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bellboy

DURRANI HOLIDAY HOMES

Job post summaryDate posted: March 21, 2025Job description:Job Title: Bell Boy &ndash; Holiday Homes (Downtown Properties)Job Description:We are looking for a motivated and service-driven Bell Boy to join our growing holiday homes team in Dubai. This role involves assisting guests across Dubai. delivering outstanding service, and ensuring smooth arrivals, departures, and in-stay support. The ideal candidate is ambitious, ready to grow within the company, and comfortable moving between locations to support guest needs.Key Responsibilities:Guest Assistance &amp; Welcome:<ul><li>Greet guests upon arrival at various Downtown locations with a warm, professional demeanor.</li><li>Assist with luggage handling during check-in and check-out.</li><li>Escort guests to their holiday apartments and provide a brief orientation on amenities and apartment features.</li></ul>Mobility &amp; On-Call Support:<ul><li>Travel between different holiday home properties in Downtown Dubai to assist guests as needed.</li><li>Be available on call for urgent guest assistance, luggage transport, or delivery needs.</li></ul>Guest Experience &amp; Information:<ul><li>Provide guests with information about local attractions, nearby restaurants, and transportation options.</li><li>Offer assistance with arranging taxis or transportation upon request.</li></ul>Deliveries &amp; In-Stay Requests:<ul><li>Deliver items such as welcome kits, water, groceries, or requested items to apartments.</li><li>Respond promptly to guest needs including extra bedding, room amenities, or maintenance coordination.</li></ul>Property Upkeep &amp; Appearance:<ul><li>Ensure the entrance and reception areas of each property are clean, presentable, and well-maintained.</li><li>Assist with organizing and maintaining luggage storage spaces</li></ul>Safety &amp; Security:<ul><li>Ensure guest belongings are handled securely and delivered correctly.</li><li>Report any lost or found items and assist with resolving related issues</li></ul>Ambition &amp; Growth:<ul><li>Take initiative in learning about the holiday home business.</li><li>Show a proactive attitude toward achieving personal and team goals in guest satisfaction and service excellence.</li></ul>Skills &amp; Qualifications:<ul><li>Communication Skills: Must be able to interact with guests and other hotel staff effectively.</li><li>Physical Stamina: The role requires carrying and lifting luggage.</li><li>Customer Service: Strong focus on providing excellent service and assisting guests.</li><li>Attention to Detail: Able to keep track of luggage and guest preferences.</li><li>Multitasking: Ability to handle multiple tasks at once, such as assisting with luggage while addressing guest requests.</li></ul>Preferred Experience:<ul><li>Previous experience in hospitality or a customer service-related role.</li></ul>Job Types: Full-time, ContractContract length: 24 monthsApplication Question(s):<ul><li>Available to Join Immediately</li></ul>Experience:<ul><li>Hospitality: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Preferred)</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Holiday homes: 1 year (Preferred)</li></ul>

Bellboy

Guest Communication Specialist (Back Office)Job OverviewAs a Guest Communication Specialist, you&rsquo;ll be the first point of contact for our guests and the bridge between departments (housekeeping, maintenance, bellboys, and operations). You&rsquo;ll ensure smooth communication, prompt issue resolution, and a seamless guest experience &mdash; all managed from the back office.Key ResponsibilitiesPre-Arrival &amp; Check-In Coordination<ul><li>Contact guests for arrival time, passport copies, and security deposit.</li><li>Verify all pre-check-in requirements (ID, payment, DTCM documentation).</li><li>Assign and brief bellboys for scheduled check-ins/check-outs.</li><li>Ensure access cards and keyless codes and welcome kits are ready and tracked.</li><li>Update all guest and reservation data in the PMS and Sakani portals.</li><li>Coordinate with housekeeping and maintenance to ensure unit readiness before arrival.</li></ul>Check-In/Check-Out Oversight (via Bellboys)<ul><li>Supervise daily bellboy schedules and confirm on-ground task completion.</li><li>Monitor unit checklist completion during guest check-outs.</li><li>Monitor unit checklist completion during guest check-outs.</li><li>Assign bellboys for final inspections and guest review collection.</li></ul>&middot; Report damages, missing items, and process deposit deductions as per SOPGuest Communication &amp; Support<ul><li>Respond to WhatsApp, OTA, and call inquiries within 2 minutes.</li><li>Maintain clear, professional communication with guests before, during, and after the stay.</li><li>Log all guest concerns and escalate unresolved issues to the Operations Lead.</li><li>Assist guests with booking extensions, keyless code generation, and Sakani updates.</li><li>Coordinate with housekeeping and maintenance for service requests or complaints.</li></ul>Guest Experience &amp; Reviews<ul><li>Make courtesy calls within 15 minutes after check-in to ensure satisfaction.</li><li>Track and encourage guest reviews across all platforms (Airbnb, Booking.com, Google, etc.).</li></ul>&middot; Follow up with guests who provide negative feedback to resolve issues proactively.<ul><li>Support review campaigns and internal recognition (e.g., Review Champion initiatives).</li></ul>Reporting &amp; SOP CompliancePrepare and submit daily operational reports covering:<ul><li>Check-ins, check-outs, pending cases, deposits, and guest issues.</li></ul>&middot; Maintenance/housekeeping status and completion rates.<ul><li>Review collection statistics and feedback summaries.</li><li>Maintain accurate digital records for access cards, deposits, damages, and guest logs.</li></ul>&middot; Ensure all documents and records are uploaded to DTCM, Sakani, and PMS portals.&middot; Support process improvement and ensure compliance with company SOPs.What We&rsquo;re Looking For<ul><li>Minimum 2 years&rsquo; experience in guest services, hospitality, or customer support.</li><li>Strong English communication (verbal &amp; written); Arabic or other languages are a plus.</li><li>Tech-savvy, organized, and efficient under pressure.</li><li>Experience with PMS systems, OTA platforms (Airbnb, Booking.com, Expedia), and Hostaway preferred.</li></ul>&middot; Familiarity with DTCM and Sakani portals is an advantage.<ul><li>Ability to lead and coordinate bellboys to ensure smooth guest service.</li><li>Presentable, professional, and service-oriented.</li></ul>Core Competencies<ul><li>Exceptional communication and coordination skills.</li><li>Proactive problem-solving and multitasking ability.</li><li>Strong attention to detail and accuracy in documentation.</li><li>Team player with leadership qualities for field coordination.</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>Holiday homes: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Guest Communicaion Specialist

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Bellboy

Guest Communicaion Specialist