions in the Middle East, Africa, or Indian Subcontinent.
  </li>
  <li>
   Proven success closing large and complex deals in the base chemicals or related industries.
  </li>
  <li>
   Strong consultative and value-selling skills, with a track record of uncovering client needs and aligning them to tailored solutions.
  </li>
  <li>
   Experience using CRM tools (Salesforce preferred) and proficiency in Microsoft Excel, Word, and PowerPoint.
  </li>
  <li>
   Business conversational fluency in English (verbal and written).
  </li>
  <li>
   An undergraduate degree in science or a related technical field is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Comprehensive Healthcare Plans
  </li>
  <li>
   Paid Time Off
  </li>
  <li>
   Retirement Plans
  </li>
  <li>
   Comprehensive Insurance Plans
  </li>
  <li>
   Lifestyle Programs &amp; Wellness Resources
  </li>
  <li>
   Education Benefits
  </li>
  <li>
   Family Care Benefits &amp; Caregiving Support
  </li>
  <li>
   Commuter Transit Program
  </li>
  <li>
   Subscription Discounts
  </li>
  <li>
   Employee Referral Program
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Our Organization
  <br/>
  <br/>
 </strong>
 Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world&rsquo;s largest news-gathering operations globally. It is home to leading publications and products including the flagship
 <em>
  Wall Street Journal
 </em>
 ,
 <em>
  Barron&rsquo;s
 </em>
 ,
 <em>
  MarketWatch
 </em>
 ,
 <em>
  Mansion Global
 </em>
 ,
 <em>
  Financial News
 </em>
 ,
 <em>
  Investor&rsquo;s Business Daily
 </em>
 ,
 <em>
  Factiva
 </em>
 ,
 <em>
  Dow Jones Risk &amp; Compliance
 </em>
 ,
 <em>
  Dow Jones Newswires
 </em>
 , OPIS, and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
 <br/>
 <br/>
 Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
 <br/>
 <br/>
 Business Area: Dow Jones - OPIS - CMA
 <br/>
 <br/>
 Job Category: Sales
 <br/>
 <br/>
 <strong>
  Union Status
  <br/>
  <br/>
 </strong>
 Non-Union role
 <br/>
 <br/>
 Since 1882, Dow Jones has been finding new ways to bring information to the world&rsquo;s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron&rsquo;s, MarketWatch and Financial News.
 <br/>
 <br/>
 This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
 <br/>
 <br/>
 Req ID: 47422
</div>


Associate Director - Account Management

Rosewood Doha

<div>
 Job Summary:&nbsp;To manage and supervise the Events department and the areas in Rosewood Doha where private events take place in such a way that company standards are achieved, and all guest expectations are exceeded in respect of quality, quantity, and service.&nbsp;
 <br/>
 Essential Duties and Responsibilities:
 <br/>
 Guest Satisfaction:
 <ul>
  <li>
   Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Values and Culture Characteristics
  </li>
  <li>
   Ensures that associates also provide excellent service to associates in other divisions as appropriate.
  </li>
  <li>
   Spends time in public areas observing associate-guest interaction and talking with guests, works to coach associates in guest service skills as necessary.
  </li>
  <li>
   Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
  </li>
  <li>
   Maintains positive guest and colleague interactions with good working relationships.
  </li>
  <li>
   Implements agreed upon beverage policy and procedures throughout the property.
  </li>
 </ul>
 Finance / Administration:
 <ul>
  <li>
   Assist the Director of Events preparing a rota ensuring all events are staffed and that all casual labor is booked well in advance.
  </li>
  <li>
   Assist the Director of Events preparing a forecast and submitting to the F&amp;B Management weekly, showing the cost of the labor for the following week and to ensure that this cost is within agreed budgets.
  </li>
  <li>
   Assist the Director of Events submitting an actual figure to the F&amp;B Management for all casual and agency labor at the end of each month.
  </li>
 </ul>
 Operations:
 <ul>
  <li>
   Manage the banqueting department so that all guest expectations are met in line with agreed budgets.
  </li>
  <li>
   Ensure that a supervisor is always designated to each event.
  </li>
  <li>
   Carry out necessary preparation in planning forthcoming events for equipment, linen, glassware, silver.
  </li>
  <li>
   Ensure supervision of all full-time and casual staff during the set up and tear down of each event.
  </li>
  <li>
   Take responsibility for all supplier items being delivered for events, ensuring items are well maintained during use and that all items are checked and counted before being picked up by the supplier.
  </li>
  <li>
   Ensure rooms are set up and ready, 1 hour before the event or as specified on the Banqueting Event Order and in accordance with Rosewood Doha standards.
  </li>
  <li>
   Ensure supervision of each event in accordance with the guest&rsquo;s wishes as specified on the event sheet.
  </li>
  <li>
   Supervise the full-time associate and casual staff during each event.
  </li>
  <li>
   Conduct any on-the-job training for new associates and ensure company standards are achieved.
  </li>
  <li>
   Ensure all casual staff are given basic training, covering all aspects of the Casual Worker Handbook and training in the standards of set-up and service within Events and overall standards of Rosewood Doha.
  </li>
  <li>
   Continually monitor the grooming standard of both full-time associate and casual staff, ensuring it consistently meets Rosewood Doha and Events Department standards.
  </li>
  <li>
   Prepare a daily Operations meeting to discuss events, shift planning and any other communication as is needed. Organizing monthly team meeting and Daily Calling every day with Director of Events.
  </li>
  <li>
   Attending the weekly Banqueting Events Order (BEO) communication meeting, raising any queries in relation to the BEO&rsquo;s and developing a stronger understanding of upcoming events and clients.
  </li>
  <li>
   Ensure that the Events Department arranges a pre-event briefing at least one day before the events with the sales &amp; marketing department.
  </li>
  <li>
   Introduce himself/herself to the organizer of each event, explaining that they are in charge of their event and how the organizer can find them, should they require anything.
  </li>
  <li>
   Ensure that when the rooms are not in use, that they are left neat and tidy.
  </li>
  <li>
   Ensure that if any accidents occur to guests, they are dealt with efficiently, and that the F&amp;B Management is informed.
  </li>
  <li>
   Take responsibility for any last-minute changes the organizer may make, and act upon them.
  </li>
  <li>
   Ensure any accidents involving associates are notified to the First Aider on duty and ensure that accident reports are completed or notified to the Director of Events / T&amp;C Department.
  </li>
  <li>
   Act on any additional requests made by the S&amp;M Department that are in the interests of the guest and the company standards.
  </li>
  <li>
   Ensure that all items relevant to the event are posted in Micros for accurate invoicing.
  </li>
  <li>
   Ensure that the F&amp;B Management are kept informed of guest complaints at all times, and deal with or ensure that complaints from guests are dealt with immediately.
  </li>
  <li>
   Take on all other responsibilities as outlined by the Director of Events.
  </li>
  <li>
   Adjust schedules throughout the week to meet the business demands.
  </li>
  <li>
   Check bar set-ups for cleanliness, organization and agreement with group requirements and departmental standards; resolve any problems.
  </li>
  <li>
   Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, layout; ensure agreement with function order and departmental standards; resolve any problems.
  </li>
  <li>
   Assist Event operations associate with their job functions to ensure optimum service to guests.
  </li>
 </ul>
 Standard Responsibilities:
 <ul>
  <li>
   Comply and adhere to the Rosewood company policies.
  </li>
  <li>
   Take on other tasks in addition of the ones stated, in a reasonable framework.
  </li>
  <li>
   Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
  </li>
  <li>
   Model the company&rsquo;s culture, vision, mission and core values at all times.
  </li>
  <li>
   Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
  </li>
  <li>
   Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
  </li>
  <li>
   Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
  </li>
  <li>
   Responsible for the recruitment, in conjunction with the Talent &amp; Culture Department, of associates.
  </li>
  <li>
   Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.
  </li>
  <li>
   Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.&nbsp;
  </li>
 </ul>
 Confidentiality:
 <ul>
  <li>
   Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.&nbsp;
  </li>
 </ul>
 Health &amp; Safety:
 <ul>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   Report any defects in the building, plant or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully conversant with:
  </li>
  <ul>
   <li>
    Regulations
   </li>
   <li>
    Risk Assessments for your department
   </li>
   <li>
    Hotel Fire &amp; Bomb Procedures&nbsp;
   </li>
  </ul>
 </ul>
 Other:
 <ul>
  <li>
   The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
  </li>
  <li>
   As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
  </li>
 </ul>
</div>


Event Operations Manager

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>Job Summary:</div><div>
To manage and supervise the Events department and the areas in Rosewood Doha where private events take place in such a way that company standards are achieved, and all guest expectations are exceeded in respect of quality, quantity, and service.</div><div></div><div><br>
Essential Duties and Responsibilities:</div><div></div><div><br>
Guest Satisfaction:</div><div><ul><li>
Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Values and Culture Characteristics</li><li>
Ensures that associates also provide excellent service to associates in other divisions as appropriate.</li><li>
Spends time in public areas observing associate-guest interaction and talking with guests, works to coach associates in guest service skills as necessary.</li><li>
Ensures that all guest and associate complaints are resolved in a quick and efficient manner.</li><li>
Maintains positive guest and colleague interactions with good working relationships.</li><li>
Implements agreed upon beverage policy and procedures throughout the property.</li></ul></div><div>
Finance / Administration:</div><div><ul><li>
Assist the Director of Events preparing a rota ensuring all events are staffed and that all casual labor is booked well in advance.</li><li>
Assist the Director of Events preparing a forecast and submitting to the F&amp;B Management weekly, showing the cost of the labor for the following week and to ensure that this cost is within agreed budgets.</li><li>
Assist the Director of Events submitting an actual figure to the F&amp;B Management for all casual and agency labor at the end of each month.</li></ul></div><div>
Operations:</div><div><ul><li>
Manage the banqueting department so that all guest expectations are met in line with agreed budgets.</li><li>
Ensure that a supervisor is always designated to each event.</li><li>
Carry out necessary preparation in planning forthcoming events for equipment, linen, glassware, silver.</li><li>
Ensure supervision of all full-time and casual staff during the set up and tear down of each event.</li><li>
Take responsibility for all supplier items being delivered for events, ensuring items are well maintained during use and that all items are checked and counted before being picked up by the supplier.</li><li>
Ensure rooms are set up and ready, 1 hour before the event or as specified on the Banqueting Event Order and in accordance with Rosewood Doha standards.</li><li>
Ensure supervision of each event in accordance with the guest&rsquo;s wishes as specified on the event sheet.</li><li>
Supervise the full-time associate and casual staff during each event.</li><li>
Conduct any on-the-job training for new associates and ensure company standards are achieved.</li><li>
Ensure all casual staff are given basic training, covering all aspects of the Casual Worker Handbook and training in the standards of set-up and service within Events and overall standards of Rosewood Doha.</li><li>
Continually monitor the grooming standard of both full-time associate and casual staff, ensuring it consistently meets Rosewood Doha and Events Department standards.</li><li>
Prepare a daily Operations meeting to discuss events, shift planning and any other communication as is needed. Organizing monthly team meeting and Daily Calling every day with Director of Events.</li><li>
Attending the weekly Banqueting Events Order (BEO) communication meeting, raising any queries in relation to the BEO&rsquo;s and developing a stronger understanding of upcoming events and clients.</li><li>
Ensure that the Events Department arranges a pre-event briefing at least one day before the events with the sales &amp; marketing department.</li><li>
Introduce himself/herself to the organizer of each event, explaining that they are in charge of their event and how the organizer can find them, should they require anything.</li><li>
Ensure that when the rooms are not in use, that they are left neat and tidy.</li><li>
Ensure that if any accidents occur to guests, they are dealt with efficiently, and that the F&amp;B Management is informed.</li><li>
Take responsibility for any last-minute changes the organizer may make, and act upon them.</li><li>
Ensure any accidents involving associates are notified to the First Aider on duty and ensure that accident reports are completed or notified to the Director of Events / T&amp;C Department.</li><li>
Act on any additional requests made by the S&amp;M Department that are in the interests of the guest and the company standards.</li><li>
Ensure that all items relevant to the event are posted in Micros for accurate invoicing.</li><li>
Ensure that the F&amp;B Management are kept informed of guest complaints at all times, and deal with or ensure that complaints from guests are dealt with immediately.</li><li>
Take on all other responsibilities as outlined by the Director of Events.</li><li>
Adjust schedules throughout the week to meet the business demands.</li><li>
Check bar set-ups for cleanliness, organization and agreement with group requirements and departmental standards; resolve any problems.</li><li>
Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness, layout; ensure agreement with function order and departmental standards; resolve any problems.</li><li>
Assist Event operations associate with their job functions to ensure optimum service to guests.</li></ul></div><div>
Standard Responsibilities:</div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission and core values at all times.</li><li>
Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.</li><li>
Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li><li>
Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).</li><li>
Responsible for the recruitment, in conjunction with the Talent &amp; Culture Department, of associates.</li><li>
Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.</li><li>
Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.</li></ul></div><div>
Confidentiality:</div><div><ul><li>
Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.</li></ul></div><div>
Health &amp; Safety:</div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div>
Other:</div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

<div>
 <strong>
  Job Summary
  <br/>
 </strong>
 Supervise the Talent &amp; Culture team to ensure that associate needs are met to the high standard required by the Company and expectations are exceeded. To ensure that the standards of the division meet and exceed the quality standards set.
 <br/>
 Provide comprehensive, confidential Talent &amp; Culture support to all associates and managers to support the achievement of our vision and goals.&nbsp; To support the effective management and performance of the T&amp;C and Training function; to maintain and continue to develop efficient T&amp;C systems and services to support the smooth running of the department.
 <br/>
 To assist and support associates ensuring effective internal and external communications and promotion of positive associate relations whilst ensuring compliance with the hotel&rsquo;s policies and current legislation.
 <br/>
 <br/>
 <strong>
  Essential Duties and Responsibilities
  <br/>
 </strong>
 <strong>
  Supervising:
 </strong>
 <ul>
  <li>
   Carry out one to one session, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.
  </li>
  <li>
   Responsible for the welfare and motivation of associates making use of the information obtained through the annual Associate Engagement Surveys, appraisals and frequent one to one.
  </li>
  <li>
   Oversee the development of the T&amp;C team, Accommodation team through setting clear business objectives and expectations.
  </li>
  <li>
   Conduct regular training with the T&amp;C team &amp; Accommodation team to upskill and develop knowledge.
  </li>
  <li>
   Challenge the way things are done and identify and suggest areas for improvements- encourage others to act as change agents.
  </li>
  <li>
   Get things done with the courage of conviction- act with a sense of urgency and effectively delegate to improve efficiency.
  </li>
  <li>
   Oversee the cleanliness, and safety of associates staying in Accommodation. Liaising with Accommodation Manager to maintain all the accommodation requirements, and associate&rsquo;s satisfaction are meet with high standard.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Recruitment:
 </strong>
 <ul>
  <li>
   Show a sound understanding of the internal and external marketplace - keep abreast of industry trends and introduce innovative recruitment techniques including the use of overseas job boards.
  </li>
  <li>
   Remain proactive in the recruitment process ensuring all vacancies assigned are filled in a timely manner in line with Rosewood Doha&rsquo;s authorised head count and budget for associate level.
  </li>
  <li>
   Manage and oversee the recruitment of all positions up to and including management roles.
  </li>
  <li>
   Analysis of recruitment platforms including time to fill and calibre of candidates.
  </li>
  <li>
   Liaise with recruitment agencies as and when required, ensuring competitive rates are negotiated.
  </li>
  <li>
   Maintain accurate and complete records of the entire recruitment process.
  </li>
  <li>
   Assist with recruitment activities by screening candidates, arranging interviews, conducting interviews when needed, in line with Rosewood Doha&rsquo;s behavioural interview standards, and dealing with general enquiries relating to vacancies in a timely manner.
  </li>
  <li>
   Ensure recruitment paperwork is prepared and updated prior to the recruitment commencing, e.g. Authorisation to recruit, job descriptions, etc.
  </li>
  <li>
   Maintain candidate management system (Avature) ensuring candidates are responded to within the set time.
  </li>
  <li>
   Compile job advertisements ensuring maximum coverage of the vacancy, at a minimum of three days on our internal vacancy list.
  </li>
  <li>
   Oversee associate referencing procedures in line with company policy, ensuring effective administration and tracking systems are in place and highlighting any risks or anomalies.
  </li>
  <li>
   Participate in Career Fairs and College/University open days as requested to represent opportunities within Rosewood Doha and Rosewood Hotels.
  </li>
  <li>
   Provides support to the Government Relation Team and gets familiar with all government mandatory processes such as nationality quota, entry visa, residence visa, QID and visa renewal, etc&hellip;
  </li>
  <li>
   Ensure compliance with all Immigration and governmental requirements in line with Local Law. Conduct a bi-annual audit of all immigration records.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Employee Relations:
 </strong>
 <ul>
  <li>
   Report on the hotels&rsquo; leave balance through monthly reporting of holidays taken.
  </li>
  <li>
   Analyse sickness absence records monthly and work with HOD&rsquo;s to tackle repeat and support long term absences back to work.
  </li>
  <li>
   Assist Managers with the appraisal process as required, review appraisal output with relevant managers to assess and establish training needs and requirements.
  </li>
  <li>
   Listen to associates that may need to discuss personal issues, ensure confidentiality is maintained at all times and the Assistant DOTC is kept informed.
  </li>
  <li>
   Conduct investigations, disciplinaries and grievance hearings as directed by the Assistant DOTC.
  </li>
  <li>
   Manage and resolve complex associate relations issues, including disputes, grievances, and disciplinary actions.
  </li>
  <li>
   Advise managers on conducting and performance related issues within their departments in accordance with company policy, best practice and legislation.
  </li>
  <li>
   Ensure maternity, paternity, parental and other entitlements and rights are observed in accordance with legislation and company procedure.
  </li>
  <li>
   Manage long term incapacity through ill-health and short term/persistent sickness and absence problems.
  </li>
  <li>
   Manage the flexible working process ensuring associates and managers are aware of the rights and legislation.
  </li>
  <li>
   Ensure compliance with labor laws and regulations.
  </li>
  <li>
   Conduct exit interviews of all associates up to and including management level and communicate details to the Head of the Department/ ExCom to assist with the hotel retention strategy.
  </li>
  <li>
   Monitor and communicate three monthly probation reviews with all new associates ensuring reviews are conducted in line with our procedure ensuring alerts are given to the department head, Assistant DOTC &amp; DOTC before completion of the 3-month period.
  </li>
  <li>
   Monitor the welfare of associates and contribute to the successful operation of the Associate Restaurant to ensure appropriate standards of service and hygiene are maintained.
  </li>
  <li>
   Coordinate the planning and execution of social events ensuring maximum participation.
  </li>
  <li>
   Coordinate the organisation and delivery of the associate recognition &amp; year of service awards and Hotel Communications Meetings.
  </li>
  <li>
   Promote a positive and inclusive workplace culture.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  T&amp;C Department / Administration:
 </strong>
 <ul>
  <li>
   Assist with the completion of the monthly turnover/Metrics report.
  </li>
  <li>
   Ensure all processes in place maximise efficiency of the T&amp;C department.
  </li>
  <li>
   Attend all relevant meetings as requested by the Assistant Director of Talent &amp; Culture, including Health and Safety and Communications Meetings.
  </li>
  <li>
   Maintain the department&rsquo;s filing system, ensuring an annual audit takes place.
  </li>
  <li>
   Encourage, motivate and support all associates with whom you work.
  </li>
  <li>
   Ensure confidentiality is maintained at all times in line with the Data Protection Act.
  </li>
  <li>
   Assist with the preparation and distribution of contracts and offer letters, including alterations such as internal transfers and promotions.
  </li>
  <li>
   Maintain T&amp;C areas, including notice boards and office areas on a daily basis.
  </li>
  <li>
   Be aware of and maintain department standards.
  </li>
  <li>
   Participate and assist in appraisal training for all division and department heads.
  </li>
  <li>
   Support the delivery of an effective communications approach across the Hotel, including the Newsletter, contribution to consultative meetings and maintenance of noticeboards.
  </li>
  <li>
   Development/update of T&amp;C and/or Training policies and procedures as required, such as contractual information, and associate guidebook.
  </li>
  <li>
   Ensure that policies are compliant with relevant laws and regulations.
  </li>
  <li>
   Communicate policies to employees and enforce adherence. Handle labor disputes and negotiations.
  </li>
  <li>
   Collect and analyze T&amp;C data to make data-driven decisions. Use data to identify trends and areas for improvement.
  </li>
  <li>
   Carry out a show round the hotel when required. Attend all training courses as and when required.
  </li>
  <li>
   Manage the T&amp;C department's budget. Ensure efficient allocation of resources.
  </li>
  <li>
   Ensure job descriptions are accurately typed and maintained for all designations at all times.
  </li>
  <li>
   Oversee the implementation and maintenance of HRIS (Human Resources Information System) and other T&amp;C technology.
  </li>
  <li>
   Oversees the implementation of annual increases and other wage adjustments.
  </li>
  <li>
   Complete and maintain current records on a competitive wage and benefit survey for all hotel positions.
  </li>
  <li>
   Oversee the payroll process to ensure accurate and timely payment of employees.
  </li>
  <li>
   Handle payroll audits and resolve payroll-related discrepancies.
  </li>
  <li>
   Collaborate with finance departments for monthly payroll reporting.
  </li>
  <li>
   At the end of the year, review employee benefits programs, including health insurance, worker compensation.
  </li>
  <li>
   Address associate inquiries and issues related to benefits and health coverage. Promote associate wellness programs and initiatives.
  </li>
  <li>
   Coordinate with occupational health and safety to ensure a safe and healthy workplace.
  </li>
  <li>
   Develop and implement health and safety policies and procedures.
  </li>
  <li>
   Respond to workplace health emergencies and incidents, ensuring compliance with applicable regulations.
  </li>
  <li>
   Ensure accommodation arrangements meet safety, quality, and budgetary standards.
  </li>
  <li>
   Handle accommodation-related concerns and requests from employees.
  </li>
  <li>
   Establish and enforce policies and guidelines for associate accommodation.
  </li>
  <li>
   Monitor compliance with local housing laws and regulations.
  </li>
  <li>
   Work closely with mobility and relocation services to facilitate smooth transitions for associates moving to new locations.
  </li>
  <li>
   Oversee review of contracts to ensure that pertinent provisions are included to protect the interests of the Hotel, prior to Director of Talent &amp; Culture&rsquo; signature.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Standard Responsibilities
 </strong>
 <ul>
  <li>
   Complies and adheres to the Rosewood company policies.
  </li>
  <li>
   Takes on other tasks in addition of the ones stated, in a reasonable framework.
  </li>
  <li>
   Is a &ldquo;brand ambassador&rdquo; at all times and ensures brand integrity and clarity are always maintained.
  </li>
  <li>
   Models the company&rsquo;s culture, vision, mission and core values at all times.
  </li>
  <li>
   Keeps abreast of newest trends and innovations in the hospitality industry and within Talent &amp; Culture.
  </li>
  <li>
   Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and&nbsp; &nbsp;resources.
  </li>
  <li>
   Takes a proactive approach to administration, coordination of activities and recruitment, anticipating potential opportunities.
  </li>
  <li>
   Maintain effective communication within the department and ensure that the Assistant Director of Talent &amp; Culture is kept well informed of any problems/queries that have arisen.
  </li>
  <li>
   Report any problems/complaints to the Assistant Director of Talent &amp; Culture
  </li>
  <li>
   To attend any department training sessions and/or meetings required.
  </li>
  <li>
   To liaise with other departments to ensure good communication and offer support.
  </li>
  <li>
   To be fully conversant with the T&amp;C Policies &amp; Procedures.
  </li>
  <li>
   Supports the hotel operation in times of demand.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Confidentiality
  <br/>
 </strong>
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates.&nbsp; It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
 <br/>
 <br/>
 <strong>
  Health &amp; Safety
 </strong>
 <ul>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulation and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   To report any defects in the building, plant or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to associate, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   To attend Statutory Fire, Health &amp; Safety training and to be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully conversant with:
  </li>
  <ul>
   <li>
    Rules &amp; Regulations
   </li>
   <li>
    Risk Assessments for your department
   </li>
   <li>
    Hotel Fire &amp; Bomb Procedures
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Other
 </strong>
 <ul>
  <li>
   The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
  </li>
  <li>
   As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
  </li>
 </ul>
</div>


Talent and Culture Manager

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Talent and Culture
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
Supervise the Talent &amp; Culture team to ensure that associate needs are met to the high standard required by the Company and expectations are exceeded. To ensure that the standards of the division meet and exceed the quality standards set.</div><div></div><div><br>
Provide comprehensive, confidential Talent &amp; Culture support to all associates and managers to support the achievement of our vision and goals. To support the effective management and performance of the T&amp;C and Training function; to maintain and continue to develop efficient T&amp;C systems and services to support the smooth running of the department.</div><div></div><div><br>
To assist and support associates ensuring effective internal and external communications and promotion of positive associate relations whilst ensuring compliance with the hotel&rsquo;s policies and current legislation.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div></div><div><b><br>
Supervising:</b></div><div><ul><li>
Carry out one to one session, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.</li><li>
Responsible for the welfare and motivation of associates making use of the information obtained through the annual Associate Engagement Surveys, appraisals and frequent one to one.</li><li>
Oversee the development of the T&amp;C team, Accommodation team through setting clear business objectives and expectations.</li><li>
Conduct regular training with the T&amp;C team &amp; Accommodation team to upskill and develop knowledge.</li><li>
Challenge the way things are done and identify and suggest areas for improvements- encourage others to act as change agents.</li><li>
Get things done with the courage of conviction- act with a sense of urgency and effectively delegate to improve efficiency.</li><li>
Oversee the cleanliness, and safety of associates staying in Accommodation. Liaising with Accommodation Manager to maintain all the accommodation requirements, and associate&rsquo;s satisfaction are meet with high standard.</li></ul></div><div></div><div><b><br>
Recruitment:</b></div><div><ul><li>
Show a sound understanding of the internal and external marketplace - keep abreast of industry trends and introduce innovative recruitment techniques including the use of overseas job boards.</li><li>
Remain proactive in the recruitment process ensuring all vacancies assigned are filled in a timely manner in line with Rosewood Doha&rsquo;s authorised head count and budget for associate level.</li><li>
Manage and oversee the recruitment of all positions up to and including management roles.</li><li>
Analysis of recruitment platforms including time to fill and calibre of candidates.</li><li>
Liaise with recruitment agencies as and when required, ensuring competitive rates are negotiated.</li><li>
Maintain accurate and complete records of the entire recruitment process.</li><li>
Assist with recruitment activities by screening candidates, arranging interviews, conducting interviews when needed, in line with Rosewood Doha&rsquo;s behavioural interview standards, and dealing with general enquiries relating to vacancies in a timely manner.</li><li>
Ensure recruitment paperwork is prepared and updated prior to the recruitment commencing, e.g. Authorisation to recruit, job descriptions, etc.</li><li>
Maintain candidate management system (Avature) ensuring candidates are responded to within the set time.</li><li>
Compile job advertisements ensuring maximum coverage of the vacancy, at a minimum of three days on our internal vacancy list.</li><li>
Oversee associate referencing procedures in line with company policy, ensuring effective administration and tracking systems are in place and highlighting any risks or anomalies.</li><li>
Participate in Career Fairs and College/University open days as requested to represent opportunities within Rosewood Doha and Rosewood Hotels.</li><li>
Provides support to the Government Relation Team and gets familiar with all government mandatory processes such as nationality quota, entry visa, residence visa, QID and visa renewal, etc&hellip;</li><li>
Ensure compliance with all Immigration and governmental requirements in line with Local Law. Conduct a bi-annual audit of all immigration records.</li></ul></div><div></div><div><b><br>
Employee Relations:</b></div><div><ul><li>
Report on the hotels&rsquo; leave balance through monthly reporting of holidays taken.</li><li>
Analyse sickness absence records monthly and work with HOD&rsquo;s to tackle repeat and support long term absences back to work.</li><li>
Assist Managers with the appraisal process as required, review appraisal output with relevant managers to assess and establish training needs and requirements.</li><li>
Listen to associates that may need to discuss personal issues, ensure confidentiality is maintained at all times and the Assistant DOTC is kept informed.</li><li>
Conduct investigations, disciplinaries and grievance hearings as directed by the Assistant DOTC.</li><li>
Manage and resolve complex associate relations issues, including disputes, grievances, and disciplinary actions.</li><li>
Advise managers on conducting and performance related issues within their departments in accordance with company policy, best practice and legislation.</li><li>
Ensure maternity, paternity, parental and other entitlements and rights are observed in accordance with legislation and company procedure.</li><li>
Manage long term incapacity through ill-health and short term/persistent sickness and absence problems.</li><li>
Manage the flexible working process ensuring associates and managers are aware of the rights and legislation.</li><li>
Ensure compliance with labor laws and regulations.</li><li>
Conduct exit interviews of all associates up to and including management level and communicate details to the Head of the Department/ ExCom to assist with the hotel retention strategy.</li><li>
Monitor and communicate three monthly probation reviews with all new associates ensuring reviews are conducted in line with our procedure ensuring alerts are given to the department head, Assistant DOTC &amp; DOTC before completion of the 3-month period.</li><li>
Monitor the welfare of associates and contribute to the successful operation of the Associate Restaurant to ensure appropriate standards of service and hygiene are maintained.</li><li>
Coordinate the planning and execution of social events ensuring maximum participation.</li><li>
Coordinate the organisation and delivery of the associate recognition &amp; year of service awards and Hotel Communications Meetings.</li><li>
Promote a positive and inclusive workplace culture.</li></ul></div><div></div><div><b><br>
T&amp;C Department / Administration:</b></div><div><ul><li>
Assist with the completion of the monthly turnover/Metrics report.</li><li>
Ensure all processes in place maximise efficiency of the T&amp;C department.</li><li>
Attend all relevant meetings as requested by the Assistant Director of Talent &amp; Culture, including Health and Safety and Communications Meetings.</li><li>
Maintain the department&rsquo;s filing system, ensuring an annual audit takes place.</li><li>
Encourage, motivate and support all associates with whom you work.</li><li>
Ensure confidentiality is maintained at all times in line with the Data Protection Act.</li><li>
Assist with the preparation and distribution of contracts and offer letters, including alterations such as internal transfers and promotions.</li><li>
Maintain T&amp;C areas, including notice boards and office areas on a daily basis.</li><li>
Be aware of and maintain department standards.</li><li>
Participate and assist in appraisal training for all division and department heads.</li><li>
Support the delivery of an effective communications approach across the Hotel, including the Newsletter, contribution to consultative meetings and maintenance of noticeboards.</li><li>
Development/update of T&amp;C and/or Training policies and procedures as required, such as contractual information, and associate guidebook.</li><li>
Ensure that policies are compliant with relevant laws and regulations.</li><li>
Communicate policies to employees and enforce adherence. Handle labor disputes and negotiations.</li><li>
Collect and analyze T&amp;C data to make data-driven decisions. Use data to identify trends and areas for improvement.</li><li>
Carry out a show round the hotel when required. Attend all training courses as and when required.</li><li>
Manage the T&amp;C department's budget. Ensure efficient allocation of resources.</li><li>
Ensure job descriptions are accurately typed and maintained for all designations at all times.</li><li>
Oversee the implementation and maintenance of HRIS (Human Resources Information System) and other T&amp;C technology.</li><li>
Oversees the implementation of annual increases and other wage adjustments.</li><li>
Complete and maintain current records on a competitive wage and benefit survey for all hotel positions.</li><li>
Oversee the payroll process to ensure accurate and timely payment of employees.</li><li>
Handle payroll audits and resolve payroll-related discrepancies.</li><li>
Collaborate with finance departments for monthly payroll reporting.</li><li>
At the end of the year, review employee benefits programs, including health insurance, worker compensation.</li><li>
Address associate inquiries and issues related to benefits and health coverage. Promote associate wellness programs and initiatives.</li><li>
Coordinate with occupational health and safety to ensure a safe and healthy workplace.</li><li>
Develop and implement health and safety policies and procedures.</li><li>
Respond to workplace health emergencies and incidents, ensuring compliance with applicable regulations.</li><li>
Ensure accommodation arrangements meet safety, quality, and budgetary standards.</li><li>
Handle accommodation-related concerns and requests from employees.</li><li>
Establish and enforce policies and guidelines for associate accommodation.</li><li>
Monitor compliance with local housing laws and regulations.</li><li>
Work closely with mobility and relocation services to facilitate smooth transitions for associates moving to new locations.</li><li>
Oversee review of contracts to ensure that pertinent provisions are included to protect the interests of the Hotel, prior to Director of Talent &amp; Culture&rsquo; signature.</li></ul></div><div></div><div><b><br>
Other Standard Responsibilities</b></div><div><ul><li>
Complies and adheres to the Rosewood company policies.</li><li>
Takes on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Is a &ldquo;brand ambassador&rdquo; at all times and ensures brand integrity and clarity are always maintained.</li><li>
Models the company&rsquo;s culture, vision, mission and core values at all times.</li><li>
Keeps abreast of newest trends and innovations in the hospitality industry and within Talent &amp; Culture.</li><li>
Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources.</li><li>
Takes a proactive approach to administration, coordination of activities and recruitment, anticipating potential opportunities.</li><li>
Maintain effective communication within the department and ensure that the Assistant Director of Talent &amp; Culture is kept well informed of any problems/queries that have arisen.</li><li>
Report any problems/complaints to the Assistant Director of Talent &amp; Culture</li><li>
To attend any department training sessions and/or meetings required.</li><li>
To liaise with other departments to ensure good communication and offer support.</li><li>
To be fully conversant with the T&amp;C Policies &amp; Procedures.</li><li>
Supports the hotel operation in times of demand.</li></ul></div><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulation and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
To report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associate, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
To attend Statutory Fire, Health &amp; Safety training and to be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Rules &amp; Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div></div><div><b><br>
Other</b></div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

<div>
 <strong>
  Job Summary
  <br/>
 </strong>
 The Director of Sales is responsible for ensuring the sales manpower resources are deployed effectively to drive revenue streams across the key markets of Rosewood Doha. The role involves preparing clear Sales strategies for key market segments and channels of distribution and ensuring the agreed sales plans are implemented in accordance with industry best practice. The Director of Sales offers support to the Director of Sales &amp; Marketing in the management of the day-to-day workings of the sales team, meeting targets and achieving sales strategy. They will manage their own client base whilst also implementing action plans and accomplishing set targets.
 <br/>
 <br/>
 <strong>
  E
 </strong>
 <strong>
  ssential Duties and Responsibilities
 </strong>
 <ul>
  <li>
   At all times strive to represent Rosewood Doha in the most professional, courteous, and efficient manner.
  </li>
  <li>
   Report to the Director of Sales and Marketing on sales direction and performance delivery.
  </li>
  <li>
   Oversee the planning, deployment, and day-to-day functioning of the sales team.
  </li>
  <li>
   Responsible for delivering revenue performance against business plan projections (including occupancy, average rate, revenue, RevPAR, and market share performance.)
  </li>
  <li>
   Identify key and potential accounts and act on them immediately in accordance with agreed business development strategy.
  </li>
  <li>
   Formulate clear statements of objectives for the department and ensure their timely implementation.
  </li>
  <li>
   Develop realistic, transparent goals broken down by key market segments, presented in the form of a personal business plan. Monitors systematically the revenue performance of key retention, development, and acquisition accounts.
  </li>
  <li>
   Analyze sales performance statistics and adjust sales team strategy in accordance with changes in the market.
  </li>
  <li>
   Performance: should be in abidance with the expectations defined in the goal setting phase.
  </li>
  <li>
   Assist the DOSM to foster close long-term relationships with key corporate, leisure and group accounts and to qualify accounts by decision maker, influencer, booker, channel, and guest.
  </li>
  <li>
   Provide recommendations to refine and improve the services available at the hotel based on feedback from the marketplace.
  </li>
  <li>
   Introduce the Managing Director and DOSM to key players within key organizations.
  </li>
  <li>
   Represent Rosewood Doha at key events, sales trips, roadshows, product launches, and media events.
  </li>
  <li>
   Develop and execute a goal orientated e-commerce strategy that delivers the annual goals of these specific market segments.
  </li>
  <li>
   Prepare and present to the DOSM the individual sales targets for that underpin the hotels agreed budgeted revenue objectives.
  </li>
  <li>
   Is responsible for preparing and overseeing the individual sales personnel action plan that effectively delivers the hotel revenue goals assigned to them.
  </li>
  <li>
   Responsible for achieving rooms&rsquo; revenues as well as the targets set by the DOSM within the year (generation of leads, prospecting, converting, competition check, team goals establishment, Employee satisfaction survey results, etc...)
  </li>
  <li>
   Review direct competition and ensure complete awareness by all sales team of competitor&rsquo;s activities at all times.
  </li>
  <li>
   Assist as requested by the DOSM with the preparation of specific marketing initiatives.
  </li>
  <li>
   Responsible for granting approval of established discounts for rooms and food and beverage sales including the closing of contractual terms for repeat or bulk business.
  </li>
  <li>
   Complete quarterly reviews with assigned sales team of all VIP, corporate, government and transient accounts to ensure they are in-line with objectives. Recommend and oversee the implementation of remedial sales actions to target underperforming accounts.
  </li>
  <li>
   Source competitive intelligence and feedback to DOSM and Managing Director.
  </li>
  <li>
   Identify relevant marketing opportunities and partnership potential with key corporate companies.
  </li>
  <li>
   Participate in planning and organizing key exhibitions, roadshows and sales trips to maximize the brand coverage of Rosewood Hotels and Resorts and optimize the production of short-, medium- and longterm business for Rosewood Doha.
  </li>
  <li>
   To conduct timely sales meetings with the sales team to provide appropriate levels of professional direction on a daily, weekly, and monthly basis.
  </li>
  <li>
   To interface with key corporate accounts, to build a network of professional contacts to drive high yielding business into Rosewood Doha.
  </li>
  <li>
   Liaise professionally and timely with all department heads as it relates to the coordination of sales issues to ensure their effective execution.
  </li>
  <li>
   Ensure proper and timely submission of recurrent and ad-hoc reports.
  </li>
  <li>
   Drafting of standard operating procedures (SOP&rsquo;s) for corporate and leisure sales.
  </li>
  <li>
   Ensure proper recording of all sales activities carried out by the sales team in Delphi Sales and Catering with weekly sales reporting in place.
  </li>
  <li>
   Evaluate the sales team&rsquo;s skill set and recommend training plans to the DOSM that will improve the ability and worth of our sales team to the hotels.
  </li>
  <li>
   Plan, manage and evaluate current sales processes and activities in collaboration with DOSM and sales associates.
  </li>
  <li>
   Handle complaints from contractual partners and inform the department(s) concerned of the results, resolves such complaints to retain customer loyalty.
  </li>
  <li>
   Provide management team with feedback on the customer experience of corporate and leisure guests.
  </li>
  <li>
   Support all hotel departments in communicating the preferences of senior dignitaries and VIP hotel guests.
  </li>
  <li>
   Fully respect and work within corporate identity guidelines as defined in the graphic standards manual.
  </li>
  <li>
   Carry out other reasonable duties that may be assigned to him from time to time and as directed by the DOSM.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Standard Responsibilities
 </strong>
 <ul>
  <li>
   Comply and adhere to the Rosewood company policies.
  </li>
  <li>
   Take on other tasks in addition to the ones stated, in a reasonable framework.
  </li>
  <li>
   Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.
  </li>
  <li>
   Model the company&rsquo;s culture, vision, mission, and core values at all times.
  </li>
  <li>
   Takes a proactive approach to management of the department, anticipating potential opportunities.
  </li>
  <li>
   To actively promote the services and facilities available to guests within the hotel and other Rosewood Hotels, maximizing revenue from other outlets (e.g. car transfers, mobile phone rental, telephones, valet services, spa and Food &amp; Beverage facilities, etc.)
  </li>
  <li>
   To assist in the formation of the annual department budget, and to monitor it throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions.
  </li>
  <li>
   To accurately forecast revenue and payroll on a weekly basis and to take appropriate action to influence results positively towards exceeding budgets whilst ensuring that appropriate department holiday plans are maintained.
  </li>
  <li>
   Ensure an efficient and well organised department, ensuring all associates are well trained and highly motivated.
  </li>
  <li>
   To maintain accurate departmental records with respect to associate and training issues, associate development issues and departmental communication issues.
  </li>
  <li>
   To create and update full operating manuals with respect to responsibilities of each position and minimum standards to be achieved and to ensure their effective utilization.
  </li>
  <li>
   Consistently meet the expectations and requirements of internal associate and external guests.
  </li>
  <li>
   Obtain first-hand guest information and use it for improvements in products and services.
  </li>
  <li>
   Act with guests in mind; establish and maintain effective relationships with guests and gain their trust and respect.
  </li>
  <li>
   Maintain effective communication within the department and ensure that the department manager is kept well informed of any problems/queries that have arisen.
  </li>
  <li>
   To liaise with other departments to ensure good communication and offer support.
  </li>
  <li>
   To attend to any guest comments brought to their attention either directly or through the Front Office Managers, Managing Director or other Executive Committee Member or Head of Department and to deal with these efficiently and courteously.
  </li>
  <li>
   To conduct selection interviews alongside the Talent and Culture Team for potential new associates as and when required.
  </li>
  <li>
   To carry out one to one conversation, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.
  </li>
  <li>
   To maintain discipline within the department and conduct disciplinary and grievance interviews with all relevant associates and as and when required with the Talent and Culture Department.
  </li>
  <li>
   To be responsible for the welfare and motivation of associates making use of the information obtainedt hrough the annual associate Surveys, appraisals, and frequent one to one conversation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Confidentiality
  <br/>
 </strong>
 Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates, unless otherwise stated.
 <br/>
 <br/>
 <br/>
 <strong>
  Health &amp; Safety
 </strong>
 <ul>
  <li>
   Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
  </li>
  <li>
   The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
  </li>
  <li>
   Report any defects in the building, plant, or equipment according to hotel procedure.
  </li>
  <li>
   Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.
  </li>
  <li>
   Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.
  </li>
  <li>
   Be fully conversant with:
  </li>
  <ul>
   <li>
    Regulations
   </li>
   <li>
    Risk Assessments for your department
   </li>
   <li>
    Hotel Fire &amp; Bomb Procedures
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Other
  <br/>
 </strong>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
</div>


Director of Sales

<div>
 <strong>
  OVERVIEW/BASIC FUNCTION:
 </strong>
 Responsible for directly managing the Accounting Department&rsquo;s daily activities.  Responsible for the preparation of an accurate financial statement each month.  In addition, prepares Balance Sheet reconciliations monthly.
 <br/>
 <br/>
 <strong>
  RESPONSIBILITIES:
 </strong>
 <ul>
  <li>
   Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  </li>
  <li>
   Ensure that standards are maintained at a superior level on a daily basis.
  </li>
  <li>
   Supervises the month-end financial closing.  Assigns and enforces deadlines for all stages of the closing process.
  </li>
  <li>
   Prepare journal entries in accordance with required procedures.
  </li>
  <li>
   Prepare Balance Sheet Reconciliations on a monthly basis; provide backup for each account.
  </li>
  <li>
   Clear any reconciling items within the next month.
  </li>
  <li>
   Hire, coach, counsel and motivate Accounting Staff.
  </li>
  <li>
   Ensure general ledger accounts adhere to USALI and company policies.
  </li>
  <li>
   Count General Cashier Safe no less than once a month; report results to Director of Finance.
  </li>
  <li>
   Reviews and confirms the cost control calculations on monthly cost reporting as well as inventories.
  </li>
  <li>
   Work with Purchasing Manager in regular market and price comparison reviews.
  </li>
  <li>
   Ensure all taxes are filed and prepared accurately each month.  (I.e., VAT, sales, occupancy, etc.) and keep abreast of all regulatory changes.
  </li>
  <li>
   Prepare and participate with annual public accounting firm audit of books and records, owner audits and corporate office audits.
  </li>
  <li>
   Prepare annual performance reviews of staff.
  </li>
  <li>
   Cover responsibilities of Director of Finance in their absence.
  </li>
  <li>
   Participate in required meetings.
  </li>
  <li>
   Directly handle all/any taxing authority audits, defending any inaccuracies presented in an audit.
  </li>
  <li>
   Perform any special projects required by Director of Finance.
  </li>
  <li>
   Perform a self-audit on one Accounting position each month.
  </li>
  <li>
   Request Change Orders from bank for General Cashier.
  </li>
  <li>
   Fund Reserve for Replacement Bank Account based on HMA and reimburse operating account, if any, for Capital Expenditures.
  </li>
  <li>
   Maintain end of month working papers in organized and easily accessible files.
  </li>
  <li>
   Enforce regular vacations of accounting personnel.
  </li>
  <li>
   Maintain a tax calendar noting due dates each year in a visible area of the office.
  </li>
  <li>
   Balance each month intercompany accounts.
  </li>
  <li>
   Assist in the preparation of budgets; help to maintain compliance to budget guidelines.
  </li>
  <li>
   Work with the Division Heads in preparation of monthly forecasts and prepare comparisons for review of Director of Finance.
  </li>
  <li>
   Prepare and review with the Director of Finance, various month end review documents (owners, corporate, internal P&amp;L review etc.).
  </li>
  <li>
   Maintain/update the various checklists book.
  </li>
  <li>
   All other duties as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ACCOUNTABILITY:
 </strong>
 <ul>
  <li>
   Held accountable and committed whatever it takes to comply with the company&rsquo;s OSHMS Policies, OSHMS Procedure, &amp; Operational Works Instruction and any other relevant legislation applies within the organization.
  </li>
  <li>
   Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.
  </li>
  <li>
   To report to his supervisor or respective Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  QUALIFICATIONS:
 </strong>
 <ul>
  <li>
   Experience:                          Minimum five years&rsquo; experience in hotel accounting.
  </li>
  <li>
   Education:                           College degree in Accounting (preferably post-graduate degree or any professional qualification in Finance)
  </li>
  <li>
   General Skills:                      Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.  Knowledge of Uniform System of Accounting (USALI) is a must.
  </li>
  <li>
   Technical Skills:                    Ability to input and access information into all hotel systems; ability to maintain concentration and think clearly; ability to prioritize, organize and follow-up; ability to promote positive relations with staff; ability to maintain confidentiality of Accounting information; ability to perform job functions with minimal supervision; ability to remain stationary at assigned post for extended periods of time; ability to focus on details and resolve numerical problems; ability to work cohesively with other departments and co-workers as part of a team; ability to perform multiple tasks at one time.  Must possess in-depth knowledge of the basic hospitality software - SUN, Vision Excel, Opera, Micros as well as knowledge of the MS Office functionalities.
  </li>
  <li>
   Language:                            Required to speak, read and write English, with fluency in other languages preferred.
  </li>
 </ul>
</div>


Assistant Director of Finance

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