assistant project manager Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

assistant project manager

associate project manager Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

associate project manager

project control manager Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

project control manager

associate product manager Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

associate product manager

enterprise project manager Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

enterprise project manager

associate project director

Mace

<div>
 Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.
 
 
 
 The Project
 
 
 
 A residential and mixed-use development, consisting of multiple mid-rise buildings.
 
 
 
 You&rsquo;ll Be Responsible For
 
 
 
 <ul>
 <li>
 Leads end-to-end project delivery for external clients, from inception to post-completion.
 </li>
 <li>
 Oversees project timelines and budgets, proactively managing risks and mitigation strategies.
 </li>
 <li>
 Ensures stakeholder alignment and communicates strategies across client, consultant, and contractor teams.
 </li>
 <li>
 Integrates design and authority programmes with procurement and delivery schedules.
 </li>
 <li>
 Champions Mace&rsquo;s &ldquo;Safety First&rdquo; culture, promoting wellbeing and sharing safety lessons.
 </li>
 <li>
 Provides expert guidance to support broader Mace project success.
 </li>
 <li>
 Manages client, consultant, and stakeholder relationships to ensure collaborative project execution.
 </li>
 <li>
 Drives timely project delivery across all phases, aligned with milestones and sequencing plans.
 </li>
 <li>
 Supports business functions such as reporting, bidding, development, resourcing, and commercial strategy.
 </li>
 <li>
 Aligns project delivery with Mace&rsquo;s strategic pillars: digital, sustainability, service excellence, and quality.
 </li>
 <li>
 Engages and negotiates with senior stakeholders, leveraging internal knowledge hubs and best practices.
 </li>
 <li>
 Leads teams and contributes to net zero carbon goals through proactive emissions management.
 
 
 </li>
 </ul>
 
 You&rsquo;ll Need To Have
 
 
 
 <ul>
 <li>
 MCIOB/MAPM/MRICS/MICE (or local equivalent).
 </li>
 <li>
 Experience in the successful delivery of large mixed-use development projects.
 </li>
 <li>
 Demonstrable evidence of deep project management expertise.
 </li>
 <li>
 Tertiary qualifications in related (project management and/or construction related discipline), non-related degree or equivalent professional experience/apprenticeship, combined with a demonstrable intermediate level of role knowledge.
 </li>
 <li>
 Appropriate Construction Skills Certification Scheme (CSCS) card (or equivalent local safety certification).
 
 
 </li>
 </ul>
 
 Our values
 
 
 
 
 Safety first - Going home safe and well:
 
 We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.
 
 
 
 Client focus - Deliver on our promise:
 
 We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.
 
 
 
 Integrity - Always do the right thing:
 
 We influence positive outcomes within our industry, while always aligning with our compliance obligations.
 
 
 
 Create opportunity - For our people to excel:
 
 We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.
 
 
 Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.
 
 
</div>

Associate Project Director

LEO MEA (Middle East & Africa)

<div>
 
 Overview
 
 
 
 <ul>
 <li>
 Managing the day-to-day client relationship and communications between the agency and the current clients.
 </li>
 <li>
 Support the Associate Business Director / Business Director to develop and produce effective communication strategies for clients, in line with their business objectives and marketing requirements.
 </li>
 <li>
 Collaborate with cross-functional teams (from the agency and/or from the group) across multiple clients/projects in a fast-paced atmosphere to ensure cohesive and efficient campaigns
 </li>
 <li>
 Monitor closely the communication trends and in charge of competitive audit/reports
 </li>
 <li>
 Identify new business opportunities with current clients while managing allocated resource teams.
 </li>
 <li>
 Supervise, inspire and guide the executive team members
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 
 Technical &amp; Product
 
 
 
 <ul>
 <li>
 Strong understanding of the advertising and media industries and the role of communication strategy within them.
 </li>
 <li>
 Maintain a solid understanding of client&rsquo;s business (industry, market, product) and their competitors and be able to transform key learnings into strategic inputs
 </li>
 <li>
 Develop an excellent daily client relationship and foster consulting opportunities wherever possible
 </li>
 <li>
 In-depth knowledge of agency capabilities, processes, and tools
 
 
 </li>
 </ul>
 
 Business Acumen &amp; Operational Efficiency
 
 
 
 <ul>
 <li>
 Manage the day-to-day relationship with our internal &amp; external teams
 </li>
 <li>
 Ensure that all key supporting assets are consistently up-to-date and driving a productive outcome (agendas, contact reports delivered timeously with key deliverables and then drive out those deliverables to the agreed timings)
 </li>
 <li>
 Oversee and run team status meetings to align internal and external stakeholders on priorities and goals of each meeting/project
 </li>
 <li>
 Manage expectations, time, and quality standards, and secure agreement of clients and team members with strong attention to details
 </li>
 <li>
 Demonstrate ownership and confident management of multi-projects for multiple clients on multiple markets - as well as internal stakeholders
 </li>
 <li>
 Constantly exceed client expectations and ensure that KPIs of each project are met
 </li>
 <li>
 Work together with your full team across Traffic, Strategy, Content Marketing, Creative, Production, Development, etc. to deliver high quality work
 </li>
 <li>
 Full understanding of the production ecosystem, milestones and requirements
 </li>
 <li>
 Seamlessly manage multiple stakeholders across multiple clients/markets under the guidance of your Business Lead / Business Director / Associate Business Director
 
 
 </li>
 </ul>
 
 Innovative &amp; Analytical Mindset
 
 
 
 <ul>
 <li>
 Take full ownership of every job that comes through you - and ensure that every job is measured against client requirements, agreed strategy and on-brand
 </li>
 <li>
 Demonstrate logical thinking when describing client issues: quickly identifying problems to be solved during daily operation &amp; projects, and subsequently to come up with smart solutions for them
 </li>
 <li>
 Communicate complex topics in a concise approach with excellence, maturity and intent when writing or speaking
 </li>
 <li>
 Write briefs with full clarity on all requirements and inspire strategy, creative, production, development to do great work
 </li>
 <li>
 Challenge yourself and the team (direct line report and partners - strategy, creative, production) on coming up with innovative ideas that address brand and business objectives
 </li>
 <li>
 Good financial understanding of budgeting and estimating
 
 
 </li>
 </ul>
 
 People &amp; Leadership
 
 
 
 <ul>
 <li>
 Takes initiative to challenge an established point of view with respect and openness.
 </li>
 <li>
 Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
 </li>
 <li>
 Able to handle complex issues and make decisions even when missing information.
 </li>
 <li>
 Capable of proactively developing meaningful relationships with key decision makers.
 </li>
 <li>
 Accepts responsibility for client problems, manages conflict and actively works to solve issues internally and externally.
 </li>
 <li>
 Able to build succession plans and grow and mentor future talent.
 </li>
 <li>
 Able to provide constructive feedback to others in a timely manner.
 </li>
 <li>
 Demonstrates a collaborative and positive spirit and showcases inclusivity towards all people.
 </li>
 <li>
 Listens and proactively seeks views from others to create an environment that is transparent and comfortable for others to share.
 </li>
 <li>
 Able to motivate their team to pursue goals and deliver beyond their beliefs.
 </li>
 <li>
 Able to assess ideas and people on merit alone, without bias or favoritism and gives recognition when due.
 </li>
 <li>
 Empowers individuals to solve problems with full support when needed.
 </li>
 <li>
 Capable of coaching and supporting others by aligning career expectations providing actionable, open and constructive feedback.
 </li>
 <li>
 Capable of persuading others with integrity by understanding their motivations and identifying their concerns and work toward solving them.
 </li>
 <li>
 Proactively and continuously work towards improving effective team working and collaboration.
 </li>
 <li>
 Able to handle complex messages and is able to convey issues to facilitate others' understanding.
 </li>
 <li>
 Able to initiate and lead open conversations with internal and external stakeholders to build a culture of trust.
 </li>
 <li>
 Capable of creating opportunities for others to grow and demonstrate their learning agility.
 </li>
 <li>
 Drives a culture of trust with peers, clients and other stakeholders.
 
 
 </li>
 </ul>
 
 Self
 
 
 
 <ul>
 <li>
 Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
 </li>
 <li>
 Displays openness to the ideas of others and leverages them when beneficial for the business.
 </li>
 <li>
 Demonstrates the growth mindset and proactively adapts behavior and performance for sustained success.
 </li>
 <li>
 Able to set high impact objectives and goes above and beyond to exceed performance.
 </li>
 <li>
 Able to demonstrate agility and flexibility to respond and reprioritize based on different situations.
 </li>
 <li>
 Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
 </li>
 <li>
 Approaches situations and individuals with honesty, integrity, transparency and humbleness.
 </li>
 <li>
 Showcases resilience and maintains drive and a positive outlook when faced with challenges.
 </li>
 <li>
 Actively listens and is receptive to others' feedback on performance.
 </li>
 <li>
 Able to take justified risks when appropriate and take accountability and responsibility when things don&rsquo;t go as planned.
 </li>
 <li>
 An early identifier of change, able to proactively develop and share plans to seize opportunities.
 </li>
 <li>
 Acts ethically and makes ethical decisions in line with local regulations and contracts, even in the face of ethical challenges.
 </li>
 <li>
 Able to listen to other people in a way that they feel understood, and is respectful of others.
 </li>
 <li>
 Able to make timely decision that take into account different factors in ambiguous circumstances, considering impacts internally and externally.
 </li>
 <li>
 Able to build initiatives despite doubts or resistance from others to deliver strategic impact.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proficient in English &amp; Arabic
 </li>
 <li>
 Bachelor's degree in marketing advertising, or a related field
 </li>
 <li>
 Minimum of 3 years of experience working in a Communications, Project Manager or Account Manager role - preferably within an experience in communication, digital or media agency, could also come from marketing/client side.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 R-3128 P-3529
</div>

Senior Manager - Communications & Project Management

Talent 360 ME

<div>
 
 About the Role:
 
 
 
 At OMQ, the 2D Art Director leads all visual aspects of two-dimensional designs within OMQ events. The role supervises both Senior and Junior Designers, ensuring that all outputs align with the brand identity and overall creative concept. The 2D Art Director provides the necessary artistic direction to achieve the highest quality standards while reviewing and approving all deliverables before final sign-off.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Translate the overall creative direction (provided by the Creative Director) into 2D design guidelines for each project.
 </li>
 <li>
 Oversee the production of all 2D materials: invitations, event branding, signage, exhibition materials, pitch decks, screen interfaces, and digital assets.
 </li>
 <li>
 Ensure all designs adhere to approved brand guidelines.
 </li>
 <li>
 Direct and monitor the 2D design team (Senior and Junior Designers), distributing tasks according to skills and capacity.
 </li>
 <li>
 Review and approve final files for print or digital delivery, ensuring compliance with technical specifications (dimensions, margins, colors, resolution).
 </li>
 <li>
 Coordinate with the 3D Art Director to ensure harmony between 2D visual elements and spatial/3D components.
 </li>
 <li>
 Collaborate with the Event Concept Strategist to translate concepts into clear visual language.
 </li>
 <li>
 Conduct daily follow-ups with the Traffic Coordinator to manage priorities and deadlines.
 </li>
 <li>
 Address client or production feedback promptly and accurately, maintaining proper version control.
 </li>
 <li>
 Develop a library of ready-to-use templates and a database of approved visual assets for future reuse.
 </li>
 <li>
 Monitor local and global graphic design trends and propose relevant updates to enhance OMQ&rsquo;s visual identity.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Graphic Design, Applied Arts, or a related field.
 </li>
 <li>
 Minimum of 5 years of experience in designing for events, exhibitions, or marketing materials.
 </li>
 <li>
 Proficiency in design software (Adobe Illustrator, Photoshop, InDesign).
 </li>
 <li>
 Strong knowledge of color systems, printing processes, dimensions, and file preparation for print.
 </li>
 <li>
 Proven leadership, planning, and team guidance skills.
 </li>
 <li>
 Ability to present innovative ideas and deliver professional visual solutions.
 </li>
 <li>
 Strong time management skills and ability to work under pressure.
 </li>
 <li>
 Language: Native Arabic fluency &ndash; Very good English proficiency.
 </li>
 </ul>
</div>

2D Art Director

PwC Middle East

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Role Mission
 
 
 
 
 Job Description &amp; Summary
 
 
 
 <ul>
 <li>
 Provide a product quality overview for the projects his/her perimeter
 </li>
 <li>
 Creation of Test Plans and Test cases for software projects within his/her perimeter.
 </li>
 <li>
 Detecting any potential product risk and work with project team till closure of product quality risks
 </li>
 <li>
 Provide an overview on product quality of software deliveries and assure product issues are documented &ndash; tracked till resolution.
 </li>
 <li>
 Support in Continuously improving Quality control Processes and Competences.
 </li>
 <li>
 Creating test strategy &ndash; Plans and test cases for the project within his/her perimeter.
 </li>
 <li>
 Execute defined test cases according to test plans and strategies
 </li>
 <li>
 Reporting on the status of current projects within his/her perimeter, identifying issues and assessing their impact, and proactively recommending solutions.
 </li>
 <li>
 Be the primary SPOC for driving all testing communications within the project organisation
 </li>
 <li>
 Identify product quality risks, escalate and propose risk mitigation strategies as required.
 </li>
 <li>
 Work with the client project manager to identify/resolve all issues that could impact project scope and/or time frames
 </li>
 <li>
 Collaborating with other stakeholders to ensure adequate testing is done per the project requirements
 </li>
 <li>
 Summarise and report product quality results on project &ndash; project level periodically.
 </li>
 <li>
 Providing feedback and suggestions for process and product improvement.
 </li>
 <li>
 Support customer transformation projects, through planning and conducting testing on external customer systems.
 </li>
 </ul>
 <li>
 
 
 </li>
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 
 Degrees/Field Of Study Required
 
 
 
 Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 
 Government Clearance Required?
 
 
 
 
 Job Posting End Date
 
</div>

ETIC, QC Testing- Senior Associate

Al Ahly Momkn

<div>
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Role overview: The MS Dynamics 365 F&amp;O technical consultant is responsible for providing technical support, troubleshooting, and continuous improvement of Microsoft Dynamics 365 Finance &amp; Operations modules.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 3-5 years of experience in development on Microsoft Dynamics 365 F&amp;O
 
 </li>
 <li>
 Develop and maintain custom modules using ERP development tools
 
 </li>
 <li>
 Experience in X++, SSRS Reporting, Power Platform (Power Apps, Power Automate), Microsoft SQL Server, Azure Integration Services
 
 </li>
 <li>
 Familiarity with APIs, OData, and system integrations
 
 </li>
 <li>
 Familiar in Core application functionality, Implementation methodology
 
 </li>
 <li>
 Having strong understanding of Software Development Life Cycle and experience working in Agile environment and participating in Agile ceremonies.
 
 </li>
 <li>
 Ensure timely and high-quality delivery of project components
 
 </li>
 <li>
 Maintain thorough documentation of system configurations and customization
 
 </li>
 <li>
 Excellent problem-solving, analytical, and troubleshooting skills.
 
 </li>
 <li>
 Good communication skills and the ability to collaborate effectively in a team environment.
 
 </li>
 </ul>
 
 
 Qualifications
 
 :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Systems, Engineering, or a related field.
 
 </li>
 <li>
 Microsoft Certified: Dynamics 365 Developer Associate or equivalent is a plus.
 
 </li>
 </ul>
</div>

MS Dynamics F&O Technical Consultant

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 
 About PwC:
 
 At PwC, we believe in harnessing technology and innovation to create solutions for our clients in various sectors. The Egypt Technology and Innovation Centre (ETIC) plays a crucial role in driving tech-forward initiatives and delivering cutting-edge projects. We are looking for a highly motivated and experienced Senior Associate Technical Project Manager to join our dynamic team.
 
 
 
 Role Description/ Purpose
 
 
 
 Technical Business analyst working in a team of analysts on digital asset delivery.
 
 
 
 Key Responsibilities/ Activities
 
 
 
 Details on the core tasks and activities that the person will perform
 
 
 Requirements gathering, backlog population, business case creation, workshops, business requirements documentation etc.
 
 
 
 Key Skills Required
 
 
 
 
 Management Requirements
 
 management is an activity that requires the identification, documentation, tracking, communication, and verification of the stakeholders&rsquo; requirements within a project. It also involves managing changes to the requirements to ensure that the proposed solution meets the stakeholders&rsquo; needs.Must Have Intermediate Gained certification or relevant training in this skill and applied the skill in more than 1 project that is aligned with the relevant experience areas (i.e. experience in requirements gathering for digital assets)
 
 
 
 Business Process Workflow
 
 Business process workflow is a method of managing and visualizing a business process from start to finish. It typically involves the visualization of tasks, tasks associated with specific individuals or teams, and the sequence of tasks which must be completed in order for the process to reach completion. It outlines the flow of activities, resources, and information.Must Have Intermediate Gained certification or relevant training in this skill and applied the skill in more than 1 project that is aligned with the relevant experience areas (i.e Has evidenced experience in using tooling to capture and visualise business processes)
 
 
 
 Business Process Improvement
 
 Business process improvement involves the business practice of identifying, analyzing and improving existing business processes to optimize performance, meet best practice standards or simply improve quality and the user experience for customers and end-users. Must Have Intermediate Gained certification or relevant training in this skill and applied the skill in more than 1 project that is aligned with the relevant experience areas (i.e Has evidenced experience in the production of future state processes)
 
 
 
 Non-Functional Requirement (NFR)
 
 A non-functional requirement (NFR) is a requirement that specifies criteria that can be used to judge the operation of a system, rather than specific behaviors. They are contrasted with functional requirements that define specific behavior or functions. The plan for implementing functional requirements is detailed in the system design.Must Have Intermediate Gained certification or relevant training in this skill and applied the skill in more than 1 project that is aligned with the relevant experience areas (i.e Has evidenced experience in documenting non-functional requirements)
 
 
 
 Developing User Stories
 
 Developing user stories is developing ways to describe the why and the what behind the day-to-day work of development team members, often expressed as persona + need + purpose. Understanding their role as the source of truth for what your team is delivering, but also why, is key to a smooth process.Must HaveIntermediateGained certification or relevant training in this skill and applied the skill in more than 1 project that is aligned with the relevant experience areas (i.e Has evidenced experience in the production of user story documentation)
 
 
 
 Requirement Workshops
 
 Collaborative sessions or meetings involving stakeholders and subject matter experts to gather, analyze, and define requirements for a project, system, or solution.Nice To Have Intermediate Gained certification or relevant training in this skill and applied the skill in more than 1 project that is aligned with the relevant experience areas (i.e Has evidenced experience of running requirements gathering workshops with technology and business stakeholders)
 
 
 
 Relevant Experience Areas
 
 
 
 Fluent German and English language proficiency
 
 
 8+ years of relevant work experience in Business Analysis
 
 
 Particular industries, domains or technologies that the person should be familiar with
 
 
 Experience working with project teams building software assets in a technical business analyst capacity, gathering requirements, populating backlogs with well formed information, a good understanding of creating business cases, using process mapping tools, and producing high quality documentation.
 
 
 
 Training/ Qualifications Required
 
 
 
 Any certifications, educational background or mandatory training
 
 
 Ideally BCS Diploma in Business Analysis, Workshop facilitation &amp; ideation, Benefits analysis &amp; definition, BCS or APMG Agile BA certification
 
 
 
 Preferred Communication Skills
 
 
 
 Expectations for internal or client engagement levels and of English proficiency
 
 
 Multiple, virtual meetings, written, high level of english proficience
 
 
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Business Opportunities, Business Process Consulting, Business Process Improvement, Business Strategy, Business Transformation, Communication, Competitive Advantage, Competitive Analysis, Conducting Research, Consumer Behavior, Creativity, Customer Experience (CX) Strategy, Customer Insight, Customer Strategy, Data Analytics, Embracing Change, Emotional Regulation, Empathy, Go-to-Market Strategies, Inclusion {+ 14 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, Business Analyst - Manager (German Speaker Only)

<div>
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in project portfolio management focus on optimising project portfolios to drive strategic business outcomes. These individuals oversee project selection, prioritisation, and resource allocation to facilitate successful project delivery.
 
 
 In project management at PwC, you will oversee and coordinate various projects to facilitate successful delivery within budget and timeline. You will leverage strong organisational and communication skills to effectively manage teams and stakeholders.
 
 
 
 About PwC ETIC - Egypt Technology And Innovation Centre
 
 
 
 PwC opened a new Technology &amp; Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP &amp; Oracle, to Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing Managed Services capabilities.
 
 
 The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery to help shape and form this new venture
 
 
 
 A Brief Summary Of The Role
 
 
 
 The Senior Associate Service Designer is responsible for crafting and enhancing the user experience across our services. This role involves working collaboratively with various teams to understand user requirements and design solutions that align with business objectives. The ideal candidate will combine strategic thinking, creativity, and technical expertise to deliver impactful service solutions
 
 
 
 Key Responsibilities/ Activities
 
 
 
 Details on the core tasks and activities that the person will perform
 
 
 <ul>
 <li>
 Service Design and Development:
 
 
 </li>
 </ul>
 Lead the design and development of service solutions from concept to implementation.
 
 
 Utilize design thinking methodologies to facilitate workshops and co-design sessions with stakeholders and users.
 
 
 <ul>
 <li>
 Research and Analysis:
 
 
 </li>
 </ul>
 Conduct qualitative and quantitative research to understand user needs, behaviors, and pain points.
 
 
 Analyze research findings to develop insights and identify opportunities for service improvement.
 
 
 <ul>
 <li>
 Prototyping and Testing:
 
 
 </li>
 </ul>
 Create prototypes and service blueprints to visualize and test service concepts.
 
 
 Conduct usability tests and gather feedback to iterate and refine service designs.
 
 
 <ul>
 <li>
 Collaboration and Communication:
 
 
 </li>
 </ul>
 Work closely with product managers, UX designers, developers, and other stakeholders to ensure alignment and integration of service design.
 
 
 Communicate service design concepts and recommendations effectively to diverse audiences, including senior leadership.
 
 
 <ul>
 <li>
 Continuous Improvement:
 
 
 </li>
 </ul>
 Monitor service performance and user feedback to identify areas for ongoing improvement.
 
 
 Stay updated on industry trends and best practices to incorporate innovative approaches into service design.
 
 
 
 Key Skills Required
 
 
 
 Specific technical or soft skills the person needs to be effective
 
 
 
 Design Thinking
 
 A human-centered approach to innovation and problem-solving that emphasizes understanding the needs and experiences of users.Must HaveIntermediateAbility to apply design thinking principles to projects with some guidance.
 
 
 Ability to support the facilitatation of workshops and guide teams through the design thinking process, including empathy, define, ideate, prototype, and test phases.
 
 
 Ability to identify user needs and pain points and recommended actionable insights.
 
 
 Familiarity with design thinking tools and methods, such as user journey mapping and empathy mapping, and ability to use them effectively in projects.
 
 
 
 Ideation
 
 The ability to generate a wide range of ideas and potential solutions. Ideation encourages creativity and free-thinking, often through brainstorming sessions and collaborative workshops.Must HaveIntermediateAbility to generate a wide range of ideas and solutions independently and in a team setting and can lead brainstorming sessions and encourage participation with support.
 
 
 Proficient in using ideation tools and techniques such as mind mapping, sketching, and collaborative digital tools.
 
 
 
 Testing
 
 The skill of evaluating prototypes and solutions through user feedback and observation. Testing is crucial for understanding how users interact with a design and identifying areas for improvement.Must HaveIntermediateAbility to design and conduct usability tests and gather user feedback. Can analyze results to identify strengths and weaknesses in a design.
 
 
 Understands how to iterate on designs based on test results and user feedback, making informed decisions for improvements.
 
 
 Ability to work effectively with cross-functional teams to integrate testing results into design processes.
 
 
 
 Collaboration and Communication
 
 Ability to effectively communicate and collaborate with stakeholders at various levels of seniorityMust HaveIntermediateAbility to communicate design concepts and ideas clearly to diverse audiences, including non-designers and stakeholders.
 
 
 Ability to work collaboratively in team environments and is able to mediate and resolve conflicts with support.
 
 
 Ability to effectively engage with stakeholders to gather feedback and align design goals with business objectives.
 
 
 
 Prototyping
 
 Creating tangible representations of ideas to explore their feasibility and gather feedback. Prototyping allows designers to test concepts in real-world scenarios and refine them based on user interaMust HaveIntermediateProficient in using prototyping tools (e.g., Sketch, Figma, Adobe XD) to create mid-fidelity prototypes.
 
 
 Ability to design prototypes that are sufficiently detailed to test specific assumptions and gather user feedback.
 
 
 Ability to incorporate feedback into prototypes to refine and improve design solutions iteratively.
 
 
 
 Qualifications Required
 
 
 
 Foundational Service Design training or certification is a plus
 
 
 Excellent English language proficiency
 
 
 
 Product Management Experience With The Above Mentioned Skillset
 
 
 
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Process Improvement, Communication, Costing, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Project Lifecycle, Learning Agility, Optimism, Process Mapping, Process Standardization, Program Management, Project Budgeting, Project Coordination, Project Delivery, Project Documentation, Project Governance {+ 19 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, Service Designer - Senior Associate

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