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at your service agent pre opening

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25096280
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

At Your Service Agent, PRE OPENING

Holiday Inn

<div>Front Office &ndash; Guest Service Agent

Are you passionate about welcoming guests and creating unforgettable first impressions? We&rsquo;re looking for a Guest Service Agent to join our Front Office team. You&rsquo;ll be the friendly face that ensures every guest enjoys a seamless check-in and check-out experience while delivering IHG&rsquo;s True Hospitality at every touchpoint.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Welcoming guests with warmth and professionalism, handling check-in and check-out procedures efficiently.

Providing accurate information about hotel facilities, services, and local attractions to enhance the guest experience.

Managing guest accounts, payments, and billing processes accurately.

Handling guest requests, complaints, and inquiries promptly, escalating to supervisors when necessary.

Coordinating with other departments (Housekeeping, Concierge, F&amp;B, Engineering) to ensure smooth service delivery.

Maintaining accurate records and ensuring all guest information is updated in the system.

Assisting with room assignments, upgrades, and special requests in line with brand standards.

Promoting hotel services, upselling rooms and packages to maximize revenue.

Upholding grooming standards and representing the hotel with a polished, professional image at all times.

Following safety, security, and operational policies as per hotel procedures.
What we need from you:

Previous experience in a similar Front Office or customer service role within a 4-star or 5-star hotel is preferred.

Excellent communication and interpersonal skills with a guest-focused mindset.

Fluency in English is required; additional languages are a plus.

Strong computer skills and familiarity with property management systems (e.g., Opera) is an advantage.

Professional appearance, punctuality, and attention to detail.

Flexibility to work in shifts, including weekends and public holidays.
What you can expect from us:

A supportive and inclusive work environment where you can grow your career.

Opportunities for learning and development through IHG&rsquo;s training programs.

Competitive salary and benefits aligned with industry standards.

The chance to be part of a world-class hospitality team that creates memorable guest experiences.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Office – Guest Service Agent

Best western plus hotels and resorts Kuwait 

Job Title: Reservation AgentLocation: Best Western Hotels &ndash; KuwaitDepartment: Front Office / ReservationsReports To: Reservations Supervisor / Front Office ManagerJob SummaryThe Reservation Agent is responsible for handling all guest inquiries related to reservations in a professional, efficient, and courteous manner. The role involves managing booking requests, maximizing room sales, and ensuring guest satisfaction by providing accurate information and personalized service in line with Best Western Hotels standards.Key Responsibilities<ul><li>Handle incoming calls, emails, and online inquiries related to room reservations.</li><li>Provide accurate information regarding room rates, availability, hotel services, and promotions.</li><li>Process individual and group bookings, modifications, and cancellations promptly and correctly.</li><li>Upsell rooms, packages, and hotel facilities to maximize revenue.</li><li>Maintain guest profiles and reservation records in the Property Management System (PMS).</li><li>Ensure all reservation details are accurate and complete before guest arrival.</li><li>Coordinate with the Front Office, Sales, and Housekeeping departments for smooth operations.</li><li>Respond to guest complaints, requests, and special requirements professionally.</li><li>Monitor daily arrivals, VIP reservations, and special requests.</li><li>Follow company policies, procedures, and Best Western brand standards.</li><li>Prepare and share daily/weekly reservation reports with the Reservations Supervisor.</li></ul>Qualifications &amp; Skills<ul><li>High school diploma or bachelor&rsquo;s degree in Hospitality, Business, or related field.</li><li>Previous experience as a Reservation Agent, Front Office Agent, or similar role in the hotel industry is preferred.</li><li>Strong knowledge of hotel reservation systems (Opera or similar PMS).</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>Strong customer service orientation and sales skills.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Flexibility to work shifts, weekends, and holidays as required.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Training and career development opportunities within Best Western Hotels.</li><li>Professional and supportive work environment.</li><li>Transportation to and from the hotel</li></ul>share your cv on/ hr@bestwesternkuwait.comJob Type: Full-timeAbility to commute/relocate:<ul><li>Mahboola: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>hospitality : 2 years (Preferred)</li></ul>

Reservation agent

Zain Kuwait

<div>
 
 About The Role
 
 
 
 Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
 
 
 
 Your Responsibilities Will Include But Not Be Limited To
 
 
 
 <ul>
 <li>
 Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
 </li>
 <li>
 Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
 </li>
 <li>
 Providing product and service information to customers.
 </li>
 <li>
 Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
 </li>
 <li>
 Troubleshoot service equipment issues.
 </li>
 <li>
 Adhere to, and fulfill, individual and team performance metrics.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 To be considered for the position, you will need to meet with all of the below requirements:
 
 
 <ul>
 <li>
 High School / 1 Year Diploma &amp; Above.
 </li>
 <li>
 0-3 years&rsquo; experience in a related field.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent Communication Skills (Speaking and Listening).
 </li>
 <li>
 Excellent Problem-Solving Skills.
 </li>
 <li>
 High Drive for Achievement.
 </li>
 <li>
 Strong Knowledge of MS Office.
 </li>
 <li>
 Preferably Bilingual.
 </li>
 <li>
 Ability to work under pressure.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN1635 - Contact Center Agent

The assistant front office manager supports and manages the daily operations of the Front Office, ensuring high standards of guest service, staff supervision, and operational efficiency.This role requires leadership, attention to detail, and the ability to act as Manager on Duty when necessary.Key Responsibilities:Shift Supervision: Oversee AM and PM shifts; ensure all front office staff complete assigned duties efficiently and maintain coordination with other departments.<ul><li>Standards &amp; Compliance: Enforce hotel policies, procedures, and service standards; monitor staff performance and provide guidance or corrective action when needed.</li><li>Guest Relations: Handle guest concerns, special requests, and complaints professionally; ensure VIP and repeat guests receive personalized service.</li><li>Daily Briefing: Communicate daily operations, group activities, and VIP arrivals to front office staff.</li><li>Administrative Support: Assist with staff scheduling, payroll preparation, and other administrative tasks as required.</li><li>Leadership Support: Perform Front Office Manager duties in absence and assist in managing departmental budgets and cost control.</li><li>Maintain knowledge of fire-life-safety procedures; participate in hotel's emergency response team and ensure staff training.</li><li>Operational Flexibility: Be able to perform duties of any front office team member when needed to support operations.</li><li>Promote a professional, service-oriented environment focused on maximizing performance and guest satisfaction.</li></ul>Requirements:<ul><li>Proven experience in front office operations within hospitality industry with minimum of 2 years performing as front office agent/shift leader &ndash; supervisor.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Knowledgeable of Opera and office software.</li><li>Fluent in English &amp; Arabic is mandatory.</li><li>Understanding of Kuwait labor laws and hospitality regulations.</li></ul>kindly send your cv on the following email : HR@BestWesternkuwait.comJob Type: Permanent

Assistant Front Office Manager

<div>Restaurant Manager

Are you passionate about delivering exceptional dining experiences and leading high-performing teams? We&rsquo;re looking for a Restaurant Manager who will oversee the daily operations of our restaurant, ensuring outstanding service, operational excellence, and team engagement.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Leading and supervising all restaurant operations, ensuring seamless service and guest satisfaction.

Developing and implementing service standards to align with brand guidelines and exceed guest expectations.

Managing staffing levels, scheduling, and training to ensure the team delivers exceptional hospitality.

Monitoring financial performance, controlling costs, and driving revenue through effective upselling and promotional strategies.

Handling guest feedback professionally and taking corrective actions where needed.

Coordinating closely with the kitchen, stewarding, and other departments to ensure smooth operations.

Ensuring compliance with hygiene, health &amp; safety, and brand standards at all times.

Leading pre-shift briefings, motivating the team, and fostering a positive, service-oriented culture.

Assisting with recruitment, onboarding, and continuous development of team members.
What we need from you:

Minimum 2&ndash;3 years of leadership experience in a full-service restaurant, preferably in a 4-star or 5-star hotel.

Strong leadership, communication, and interpersonal skills.

Proven track record in managing operations, people, and financials effectively.

Excellent knowledge of food &amp; beverage service standards and guest engagement strategies.

Flexibility to work varied shifts, including weekends and public holidays.

Fluency in English; additional languages are a plus.
What you can expect from us:

A supportive and inclusive work environment where your ideas matter.

Opportunities to grow within the company and across IHG Hotels &amp; Resorts.

Training and development programs to help you excel in your career.

Competitive salary and benefits in line with market standards.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Restaurant Manager - Lebanese Restaurant

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