cluster assistant director of sales Jobs in Muscat Oman

cluster assistant director of sales

reservation agent

reservation agent - omani national Jobs in Muscat Oman

reservation agent - omani national

reservations agent

front desk agent (short-term) Jobs in Muscat Oman

front desk agent (short-term)

booking agent

ELITE AUTO REPAIR of Singer Island LLC

Job Description:We are looking for a Customer Service &amp; Sales Agent to join our growing car rental team. The ideal candidate will handle inbound and outbound calls, assist customers with vehicle bookings, provide accurate information about our services, and ensure an exceptional customer experience.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally.</li><li>Manage vehicle bookings, modifications, and cancellations.</li><li>Provide information about rental rates, policies, and promotions.</li><li>Upsell products and services to maximize sales.</li><li>Coordinate with operations to ensure vehicle availability and timely delivery.</li><li>Maintain accurate records in the booking system.</li><li>Resolve customer inquiries and complaints promptly and courteously.</li></ul>Requirements:<ul><li>Proven experience in customer service or sales, preferably in the car rental or travel industry.</li><li>Strong communication skills in English and Arabic (additional languages are a plus).</li><li>Confident phone manners and problem-solving skills.</li><li>Good computer skills and knowledge of booking systems or CRM software.</li><li>Ability to work under pressure and handle multiple tasks.</li><li>Positive attitude, teamwork spirit, and commitment to excellence.</li></ul>Benefits:<ul><li>Competitive salary and attractive commission structure.</li><li>including the 5% commission for monthly sales and 5% one-time commission per booking.</li></ul>Location: Muscat, OmanJob Types: Full-time, PermanentPay: From RO120.000 per month

Customer Service & Sales Agent – Car Rental Department

Mandarin Oriental

<div>
 
 Reservation Agent
 
 
 
 Mandarin Oriental Muscat is looking for a
 
 Reservation Agent
 
 to join our
 
 Reservation
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Carries out the daily operation/task of Reservations.
 </li>
 <li>
 Ensure that all reservations are keyed in accordingly and all details are accurate and correct in data entry.
 </li>
 <li>
 Sell the rooms via telephone or correspondence and ensure that all information given are correct and appropriate to the guests.
 </li>
 <li>
 To have full knowledge of all rates, (BAR rates, negotiated and promotional etc.), room types, overall hotel product and hotel&rsquo;s primary competition.
 </li>
 <li>
 To answer incoming telephone enquiries in a timely and professional manner in accordance with LQE standards.
 </li>
 <li>
 To perform the task of downloading external reservation systems (GDS, SynXis &amp; other platforms).
 </li>
 <li>
 To check 1- &amp; 3-day VIP arrival lists daily prior to the arrival date, ensuring that relevant information is acquired and fully documented.
 </li>
 <li>
 To check correspondence daily before arrival date and ensure all relevant information is acquired and fully documented.
 </li>
 <li>
 To ensure all VIP and special requests are handled efficiently and accurately.
 </li>
 <li>
 To send confirmations and responses according to MOHG and to ensure a 24-hour enquiry response period to all correspondence.
 </li>
 <li>
 To ensure that filing is up to date.
 </li>
 <li>
 To follow-up No-Shows
 </li>
 <li>
 To check reservations cancellations and credit allowances from the previous day.
 </li>
 <li>
 To communicate daily with the Guest Relations and Front Office departments
 </li>
 <li>
 To send confirmations in accordance with LQE standards
 </li>
 <li>
 To maximize daily occupancy and average rates through effective up selling
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Reservation Agent - Omani National

Mandarin Oriental Hotel Group

<div>Reservation Agent

Mandarin Oriental Muscat is looking for a Reservation Agent to join our Reservation team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Responsibilities
<ul>
<li>Carries out the daily operation/task of Reservations.</li>
<li>Ensure that all reservations are keyed in accordingly and all details are accurate and correct in data entry.</li>
<li>Sell the rooms via telephone or correspondence and ensure that all information given are correct and appropriate to the guests.</li>
<li>To have full knowledge of all rates, (BAR rates, negotiated and promotional etc.), room types, overall hotel product and hotel&rsquo;s primary competition.</li>
<li>To answer incoming telephone enquiries in a timely and professional manner in accordance with LQE standards.</li>
<li>To perform the task of downloading external reservation systems (GDS, SynXis &amp; other platforms).</li>
<li>To check 1- &amp; 3-day VIP arrival lists daily prior to the arrival date, ensuring that relevant information is acquired and fully documented.</li>
<li>To check correspondence daily before arrival date and ensure all relevant information is acquired and fully documented.</li>
<li>To ensure all VIP and special requests are handled efficiently and accurately.</li>
<li>To send confirmations and responses according to MOHG and to ensure a 24-hour enquiry response period to all correspondence.</li>
<li>To ensure that filing is up to date.</li>
<li>To follow-up No-Shows</li>
<li>To check reservations cancellations and credit allowances from the previous day.</li>
<li>To communicate daily with the Guest Relations and Front Office departments</li>
<li>To send confirmations in accordance with LQE standards</li>
<li>To maximize daily occupancy and average rates through effective up selling</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Marriott International

<div>Additional Information 
Job Number25172567 
Job CategoryReservations 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Agent

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25182399
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 Al Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Reservations Agent (Short-Term)

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices. 
Qualifications<ul><li> 
Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.</li><li>Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul> 
Additional Information 
Reporting into Reservations Manager</div>

Reservation Agent

iFAST Global Bank Limited

<div>
 The Country Manager shall be responsible to maintain excellent relationships with existing customers/agents and to retain them and work on onboarding new partnerships in the region. Understand agent needs, expectations, and service levels. The Country Manager will be the local support and contact point for Emergency queries of existing agents. The candidate will also be responsible for initiating and coordinating development of action plan to penetrate new marketing opportunities within and around the network.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Graduate from a University is a must
 </li>
 <li>
 Any related certification will be an added advantage
 </li>
 <li>
 Must possess excellent interpersonal skills
 </li>
 <li>
 Minimum 10 years of work experience with at least 4 years' experience in any Sales/Marketing &amp; Team management role preferably in a Payment industry
 </li>
 <li>
 Strong verbal and written communication skills in English, knowledge of Arabic will be preferred
 </li>
 <li>
 Strong customer relationship and channel management skills
 
 
 </li>
 </ul>
 
 Other Skills Required For The Job.
 
 
 
 <ul>
 <li>
 Mandatory working knowledge of Cross border Payment industry
 </li>
 <li>
 In depth knowledge of drivers of agent business model in the financial services industry
 </li>
 <li>
 Knowledge of vast operations of an MTO/FinTech's
 </li>
 </ul>
</div>

Country Manager - Oman & Kuwait

Explore 23+ Booking agent in Muscat Oman this November. Find roles across top companies and apply now to boost your career.

23 booking agent jobs IN Muscat Oman

Customer Service & Sales Agent – Car Rental Department

Reservation Agent - Omani National

Reservation Agent - Omani National

Reservations Agent

Reservations Agent (Short-Term)

Reservation Agent

Country Manager - Oman & Kuwait