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assistant manager - captive operations Jobs in Hyderabad

assistant manager - captive operations

assistant manager - sales Jobs in Hyderabad

assistant manager - sales

assistant manager- sales Jobs in Hyderabad

assistant manager- sales

associate - operations

associate manager customer support

Coinbase

<div>
 
 Ready to be pushed beyond what you think you&rsquo;re capable of?
 
 
 At Coinbase, our mission is to increase economic freedom in the world. It&rsquo;s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform &mdash; and with it, the future global financial system.
 
 
 To achieve our mission, we&rsquo;re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company&rsquo;s hardest problems.
 
 
 Our work culture is intense and isn&rsquo;t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there&rsquo;s no better place to be.
 
 
 While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
 
 
 As an Associate Manager, your primary role will be to manage a team of Customer Support Supervisors. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, customer satisfaction and quality scores. You will coach team managers in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews, continuous improvements and summits. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed.
 
 
 To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.
 
 
 
 Please note that this role is expected to report onsite in our India Centre of Excellence office in Hyderabad, India.
 
 
 
 
 What you&rsquo;ll be doing (ie. job duties):&nbsp;
 
 
 <ul>
 <li>
 Lead a team of high performing customer service supervisors across multiple processes or channels (Eg. phone, messaging, email)
 </li>
 <li>
 Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework.
 </li>
 <li>
 Act as a trusted point of contact for escalations and high priority issues related to your scope.
 </li>
 <li>
 Achieve SLAs, productivity and quality metrics for your line of business/team members.
 </li>
 <li>
 Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes.
 </li>
 <li>
 Utilize an in-depth understanding of metrics to drive data-backed business decisions.
 </li>
 <li>
 Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
 </li>
 <li>
 Provide leadership and mentorship across key areas like performance management, learning &amp; development, and leadership skills
 </li>
 <li>
 Potentially manage Customer Support Supervisors as business needs necessitate
 </li>
 <li>
 Participate in the interview and selection process for new customer support agents
 </li>
 </ul>
 
 
 
 What we look for in you (ie. job requirements):&nbsp;
 
 
 <ul>
 <li>
 
 This role requires full-time, in-office presence at our Hyderabad location.
 
 </li>
 <li>
 Customer obsessed, motivated by Coinbase&rsquo;s mission and crafting a seamless support experience for our global customer base.
 </li>
 <li>
 Minimum of 8 years of relevant experience in financial services, technology and/or customer support.
 </li>
 <li>
 Minimum of 5 years of people management experience in an operations environment.
 </li>
 <li>
 Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions
 </li>
 <li>
 Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
 </li>
 <li>
 Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity
 </li>
 <li>
 Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines
 </li>
 <li>
 Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
 </li>
 <li>
 Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day
 </li>
 <li>
 Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
 </li>
 </ul>
 
 
 
 Nice to haves:
 
 
 <ul>
 <li>
 Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
 </li>
 <li>
 Advanced experience in project management, analytics or quality assurance.
 </li>
 <li>
 Advanced degree in business, finance, customer experience and/or blockchain.
 </li>
 <li>
 Advanced understanding of Google apps, JIRA, Salesforce Service Cloud
 </li>
 </ul>
 
 &nbsp;
 
 
 P72326
 
 
 
 
 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
 
 
 Pay Range:: ₹3,419,600 INR - ₹3,419,600 INR
 
 
 
 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
 
 
 
 Commitment to Equal Opportunity
 
 
 Coinbase is proud to be an Equal Opportunity Employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.&nbsp; For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.&nbsp;
 
 
 Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. &nbsp; For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
 
 
 Global Data Privacy Notice for Job Candidates and Applicants
 
 
 
 Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here.
 
 
 By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. &nbsp;
 
 
 
 AI Disclosure
 
 
 
 For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.&nbsp;&nbsp;
 
 
 
 
 For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.&nbsp;
 
 
 
 
 
 The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment
 
 
 
 . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
 
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
</div>

Associate Manager, Customer Support

PepsiCo

<div>
 
 Overview
 
 
 
 NRM strategy Playbook - Associate plays a pivotal role in our organization, with a primary focus on brand ladder and price pack architecture analysis, Mix Management and Promo Strategy. This role encompasses a range of responsibilities related to optimizing our product and pricing strategies to maximize brand equity, profitability, and consumer engagement.
 
 
 Key responsibilities of the Brand Ladder / Price Pack Architecture (PPA) Playbook - Associate include:
 
 
 <ul>
 <li>
 Conducting in-depth market research and data analysis to identify and evaluate brand positioning / price pack architecture opportunities
 </li>
 <li>
 Analyzing consumer behavior and preferences to gain insights into how our brand ladder / pricing strategies impact purchasing decisions
 </li>
 <li>
 Developing and refining brand ladder and PPA models and methodologies to streamline decision-making / enhance operational efficiency
 </li>
 <li>
 Collaborating with cross-functional teams to ensure that our brand and pricing strategies align with overarching business objectives and regulatory requirements
 </li>
 <li>
 Utilizing data-driven insights to enhance the overall consumer experience and perception of our brands and pricing structures
 </li>
 <li>
 Contributing to the long-term brand and pricing strategy of the organization, actively participating in the creation of innovative approaches to optimize brand equity and profitability
 
 
 </li>
 </ul>
 The Brand Ladder / Price Pack Architecture (PPA) Playbook - Associate leverages advanced analytical skills and tools to shape our brand and pricing strategies, ensuring they are aligned with our strategic goals, compliance standards, and customer satisfaction objectives
 
 
 
 Responsibilities
 
 
 
 Functional Responsibilities
 
 
 <ul>
 <li>
 Perform advanced analytics using Tableau/Power BI and develop predictive models, regression modeling, price elasticity analysis, and promotion optimization to extract actionable insights from data
 </li>
 <li>
 Collaborate on sector NRM strategic projects, such as promotions optimization, terms priorities, competitor benchmarking, and Price Pack Architecture (PPA) initiatives, to drive revenue realization
 </li>
 <li>
 Conduct statistical and trend analysis to identify market opportunities, highlight sector strengths, and provide recommended corrective actions to enhance performance
 </li>
 <li>
 Monitor existing KPI metrics, develop new relevant metrics, and identify correlations and root causes to support data-driven decision-making
 </li>
 <li>
 Design and build visualization dashboards to accelerate information-to-action at scale, enabling easy access to critical insights for various stakeholders
 </li>
 <li>
 Develop programs, methodologies, and reports for analyzing and presenting data, making data-driven insights accessible and actionable
 </li>
 <li>
 Ensure the timely and accurate submission of reports and data to the Revenue Management teams in line with agreed Service Level Agreements (SLA)
 </li>
 <li>
 Improve the utility of operational and performance data within various teams, supporting Business Intelligence (BI), reporting, analysis, and insights efforts
 </li>
 <li>
 Assist the GBS Commercial lead in developing an ongoing training and capability plan for COE associates, ensuring continuous growth and expertise development within the team
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Broader data analysis capabilities. Previous experience in Consumer Insights, Key account Management, Trade Marketing or CPG consulting
 </li>
 <li>
 Experience in pricing and promotions management, demonstrating a deep understanding of pricing strategies, market dynamics, and consumer behavior
 </li>
 <li>
 Proven experience working in the Fast-Moving Consumer Goods (FMCG) sector with a strong understanding of business processes related to Revenue Management, including promotions, pricing, and sales
 </li>
 <li>
 Excellent visualisation skills with the ability to translate complex data into actionable solutions and processes, enabling data-driven decision-making
 </li>
 <li>
 Advanced proficiency in Microsoft Excel and a strong command of PowerPoint, with the ability to quickly learn various in-house software applications for data analysis and reporting
 </li>
 <li>
 Working knowledge of Power BI software is added advantage
 </li>
 <li>
 Ability to function effectively in a team environment and collaborate with individuals across the organization, as pricing and promotions strategies often require cross-functional teamwork
 </li>
 <li>
 Good verbal and written communication skills to effectively interact with stakeholders and present findings and recommendations in a clear and compelling manner
 </li>
 </ul>
</div>

Associate Manager

Indian School of Business

<div>
 
 
 Job Title:
 
 Senior Manager &ndash;Marketing, Digital Learning
 
 
 
 Function:
 
 Marketing
 
 
 
 Reports to position:
 
 Sr Associate Director, Programme Marketing
 
 
 
 Location:
 
 Hyderabad
 
 
 
 Reportees to Position:
 
 2
 
 
 
 Band:
 
 A3
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Senior Manager, Marketing, Digital Learning will lead the marketing and communication strategy for ISB&rsquo;s Online portfolio, driving brand visibility, learner engagement, and programme adoption. The role is the driving force behind all programme marketing initiatives and strategic comms. The marketing lead will oversee all customer-facing assets, content, and campaigns across physical and digital platforms, ensuring alignment with ISB&rsquo;s positioning and business objectives. This role will focus on building the narratives, assets, and strategies that enable effective campaigns and sustained market presence, while aligning closely to ISB&rsquo;s brand equity.
 
 
 
 
 
 
 Job Outline
 
 
 <ol>
 <li>
 
 Strategic Marketing &amp; Communication-
 
 Lead the planning, development, and execution of all brand and programme communication across websites, social media, blogs, collateral, PR, and events. Ensure high-quality, consistent messaging that differentiates ISB Online in a competitive market and resonates with learner personas. Translate programme features into compelling narratives tied to aspirational and business outcomes.
 </li>
 <li>
 
 Outreach &amp; Campaign Leadership -
 
 Oversee B2C and B2B outreach campaigns across owned and earned channels; partner with the performance marketing team for paid activation. Collaborate with internal stakeholders and external partners to deliver impactful launches, events, and campaigns. Drive campaign innovation in formats and channels, tailoring outreach to multiple segments (early-career, mid-career, senior professionals, enterprises).
 </li>
 <li>
 
 Asset &amp; Content Leadership -
 
 Oversee the creation, curation, and optimisation of marketing assets, including website content, video, blogs, thought-leadership pieces, and digital-first storytelling. Conduct deep reviews of all content to ensure accuracy, consistency, brand voice, and alignment with programme positioning. Step in to create or edit content directly when required, ensuring quality and timeliness in high-priority deliverables. Ensure channel-appropriate formats (LinkedIn, YouTube, Instagram, webinars, microsites) to maximise engagement and impact. Manage centralised content pipelines and editorial calendars aligned with campaign and admissions cycles.
 </li>
 <li>
 
 Market &amp; Competitor Analysis -
 
 Track industry trends, competitor strategies, and learner behaviours to identify opportunities for differentiation. Integrate insights into campaign planning and content strategy. Pilot innovative approaches to strengthen visibility and engagement.
 </li>
 <li>
 
 Analytics &amp; Technology -
 
 Leverage marketing analytics and automation tools to monitor performance across website, SEO, campaign-led content, and social media. Define and track key success metrics (engagement, brand visibility, organic growth, lead quality). Use insights to refine campaigns, optimise content, and improve ROI. Stay up to date with martech innovations and adopt tools that enhance targeting, personalisation, and reporting.
 </li>
 <li>
 
 Stakeholder &amp; Team Management -
 
 Lead and mentor a team of marketing associates, content creators, and vendors. Collaborate with programme directors, admissions, faculty, and corporate outreach teams to ensure alignment on messaging and goals. Manage agency and partner relationships to ensure delivery of high-quality creative and communication support.
 </li>
 </ol>
 
 
 
 
 
 Job Specification
 
 
 
 
 Education -
 
 MBA or a higher degree in marketing or related disciplines, from premier institutions only
 
 
 
 Specific Skills -
 
 Excellent and proven marcom skills (written and verbal), demonstrated through successful campaigns run in the past
 
 <ul>
 <li>
 Excellent stakeholder management and interpersonal skills
 </li>
 <li>
 Exceptional organisation and prioritisation capabilities to work across multiple projects/ tasks at a time
 </li>
 <li>
 Extreme process orientation and eye for detail in communications, and in defining and effecting workflows.
 </li>
 <li>
 Strong campaign execution, coordination and vendor management capabilities
 </li>
 <li>
 Working experience of organic and paid social media campaigns
 </li>
 <li>
 Demonstrated success in leading marketing campaigns
 </li>
 <li>
 Proficient in social media marketing across platforms like Facebook, LinkedIn, and Twitter
 </li>
 </ul>
 
 
 
 
 
 Desirable Experience
 
 
 <ul>
 <li>
 10 years&rsquo; experience in branding, communication and driving successful marketing campaigns
 </li>
 <li>
 Sound working knowledge of Social Media Marketing &ndash;Facebook, LinkedIn and Twitter.
 </li>
 <li>
 Experience with both organic and paid social media campaigns
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities and % Weightage
 
 
 
 1 Strategic Marketing &amp; Communication
 
 -
 
 20%
 
 
 2 Outreach &amp; Campaign Leadership - 20%
 
 
 3 Asset &amp; Content Leadership - 25%
 
 
 4 Market &amp; Competitor Analysis - 10%
 
 
 5 Analytics &amp; Technology -10%
 
 
 6 Stakeholder &amp; Team Management - 15%
 
 
 
</div>

Senior Manager – Marketing, Digital Learning

Amazon

<div>
 
 Description
 
 
 
 This team enables automation at Amazon Robotics Fulfillment centers. This team serves Amazon Internal Fulfillment Technologies &amp; Robotics teams by enabling automation, which includes real-time &amp; offline (image/video) data auditing services. One of the key contributions of this team is supporting the fulfillment centers in maintaining inventory accuracy.
 
 
 An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction.
 
 
 Key job responsibilities
 
 
 The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours&rsquo; time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair &amp; sufficient lighting (2) workspace / work related data shouldn&rsquo;t be accessed by anyone other than employee
 
 
 
 The Candidate Is Expected To Demonstrate
 
 
 
 <ul>
 <li>
 Willingness to work in Non-tech role for contract duration of 6 months
 </li>
 <li>
 Ability to audit image/video/text based Jobs
 </li>
 <li>
 Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention &amp; focus on screen
 </li>
 <li>
 Willingness to work on incremental targets/goals on quality &amp; productivity
 </li>
 <li>
 Fast Pace of implementation &amp; consistent performance
 </li>
 <li>
 Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player
 </li>
 <li>
 Readiness to come to office for few days (when required, applicable for associates working from home)
 </li>
 <li>
 Willing to switch ON laptop camera while on virtual meetings.
 
 
 </li>
 </ul>
 A day in the life
 
 
 Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon&rsquo;s work policy.
 
 
 Weekly Offs: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion.
 
 
 
 About The Team
 
 
 
 Data Auditing Operations team provides human support to Amazon Fulfillment facilities with goal of enabling hands-free active stowing through visual audits on videos/images. Videos with brief duration (typically between 15 and 20seconds) are sent to Operations Team for humans to audit them with information on products being stored at fulfilment centers. For business use, these videos must be thoroughly reviewed and audited using best human judgement. The effectiveness of automated process will be increased by using videos that Associates have audited. This process helps maintaining stow quality at fulfillment center and Associate will be further evaluated for performance improvements/coaching.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Maharashtra - D80
 
 
 Job ID: A2946953
</div>

Associate, ML Data Operations, GO-AI Operations

NxtWave

<div>
 
 We&rsquo;re seeking a detail-oriented and dependable Business Operations Associate (BOA) to support our creative production operations. As a BOA, you'll play a critical role in managing vendor payments, equipment movement logs, and footage tracking, ensuring that nothing slips through the cracks during our high-volume shoot and post-production cycles. This role sits at the intersection of finance, logistics, and data hygiene, and is key to making sure our creative engine runs efficiently across all campuses and departments.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 We&rsquo;re seeking a detail-oriented and dependable Business Operations Associate (BOA) to support our creative production operations.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 
 Vendor &amp; Finance Support:
 
 </li>
 <li>
 Collect and verify bills, quotes, and payment requests from vendors, freelancers, and rental partners
 </li>
 <li>
 Coordinate with the Finance team to ensure the timely submission and processing of payments
 </li>
 <li>
 Maintain up-to-date cost trackers for equipment, props, travel, and logistics
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Footage &amp; Drive Management:
 
 </li>
 <li>
 Log and track the movement of hard drives and footage between campuses, editors, and post teams
 </li>
 <li>
 Perform first-level file naming and folder hygiene checks before QC or editorial handoff
 </li>
 <li>
 Coordinate with Creative Ops Lead for NAS/cloud uploads and footage backups
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Documentation &amp; Reporting:
 
 </li>
 <li>
 Maintain clear records for all shoot-related assets, expenses, and approvals
 </li>
 <li>
 Ensure internal documentation standards are followed (Google Sheets, Drive, Trello, or internal tools)
 </li>
 <li>
 Support Creative Operations in preparing weekly summaries and report updates
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Team &amp; Vendor Communication:
 
 </li>
 <li>
 Liaise with editors, production assistants, and stakeholders on asset handovers and follow-ups
 </li>
 <li>
 Coordinate with vendors for delivery timelines, invoice clarifications, and payment statuses
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in back-office coordination, preferably in media, production, or operations
 </li>
 <li>
 Strong command of Excel/Google Sheets and cloud storage tools (Google Drive, Dropbox, etc.)
 </li>
 <li>
 Attention to detail and the ability to manage multiple threads without dropping the ball
 </li>
 <li>
 Basic understanding of production workflows, file formats, and data organization
 </li>
 <li>
 Good communication skills for coordination with both creative and admin teams
 </li>
 <li>
 Highly organized, deadline-driven, and discreet with sensitive data
 </li>
 <li>
 Bonus: Experience using tools like Trello, Notion, or ERP systems
 </li>
 </ul>
 
 
 
 
 
 Why This Role Matters
 
 
 <ul>
 <li>
 Be the operational backbone behind a fast-growing content team
 </li>
 <li>
 Gain exposure to creative workflows and media production logistics
 </li>
 <li>
 Work with a multidisciplinary team of editors, producers, cinematographers, and finance
 </li>
 <li>
 Opportunity to grow into production operations, post-production management, or project coordination roles
 </li>
 </ul>
</div>

Production Coordinator

Business Operations Associate - Media & Production

Concentrix

<div>
 Job Title:
 
 
 Team Leader, Operations
 
 
 
 Job Description
 
 
 
 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
 
 
 
 Role and Key Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible to meet all agreed client SLAs and performance parameters
 </li>
 <li>
 Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service
 </li>
 <li>
 Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer
 </li>
 <li>
 To embody the spirit of excellence through team building, able leadership and sound people management skills
 </li>
 <li>
 Identify areas of concern and under performance and take corrective measures
 </li>
 <li>
 Responsible for development of team members- team motivation, up-skilling- career development
 </li>
 <li>
 Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring
 </li>
 <li>
 Single point of contact for the team and the senior management through effective communication on key deliverables
 </li>
 <li>
 Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data
 </li>
 <li>
 Responsible for Customer/client interaction
 </li>
 <li>
 Assist in scheduling and time management
 </li>
 <li>
 Allocate work and prioritize
 </li>
 <li>
 Perform real time monitoring
 </li>
 <li>
 Evaluate and coordinate operational, administrative, IT and HR issues for the team
 </li>
 <li>
 Forward non- resolvable issues to the Operations Manager
 </li>
 <li>
 Team specific attrition and absenteeism management
 </li>
 <li>
 Team member performance management and identification of training opportunities
 </li>
 <li>
 Overall experience 3+ years
 
 
 </li>
 </ul>
 
 Key Skills and knowledge:
 
 
 
 <ul>
 <li>
 Team development
 </li>
 <li>
 Good excel skills
 </li>
 <li>
 Ability to manage Team Performance
 </li>
 <li>
 Ability to impart effective feedback
 </li>
 <li>
 Ability to work in a 24/7 shift environment.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Graduation
 
 
 </li>
 </ul>
 Disclaimer:-
 
 
 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
 
 
 Location:
 
 
 IND Hyderabad - Unit No. 201, 2nd Flr, Building 4 at Mindspace
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1655219
 
</div>

Team Leader, Operations

Explore 122+ Associate manager customer support in Hyderabad this October. Find roles across top companies and apply now to boost your career.