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associate director coverage international dubai

First Abu Dhabi Bank (FAB)

<div>
 To manage and grow large account portfolios and client relationships for assigned portfolio in the Corporate Banking segment; improve service quality levels and supervise the subordinates&rsquo; day-to-day activities and client interactions to ensure that the objectives are constantly met and its revenue targets achieved, while maintaining client satisfaction and portfolio credit quality. High collaboration required internally and externally, with local and international client outreach (includes meetings in different time zones and tight deadline submissions). A highly engaged person who can drive the business and internal processes to ensure approvals are sought in a short time span.
</div>

Associate Director, Coverage International - Dubai

Sobha Realty

Company DescriptionSobha Realty, headquartered in Dubai, is renowned for creating exquisite and rare residences at the world's most coveted addresses. The company exemplifies trust, discretion, and uncompromising quality, following the values of its founder. Known for unmatched luxury, Sobha Realty develops esteemed real estate projects, attracting royalty and influential individuals worldwide. The company is recognized for its keen design acumen, commitment to excellence, and dedication to innovation. Notable projects include Sobha Hartland and Meydan Sobha, which redefine luxury living in Dubai.Role Description:This is a full-time, on-site role for a Sales Director located in Abu Dhabi. The Sales Director will be responsible for leading and managing the sales team, overseeing sales operations, and ensuring customer satisfaction. Daily tasks include developing business strategies, driving sales growth, and managing relationships with clients. The Sales Director will also focus on business development and team management to achieve company objectives.Qualifications:<ul><li>The primary role of Sales Team Lead is to achieve the sales targets as per business plan and drive sales within a competitive market</li><li>Managing, developing and mentoring the Sales team through the entire sales process in terms of strategy, prospect management and closure</li><li>Manage broker accounts and assist team with complex sales negotiations and involve in closing of deals</li><li>Regular analysis of sales trends &amp; execute new sales techniques to target the right market. Identify emerging markets and market shifts and keep on competition market</li><li>Manage the strategy by developing a broker network at domestic &amp; international level. Monitor and drive sales activities to achieve sales targets and encourage both brokers</li><li>Design and implement a strategic business plan and ensure strong presence through brokers/roadshows within prospective region</li><li>Manage a diverse sales team across various nationalities selling off plan and on site projects</li><li>Manage a high profile customer account. Build and promote strong customer relationships by partnering with them for Sobha Connect Program</li><li>Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization</li></ul>Education &amp; Experience:<ul><li>Bachelor&rsquo;s Degree from accredited university</li><li>10+ years of sales experience in Real Estate Brokerage or Developer</li><li>Minimum 7 years of experience in a senior leadership role, working and managing a Sales Team</li></ul>Skills:<ul><li>Demonstrate outstanding leadership, communication and interpersonal skills</li><li>Demonstrates an ability to address customer needs in a professional manner</li><li>Expertise in strategic planning and execution, and team motivation techniques</li></ul>Job Type: Full-timePay: AED15,000.00 per monthExperience:<ul><li>Real Estate: 6 years (Required)</li></ul>License/Certification:<ul><li>Driving License (Preferred)</li></ul>

Sales Director - Sobha Realty (Abu Dhabi)

Metropolitan Capital Real Estate

<div>
 
 
 About Metropolitan Capital Real Estate:
 
 
 
 Established in
 
 2008
 
 ,
 
 The Metropolitan Group
 
 is a distinguished company that has been dedicated to providing exceptional property-related services and support to clients in both local and international markets. As a prominent leader in the UAE real estate sector, Metropolitan Capital Real Estate, is acclaimed as one of Abu Dhabi's premier real estate agencies.
 
 
 We hold the prestigious accreditation as a broker for licensed developers in Dubai, Abu Dhabi, and Ras Al Khaimah, and have consistently earned accolades for our remarkable sales achievements from prominent UAE real estate developers such as
 
 ALDAR, IMKAN, REPORTAGE, EMAAR, MERAAS, DAMAC, Dubai Properties
 
 and many others.
 
 
 
 
 
 
 Job Overview:
 
 
 
 As a
 
 
 Property Consultant
 
 
 , you will be one of the core revenue drivers of the business, advising clients, converting qualified leads, and closing property transactions. You will leverage your sales expertise, preferably in real estate and/or luxury retail, to actively grow our client base and portfolio. The ideal candidate will be commercially sharp, confident in client conversations, fluent in English, and bonus if you speak any European language.
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 <ul>
 <li>
 Manage qualified leads from enquiry to closing
 </li>
 <li>
 Conduct property presentations, viewings and follow-up calls
 </li>
 <li>
 Identify client requirements and match them to suitable inventory
 </li>
 <li>
 Negotiate pricing, terms and offers between buyers &amp; sellers / landlords &amp; tenants
 </li>
 <li>
 Maintain accurate CRM records and reporting on sales progress
 </li>
 </ul>
 
 
 
 
 
 What we&rsquo;re looking for:
 
 
 <ul>
 <li>
 
 Minimum 1 year proven sales experience in real estate
 
 </li>
 <li>
 Strong consultative selling &amp; closing skills
 </li>
 <li>
 Fluent in English (additional European languages are a strong advantage)
 </li>
 <li>
 Strong communication, negotiation &amp; relationship-building ability
 </li>
 <li>
 Highly self-driven, target-oriented, and comfortable working with KPIs
 </li>
 </ul>
 
 
 
 
 
 What We Can Offer:
 
 
 <ul>
 <li>
 Working visa and Emirates ID.
 </li>
 <li>
 Competitive benefits and bonuses.
 </li>
 <li>
 Dynamic and collaborative working culture.
 </li>
 <li>
 Access to training and development programs to enhance your skills and advance your career.
 </li>
 <li>
 Comprehensive work residency and medical insurance coverage.
 </li>
 <li>
 Relocation to Abu Dhabi, UAE (if necessary).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Join Metropolitan Capital Real Estate:
 
 
 <ul>
 <li>
 Leading company in the UAE market with 15 years of experience.
 </li>
 <li>
 Top-selling broker with all major UAE developers.
 </li>
 <li>
 Recipient of the International Property Awards 2022 for "Best Real Estate Agency."
 </li>
 <li>
 Accredited as a
 
 GREAT PLACE TO WORK
 
 in the UAE for 3 years in a row.
 </li>
 <li>
 Awarded with the
 
 Feefo Platinum Service Award 2024
 
 for delivering exceptional customer service in the real estate industry.
 </li>
 <li>
 At The Metropolitan Group, we highly value:
 
 trust, integrity, teamwork, drive and respect
 
 .
 </li>
 </ul>
 
 
</div>

Property consultant Abu Dhabi based

New York University Abu Dhabi

<div>
 
 Position Summary
 
 
 
 
 Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.
 
 
 
 New York University Abu Dhabi (NYUAD) seeks to appoint an Events Manager reporting to Associate Director, External Relations, Stern@NYUAD.
 
 
 The Events Manager leads the strategy, planning, and full lifecycle delivery of Stern at NYUAD&rsquo;s event portfolio, ensuring events advance institutional priorities, elevate Stern&rsquo;s brand presence, and deliver a high-quality stakeholder experience. The role holds end-to-end operational ownership of event execution standards, cross-functional alignment, vendor performance, and logistics strategy.
 
 
 Serving as the central operational authority for events, the Events Manager establishes scalable systems, defines service and brand standards, mitigates operational risk, and drives continuous improvement across all events. The role partners with internal leadership, Executive Education, and external stakeholders to expand Stern&rsquo;s visibility and regional engagement through professionally executed, high-impact events.
 
 
 
 Job Responsibilities
 
 
 
 Event Operations &amp; Project Management
 
 
 <ul>
 <li>
 Lead end-to-end event project management and operational readiness
 </li>
 <li>
 Serve as on-site operational lead with decision-making authority
 </li>
 <li>
 Define and uphold institutional event delivery standards
 </li>
 <li>
 Develop and maintain event systems, procedures, and documentation
 </li>
 <li>
 Drive post-event analysis and continuous improvement
 
 
 </li>
 </ul>
 Vendor Strategy &amp; Logistics Ownership
 
 
 <ul>
 <li>
 Serve as the main point of contact for all external vendors and logistics providers
 </li>
 <li>
 Own vendor relationships, service accountability, and performance oversight
 </li>
 <li>
 Direct logistics strategy across venues, catering, branding, and technical needs
 </li>
 <li>
 Establish vendor communication and documentation protocols
 </li>
 <li>
 Identify and mitigate logistics risks
 
 
 </li>
 </ul>
 Institutional Coordination &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Support cross-functional alignment for smooth execution of events and logistics
 </li>
 <li>
 Lead cross-functional coordination across Marketing, Admissions, Facilities, Executive Education, and leadership offices
 </li>
 <li>
 Translate event goals into operational plans and drive accountability
 </li>
 <li>
 Lead planning meetings and post-event reviews
 </li>
 <li>
 Maintain master timelines and readiness reporting
 
 
 </li>
 </ul>
 Event Communications &amp; Experience Management
 
 
 <ul>
 <li>
 Own operational delivery of event communications
 </li>
 <li>
 Oversee content capture, digital presence, and promotional logistics
 </li>
 <li>
 Ensure guest experience, crowd management, and branding standards
 </li>
 <li>
 Monitor engagement effectiveness and recommend enhancements
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Education
 
 
 
 <ul>
 <li>
 Bachelor's Degree or equivalent in logistics, event management, business administration, or related field
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 7+ years of event management and organization experience
 </li>
 <li>
 Strong interpersonal skills and experience supporting candidate/student or customer engagement
 </li>
 <li>
 Excellent communication and problem-solving abilities
 </li>
 <li>
 Ability to manage fast-paced tasks and respond effectively to issues in real-time
 </li>
 <li>
 Outstanding attention to detail and discretion in handling sensitive information
 </li>
 <li>
 Availability to be on-site during event weekends. (Compensation days will be provided)
 </li>
 <li>
 Executive presence and maturity in dealing with senior internal and external stakeholders
 </li>
 <li>
 Proficiency in tools such as Google Workspace (Sheets, Calendar, Docs) and messaging platforms (e.g., WhatsApp)
 
 
 </li>
 </ul>
 
 Preferred Education
 
 
 
 <ul>
 <li>
 Master's Degree MBA
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 1+ years Past University or executive education experience strongly preferred
 </li>
 <li>
 Events management experience preferred
 </li>
 <li>
 Experience in higher education, student recruitment, or admissions events
 </li>
 <li>
 Knowledge of candidate communications best practices and feedback tracking systems
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU&rsquo;s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.
</div>

Events Manager - Stern@NYUAD

New York University

<div>Position Summary:
<div>
Applications are welcome from all qualified candidates. In line with UAE regulations, Emirati candidates are encouraged to apply.</div><div></div><div> 
New York University Abu Dhabi (NYUAD) seeks to appoint an Events Manager reporting to Associate Director, External Relations, Stern@NYUAD.</div><div></div><div> 
The Events Manager leads the strategy, planning, and full lifecycle delivery of Stern at NYUAD&rsquo;s event portfolio, ensuring events advance institutional priorities, elevate Stern&rsquo;s brand presence, and deliver a high-quality stakeholder experience. The role holds end-to-end operational ownership of event execution standards, cross-functional alignment, vendor performance, and logistics strategy.</div><div></div><div> 
Serving as the central operational authority for events, the Events Manager establishes scalable systems, defines service and brand standards, mitigates operational risk, and drives continuous improvement across all events. The role partners with internal leadership, Executive Education, and external stakeholders to expand Stern&rsquo;s visibility and regional engagement through professionally executed, high-impact events.</div><div></div><div> 
Job Responsibilities:</div><div></div><div> 
Event Operations &amp; Project Management</div><ul><li>
Lead end-to-end event project management and operational readiness</li><li>
Serve as on-site operational lead with decision-making authority</li><li>
Define and uphold institutional event delivery standards</li><li>
Develop and maintain event systems, procedures, and documentation</li><li>
Drive post-event analysis and continuous improvement</li></ul><div>
Vendor Strategy &amp; Logistics Ownership</div><ul><li>
Serve as the main point of contact for all external vendors and logistics providers</li><li>
Own vendor relationships, service accountability, and performance oversight</li><li>
Direct logistics strategy across venues, catering, branding, and technical needs</li><li>
Establish vendor communication and documentation protocols</li><li>
Identify and mitigate logistics risks</li></ul><div>
Institutional Coordination &amp; Stakeholder Management</div><ul><li>
Support cross-functional alignment for smooth execution of events and logistics</li><li>
Lead cross-functional coordination across Marketing, Admissions, Facilities, Executive Education, and leadership offices</li><li>
Translate event goals into operational plans and drive accountability</li><li>
Lead planning meetings and post-event reviews</li><li>
Maintain master timelines and readiness reporting</li></ul><div>
Event Communications &amp; Experience Management</div><ul><li>
Own operational delivery of event communications</li><li>
Oversee content capture, digital presence, and promotional logistics</li><li>
Ensure guest experience, crowd management, and branding standards</li>
Monitor engagement effectiveness and recommend enhancements 
<li>
</li></ul>
Qualifications:
<div>
Required Education</div><ul><li>
Bachelor's Degree or equivalent in logistics, event management, business administration, or related field</li></ul><div> 
Required Experience:</div><ul><li>
7+ years of event management and organization experience</li><li>
Strong interpersonal skills and experience supporting candidate/student or customer engagement</li><li>
Excellent communication and problem-solving abilities</li><li>
Ability to manage fast-paced tasks and respond effectively to issues in real-time</li><li>
Outstanding attention to detail and discretion in handling sensitive information</li><li>
Availability to be on-site during event weekends. (Compensation days will be provided)</li><li>
Executive presence and maturity in dealing with senior internal and external stakeholders</li><li>
Proficiency in tools such as Google Workspace (Sheets, Calendar, Docs) and messaging platforms (e.g., WhatsApp)</li></ul><div>
Preferred Education:</div><ul><li>
Master's Degree MBA</li></ul><div>
Preferred Experience:</div><ul><li>
1+ years Past University or executive education experience strongly preferred</li><li>
Events management experience preferred</li><li>
Experience in higher education, student recruitment, or admissions events</li><li>
Knowledge of candidate communications best practices and feedback tracking systems</li></ul>
Additional Information:
<div><div>
NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU&rsquo;s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.</div></div></div><div></div>

AtkinsRéalis

<div><h2 class="jobSectionHeader">Overview</h2>
As Associate Director, you will be responsible for leading and managing the project or projects within the Masterplan program through the project lifecycle. Work closely with our clients, design consultants, Construction supervision consultant, contractors and other stakeholders to ensure the projects objectives are met in line with our client requirements and expectations.
With a Strong background in construction management to manage and assist Construction supervision and Contractors meet project and client objectives.
Knowledge of Modern Methods of Construction (MCC) with pre-cast fabrication being consider for the Villa is preferrable.
Will be client facing and assist the Client Senior Manager Delivery ensuring the delivery of the Project though the project life cycle.
You will assist the Programme Director and support Senior Project Manager in ensuring that our scope of works is delivered to AtkinsR&eacute;alis and client's'expectations.<h2 class="jobSectionHeader">
Your role</h2>
Programme Delivery &amp; Integration<ul><li>
Support the Project Director in ensuring consistent PMC delivery across villa and infrastructure packages.
</li><li>Lead risk management, escalation, and resolution of issues impacting multiple packages or disciplines.
</li><li>Monitor interface between design, construction, and commercial teams to ensure delivery cohesion.
</li><li>Ensure compliance with delegated responsibilities under FIDIC where PMC is the named Engineer (site supervision delegated to CSC)</li><li>
Technical understanding of multidisciplinary design (architecture, infrastructure, MEP, landscape)
</li></ul>Stakeholder &amp; Authority Coordination<ul><li>
Manage relationships with the Client and key Abu Dhabi authorities (e.g., ADM, DMT, ITC, ADDC).
</li><li>Coordinate technical and administrative interfaces across contractors, consultants, and asset owners.
</li><li>Ensure MoU-driven authority engagements are fulfilled per programme and package timelines.
</li></ul>Commercial &amp; Governance Alignment<ul><li>
Liaise with PMC Commercial and Controls teams to ensure risk, cost, and programme data are consistent and accurate.
</li><li>Oversee PMC contributions to claims, variations, payment recommendations, and cost reporting.
</li><li>Maintain adherence to Client governance and escalation protocols.
</li></ul>Reporting &amp; Communication<ul><li>
Support programme-wide reporting activities, including milestone performance, design coordination, and contractor progress.
</li><li>Prepare executive-level briefings and risk registers for Client leadership.</li></ul>
General<ul><li>
Ability to lead cross-functional teams and drive timely resolution of complex design and construction challenges.
</li><li>Demonstrated leadership and people management skills, with the ability to motivate and engage team members to foster a positive and collaborative work environment.
</li><li>Effective communication and collaboration skills, both as a team player and as an independent contributor, with a demonstrated ability to balance teamwork and independent project assignments.
</li><li>Proven track record in managing complex projects, displaying exemplary project management skills such as organization, time management, resourcefulness, flexibility, and communication.
</li><li>Ability to manage project timelines meticulously.
</li><li>Strong financial acumen and demonstrated attention to best value for investment within agreed budgets, ensuring cost-effective design solutions without compromising quality.
</li><li>Results-driven mindset, consistently achieving project goals and driving success in design delivery.
</li><li>Ensure AtkinsR&eacute;alis processes, forms and deliverables are followed, and when required, client processes and forms as applicable in full consultation with the client.</li><li>
Manage, direct, lead and administrate the contracts of the various entities on the Program:<ul><li>
Lead Design Consultant (LDC)</li><li>
Other consultants appointed by the client.</li><li>
Construction Supervision Consultant (CSC)</li><li>
Early Works and Main Work Contractors</li></ul></li><li>
Shall coordinate and assist activities and work with various entities on the program:<ul><li>
Stakeholders not limited to: Client teams, tenants, facility management, operators etc.</li><li>
Consultants and Contractors</li><li>
Statutory Authorities with support of Stakeholder Manager</li><li>
Construction Supervision Consultant (CSC)</li><li>
Logistics with support of logistics officer and assisted by client.</li></ul></li><li>
Manage and assist the client with the procurement of Design Consultant, specialists and Contractors as and when required.</li><li>
Overall awareness of PMC scope of services to manage and assist with, but not limited to:<ul><li>
Construction Management</li><li>
Constructability</li><li>
Safety in Design</li><li>
Assist in Change Management of the Project with the Cost and Commercial Teams, implement required change control processes, review and recommendation for Client confirmation.</li><li>
Assist and coordinate value management during the Design and construction stages in support of the Client.</li><li>
Determine and manage risks that may affect the programme/project not limited to schedule, budget, client requirements, quality, constructability and compliance.</li><li>
Assist on monitoring and managing the Design and construction schedule with Project Controls and LDC</li><li>
Assist in Stakeholder Management: Develop the statutory approval workflow chart for all design stages and in alignment with Client and Statutory Authority approval requirements.</li></ul></li><li>
Oversee preparation of all technical documentation required for construction tender packages.</li><li>
Perform other duties as assigned.</li></ul><h2 class="jobSectionHeader">
About you</h2>
Qualifications<ul><li>
Bachelor's degree in architecture, Civil Engineering, or relevant design discipline; Chartered status (e.g., RIBA, P. Eng, C. Eng) preferred.
</li><li>Able to work in a team environment and be client facing.</li><li>
Active leadership style.</li></ul>
Experience
<ul><li>20-25 years working experience with experience in the region preferrable.</li><li>
With 10+ years' experience in UAE in design manager experience on hospitality projects.</li><li>
Preferable 5+ years in Project Management Consultancy.</li><li>
Post-Contract experience mainly with both Pre - Post Contract preferrable.</li></ul>
Competencies<ul><li>
Deep knowledge of FIDIC contract implementation (including delegated site roles).</li><li>
Excellent stakeholder engagement and risk management capabilities.</li><li>
Proven authority coordination and PMC delivery experience.</li><li>
Strong cross-functional leadership and commercial awareness.</li></ul><h2 class="jobSectionHeader">
Rewards &amp; benefits</h2>
Explore the rewards and benefits that help you thrive &ndash; at every stage of your life and your career.
This includes:<ul><li>
Tax-free salary.</li><li>
Comprehensive life insurance coverage.</li><li>
Premium medical insurance for you and your dependents.</li><li>
Generous annual leave balance.</li><li>
Flexible and hybrid work solutions.</li><li>
Remote work opportunities outside of country.</li><li>
Company gratuity scheme.</li><li>
Discretionary bonus program.</li><li>
Annual flight contribution.</li><li>
Relocation assistance.</li><li>
Transportation &amp; housing allowances (available for remote work locations).</li><li>
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.</li></ul>
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.<h2 class="jobSectionHeader">
About AtkinsR&eacute;alis</h2>
We're AtkinsR&eacute;alis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. 
#HC #ProjectLeadership #AtkinsRealis</div>

Associate Director Project Management (Residential)

NMC Health plc

<div><ul><li>Welcome &amp; greet patients and direct them appropriately to the relevant departments giving clear instructions.
</li><li>Provide hospital information and answer patient queries.
</li><li>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Manage complaints register, ensuring key stakeholders are updated in order to do a root cause analysis and look at process improvements.
</li><li>Manage VIP patients accordingly.
</li><li>Ensure patients have an overall good patient experience.
</li><li>Liaison between departments when required.
</li><li>Manage the reception and waiting areas.
</li><li>Handles telephone enquiries and directs queries accordingly.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Support marketing events, being a point of contact for potential new patients.
</li><li>Supporting corporate patient experience initiatives.
</li><li>Working closely with the Quality Department and provide applicable data for KPIs.
</li><li>Assist the Medical Director with patient communication related to clinical complaints and ensure minutes of meetings are completed.
</li><li>Ensure Patient Experience Committee meetings are held, as per the complaints management policy.
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Orientate new joiners and sign of probation periods.
</li><li>Ensure professional conduct and discipline within the team is followed.
</li><li>Provide support in the recruitment and selection process of team members.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Support staff engagement initiatives.
</li><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</li><li>Complete yearly appraisals and coach &amp; developing the team.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Complaint management &amp; process improvements linked to overall patient experience.
</li><li>Participates in Hospital training programs.
</li><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li></ul>Monitor employee scheduling of the department to ensure sufficient operational coverage.</div>
 <div><ul><li>Welcome &amp; greet patients and direct them appropriately to the relevant departments giving clear instructions.
</li><li>Provide hospital information and answer patient queries.
</li><li>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Manage complaints register, ensuring key stakeholders are updated in order to do a root cause analysis and look at process improvements.
</li><li>Manage VIP patients accordingly.
</li><li>Ensure patients have an overall good patient experience.
</li><li>Liaison between departments when required.
</li><li>Manage the reception and waiting areas.
</li><li>Handles telephone enquiries and directs queries accordingly.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Support marketing events, being a point of contact for potential new patients.
</li><li>Supporting corporate patient experience initiatives.
</li><li>Working closely with the Quality Department and provide applicable data for KPIs.
</li><li>Assist the Medical Director with patient communication related to clinical complaints and ensure minutes of meetings are completed.
</li><li>Ensure Patient Experience Committee meetings are held, as per the complaints management policy.
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Orientate new joiners and sign of probation periods.
</li><li>Ensure professional conduct and discipline within the team is followed.
</li><li>Provide support in the recruitment and selection process of team members.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Support staff engagement initiatives.
</li><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</li><li>Complete yearly appraisals and coach &amp; developing the team.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Complaint management &amp; process improvements linked to overall patient experience.
</li><li>Participates in Hospital training programs.
</li><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li></ul>Monitor employee scheduling of the department to ensure sufficient operational coverage.</div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
 </li><li>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage</li></ul></div>

Patient Experience Supervisor

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Patient Experience Supervisor