automotive customer experience advisor

Pure Tec Dubai

Job descriptionAutomotive Experience Preferred (Workshop / Dealership / Service Reception)Royal Cars is growing and marketing is increasing enquiries. We need a dedicated Automotive Service Booking Coordinator to manage all incoming calls and WhatsApp enquiries on our company phone, book inspections/appointments, follow up leads, and keep accurate lead tracking for our marketing agency (Enum).Location: Dubai Investment Park 2 (DIP 2)Working hours: Monday to Saturday, 9:00am &ndash; 6:00pm (workshop-based)This is not a mechanic role &mdash; it is a fast-response customer handling + booking + tracking role.Please do not apply if:<ul><li>You are not currently in Dubai / cannot work in DIP 2</li><li>You cannot work Mon&ndash;Sat 9am&ndash;6pm</li><li>You are not confident speaking and writing clear English</li><li>You are not comfortable using WhatsApp Business + Google Sheets daily</li></ul>Key responsibilities (day-to-day)<ul><li>Answer inbound calls and WhatsApp quickly and professionally on the company phone</li><li>Qualify enquiries using a simple checklist (service needed, car details, urgency, location, budget expectations)</li><li>Request photos/videos on WhatsApp when needed and share to workshop team</li><li>Provide basic price guidance/ranges (as per Royal Cars price rules) and book inspection/appointments</li><li>Follow up missed calls and open chats until closed (Booked / Won / Lost)</li><li>Update our Google Sheets lead tracker accurately for every lead (source, service, outcome, value estimate, lost reason)</li><li>Escalate technical questions to the manager/service advisor only when needed</li><li>Maintain WhatsApp Business labels (New / Quoted / Booked / In Progress / Won / Lost)</li></ul>Targets / KPIs<ul><li>Response time: calls answered fast + WhatsApp replies within minutes</li><li>Daily lead log completion: 100% of leads recorded</li><li>Booking rate improvement (more jobs booked from the same lead volume)</li><li>Follow-up discipline (no leads left &ldquo;hanging&rdquo;)</li></ul>Requirements (Automotive strongly preferred)Preferred backgrounds:<ul><li>Workshop/service reception, dealership bookings, service advisor assistant</li><li>Car rental bookings, motor insurance claims, parts counter (also acceptable) also car trading websites (Dubizzle etc.)</li></ul>You must have:<ul><li>Experience in inbound customer service / bookings / sales support</li><li>Strong spoken and written English (Arabic a plus; Hindi/Urdu a plus)</li><li>Confident on phone, calm under pressure, polite but firm</li><li>Highly organised: can manage multiple chats without losing track</li><li>Comfortable using WhatsApp Business tools and Google Sheets</li></ul>Salary &amp; benefits<ul><li>Basic salary: AED 5,000 &ndash; 7,000 per month (depending on experience)</li><li>Performance bonus: AED 500 &ndash; 2,000/month based on KPIs (bookings, tracking accuracy, response time, follow-ups)</li><li>Benefits: visa + medical insurance + annual leave as per UAE law, company phone/SIM, training, bonus/incentives</li></ul>How to apply (applications without this will be ignored)Send:<ul><li>CV</li><li>30-second voice note in English introducing yourself</li><li>Answer these 3 questions in your message:</li><li>Are you currently in Dubai and able to work DIP 2, Mon&ndash;Sat 9am&ndash;6pm?</li><li>What relevant experience do you have (workshop/dealership/car rental/claims/parts)?</li><li>Write your WhatsApp reply to this customer: &ldquo;Hi, need PPF price for G63&rdquo;</li></ul>Thank you..Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>Do you have automotive workshop / dealership / service reception experience (Yes / Similar / No)</li><li>Can work Mon - Sat 9am - 6pm (Yes/No)</li><li>WhatsApp Business experience? (Yes / Basic / No)</li><li>Google Sheets comfortable? (Yes / No)</li><li>Based in Dubai and can work in DIP 2? (Yes / No)</li><li>Expected salary (AED)?</li></ul>

Automotive Service Booking Coordinator (Calls + WhatsApp) – Royal Cars (DIP 2)

Req ID 80988 Dubai, United Arab Emirates,ZF Middle East FZE What's Next? Join ZF! We are SCU Non-Automotive (Strategic Customer Unit), an international team led out of Dubai, with colleagues based in the UK, Germany, and Singapore. We are responsible for developing strategic business ideas within ZF Aftermarket, focussing on non-automotive sectors including Marine, Rail, Defense and Mining.What you can look forward to as an Engineering Co-Op:<ul><li>Learn about the ZF-Aftermarkets products and solutions for Non-Automotive</li><li>Learn about current technologies as well as future fields of growth in this area</li><li>Learn how Multi-National companies develop their long term strategies and fields of growth</li><li>Support developing global training concepts and processes for the key future fields of growth</li><li>Support developing global training assents for key future field of growth</li></ul>Your profile as an Engineering Co-Op:<ul><li>Pursuing Bachelor's degree in engineering or related field required.</li><li>Strong computer skills required; candidate must be proficient in MS-Office Suite, with proficient understanding of MS PowerPoint.</li><li>Must be self-motivated with ability to prioritize and accept direction from multiple sources.</li><li>Must have good interpersonal and communication skills and be able to work in a team environment.</li><li>Fluent in English language.</li></ul> Be part of our ZF team as Intern (m/f/d) - Strategic Customer Unit Non-Automotive and apply now!ContactLucie Radová

Intern (m/f/d) - Strategic Customer Unit Non-Automotive

Robinson & Co (Singapore) Pte Ltd

Overview Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. Overview of the role Procure cost effective parts for day-to-day requirements of vehicle service, repair, and refurbishment. Expand the part stock level on service-related items for all Electric vehicles. Manage and maintain the physical parts storage at service location. Liaise with both internal parts stakeholders and with the brands. Create up to date reporting and develop forward stock planning programs. What you will do <ul><li>Monitor sales and assist to achieve branch Net sales and Profits in comparison to targets on daily and monthly basis.</li><li>To order day to day requirement and deliver the parts as per ETA, measured through monthly review report.</li><li>Responsible for perpetual and annual stock inventory for effective stock management, sufficient supplies to market needs and avoid any over stock situations.</li><li>Assist Sales and Service departments to maximise accessories stock.</li><li>Perform team purchase orders, GR, and IV are done on time and as per company standards.</li><li>Procure parts through cost effective method for used vehicle refurbishment which will meet standards.</li><li>Assist team in achieving customer service values in meeting the needs and expectations of the customers.</li></ul> Required skills to be successful <ul><li>Parts Inventory Knowledge</li><li>EV Parts experience</li><li>Excellent communication (written and spoken) & Interpersonal skills</li><li>Good PC skills including proficiency in MS Office, MS Excel & MS Power Point</li></ul> About the team The role will report to the Retail Director and you will be working in a busy warehouse environment. What equips you for the role <ul><li>Diploma in relevant Engineering or equivalent</li><li>5 years in a similar role within automotive and 2 years in supervisor role</li><li>Customer focused and communication skill</li><li>Proficient in Microsoft Office</li></ul> About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as Electric Vehicle brands.We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Parts Advisor Al-Futtaim Automotive BYD

Saeed & Mohammed Al Naboodah Group

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 Job Summary:
 
 
 The Delivery &amp; Handover Specialist plays a key role in ensuring an exceptional customer experience during the final stage of the vehicle purchase journey. This position is responsible for preparing vehicles for delivery, conducting professional handovers, explaining key vehicle features, and ensuring all documentation and processes are completed accurately. The ideal candidate is customer-focused, detail-oriented, and passionate about creating a positive first impression for the brand.
 
 
 Key Responsibilities:
 
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 Coordinate vehicle deliveries in line with showroom sales and logistics schedules.
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 Prepare vehicles for handover, ensuring they meet brand presentation standards.
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 Conduct comprehensive vehicle handovers, explaining features, controls, and key technologies to customers.
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 Ensure all necessary documentation, registration, and insurance requirements are completed before delivery.
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 Maintain regular communication with customers and sales teams to confirm delivery timelines.
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 Address customer queries during handover and ensure any issues are promptly resolved.
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 Capture and record customer satisfaction feedback post-delivery.
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 Liaise with the service and PDI (Pre-Delivery Inspection) teams to ensure vehicles are ready on schedule.
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 Maintain accurate records of handovers and delivery checklists.
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 Support the marketing or CRM team with delivery photos and customer experience initiatives.
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 </ul>
 
 Requirements:
 
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 Minimum 2 years of experience in automotive sales, delivery, or customer service.
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 Strong knowledge of vehicle features, specifications, and technology.
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 Excellent communication and presentation skills.
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 High attention to detail and strong organisational abilities.
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 Customer-oriented mindset with a professional and courteous attitude.
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 Proficiency in MS Office and CRM systems.
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 Valid UAE driving licence required.
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 Fluency in English; Arabic is an advantage.
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 UAE automotive experience preferred.
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 </ul>
 
 
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Delivery & Handover Specialist - Automotive Division

HERE Technologies

Overview What's the role?The Team :We are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best location services available in the market today. It's highly rewarding when we get to see much of our work out in the real world in location-based applications and services used in the everyday. If this sounds like something you want to do, then we'd love to talk with you.The Role :As a Technical Customer Succes Manager, you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE's technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You'll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.The role will focus on key and strategic accounts in Automotive, utilizing HERE products and services.

Technical Customer Success Manager - Automotive

Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

Service Advisor

AMC MOTORS TRADING LLC

We are looking for a customer-focused and experienced Automotive Service Advisor to join our automobile service team in the UAE. The ideal candidate must be fluent in Hindi (very strictly mandatory) and should have strong technical understanding of vehicle servicing, excellent communication skills, and the ability to manage customer service requirements efficiently.Key Responsibilities<ul><li>Greet customers and understand vehicle service or repair requirements</li><li>Prepare job cards, cost estimates, and service timelines</li><li>Explain technical issues and recommended repairs clearly to customers</li><li>Coordinate with workshop technicians and ensure timely job completion</li><li>Follow up with customers regarding service status and vehicle delivery</li><li>Promote service packages, value-added services, and maintenance plans</li><li>Ensure high customer satisfaction and handle complaints professionally</li><li>Maintain accurate service records and customer data in the system</li><li>Adhere to company policies, quality standards, and safety procedures</li></ul>Mandatory Requirements<ul><li>Fluency in Hindi &ndash; VERY STRICTLY MANDATORY (spoken &amp; written)</li><li>Minimum 2&ndash;4 years of experience as a Service Advisor in automobile vehicle service centers</li><li>Good knowledge of vehicle service, repairs, spares,e-catalogues, and maintenance procedures</li><li>Strong customer handling, communication, and coordination skills</li><li>Ability to work under pressure and manage multiple customers</li></ul>Preferred Qualifications<ul><li>Valid UAE Driving License &ndash; Category 3 (Preferred)</li><li>Experience in UAE automobile workshops or authorized dealerships</li><li>Knowledge of CRM / DMS systems</li><li>Fluency in English or other languages is an added advantage</li></ul>Salary &amp; Benefits<ul><li>Competitive salary based on experience</li><li>Visa, medical insurance, and other benefits as per UAE Labour Law</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Automotive Vehicle - Service Advisor

Explore 6679+ Automotive customer experience advisor in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.