Senior Manager - Communications & Project Management

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Overview

Managing the day-to-day client relationship and communications between the agency and the current clients.
Support the Associate Business Director / Business Director to develop and produce effective communication strategies for clients, in line with their business objectives and marketing requirements.
Collaborate with cross-functional teams (from the agency and/or from the group) across multiple clients/projects in a fast-paced atmosphere to ensure cohesive and efficient campaigns
Monitor closely the communication trends and in charge of competitive audit/reports
Identify new business opportunities with current clients while managing allocated resource teams.
Supervise, inspire and guide the executive team members

Responsibilities

Technical & Product

Strong understanding of the advertising and media industries and the role of communication strategy within them.
Maintain a solid understanding of client’s business (industry, market, product) and their competitors and be able to transform key learnings into strategic inputs
Develop an excellent daily client relationship and foster consulting opportunities wherever possible
In-depth knowledge of agency capabilities, processes, and tools

Business Acumen & Operational Efficiency

Manage the day-to-day relationship with our internal & external teams
Ensure that all key supporting assets are consistently up-to-date and driving a productive outcome (agendas, contact reports delivered timeously with key deliverables and then drive out those deliverables to the agreed timings)
Oversee and run team status meetings to align internal and external stakeholders on priorities and goals of each meeting/project
Manage expectations, time, and quality standards, and secure agreement of clients and team members with strong attention to details
Demonstrate ownership and confident management of multi-projects for multiple clients on multiple markets - as well as internal stakeholders
Constantly exceed client expectations and ensure that KPIs of each project are met
Work together with your full team across Traffic, Strategy, Content Marketing, Creative, Production, Development, etc. to deliver high quality work
Full understanding of the production ecosystem, milestones and requirements
Seamlessly manage multiple stakeholders across multiple clients/markets under the guidance of your Business Lead / Business Director / Associate Business Director

Innovative & Analytical Mindset

Take full ownership of every job that comes through you - and ensure that every job is measured against client requirements, agreed strategy and on-brand
Demonstrate logical thinking when describing client issues: quickly identifying problems to be solved during daily operation & projects, and subsequently to come up with smart solutions for them
Communicate complex topics in a concise approach with excellence, maturity and intent when writing or speaking
Write briefs with full clarity on all requirements and inspire strategy, creative, production, development to do great work
Challenge yourself and the team (direct line report and partners - strategy, creative, production) on coming up with innovative ideas that address brand and business objectives
Good financial understanding of budgeting and estimating

People & Leadership

Takes initiative to challenge an established point of view with respect and openness.
Able to use storytelling to connect with internal and external stakeholders in a compelling manner to influence and inspire.
Able to handle complex issues and make decisions even when missing information.
Capable of proactively developing meaningful relationships with key decision makers.
Accepts responsibility for client problems, manages conflict and actively works to solve issues internally and externally.
Able to build succession plans and grow and mentor future talent.
Able to provide constructive feedback to others in a timely manner.
Demonstrates a collaborative and positive spirit and showcases inclusivity towards all people.
Listens and proactively seeks views from others to create an environment that is transparent and comfortable for others to share.
Able to motivate their team to pursue goals and deliver beyond their beliefs.
Able to assess ideas and people on merit alone, without bias or favoritism and gives recognition when due.
Empowers individuals to solve problems with full support when needed.
Capable of coaching and supporting others by aligning career expectations providing actionable, open and constructive feedback.
Capable of persuading others with integrity by understanding their motivations and identifying their concerns and work toward solving them.
Proactively and continuously work towards improving effective team working and collaboration.
Able to handle complex messages and is able to convey issues to facilitate others' understanding.
Able to initiate and lead open conversations with internal and external stakeholders to build a culture of trust.
Capable of creating opportunities for others to grow and demonstrate their learning agility.
Drives a culture of trust with peers, clients and other stakeholders.

Self

Able to adjust performance based on experiences and feedback and showcases agility and flexibility.
Displays openness to the ideas of others and leverages them when beneficial for the business.
Demonstrates the growth mindset and proactively adapts behavior and performance for sustained success.
Able to set high impact objectives and goes above and beyond to exceed performance.
Able to demonstrate agility and flexibility to respond and reprioritize based on different situations.
Able to constructively challenge the status quo and take risks to challenge internal and external perspectives.
Approaches situations and individuals with honesty, integrity, transparency and humbleness.
Showcases resilience and maintains drive and a positive outlook when faced with challenges.
Actively listens and is receptive to others' feedback on performance.
Able to take justified risks when appropriate and take accountability and responsibility when things don’t go as planned.
An early identifier of change, able to proactively develop and share plans to seize opportunities.
Acts ethically and makes ethical decisions in line with local regulations and contracts, even in the face of ethical challenges.
Able to listen to other people in a way that they feel understood, and is respectful of others.
Able to make timely decision that take into account different factors in ambiguous circumstances, considering impacts internally and externally.
Able to build initiatives despite doubts or resistance from others to deliver strategic impact.

Qualifications

Proficient in English & Arabic
Bachelor's degree in marketing advertising, or a related field
Minimum of 3 years of experience working in a Communications, Project Manager or Account Manager role - preferably within an experience in communication, digital or media agency, could also come from marketing/client side.

Additional Information

R-3128 P-3529

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