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junior property consultant

ays agent

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25161675
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Nile Ritz-Carlton Cairo, 1113 Corniche El Nil, Cairo, Egypt, Egypt, 11221VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

AYS Agent

51Talk

<div>
 
 
 Company Description
 
 
 
 51Talk Online Education Group (NYSE: COE) is a global online education platform specializing in online English education. The company's mission is to unite five continents into one mission: to facilitate effective communication through a common language. 51Talk offers live, fun, and interactive online English lessons anytime and anywhere. The company connects its students with a large pool of highly trained and qualified teachers, leveraging student and teacher feedback as well as data analytics to deliver a personalized learning experience. Headquartered in Singapore, 51Talk also has offices in Beijing, Taiwan, Hong Kong, Singapore, Kuala Lumpur, Malaysia, Manila, and Saudi Arabia.
 
 
 
 
 
 
 -Location: Maadi, Cairo
 
 
 
 
 -Salary starts from 14k to 18k, depending on experience
 
 
 
 
 -2 days off
 
 
 
 
 -Medical and Social Insurance
 
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Telesales Agent located in El Maadi, Cairo. The Telesales Agent will be responsible for making outbound calls to potential customers, presenting and promoting the company's online English education services, and closing sales. The agent will also be responsible for maintaining customer relationships, handling customer inquiries, and achieving sales targets.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong communication and presentation skills
 </li>
 <li>
 Proven experience in telesales or customer service roles
 </li>
 <li>
 Ability to build and maintain relationships with customers
 </li>
 <li>
 Proficiency in using CRM software and other relevant tools
 </li>
 <li>
 Excellent persuasion and negotiation skills
 </li>
 <li>
 Goal-oriented and self-motivated with a strong work ethic
 </li>
 <li>
 Ability to work effectively in a fast-paced environment
 </li>
 <li>
 High school diploma or equivalent; a bachelor's degree is a plus
 </li>
 <li>
 Fluency in English and familiarity with online education platforms is a plus
 </li>
 </ul>
 
 
 
 
 
 
</div>

Telesales Agent

<div>
 
 
 Company Description
 
 
 
 
 
 
 TP is a global digital business services company that leverages its global scale and local presence to support communities, clients, and the environment. TP delivers advanced, digitally-powered business services to the world's best brands, helping streamline their operations in meaningful and sustainable ways. TP is committed to making a positive impact through its services and actions.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Customer Care Agent for Chat Account at TP for global services. The role is located in One Kattamya. Customer Care Agent will be responsible for handling back office operations, providing administrative support, managing customer service inquiries, assisting the finance department, and supporting the sales team. Day-to-day tasks may include data entry, processing transactions, handling communication with clients and colleagues, and ensuring smooth operation of backend processes.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Service Representatives, Customer Service, Customer Support skills
 </li>
 <li>
 Customer Satisfaction, Customer Experience skills
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle stressful situations and resolve customer issues effectively
 </li>
 <li>
 Previous experience in a customer service role is a plus
 </li>
 <li>
 
 Proficiency in English, both written and verbal (B2 Level)
 
 </li>
 <li>
 Location: Kattamya, Cairo, Egypt
 </li>
 <li>
 Rotational Shifts (Maximum 10 PM for Ladies)
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Grads and Undergrads are welcomed to apply
 </li>
 <li>
 Social and Medical insurance
 </li>
 </ul>
</div>

English Voice and Chat Customer Service Agent

The Address Investments

<div>
 
 
 Company Description
 
 
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, known for its trusted brand and contributions to the real estate market. The company's expert consultants help clients find their dream homes by offering a variety of developments tailored to their budgets. With a focus on Egypt and the Middle East, The Address Investments has established high-quality service standards that are widely recognized. The company's supportive and family-like atmosphere ensures clients feel comfortable and well-served. Each member of the team undergoes extensive training, setting the company apart in the industry.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role based in Cairo for a Real Estate Sales Agent. The Real Estate Sales Agent will be responsible for engaging with clients to understand their property needs, providing detailed presentations on various property options, negotiating deals, and assisting clients in the real estate buying process. The role also involves maintaining knowledge of the real estate market and managing customer relationships to ensure satisfaction and repeat business.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 NO EXPERIENCE NEEDED
 
 
 <ul>
 <li>
 Skills in Real Estate Sales and Sales
 </li>
 <li>
 Experience and skills in Customer Service
 </li>
 <li>
 Understanding of the Real Estate market and trends
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Proficiency in both spoken and written English and Arabic
 </li>
 <li>
 Bachelor's degree in Business, Real Estate, or a related field is a plus
 </li>
 </ul>
 
 
</div>

Salesperson (Fresh)

Sales (Fresh Graduates - No experience)

Hilton

<div>
 
 Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
 
 
 
 
 It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
 
 
 
 
 What we offer:
 
 
 
 Thriving work environment.
 
 
 Team members' special rates for Hilton hotels worldwide.
 
 
 Thousand opportunities for career growth and development.
 
 
 Comprehensive learning &amp; development programs that fits all fields.
 
 
 Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
 
 
 
 Competitive Compensation And Benefits.
 
 
 
 Daily duty meal.
 
 
 Life insurance.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner.
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a Guest
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience using ONQ system
 </li>
 <li>
 Previous work experience in a luxury hotel enviroment
 </li>
 <li>
 Previous experience in cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Cairo Heliopolis
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Agent - Waldorf Astoria Cairo Heliopolis

VOIS

<div>
 
 
 About this Role
 
 
 
 We are seeking a Genesys Business Analyst to join our centralised IT team within VOIS. This individual will play a pivotal role in delivering and maintaining contact centre solutions, including consultancy and support for Omni-channel Unified Contact Centre architecture. The role involves designing, developing, and integrating contact centre applications, collaborating with cross-functional teams, and ensuring alignment with business and security standards. The position is based in VOIS Egypt or VOIS India.
 
 
 
 
 
 
 
 What you&rsquo;ll d
 
 
 <ul>
 <li>
 oLead discovery sessions to gather and document business, functional, and technical requirements
 </li>
 <li>
 .Design and propose contact centre solutions including call flows, routing logic, IVR scripts, and reporting
 </li>
 <li>
 .Configure and implement platforms such as AWS Connect and Genesys
 </li>
 <li>
 .Define and document CTI and CRM integration requirements to ensure seamless agent experience
 </li>
 <li>
 .Develop and execute test plans including UAT to validate solution quality
 </li>
 <li>
 .Create user guides, process flows, and technical documentation; deliver training to users and support teams
 </li>
 <li>
 .Act as a liaison between stakeholders, development teams, and vendors to ensure project alignment
 </li>
 </ul>
 
 
 .Who you ar
 
 
 <ul>
 <li>
 eA professional with 5+ years of experience in contact centre or telecommunications projects
 </li>
 <li>
 .Skilled in AWS Connect, Genesys Engage, or Genesys Cloud CX platforms
 </li>
 <li>
 .Knowledgeable in IVR, ACD, CTI, WFM, and QM technologies
 </li>
 <li>
 .Experienced in CTI and CRM integrations (e.g., Salesforce, ServiceNow)
 </li>
 <li>
 .Strong communicator with analytical and problem-solving skills
 </li>
 <li>
 .Familiar with Agile and Waterfall methodologies
 </li>
 <li>
 .Holds a technical degree and has 4+ years&rsquo; experience in contact centre environments
 </li>
 <li>
 .Technically proficient in SIP, voice solutions, and multi-channel messaging services
 </li>
 <li>
 .Exposure to Avaya and Verint platforms is a plus
 </li>
 </ul>
 
 
 
 .
</div>

Genesys Senior Business Analyst

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