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at your service agent pre opening

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25096280
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

At Your Service Agent, PRE OPENING

Holiday Inn

<div>Reservation Agent

Are you passionate about creating memorable first impressions? We&rsquo;re looking for a Reservation Agent who will be the voice of our hotel, helping guests plan their perfect stay and ensuring every booking is handled with care and professionalism.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Responding promptly to reservation requests by phone, email, and online systems with accuracy and courtesy.

Handling individual, group, and corporate reservations, ensuring proper entry into the system.

Maximizing room revenue by applying upselling techniques and promoting special offers.

Monitoring daily arrivals, cancellations, and amendments while coordinating with Front Office and Sales teams.

Assisting guests with inquiries about hotel facilities, services, and local attractions.

Maintaining accurate records and ensuring all reservations comply with hotel standards and policies.

Supporting Revenue and Sales teams with regular reporting and forecasts.

Delivering outstanding customer service to ensure guest satisfaction before arrival.
What we need from you:

Prior experience in a reservations or front office role is an advantage, ideally in a luxury or 5-star hotel.

Strong communication skills, both verbal and written.

Excellent telephone etiquette and a friendly, professional manner.

Familiarity with hotel reservation systems (Opera or similar) and Microsoft Office tools.

Ability to work in a fast-paced environment while maintaining accuracy.

Strong problem-solving skills and a guest-focused mindset.

Flexibility to work shifts, weekends, and holidays as needed.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Agent

CAPAGO International

<div>
 
 TO KNOW BEFORE APPLYING
 
 
 
 <ul>
 <li>
 This position is based in Koweit ;
 </li>
 <li>
 Temporary contract offered - 6 months (no freelance contract nor expatriation) ;
 </li>
 <li>
 0 - 2 years of experience required ;
 </li>
 <li>
 Fluent in English &amp; Arabic mandatory - written &amp; spoken ;
 </li>
 <li>
 French is an advantage.
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications.
 
 
 We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly.
 
 
 As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company.
 
 
 
 Description Of The Position
 
 
 
 The Multicanal Customer Support Agent (CSA) at Capago has the following objectives:
 
 
 <ul>
 <li>
 Multichannel management: Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants.
 </li>
 <li>
 Sales conversion: Identifying cross-selling opportunities and promoting additional services to convert standard applicants into platinum applicants.
 </li>
 <li>
 Complaint management: Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction.
 </li>
 <li>
 Documents check: verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes.
 </li>
 <li>
 Outbound campaigns: Conducting outbound campaigns to promote services and gather information from applicants
 </li>
 <li>
 Proactive engagement: Understanding applicants needs to provide personalized and accurate recommendations
 </li>
 <li>
 Account management: Accessing and updating applicant account information (application history, appointment dates, etc.).
 </li>
 <li>
 Compliance with standards: Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy.
 </li>
 <li>
 Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service.
 </li>
 <li>
 Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities.
 </li>
 <li>
 Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality.
 
 
 </li>
 </ul>
 
 Diploma &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor degree in a related field ;
 </li>
 <li>
 0-2 years of experience in a similar position ;
 </li>
 <li>
 Fluent in English &amp; Arabic mandatory - written &amp; spoken ;
 </li>
 <li>
 French is an advantage
 </li>
 </ul>
</div>

Customer Support Agent (m/f/d - 6 months contract - 2 years expe. maximum required

Copthorne Al Jahra Hotel & Resort

<div>
 As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
 </li>
 <li>
 Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
 </li>
 <li>
 Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
 </li>
 <li>
 Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
 </li>
 <li>
 Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
 </li>
 <li>
 Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
 </li>
 <li>
 Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
 </li>
 <li>
 Safeguard guest privacy by refraining from disclosing any guest details.
 </li>
 <li>
 Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Front Desk Agent

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Grand Hyatt Kuwait City

<div><div>Summary<div>
We are looking for passionate and dynamic, focused and multi&ndash;tasking personality who pride him/herself on the ability to deliver extraordinary levels of consistent service and provide a clean, comfortable environment for hotel guest stays.
As a Housekeepign Attendant, you will be responsible to provide courteous, professional, efficient and flexible service at all times in guest rooms, public areas, and back of house. To perform opening and closing procedures, and be fully conversant with all services and facilities offered by the hotel.</div></div><div>
Qualifications<div>
An ideal candidate will possess:
<ul><li>A relevant degree or diploma in Hospitality or Tourism management.
</li><li>Minimum 2 years work experience hotel operations.
</li><li>Good customer service, communications and interpersonal skills are a must.</li>
<li>Someone who goes out of their way to make sure guests are connected to who and what matters to them.</li></ul></div></div></div>

HOUSEKEEPING ATTENDANTS

<div>Front Office Agent

Do you have a passion for delivering exceptional guest experiences from the very first moment of arrival? We&rsquo;re looking for a Front Office Agent who will be the friendly face of our hotel, ensuring every guest feels welcome and cared for throughout their stay.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Welcoming guests with warmth, professionalism, and a smile.

Handling check-in, check-out, and room assignments efficiently.

Responding promptly to guest inquiries and requests, both in person and over the phone.

Processing payments accurately and managing billing or cashiering tasks.

Providing information about hotel services, local attractions, and transportation options.

Collaborating with other departments to ensure smooth operations and guest satisfaction.

Maintaining accurate records in the hotel&rsquo;s property management system.
What we need from you:

Previous experience in a Front Office/Reception role in a 4- or 5-star hotel is an advantage.

Strong communication and interpersonal skills.

A proactive, guest-focused attitude with a professional appearance.

Ability to multitask under pressure while maintaining attention to detail.

Fluency in English is required; additional languages are a plus.

Flexibility to work in shifts, including nights, weekends, and holidays.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Office Agent

Explore 469+ At your service agent pre opening in Kuwait Jobs In Room Dining Assistant Server Jobs In Kuwait this October. Find roles across top companies and apply now to boost your career.

469 at your service agent pre opening jobs IN Kuwait Jobs In Room Dining Assistant Server Jobs In Kuwait

At Your Service Agent, PRE OPENING

Reservation Agent

Customer Support Agent (m/f/d - 6 months contract - 2 years expe. maximum required

Front Desk Agent

Front Desk Agent

HOUSEKEEPING ATTENDANTS

Front Office Agent