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associate technical support advisor

Sutherland

<div>
 
 Company Description
 
 
 
 We are
 
 One Sutherland
 
 &mdash; a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
 
 
 Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
 
 
 
 Job Description
 
 
 
 
 Job Descriptions:
 
 
 
 Proofpoint &ndash; Associate PSE
 
 
 
 The Role
 
 
 
 Strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve complex technical issues in Protection Server products. You will interact directly with our enterprise customers to deliver &ldquo;white glove service&rdquo; on each interaction. The daily work includes regular updating of support cases to record progress of open issues in our call tracking system, hosting shared sessions with customers to diagnose reported problems, interacting with Sustaining Engineering for items that require escalation, and documenting technical solutions and product information in the knowledge base. This is an advanced support group, you will act as an SME in a broad range of topics, owning and resolving all but the most complex of issues from start to finish. The work is frequently performed in Linux command line environments so appropriate skills are required.
 
 
 
 Location: Bangalore
 
 
 
 
 Your day-to-day
 
 
 
  Provide technical product support to customers, resellers, and partners
 
 
  Provide configuration help, troubleshooting and best practice advice to customers
 
 
  Manage cases in our customer support tools to ensure issues are assigned, tracked, escalated, and resolved within SLA targets
 
 
  Provide problem diagnosis and root cause analysis for technical issues
 
 
  Publish Knowledge Base articles for internal and customer audiences
 
 
  Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
 
 
  Participate in on-call support 24x7 rotation as assigned.
 
 
  Work towards the team&rsquo;s success&mdash;we win together
 
 
 
 Qualifications
 
 
 
 
 Requirements:
 
 
 
  Typically requires proven knowledge of Windows or Linux Server management experience
 
 
  Knowledge of Email systems and Networking experience in a technical support/help desk environment
 
 
  Proven understanding of email, TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, Linux, MySQL &amp; Exchange
 
 
  Ability to independently troubleshoot software applications and complex distributed system environments involving multiple configurations and protocols
 
 
  Solid experience in problem analysis and resolution of software problems
 
 
  Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
 
 
  Ability to handle clients professionally during all interfaces
 
 
  Proven experience hosting WebEx or other remote hosting tools for customer troubleshooting sessions
 
 
  Strong written and verbal communication skills
 
 
  Candidates should be flexible working evening and weekend shifts
 
 
 
 Additional Information
 
 
 
 
 Our employees enjoy:
 
 
 
 <ul>
 <li>
 Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
 </li>
 <li>
 Annual merit increase based on performance.
 </li>
 <li>
 Paid Training whether onsite or in work at home.
 </li>
 <li>
 Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
 </li>
 <li>
 Excellent training and supervisory support - to help you feel comfortable servicing our customers.
 </li>
 <li>
 Competitive Salary with attractive and attainable PBI structure.
 </li>
 <li>
 Paid vacation and sick leave annually.
 </li>
 <li>
 Exceptional Health and Life Insurance Plan
 </li>
 <li>
 Lunch benefits and subsidy.
 </li>
 <li>
 Onsite lunch concessionaire at reduced rates.
 </li>
 <li>
 Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
 </li>
 <li>
 Free On-site medical suite with nurse and medical doctor.
 </li>
 <li>
 Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
 </li>
 <li>
 Paid referral program
 </li>
 <li>
 Career development &amp; growth opportunities for advancement.
 </li>
 <li>
 Excellent Reward and recognition programs.
 </li>
 </ul>
</div>

Associate - Technical Support Advisor

JPMorganChase

<div>
 
 Job Description
 
 
 
 
 Description for Internal Candidates
 
 
 
 Human Resource Business Advisor provide support to senior Human Resource Business Advisors and senior managers on core Human Resource activities. They help senior managers engage with others in Human Resource and with specialists to bring resolution to their Human Resources related matters.
 
 
 This position will report to the Human Resource Business Advisor Lead and be aligned to support Senior Leaders and Leaders within a specific line of business.
 
 
 Join our Human Resources team as a Business Advisor.
 
 
 
 Job Summary
 
 
 
 As a Vice President - Human Resource Business Advisor within Commercial Investment Banking, you will work closely with business leaders to understand their goals and challenges, providing strategic advice on human resource matters. You will play a key role in integrating HR strategies with business plans to promote organizational success.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Support the implementation of people agenda initiatives and efforts for a business area
 </li>
 <li>
 Provide day-to-day advice on human capital matters.
 </li>
 <li>
 Advise business leadership and cascade the structuring &amp; re-organizational changes deeper into LOB areas to institutionalize the new organization into BAU
 </li>
 <li>
 Support year-end compensation process by ensuring that baselines are accurate and synchronized (including joiners, leavers, transfers), providing guidance on incentive compensation and salary planning as appropriate and supporting managers through compensation decisions
 </li>
 <li>
 Support the performance and talent management cycle by partnering with leaders on an as-needed basis to handle succession planning needs and requirements, answer performance questions, issues and processes, supporting and providing guidance on the promotion process particularly during quarterly &amp; end-of-year timing
 </li>
 <li>
 Facilitate feedback processes and other employee input initiatives, e.g. action plans based on Employee Opinion Surveys, Pulse Checks, etc.
 </li>
 <li>
 Support or participate in individualized development and coaching to managers and emerging leaders, as needed, and in partnership with the development team. This may include supporting action items that stem from leadership coaching provided by the aligned HRBA or an external coach
 </li>
 <li>
 Provide project management support for HR-related initiatives being implemented within LOBs
 </li>
 <li>
 Support cross-LOB and large scale initiatives and work with management information systems (MIS) and reporting to understand trends and outliers, and facilitate fact based, metrics driven client decisions
 </li>
 <li>
 Be a champion of HR process change. Analyze processes, data and trends to make recommendations to management team for continuous improvement
 </li>
 <li>
 Ensure appropriate controls are in place and managed effectively for all critical HR processes
 
 
 </li>
 </ul>
 
 Required Qualifications, Capabilities, And Skills
 
 
 
 <ul>
 <li>
 Minimum 10 years of overall Human Resource experience
 </li>
 <li>
 Bachelor&rsquo;s Degree required
 </li>
 <li>
 Knowledge of full range of people practices in a business setting: goal setting, performance assessment and improvement, compensation practices, talent review and talent management, workforce planning, reductions in force, manager development
 </li>
 <li>
 Project management abilities including execution skills and end to end process improvement
 </li>
 <li>
 Ability to utilize critical thinking and analytical skills regularly to identify issues and trends, develop solutions and/or recommendations to address root cause and strong analytical, quantitative and technical skills that enable individual to leverage data to create HR strategies that support and drive business results
 </li>
 <li>
 Ability to navigate a global matrix organization and partner on issues across HR and the business. Must be able to work collaboratively and to develop strong, positive working relationships with exceptional judgment, demonstrated ability to make sound decisions and be creative in developing alternative solutions in a fast paced environment
 
 
 </li>
 </ul>
 
 Preferred Qualifications, Capabilities, And Skills
 
 
 
 <ul>
 <li>
 Proven track record in objectively coaching employees and management through complex, difficult issues and mitigating risks
 </li>
 <li>
 Promote partnership by fostering a shared purpose, trust and teamwork across teams, businesses, functions, regions, and levels
 </li>
 <li>
 Advanced degree desired
 </li>
 <li>
 Exceptional judgment, demonstrated ability to make sound decisions and be creative in developing alternative solutions in a fast paced environment
 </li>
 <li>
 Previous HR Business Advisor experience preferred
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
 
 
 We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
 
 
 
 About The Team
 
 
 
 J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
</div>

Vice President - HR Business Advisor

Brillio

<div>
 
 
 
 Job Overview: Business Analyst
 
 
 
 
 
 
 
 We are seeking a Salesforce Business Systems Analyst with strong ability in Salesforce solutions and hands-on pre-sales experience. The ideal candidate will bridge business needs with technology solutions, drive client discussions, design scalable Salesforce solutions, and support pre-sales activities including proposal creation, demos, and solution pitches.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Gather, analyze, and document business requirements, translating them into Salesforce solutions.
 </li>
 <li>
 Work with stakeholders to design and optimize Salesforce functionalities (Sales, Service, Marketing Clouds).
 </li>
 <li>
 Collaborate with technical teams to ensure solution feasibility and delivery.
 </li>
 <li>
 Support pre-sales activities: solution design, RFP/RFI responses, client presentations, demos, and proposal support.
 </li>
 <li>
 Act as a trusted advisor for clients, aligning Salesforce solutions with business objectives.
 </li>
 <li>
 Stay updated with Salesforce product roadmap and industry best practices.
 </li>
 </ul>
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 
 
 <ul>
 <li>
 6+ years&rsquo; experience as a Salesforce Business Systems Analyst (BSA) with strong understanding across Salesforce ecosystem (Sales, Service, Marketing Clouds).
 </li>
 <li>
 3+ years&rsquo; pre-sales experience in solution design, proposal response, customer demos and client engagement.
 </li>
 <li>
 Strong understanding of Salesforce ecosystem (Sales, Service, Marketing Clouds).
 </li>
 <li>
 Excellent requirement gathering, documentation, and stakeholder management skills.
 </li>
 <li>
 Strong communication, presentation, and problem-solving abilities.
 </li>
 <li>
 Salesforce certifications (Admin, Consultant, or Architect) preferred.
 </li>
 </ul>
 <li>
 </li>
 
 
</div>

Business Analyst

GoodScore

<div>
 
 
 Company Overview:
 
 
 
 GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India&rsquo;s fastest-growing credit score &amp; credit management apps.
 
 
 We are backed by top VC funds in India, ranked among the top 10 finance apps in India, and are on the 1x to 100x journey. We&rsquo;re building a team that shares our vision of transforming how India manages credit.
 
 
 
 
 
 
 About the Role:
 
 
 
 We are looking for a dynamic and hands-on Human Resources Business Partner (HRBP) to join our growing team. This role is ideal for someone who has experience working closely with a diverse talent pool&mdash;ranging from tech to business and customer-facing teams&mdash;and thrives in a fast-paced, high-growth startup environment.
 
 
 You will be a strategic partner to both business and functional leaders, working closely to design and implement people strategies that drive performance, enhance employee experience, and align with our long-term goals.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as a strategic advisor and coach to managers across functions (tech, operations, business, and support).
 </li>
 <li>
 Drive key HR initiatives across the employee lifecycle including workforce planning, performance management, employee engagement, and succession planning.
 </li>
 <li>
 Build strong working relationships with leadership and employees to foster a high-performance and inclusive culture.
 </li>
 <li>
 Analyze HR data and key people metrics to support data-driven decisions and strategic workforce planning.
 </li>
 <li>
 Handle complex employee relations issues with empathy, objectivity, and confidentiality.
 </li>
 <li>
 Partner with recruitment and payroll/benefits teams to roll out programs and support seamless employee operations.
 </li>
 <li>
 Support organizational design and change management initiatives in line with business evolution.
 </li>
 <li>
 Ensure compliance with labor laws, employment regulations, and internal policies.
 </li>
 </ul>
 
 
 
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 2&ndash;3 years of experience in an HRBP or similar strategic HR role.
 </li>
 <li>
 Prior experience in early-stage or growth-stage startups is highly preferred.
 </li>
 <li>
 Exposure to managing a mix of technical and non-technical teams (engineering, product, operations, sales, support).
 </li>
 <li>
 MBA/Other Master's Program in HR.
 </li>
 <li>
 Excellent communication, stakeholder management, and conflict-resolution skills.
 </li>
 <li>
 Proactive, detail-oriented, and highly adaptable in fast-changing environments.
 </li>
 <li>
 Strong understanding of Indian labor laws and compliance requirements.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Work closely with the founder and core team in shaping culture and people practices.
 </li>
 <li>
 Opportunity to be part of a Series A-bound startup in one of the most exciting fintech spaces.
 </li>
 <li>
 Take ownership of strategic HR projects with real business impact.
 </li>
 <li>
 High-growth environment with fast learning and career advancement opportunities.
 </li>
 </ul>
</div>

Human Resources Business Partner

Delta Air Lines

<div>
 
 
 About Delta Tech Hub:
 
 
 
 Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Responsible for all technical issues / questions / Code reviews within the team
 </li>
 <li>
 Understands all elements of development / technical architecture applicable to the area
 </li>
 <li>
 Interprets architecture designs to build out detailed tech designs where applicable
 </li>
 <li>
 Participates in Scrum sessions representing the development team and activity
 </li>
 <li>
 Collaborates with other team members to identify and fix technical issues
 </li>
 <li>
 Implement &amp; support code for break-fix, maintenance, and enhancements, and integrating container platforms with automated CI/CD pipelines
 </li>
 <li>
 Design and develop cloud-native applications, features, and enhancements with an emphasis on clean, highly efficient, supportable, and well documented code for the full technology stack
 </li>
 <li>
 Ensure that the Delta methodology, standards, and procedures are adopted and implemented
 </li>
 <li>
 Provide efficient solution and deliverables to shorten the project life cycle, where applicable
 </li>
 <li>
 Own the quality of the product delivered by engaging closely in testing activities.
 </li>
 <li>
 Create visual models (flowcharts, class and activity diagrams, sequence diagrams)
 </li>
 <li>
 Lead resolution of issues with interfacing systems built on different technologies
 </li>
 <li>
 Facilitate and participate in regular scrum ceremonies
 </li>
 <li>
 Support operationally critical environment, using monitoring tools and scripts, data feeds and associated scripts, research, and analysis of production issues, capturing logging.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Systems or related technical field is preferred
 </li>
 <li>
 Minimum 2-3 years of Software Development experience in a business environment, or equivalent experience in an educational setting
 </li>
 <li>
 Expertise in Java backend, frontend, node.js and related framework and tools, relational DBs, Linux / Unix, Shell Scripting, MS SQL, Windows OS.
 </li>
 <li>
 Experience in Web application frameworks and API technologies like jQuery, AngularJS, Swagger, JSP, Spring boot.
 </li>
 <li>
 Experience in GIT and DevOps pipeline including TDD and test automation.
 </li>
 <li>
 Experience in RESTful APIs and microservices with Spring boot
 </li>
 <li>
 Understanding of DevSecOps, CI/CD pipeline and Build tools (GIT, Jenkins, Maven, Gradle)
 </li>
 <li>
 Expertise in Java 8/J2EE framework, design patterns and tools, relational DB (Oracle), and PL SQL
 </li>
 <li>
 Strong analytical skills and excellent verbal and written communication skills
 </li>
 <li>
 Ability to work well with others in a time sensitive and team environment with minimal supervision, be results oriented and capable of meeting deadlines with attention to detail and follow through
 </li>
 <li>
 Strong technical and non-technical communication skills. Assures smooth flowing, timely transmission of critical information
 </li>
 <li>
 Excellent judgment and problem-solving skills; individual should be able to resolve problems in a calm and quick manner and display a high degree of initiative and drive
 </li>
 </ul>
 
 
 
 
 
 WHAT WILL GIVE YOU A COMPETITIVE EDGE:
 
 
 <ul>
 <li>
 Experience in Cloud Technologies (preferably AWS) and application migration to cloud
 </li>
 <li>
 Experience with automation and test tools (Postman, Mockito, SonarQube)
 </li>
 <li>
 Experience with test driven development
 </li>
 <li>
 AWS Certified Solutions Architect - Associate
 </li>
 <li>
 AWS Certified Developer &ndash; Associate
 </li>
 </ul>
</div>

Software Development Engineer [T500-20966]

<div>
 
 
 About Delta Tech Hub:
 
 
 
 Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
 
 
 
 
 
 
 KEY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Responsible for operational leadership and supervision (including administrative duties) for a team within the Technical Instructions department. This team handles the overall development, authoring, and management of aircraft technical instructions (work cards and/or manuals) utilized to maintain and repair Delta&rsquo;s fleet of aircraft.
 </li>
 <li>
 Responsible for work assignments, problem-solving, decision-making, customer support, and communications regarding the tactical and strategic execution of initiatives and objectives in relation to the technical instructions that are managed by this team.
 </li>
 <li>
 Must ensure compliance to FAA Regulations, Engineering documentation, and other substantiating data as outlined in the Technical Operation Policies &amp; Procedures (TOPP) and departmental Standard Operating Procedures (SOP).
 </li>
 <li>
 Must have the ability to work closely with numerous departments including Maintenance Programs, Line Maintenance, Base Maintenance, Engine Maintenance, Quality Assurance, Quality Control, Engineering, Materials, Production Control, Supplier Operations and others.
 </li>
 <li>
 Must ensure that safety conscious behaviors are incorporated into all operational processes and procedures created by the group.
 </li>
 </ul>
 
 
 
 
 
 WHAT DO YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):
 
 
 <ul>
 <li>
 Aircraft Maintenance Engineering license (or applicable degree) with a minimum of 12 years of overall experience, including five years of experience in authoring and managing Technical Instructions.
 </li>
 <li>
 Must have previous maintenance experience with a strong technical knowledge of the aircraft/engine.
 </li>
 <li>
 Must have thorough knowledge and understanding of aircraft manuals (Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), Standard Practice Manuals (SPM), Engine Maintenance Manual (EMM), etc. used for inspecting, troubleshooting and repairing of aircraft and engines.
 </li>
 <li>
 Must have knowledge and experience in structured authoring (i.e. SGML, S1000D, XML) as well as an understanding of commercial aviation documentation and guidance specifications (i.e. ATA 100, iSpec2200, S1000D).
 </li>
 <li>
 Responsible for overall development, authoring, and management of work cards/task cards, by translating OEM information into structured and clear technical instructions for maintaining Delta&rsquo;s fleet of aircraft and/or engines.
 </li>
 <li>
 Must have previous leadership experience
 </li>
 <li>
 Must be a self-starter with excellent written and verbal communications skills, able to handle several projects simultaneously with minimum supervision, well-organized, and able to prioritize work to meet established deadlines.
 </li>
 <li>
 Must be able to embrace and appreciate the value of diverse people, thinking and styles.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
 </li>
 <li>
 Ability to build and sustain robust networks across internal and external stakeholders.
 </li>
 <li>
 Being a coach/mentor/advisor to drive continuous team development and growth.
 </li>
 <li>
 Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
 </li>
 <li>
 Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customer&rsquo;s perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.
 </li>
 </ul>
 
 
 
 
 
 WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):
 
 
 <ul>
 <li>
 Experience in MS Office, Epic Editor, Serna, MS Office products and Adobe Professional highly preferred.
 </li>
 <li>
 Being an innovative thinker with a positive outlook, a vision for software improvements, and continual drive toward process improvements.
 </li>
 </ul>
</div>

Manager - Work Instruction [T500-21057]

PwC India

<div>
 
 
 Job Title: Specialist / Associate / Senior Associate &ndash; Captive Market
 
 
 
 
 Location: Bangalore
 
 
 
 
 Department: Financial Crime Compliance
 
 
 
 
 
 
 
 About the Role
 
 
 
 Join our Financial Crime Compliance team within PwC, where we help global financial institutions manage their regulatory obligations and strengthen their AML and financial crime frameworks. As an Associate or Senior Associate, you will play a key role in delivering high-quality advisory and managed service projects focused on Anti-Money Laundering (AML), Know Your Customer (KYC) remediation, and Transaction Monitoring (TM).
 
 
 You will work with global banks, investment firms, and financial service providers to assess risks, enhance compliance controls, and ensure adherence to evolving regulatory expectations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ol>
 <li>
 Support the delivery of client engagements related to AML, KYC, sanctions, and transaction monitoring.
 </li>
 <li>
 Conduct customer due diligence (CDD), enhanced due diligence (EDD), and periodic reviews as part of KYC remediation programs.
 </li>
 <li>
 Review alerts, investigate transactions, and escalate potential suspicious activities in accordance with client policies.
 </li>
 <li>
 Assist in the design and enhancement of AML / FCC frameworks, policies, and procedures.
 </li>
 <li>
 Analyze regulatory requirements and assess their impact on clients&rsquo; compliance processes.
 </li>
 <li>
 Prepare clear, well-structured documentation and reports for internal and client stakeholders.
 </li>
 <li>
 Collaborate with cross-functional teams (legal, compliance, operations, and technology) across geographies.
 </li>
 </ol>
 
 
 
 
 
 Additional Responsibilities for Senior Associate Level:
 
 
 <ol>
 <li>
 Lead small teams or workstreams within large engagements, ensuring high-quality delivery and adherence to project timelines.
 </li>
 <li>
 Review and quality-check work completed by Associates and provide constructive feedback.
 </li>
 <li>
 Manage client communications and contribute to stakeholder updates and presentations.
 </li>
 <li>
 Support the development of proposals, methodologies, and training materials for financial crime engagements.
 </li>
 <li>
 Contribute to thought leadership and knowledge sharing on emerging FCC trends, technologies, and regulations.
 </li>
 </ol>
 
 
 
 
 
 Required Qualifications and Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Finance, Business, Economics, Law, or related field.
 </li>
 <li>
 
 3+ years of experience
 
 in AML / KYC / Transaction Monitoring roles within global banks or consulting firms.
 </li>
 <li>
 Solid understanding of global AML regulations (e.g., FATF, OFAC, EU 5AMLD/6AMLD, UK FCA, MAS, HKMA).
 </li>
 <li>
 Hands-on experience in:
 </li>
 <li>
 KYC onboarding and periodic reviews (corporate and institutional clients preferred).
 </li>
 <li>
 Transaction monitoring, alert investigation, and escalation.
 </li>
 <li>
 Name screening and sanctions review processes.
 </li>
 <li>
 Familiarity with FCC tools and systems (Actimize, Mantas, Fircosoft, LexisNexis, etc.) is desirable.
 </li>
 <li>
 Strong analytical and report-writing skills with attention to detail.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 </ul>
 
 
 
 
 
 Preferred Certifications
 
 
 <ul>
 <li>
 CAMS (Certified Anti-Money Laundering Specialist), CFE, or equivalent FCC qualification.
 </li>
 </ul>
 
 
</div>

Senior Associate-Captive Market

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