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b2c channel manager retail

Canon

<div>He/she will be responsible for analyzing the current channel and account situation, devising short- and mid-term channel and account strategies for Canon's business, taking into consideration the company's product landscape, and contributing to Canon Eurasia's growth objectives by defining the market universe and analyzing market and competition growth trends</div>
 <div>Bachelor&rsquo;s degree in management, economics, or related fields
 
At least 5 years of experience in a similar international sales position (with a comparable company, national distributor, or trading company)
 
Background and understanding of market dynamics
 
Proficiency in written and spoken English communication
 
Professional demeanor, attitude, and communication skills
 
Familiarity with MS Office applications, including Word, Excel, and PowerPoint
 
Possession of a valid driver's license
 
Willingness to travel
 
Excellent communication skills and strong diplomatic/negotiation abilities
 
Ability to cultivate robust relationships with support functions
 
Demonstrated capacity to establish trust-based relationships with Canon partners and clients
 
Results-oriented mindset and highly analytical skills in strategic business management.
 
Comprehensive market knowledge and a commitment to being &quot;Closer to Market.&quot;</div>
 <div>Collaborating with marketing teams to create and implement Annual Strategic Plans and monitoring monthly progress
 
Collecting and analyzing local sales data, stock availability, and ordering status monthly in coordination with partners
 
Conducting regular store visits, managing relationships, and overseeing sales processes.
 
Managing the sales budget for designated products and customer groups
 
Setting targets for dealers and achieving sales objectives within defined targets and budgets
 
Analyzing the existing customer portfolio to enhance business performance, maintain customer relationships, and identify new business opportunities
 
Monitoring credit control, conducting profitability analysis, and tracking daily sales, orders, and stock to meet sales targets
 
Analyzing inventory and implementing necessary actions to optimize sell-out
 
Providing product training to sales colleagues.
 
Collaborating with local marketing agencies to execute planned activities in the market, ensuring alignment with Canon brand and corporate guidelines
 
Conducting detailed analysis on current account management
 
Increasing Canon's brand awareness by improving in-store visibility and developing localized point-of-sale materials and display stands
 
Coordinating with After Sales Services department to ensure optimal Quality of Service (QOS) for end users</div>

B2C Channel Manager (Retail)

Opella

<div>About the job 
 
At Opella Healthcare, we are united by one shared Mission &ndash; we work passionately every day, to put Health in Your Hands . We are committed to making healthcare as simple as it should be, thus helping people help themselves. This Mission is the core of our philosophy, driving all that we do to focus on people&mdash;our consumers, customers, healthcare professionals, employees, and the Opella Brands that support them.
 
 
As a top three global player in Consumer Healthcare, we are raising the bar with a bold ambition to grow, perform, and outpace the market. We aim to build a more agile and responsive organization capable of delivering our Vision and Mission.
 
 
To achieve this, we need exceptional talent to shape Opella&rsquo;s future and help us succeed. Together, we embrace our Challenger spirit, driven by our commitment to be Outcome-obsessed, Courageous, Radically Simple, and All-In Together.
 
 
Job Purpose
The Online Channel Sales Manager is responsible for the planning, recommending, execution and evaluation of the B2C digital activation plans following the ACES principles (Assortment, Content, Engagement, Search) for the targeted online platforms. In alignment with marketing and commercial teams and with the ultimate goal to deliver KPIs, this individual is the brand advocate for all demand creation levers in digital platforms. S/he has a critical role in establishing Opella brands as an expert, leader and performer in the evolving B2C online space.
Main responsibilities:
<ul><li>Lead and manage the annual online operation strategy &amp; plan, with clear business objectives based on strong understanding of online consumer journey/ behavior and E-com platform dynamics
</li><li>Coordination with marketing, sales, logistics, and IT teams for seamless execution (Cross-functional Collaboration).
</li><li>Preparing regular performance reports and presenting insights to senior management (Reporting &amp; Analytics).
</li><li>Ensure ACES principles are developed and applied in selected platforms to create value in order to drive growth
</li><li>Lead the creation of best tailored online campaign master plan with categories&rsquo;/ brand&acute;s sense of purpose and yearly plans.
</li><li>Align with key stakeholders on product, target consumer groups and pricing strategy, review and optimize it to maximize sales opportunity to lead the B2C partners for the best-in-class campaign execution
</li><li>Lead &amp; deliver online operation efficiency by optimizing operation, promotion, in-site resources investment by tracking and analyzing platform operation data to deliver higher ROI
</li><li>Effectively manage CRM data and online shopper trends to support marketing and commercial teams as well as BD team on other NPD launch preparations
</li><li>Adherence to platform policies and data privacy regulations (Risk &amp; Compliance).
</li><li>High focus on e-commerce innovations and competitor analysis (Technology &amp; Trend Monitoring).
</li></ul>Qualifications &amp; Experience
<ul><li><ul><li>Bachelor&rsquo;s degree
</li><li>E -commerce experience, experience of flagship store operation and agency &amp; distributor management is preferred
</li><li>Strong strategic thinking and business planning skills
</li><li>Strong communication and negotiation skill, problem-solving skills, persistent and positive mind set, strong accountability and great team player
</li><li>Good presentation skills, incl. PPT writing and in-person presentation
</li><li>Excited and willing to further grow capabilities in e-com environment.
</li><li>Experience in both pharmaceutical and FMCG/FMCH sectors.
</li><li>Fluent oral and writing English is a must
</li></ul></li></ul>WHY US?
 
 
At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.
 
 
We Are Challengers.
 
 
We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things
 
 
All In Together: We keep each other honest and have each other's backs.
 
 
Courageous: We break boundaries and take thoughtful risks with creativity.
 
 
Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.
 
 
Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.
 
 
Join us on our mission. Health. In your hands.
 
 
www.opella.com/en/careers</div>

Online Channel Sales Manager

Christian Dior Couture

<div>
 Position
 
 
 Area Visual Merchandiser is responsible for implementing and maintaining the VM global strategy in Turkey. Area VM is the point of reference for the VM in-store, supporting, guiding and training them to achieve their objectives. The position directly reports in terms of functions to the Zone VM Manager and hierarchically to their base boutique Store Manager.
 
 
 Job responsibilities
 
 
 
 Image
 
 
 
 <ul>
 <li>
 Ensure the Maison image standards are well implemented in all the boutiques in the area.
 </li>
 <li>
 Oversee the in-store client experience guaranteeing good lighting, music, videos and decoration elements on a day-to-day basis.
 
 
 </li>
 </ul>
 
 Planning &amp; Operations
 
 
 
 <ul>
 <li>
 Manage store windows set-ups and collection launches in all the boutiques in the area to be in line with the VM and Merchandising Calendar.
 </li>
 <li>
 Collaborate with internal stakeholders (Retail, Operations, Merchandising and Marketing/Events) to ensure VM high-level execution.
 </li>
 <li>
 Collaborate with external suppliers ensuring the brand standards expectations.
 </li>
 <li>
 Coordinate the in-store VMs in the area for all the daily VM activities.
 </li>
 <li>
 Manage the VM props organization and inventories for all the boutiques in the area ensuring the good condition of these materials and informing any possible needs to the Zone VM Manager.
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 <ul>
 <li>
 Provide qualitative feedback based on the central VM guidelines to the in-store VMs after any set-up.
 </li>
 <li>
 Use Photo-reporting as the main communication channel. Ensuring high-quality photos, respecting the timing and implementing any changes if needed after feedback.
 </li>
 <li>
 Be the link between the boutiques Retail Teams and the Zone VM Manager.
 
 
 </li>
 </ul>
 
 Business perspective
 
 
 
 <ul>
 <li>
 Plan product rotations in accordance with each boutique needs to maximize the sales, always ensuring alignment with central guidelines.
 </li>
 <li>
 Be familiar with the performance of the boutiques in the area, monitoring closely the sell-through per collection and universe.
 
 
 </li>
 </ul>
 
 Training
 
 
 
 <ul>
 <li>
 Provide continuous training to the VMs in the related area following the inputs and the updates coming from central VM department.
 </li>
 <li>
 Work on a plan to ensure the engagement of the Retail Teams on the day-to-day image standards maintenance.
 
 
 </li>
 </ul>
 Profile
 
 
 <ul>
 <li>
 Min 5- years&rsquo; experience in a company with international exposure
 </li>
 <li>
 English as first business language; other languages are considered a plus.
 </li>
 <li>
 Good proficiency in Excel, Word, PowerPoint; knowledge of Adobe pack (notably Photoshop) is a plus
 </li>
 <li>
 Flexibility regarding working schedule when required (such as late nights and weekends)
 </li>
 <li>
 Availability for business travels
 </li>
 <li>
 Entrepreneurial spirit
 </li>
 <li>
 Creativity with interest in fashion, design and art
 </li>
 <li>
 People oriented
 </li>
 <li>
 Time management and organizational skills
 </li>
 </ul>
</div>

Area Visual Merchandiser

BSH Ev Aletleri Türkiye

<div>
 
 Tomorrow is our home.
 
 
 
 
 
 Find out how easily you can achieve this at BSH Home Appliances Group: As a leading manufacturer of home appliances and solutions, we encourage commitment and open-mindedness among our employees. With our global brands Bosch, Siemens, Gaggenau, and Neff as well as our local brands, our focus truly is on innovation. And that doesn&rsquo;t just apply to our products and services but also drives the way in which we cooperate, exchange ideas, and organize our teams. Everyone is invited to make their individual contribution to our overall success. Join us now and give your career a home.
 
 
 
 
 
 
 Your Responsibilities
 
 
 
 You think it is time for something different? Then you are at the right place! You will work in an exciting, international environment and contribute personally to the company&rsquo;s success. Expect exciting projects and versatile tasks, such as;
 
 
 
 
 
 /Setting Customer Service Marketing strategy and preparing roadmap
 
 
 /Setting market strategies for product portfolio, incl. product segmentation, configuration, competitor knowledge, marketing requirements, product presentation, pricing, and sales strategies
 
 
 /Maximizing revenue, profit and customer satisfaction by managing product portfolio and optimizing sales channel
 
 
 /Developing of B2C, B2E marketing concepts and campaigns
 
 
 /Managing online and offline marketing activies
 
 
 
 
 
 
 Your Profile
 
 
 
 / Bachelors Degree in relevant engineering or social science ,
 
 
 / Leadership experience preferably in product management, sales and marketing,
 
 
 / Proven track record of customer service sales strategy and product portfolios for services,
 
 
 / Strong leadership, organizational and communication skills,
 
 
 / Business level English, advanced level MS Office applications.
 
 
 
 
 
 
 Your Benefits
 
 
 
 / Flexible working hours schemes and diverse career opportunities
 
 
 / Individual development programs and international perspectives
 
 
 / Modern healthcare services
 
 
 
</div>

Head of Service Marketing

Eren Perakende

<div>
 
 For more than 35 years, Eren Retail has been bringing the world&rsquo;s leading brands to customers in Turkey. In 1990, the company entered into a partnership with Devanlay, beginning the licensed production and distribution of Lacoste. Since then, Eren Retail has served as the Turkish distributor for globally renowned brands such as Burberry, Gant, Nautica and Converse.
 
 
 
 
 
 In 2008, it launched Occasion stores, followed by the creation of the SuperStep store concept in 2012. Strengthening its online presence in 2020 through a multi-channel strategy, Eren Retail redefined retailing as an experiential journey with House of SuperStep.
 
 
 
 
 
 Expanding its portfolio with brands such as Intersport, SuperKids, Fashfed, United4 and HeartBeat, Eren Retail continues to operate with an experience&ndash;focused strategy. Today, the company has a presence in 25 countries, employs over 8,000 people and manages nearly 700 stores along with 17 digital channels worldwide.
 
 
 
 
 
 We are looking for an
 
 Assistant E-Commerce Manager
 
 to contribute to our premium lifestyle brands in this growth journey.
 
 
 
 
 
 
 
 
 
 Job Description
 
 :
 
 
 
 
 <ul>
 <li>
 Oversee and manage key functional areas such as content management, product &amp; site merchandising, operations, and online marketing to drive the performance of the Digital Flagship and marketplaces,
 </li>
 <li>
 Collaborate closely with the Business Development, Marketing, and Customer Support teams,
 </li>
 <li>
 Monitor overall site performance, sales, inventory, articles, campaigns, content, and operations on a daily basis,
 </li>
 <li>
 Analyze sales performance regularly and prepare action plans based on insights,
 </li>
 <li>
 Proactively replenish must-have products to ensure adequate stock levels.
 </li>
 <li>
 Work in a fast-paced e-commerce environment, building strong functional skills in online merchandising,
 </li>
 <li>
 Gain experience in global e-commerce practices and strategies
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Engineering, or Business Administration (Master's degree is a plus),
 </li>
 <li>
 5-6 years of experience in e-commerce, retail planning &amp; allocation, product/project management, or marketing roles,
 </li>
 <li>
 Online trading background, preferably in an online fashion brand,
 </li>
 <li>
 Excellent command of both written and spoken English,
 </li>
 <li>
 Proficiency in MS Excel, Word, PowerPoint and Google Analytics,
 </li>
 <li>
 Strong understanding of how digital channels drive traffic and conversion on sites,
 </li>
 <li>
 Excellent communication skills, flexible, proactive, and detail oriented,
 </li>
 <li>
 Strong reporting skills with a focus on solutions and attention to detail,
 </li>
 <li>
 Understanding of basic financial KPIs and e-commerce analytics,
 </li>
 <li>
 Excellent project management, time management, and reporting skills,
 </li>
 <li>
 Experience with Content Management and Merchandising Systems, including the analysis of e-commerce merchandising and sales performance.
 </li>
 </ul>
 
 
</div>

Assistant E-Commerce Manager

Apple

<div>Apple&rsquo;s Sales organization generates the revenue needed to fuel our ongoing development of amazing products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, in many ways, is the face of Apple to our customers.
 
 
Business Planning &amp; Development Manager will be responsible for overseeing and implementing programs at scale, providing data-driven insights, and collaborating effectively with cross-functional teams to achieve key business objectives. The ideal candidate is a highly motivated and results-oriented individual with a proven track record of success in pitching to senior leaders, partners, program management, sales operations, and data analysis. The role will support all RTM&rsquo;s (Telco, Retail, Monobrand, Pure Players, Education, Enterprise) and channel partners. 
 
Description 
As Business Planning &amp; Development Manager, you will drive Apple Turkiye&rsquo;s end-to-end BD efforts from inception to flawless implementation while demonstrating passion to create and deliver new, innovative consumer offers to make Apple products and services more accessible to consumers. Your expertise on affordability schemes in the country is a must have for the position.
 
 
This is a highly visible and critical role in team Turkiye, working directly with Apple senior leadership, local sales teams, channel partners, banks, trade-in vendors, legal, finance and marketing.&quot;,&quot;responsibilities&quot;:&quot;Generates sales revenue growth by developing and driving business development efforts as affordability; base management, etc across Turkiye 
Working with the local RTM teams and local account execs on the development and implementation of programs in the context of overarching Turkiye&rsquo;s and regional strategy and country &amp; key account plans.
 
Partnering with and managing Trade-in partners, Banks &amp; Fin Techs to develop &amp; adapt business development constructs and to successfully implement with channel partners
 
Propose new projects in conjunction with Apple partners and be an end-to-end project leader to ensure flawless execution
 
Work in partnership with internal stakeholders, presenting, approving, implementing and monitoring the offer strategy and go-to-market strategy. 
Consistently maintain an innovative and competitive approach to our proposals, consistently striving for new, effective ideas. 
Measure and report the impact and takeaways which can be implemented in future offers. 
Ongoing reporting and analysis of affordability programs &amp; offers, understanding and influencing demand drivers with a view to maximizing performance while monitoring performance measurement, KPI&rsquo;s and enabling dashboard generation.
 
 
Preferred Qualifications 
<ul><li></li></ul> 

Minimum Qualifications 
Strong financial know how on affordability schemes in the country
 
10+ years of in-depth experience in business development efforts especially financing /affordability solutions
 
Demonstrate initiative, adaptability and problem-solving skills in a changing and dynamic environment. 
Hands on mentality, always ready to put up sleeves to drive for excellence.
 
Exceptional written, verbal, and interpersonal communication skills in English 
Ability to synthesize large amounts of information into compelling key insights 
Proficient in driving action through collaboration and proactivity, cultivating strong relationships, and influencing stakeholders for optimal outcomes 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.</div>

Business Development and Affordability Manager - Turkiye

<div>
 
 For more than 35 years, Eren Retail has been bringing the world&rsquo;s leading brands to customers in Turkey. In 1990, the company entered into a partnership with Devanlay, beginning the licensed production and distribution of Lacoste. Since then, Eren Retail has served as the Turkish distributor for globally renowned brands such as Burberry, Gant, Nautica and Converse.
 
 
 
 
 
 In 2008, it launched Occasion stores, followed by the creation of the SuperStep store concept in 2012. Strengthening its online presence in 2020 through a multi-channel strategy, Eren Retail redefined retailing as an experiential journey with House of SuperStep.
 
 
 
 
 
 Expanding its portfolio with brands such as Intersport, SuperKids, Fashfed, United4 and HeartBeat, Eren Retail continues to operate with an experience&ndash;focused strategy. Today, the company has a presence in 25 countries, employs over 8,000 people and manages nearly 700 stores along with 17 digital channels worldwide.
 
 
 
 
 
 In line with our innovative approach to enhancing the customer journey across all channels, we are looking for a
 
 Customer Experience Director
 
 to design and deliver premium experiences for our brands.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Lead and manage Customer Service and Customer Experience teams, fostering a culture of excellence and customer-centricity,
 </li>
 <li>
 Design and continuously optimize the end-to-end customer journey across all touchpoints to deliver a seamless, premium experience,
 </li>
 <li>
 Oversee call center operations and communication platforms (IVR, CRM, chat, call routing) to ensure efficient and personalized interactions,
 </li>
 <li>
 Analyze customer feedback and satisfaction metrics (NPS, CSAT) to identify improvement opportunities and implement data-driven strategies,
 </li>
 <li>
 Develop and monitor KPIs for teams and individuals, ensuring performance aligns with strategic objectives,
 </li>
 <li>
 Handle escalated customer issues and complaints with solution-oriented approaches, driving continuous improvement initiatives,
 </li>
 <li>
 Collaborate with Product, Marketing, Operations, and Business teams to ensure customer experience strategies align with overall brand objectives.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 10+ years leading multi-channel contact centers (phone, email, chat, social), with at least 7 years in leadership roles,
 </li>
 <li>
 Strong strategic leadership with proven ability to develop high-performing teams and drive a customer-first culture,
 </li>
 <li>
 Experience in process improvement, change management, and performance optimization,
 </li>
 <li>
 Advanced analytical skills, data-driven decision making, and KPI management,
 </li>
 <li>
 Proficient in CRM, call center technologies, and MS Office; able to implement tech solutions effectively,
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills, influencing at all organizational levels,
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant field.
 </li>
 </ul>
 
 
</div>

Customer Experience Director

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