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associate manager customer support

Coinbase

<div>
 
 Ready to be pushed beyond what you think you&rsquo;re capable of?
 
 
 At Coinbase, our mission is to increase economic freedom in the world. It&rsquo;s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform &mdash; and with it, the future global financial system.
 
 
 To achieve our mission, we&rsquo;re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company&rsquo;s hardest problems.
 
 
 Our work culture is intense and isn&rsquo;t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there&rsquo;s no better place to be.
 
 
 While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
 
 
 As an Associate Manager, your primary role will be to manage a team of Customer Support Supervisors. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, customer satisfaction and quality scores. You will coach team managers in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews, continuous improvements and summits. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed.
 
 
 To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.
 
 
 
 Please note that this role is expected to report onsite in our India Centre of Excellence office in Hyderabad, India.
 
 
 
 
 What you&rsquo;ll be doing (ie. job duties):&nbsp;
 
 
 <ul>
 <li>
 Lead a team of high performing customer service supervisors across multiple processes or channels (Eg. phone, messaging, email)
 </li>
 <li>
 Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework.
 </li>
 <li>
 Act as a trusted point of contact for escalations and high priority issues related to your scope.
 </li>
 <li>
 Achieve SLAs, productivity and quality metrics for your line of business/team members.
 </li>
 <li>
 Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes.
 </li>
 <li>
 Utilize an in-depth understanding of metrics to drive data-backed business decisions.
 </li>
 <li>
 Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
 </li>
 <li>
 Provide leadership and mentorship across key areas like performance management, learning &amp; development, and leadership skills
 </li>
 <li>
 Potentially manage Customer Support Supervisors as business needs necessitate
 </li>
 <li>
 Participate in the interview and selection process for new customer support agents
 </li>
 </ul>
 
 
 
 What we look for in you (ie. job requirements):&nbsp;
 
 
 <ul>
 <li>
 
 This role requires full-time, in-office presence at our Hyderabad location.
 
 </li>
 <li>
 Customer obsessed, motivated by Coinbase&rsquo;s mission and crafting a seamless support experience for our global customer base.
 </li>
 <li>
 Minimum of 8 years of relevant experience in financial services, technology and/or customer support.
 </li>
 <li>
 Minimum of 5 years of people management experience in an operations environment.
 </li>
 <li>
 Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions
 </li>
 <li>
 Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
 </li>
 <li>
 Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity
 </li>
 <li>
 Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines
 </li>
 <li>
 Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
 </li>
 <li>
 Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day
 </li>
 <li>
 Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
 </li>
 </ul>
 
 
 
 Nice to haves:
 
 
 <ul>
 <li>
 Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
 </li>
 <li>
 Advanced experience in project management, analytics or quality assurance.
 </li>
 <li>
 Advanced degree in business, finance, customer experience and/or blockchain.
 </li>
 <li>
 Advanced understanding of Google apps, JIRA, Salesforce Service Cloud
 </li>
 </ul>
 
 &nbsp;
 
 
 P72326
 
 
 
 
 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
 
 
 Pay Range:: ₹3,419,600 INR - ₹3,419,600 INR
 
 
 
 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
 
 
 
 Commitment to Equal Opportunity
 
 
 Coinbase is proud to be an Equal Opportunity Employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.&nbsp; For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.&nbsp;
 
 
 Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. &nbsp; For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
 
 
 Global Data Privacy Notice for Job Candidates and Applicants
 
 
 
 Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here.
 
 
 By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. &nbsp;
 
 
 
 AI Disclosure
 
 
 
 For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.&nbsp;&nbsp;
 
 
 
 
 For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.&nbsp;
 
 
 
 
 
 The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment
 
 
 
 . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
 
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
</div>

Associate Manager, Customer Support

NxtWave

<div>
 
 
 Role Overview:
 
 
 
 As a Senior Litigation Associate / Assistant Litigation Manager / Litigation Manager at NxtWave, you will be responsible for shaping and executing both preventive and curative litigation strategies. This includes mitigating risks through proactive legal measures, managing disputes, and ensuring robust contract and compliance oversight to safeguard the Company&rsquo;s interests.
 
 
 
 
 
 In this role, you will gain hands-on experience across litigation, contracts, and compliance, working closely with our in-house legal team to align the company&rsquo;s operations with all applicable laws and regulations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Litigation Management &amp; Dispute Resolution:
 
 
 <ul>
 <li>
 Managing ongoing and potential litigation matters across civil, criminal, labor, consumer, and regulatory domains.
 </li>
 <li>
 Develop strategies to prevent litigation, including pre-litigation and negotiation.
 </li>
 <li>
 Liaise with police authorities for complaints and FIRs.
 </li>
 <li>
 Draft, review, and finalize written statements, affidavits, rejoinders, legal notices, show cause notices, police complaints, replies, and any other relevant document.
 </li>
 <li>
 Conduct legal research to support case strategy, pleadings, and advisory.
 </li>
 <li>
 Coordinate with external counsel, track case progress, and ensure timely filings and appearances.
 </li>
 <li>
 Appear and represent the Company and its Directors before courts, tribunals, authorities, and other adjudicatory forums.
 </li>
 <li>
 Maintain comprehensive case files and litigation trackers to ensure timely appearance and smooth work flow.
 </li>
 <li>
 Prepare case briefs, summaries, and conduct factual and legal investigations for effective case management.
 </li>
 <li>
 Provide well-reasoned legal opinions to company, senior management and business teams.
 </li>
 <li>
 
 Support in settlement negotiations, mediation, and alternative dispute resolution.
 
 </li>
 </ul>
 
 
 
 
 
 Regulatory &amp; Compliance Support:
 
 
 <ul>
 <li>
 Assist in responding to notices, summons, and inquiries from statutory and regulatory authorities.
 </li>
 <li>
 Support the legal team in ensuring compliance with applicable legal and regulatory frameworks.
 </li>
 </ul>
 
 
 
 
 
 Risk Assessment &amp; Mitigation:
 
 
 <ul>
 <li>
 Identify potential litigation risks and provide recommendations to mitigate exposure.
 </li>
 <li>
 Support in developing litigation strategies to safeguard NxtWave&rsquo;s interests.
 </li>
 </ul>
 
 
 
 
 
 Contract Management &amp; Legal Documentation:
 
 
 <ul>
 <li>
 Assist in reviewing, drafting, and negotiating contracts with clients, vendors, and other stakeholders, ensuring alignment with relevant laws and regulations.
 </li>
 <li>
 Collaborate with internal stakeholders to mitigate contractual risks and optimize terms that protect the organization&rsquo;s interests.
 </li>
 </ul>
 
 
 
 
 
 Compliance:
 
 
 <ul>
 <li>
 Stay updated on legal developments, assess their impact, and provide guidance to the organization.
 </li>
 <li>
 Assist in responding to regulatory inquiries and audits.
 </li>
 <li>
 Collaborate with different departments to ensure company-wide compliance with legal and regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 General Support:
 
 
 <ul>
 <li>
 Provide general legal support to the legal and compliance team.
 </li>
 <li>
 Participate in team meetings, brainstorming sessions, and other collaborative efforts.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Litigation Manager: 5+
 
 years of litigation experience with law firms, and corporations.
 </li>
 <li>
 
 Assistant Litigation Manager:
 
 4+ years of litigation experience with law firms, and corporations.
 </li>
 <li>
 
 Senior Litigation Associate:
 
 2+ years of experience in managing disputes, court cases, or regulatory proceedings.
 </li>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Law (LLB/LLM).
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong understanding of legal principles and concepts, particularly in contract law and compliance.
 </li>
 <li>
 Excellent research, writing, and analytical skills.
 </li>
 <li>
 Attention to detail and ability to work independently.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to document and streamline legal processes.
 </li>
 <li>
 Exceptional analytical and problem-solving abilities.
 </li>
 </ul>
 
 
 
 
 
 Application:
 
 
 
 If you are a highly motivated legal professional with a passion for litigation, dispute resolution, and protecting organizational interests in a dynamic environment, we encourage you to apply for this exciting opportunity.
 
 
 
</div>

Litigation Manager

WaferWire Cloud Technologies

<div>
 
 
 Job Title: Pre-Sales Consultant &ndash; Azure &amp; Data Modernization
 
 
 
 
 Job Location: Hyderabad, India
 
 
 
 
 Worksite: Onsite (100%)
 
 
 
 
 
 
 
 About WCT:
 
 
 
 WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).
 
 
 
 
 
 
 About Role:
 
 
 
 We are seeking a dynamic and customer-oriented Pre-Sales Consultant with expertise in Microsoft Azure Cloud, data modernization, and related Microsoft technology stacks. The role involves working closely with sales, solution architects, and delivery teams to design, position, and articulate modern cloud and data transformation solutions for enterprise customers.
 
 
 This position is ideal for someone who enjoys both the technical depth of cloud platforms and the strategic storytelling required to shape customer transformation journeys.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Participate in client discussions to understand current infrastructure, applications, and data landscape.
 </li>
 <li>
 Design Azure-based architectures for workloads such as data modernization, analytics, and application migration.
 </li>
 <li>
 Create solution blueprints, estimations, and proposals aligned to Microsoft&rsquo;s Cloud Adoption Framework (CAF).
 </li>
 <li>
 Support RFPs, RFIs, and bid responses by providing technical inputs, solution diagrams, and value propositions.
 </li>
 <li>
 Conduct client workshops, demos, and proof-of-concept (PoC) sessions on Azure Data Services (Data Factory, Synapse, Databricks, SQL, etc.).
 </li>
 <li>
 Deliver impactful presentations showcasing modernization journeys from on-prem/VMware/SQL to Azure cloud-native services.
 </li>
 <li>
 Collaborate with account managers to articulate solution benefits and ROI narratives.
 </li>
 <li>
 Collaborate with delivery and practice teams to ensure technical feasibility and smooth handover post-closure.
 </li>
 <li>
 Stay updated on Azure innovations (Fabric, AI/ML integrations, Data Lakehouse models) and align offerings accordingly.
 </li>
 <li>
 Contribute to reusable presales assets such as proposal decks, solution assets, case studies, and success stories.
 </li>
 <li>
 Hands on expertise in using Microsoft office tools &ndash; PowerPoint, Word, Excel and others
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering / Computer Science / Information Technology
 </li>
 <li>
 Experience with 3-5 years of experiences as presales consultant
 </li>
 <li>
 Cloud Expertise: Microsoft Azure services (VMs, App Services, AKS, Data Factory, Synapse, SQL Managed Instance, Power BI, Fabric).
 </li>
 <li>
 Data Modernization: Experience in designing data migration or analytics modernization roadmaps.
 </li>
 <li>
 Solutioning Ability: Familiarity with CAF methodology, landing zone design, cost estimation, and migration tooling (Azure Migrate, DMS, HCX).
 </li>
 <li>
 Business Acumen: Ability to translate customer pain points into quantifiable business value and ROI.
 </li>
 <li>
 Soft Skills: Excellent communication, proposal writing, presentation, and stakeholder management.
 </li>
 <li>
 Preferred Exposure: Microsoft Partner ecosystem, pre-sales automation tools, or prior experience in client-facing consulting roles.
 </li>
 <li>
 Azure-related certifications preferred:
 </li>
 </ul>
 
 Microsoft Certified: Azure Solutions Architect Associate (AZ-305)
 
 
 Microsoft Certified: Azure Data Engineer Associate (DP-203) or AI-900 / DP-900
 
 
 
 
 
 
 Equal Employment Opportunity Declaration:
 
 
 
 WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
 
 
 
</div>

Presales Consultant

Amazon

<div>
 
 Description
 
 
 
 This team enables automation at Amazon Robotics Fulfillment centers. This team serves Amazon Internal Fulfillment Technologies &amp; Robotics teams by enabling automation, which includes real-time &amp; offline (image/video) data auditing services. One of the key contributions of this team is supporting the fulfillment centers in maintaining inventory accuracy.
 
 
 An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction.
 
 
 Key job responsibilities
 
 
 The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours&rsquo; time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair &amp; sufficient lighting (2) workspace / work related data shouldn&rsquo;t be accessed by anyone other than employee
 
 
 
 The Candidate Is Expected To Demonstrate
 
 
 
 <ul>
 <li>
 Willingness to work in Non-tech role for contract duration of 6 months
 </li>
 <li>
 Ability to audit image/video/text based Jobs
 </li>
 <li>
 Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention &amp; focus on screen
 </li>
 <li>
 Willingness to work on incremental targets/goals on quality &amp; productivity
 </li>
 <li>
 Fast Pace of implementation &amp; consistent performance
 </li>
 <li>
 Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player
 </li>
 <li>
 Readiness to come to office for few days (when required, applicable for associates working from home)
 </li>
 <li>
 Willing to switch ON laptop camera while on virtual meetings.
 
 
 </li>
 </ul>
 A day in the life
 
 
 Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon&rsquo;s work policy.
 
 
 Weekly Offs: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion.
 
 
 
 About The Team
 
 
 
 Data Auditing Operations team provides human support to Amazon Fulfillment facilities with goal of enabling hands-free active stowing through visual audits on videos/images. Videos with brief duration (typically between 15 and 20seconds) are sent to Operations Team for humans to audit them with information on products being stored at fulfilment centers. For business use, these videos must be thoroughly reviewed and audited using best human judgement. The effectiveness of automated process will be increased by using videos that Associates have audited. This process helps maintaining stow quality at fulfillment center and Associate will be further evaluated for performance improvements/coaching.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Uttar Pradesh - F26
 
 
 Job ID: A2974593
</div>

Associate, ML Data Operations, GO-AI Operations

McDonald's

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Company Description:
 
 
 
 McDonald&rsquo;s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald&rsquo;s, but to build a better McDonald&rsquo;s.
 
 
 We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together. Over the last couple years, we&rsquo;ve launched home delivery, modernized our restaurant experience through digital enhancements and have so much more to come.
 
 
 Leading this revolution is McDonald&rsquo;s Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It&rsquo;s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
 
 
 
 
 
 
 Job Title:
 
 
 
 
 Associate Technical Product Analyst, QA
 
 
 
 
 Job Description:
 
 
 
 McDonald&rsquo;s Corporation is on a transformational journey to globalize people practices. McDonald&rsquo;s has undertaken Global People Modernization and is using SAP Success Factors together with a Service Now Employee Engagement Platform to transform people practices in over 20 McDonald&rsquo;s markets and global offices. Supporting this journey is a team of dedicated technical and functional solutions experts delivering fixes and enhancements at break-neck speed using Agile methodologies.
 
 
 We are searching for a QA Analyst who is eager to take part in cultivating an environment where visibility, speed, quality, and innovation are at the forefront. The QA Analyst is a key member of the Global People Modernization Sustain Organization who will report to the QA Manager. The QA Analyst will bring experience with regression and feature testing procedures. The QA Analyst will be comfortable using Agile methodologies in a Product Centric organization.
 
 
 
 
 
 
 Responsibilities &amp; Accountabilities:
 
 
 <ul>
 <li>
 Experience working with SAP Success Factors, SAP Business Technology Platform
 </li>
 <li>
 Regression suite review, creation and running of test cases and scripts.
 </li>
 <li>
 Assist the QA Manager with SAP Success Factors release activities.
 </li>
 <li>
 Jira &ndash; Zephyr &ndash; Test Management Experience
 </li>
 <li>
 QA Tools hands on experience &ndash; Tosca preferred.
 </li>
 <li>
 Adhere to QA Best Practices &amp; Process Standardization.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 Bachelors degree in Computer Science/Information Technology or related field.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 :
 
 <ul>
 <li>
 Minimum of 2 years of experience in IT QA
 </li>
 <li>
 Test Automation Tools experience is required. Tosca is preferred.
 </li>
 <li>
 Zephyr, Q-Test or any test management tool experience is required.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Professional certifications from ISTQB or equivalent are highly desirable.
 </li>
 <li>
 SAP SuccessFactors experience is highly desirable.
 </li>
 </ul>
</div>

Associate QA Analyst [T500-21048]

<div>
 
 Description
 
 
 
 This is a 12 month contractual role
 
 
 At Amazon, HR Partners (HRP) provide high-judgment HR support to managers at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate strong knowledge of HR policies, processes, and tools, acting as front-line consultants to managers. HRPs work backwards from the voice of the manager to deliver personalized experiences using technology and simplified processes that match the speed and agility of our business. They operate independently with strong working knowledge of local programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions.
 
 
 Key job responsibilities
 
 
 Managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders.
 
 
 <ul>
 <li>
 Performance Management: Support managers through performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure fair evaluation and coaching of their employees. Analyze performance data to identify trends and share insights to prevent the recurrence of known issues.
 </li>
 <li>
 Employee Relations: Handle employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and engage in informal discussions or mediation. Provide guidance to managers on ER matters including policy violations and workplace concerns. Work with Legal and Employee Relations teams when required for sensitive cases. Analyze investigation findings and prepare recommendations to close issues with relevant stakeholders.
 </li>
 <li>
 HR General: Act as stewards of the employee experience and Amazon&rsquo;s culture. Demonstrate proficiency in people tools, processes, programs, and projects. Deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
 </li>
 <li>
 Change Management: Support implementation of employee programs and contribute to improvements in manager experience. Provide feedback on change initiatives to HR Business Partners and central teams. Use data and insights to identify process improvement opportunities. Support communication and adoption of changes following established frameworks.
 
 
 </li>
 </ul>
 This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team&rsquo;s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines.
 
 
 
 Basic Qualifications
 
 
 
 Bachelor's degree in Human Resources or related field
 
 
 <ul>
 <li>
 1-3 years&rsquo; relevant experience in the areas of HR Partnering
 </li>
 <li>
 Strong HR acumen, including strong problem-solving skills, critical thinking and analysis
 </li>
 <li>
 Experience working in a highly matrixed organization.
 </li>
 <li>
 Ability to identify problems and drive appropriate solutions independently
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 Master's degree in Human Resources or related field
 
 
 <ul>
 <li>
 Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven
 </li>
 <li>
 Proven ability to prioritize, meet deadlines and make the best use of available resources
 </li>
 <li>
 Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations
 </li>
 <li>
 Coaching and consulting skills; Ability to work with and influence multiple stakeholders
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI HYD 13 SEZ
 
 
 Job ID: A3066309
</div>

Associate Creative Director

Explore 141+ Associate manager customer support in Hyderabad this November. Find roles across top companies and apply now to boost your career.