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bpo vendor operations specialist

Delivery Hero

<div>Company Description 
Delivery Hero is present in 70+ countries across four continents and is on a mission to deliver anything, straight to customers&rsquo; doors. The company started as a food delivery service in 2011 and today runs its own delivery platform on four continents. As a part of its Global Tech Hub strategy, Delivery Hero centralized its product and technology teams and officially launched the 4th Tech Hub in T&uuml;rkiye in 2022. Created in T&uuml;rkiye with a view to serving the platforms operating within Delivery Hero, the Delivery Hero Tech Hub is among the largest technology hubs operating within Delivery Hero. 
Job Description 
This role is responsible for leading vendor governance audits, standardizing processes, handling escalations, and managing strategic vendor relationships. This role is essential for ensuring vendors meet performance and quality standards, optimizing operational workflows, and aligning with strategic objectives. 
The ideal candidate will possess extensive expertise in cross-functional vendor management, with the capacity to delegate complex vendor governance tasks and formulate strategy. 
Principal Responsibilities 
Vendor Performance Management<ul><li>
Monitor outsourced vendors' performance against SLAs and KPIs for both service and operational metrics.</li><li>
Conduct comprehensive performance reviews and trend analyses to identify risks, deficiencies, and areas for enhancement.</li><li>
Develop and implement corrective action plans for underperforming vendors, ensuring thorough root cause analysis and effective follow-up.</li><li>
Ensure vendors adhere to all contractual obligations and maintain a consistent, superior service standard. 
</li></ul>Vendor Operations Oversight<ul><li>
Lead vendor governance audits and standardize processes across all vendor operations.</li><li>
Handle escalations and manage strategic vendor relationships.</li><li>
Drive performance on critical operational KPIs, including service quality, efficiency, and compliance.</li><li>
Serve as a subject matter expert and the primary point of escalation for vendors regarding operational process issues. 
</li></ul>Collaboration &amp; Reporting<ul><li>
Establish and maintain strong, collaborative relationships with vendors and internal stakeholders (e.g., Commercial, Strategy, Product, Quality).</li><li>
Conduct regular performance synchronization meetings and business reviews with key vendor representatives.</li><li>
Provide detailed performance reports, in-depth analyses, and data-driven insights to stakeholders.</li><li>
Lead continuous improvement initiatives with vendors to optimize workflows, automation, and cost-effectiveness.</li></ul> 
Additional Information<div></div> 
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text via this link.</div>

BPO Vendor Operations Specialist

<div>Company Description 
Yemeksepeti is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
The Virtual Account Management (VAM) Performance Lead will lead a team managing longtail accounts. This role is focused on optimizing account performance, driving advertising revenue, and increasing deal value from longtail vendors. The ideal candidate will bring strategic insight, data-driven decision-making, and operational excellence to create scalable solutions that maximize value for vendors and the business. 
What&rsquo;s on the menu: - Major responsibilities 
1. Revenue Growth and Optimization:<ul><li>
Develop and execute strategies to drive advertising revenue from longtail accounts.</li><li>
Identify opportunities to increase Average Revenue Per Account (ARPA) through upselling, cross-selling, and tailored promotional campaigns.</li><li>
Analyze vendor performance and implement initiatives to increase deal value and partnership longevity.</li></ul>
2. Team Leadership and Management:<ul><li>
Lead and oversee Virtual Account Management teams in BPOs.</li><li>
Set clear performance objectives for BPOs and ensure alignment with company goals.</li><li>
Foster a high-performing, collaborative team culture focused on delivering value to both vendors and the company.</li></ul>
4. Data-Driven Decision Making:<ul><li>
Leverage analytics to segment longtail accounts, prioritize outreach, and design targeted campaigns.</li><li>
Monitor KPIs such as revenue growth, Deal value, and penetration to measure success.</li><li>
Generate insights from performance data to guide strategic decision-making and resource allocation.</li></ul>
5. Stakeholder Collaboration:<ul><li>
Partner with Process Design, Analytics, and Growth teams to design and implement value-adding initiatives for longtail accounts.</li><li>
Act as the central point of contact for VAM-related topics between the BPO and Pandora, ensuring alignment with company-wide objectives.</li></ul> 

Qualifications 
<ul><li>
Minimum 7 years of work experience in account management, business development, or revenue generation roles in technology, e-commerce, or FMCG industry</li><li>
Proven experience in BPO or shared service centers, and process design is required.</li><li>
Prior experience working in a regional team, and managing stakeholders across APAC markets is a plus</li><li>
Self-motivated, with a strong sense of ownership over projects and organizational goals</li><li>
Willingness to learn, with a desire to understand all aspects of driving growth for the business</li><li>
Ability to communicate and collaborate effectively with a diverse range of people and job functions</li><li>
Good team spirit with the ability to work independently and efficiently to deliver useful business insights</li><li>
Project management skills, with the ability to manage multiple projects simultaneously and prioritize organizational need</li></ul> 

Additional Information 
<ul><li>
A chance to crown your career at Yemeksepeti, Turkey's largest online quick delivery platform, that has been raising future managers and industry leaders for 20 years!</li><li>
A working environment where employee happiness is prioritized, with a strong corporate culture, passionate colleagues working together towards the same goal, and a transparent management approach!</li><li>
Project opportunities that you can run together with the employees of Delivery Hero companies in 43 countries of the world and great teachings about global industry leadership!</li><li>
Flexible work hours so that you can plan your business and social life as you wish! (Start working at any time between 08:00 and 10:00!)</li><li>
A birthday leave waiting for you the next day so you can have fun and party as much as you want on your birthday!</li><li>
Online trainings shaped by your choices, where the opportunities you can learn and improve yourself are unlimited!</li><li>
A comprehensive private health insurance that will never let you down when you need it!</li><li>
The Yemeksepeti family! Always smiling and high communication skills!</li><li>
A pre-planned orientation program so that you can capture the spirit of Yemeksepeti in the best way, get to know the brand from the inside, and always feel at home. And of course, a Buddy who will always support you in your first weeks!</li></ul><div></div>
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni</div>

Virtual Account Management Performance Manager

Blueground

<div>Redefining how people live.
At Blueground, we believe that when your base is reliable, the world opens up. That's why we're building the world's leading platform for living.
Every year, 350 million people move between cities-yet today's housing options haven't caught up with the needs of this modern, mobile generation. Blueground was built to change that.
With 40,000+ homes across the globe, available for stays from a few days to a year or more, we're just getting started. We're on an exponential growth path to redefine living and create an entirely new category. Our edge? Powerful proprietary tech, operational excellence, and a team that executes with speed and discipline.
Our culture is grounded in five principles:<ul>
&#65279;&#65279;<li>Guests First - Every decision starts with their experience.</li>
&#65279;&#65279;<li>Move Fast - We value speed, momentum, and action.</li>
&#65279;&#65279;<li>Dive In - The magic is always in the details, and we go deep.</li>
&#65279;&#65279;<li>Embrace Change - Change isn't a disruption; it's how we grow.</li>
&#65279;&#65279;<li>Keep It Honest - Transparency accelerates progress-and strengthens relationships.</li>
</ul>If you're ready to do the best work of your life and help reshape how the world lives, we'd love to meet you.
The Role
We are seeking a highly organized and proactive Senior Guest Operations Specialist to oversee day-to-day operational activities related to property management, guest experience, vendor coordination, and internal team support. This role requires excellent problem-solving skills, attention to detail, and the ability to manage multiple stakeholders simultaneously.
You will serve as the operational backbone between guests, landlords, contractors, vendors, and internal teams.
What You'll Be Doing<ul>
<li>Oversee apartment operations including handovers, inspections, and vendor coordination.
</li><li>Be the key person for furnishing new units.</li>
<li>Manage relationships with contractors (cleaning, maintenance, utilities, transportation) and ensure quality delivery.
</li><li>Act as a point of contact for guest and landlord issues, resolving problems quickly.
</li><li>Support cross-functional teams (Sales, CX, Market Ops).</li>
<li>Handle office operations and administrative work.</li>
</ul>Requirements<ul>
<li>3&ndash;5 years in property management, operations, or hospitality.
</li><li>Strong interpersonal skills to coordinate with landlords, guests, and vendors.
</li><li>Excellent at task management, scheduling, and follow-ups.
</li><li>Quick decision-maker in time-sensitive situations.
&#65279;&#65279;</li><li>Positive, upbeat, and team-oriented personality</li>
<li>Fluent in English and Turkish.</li>
<li>Driver&rsquo;s license is a plus.</li>
</ul>Benefits
<ul><li>Competitive Salary</li><li>Flexible paid time off</li><li>Enhanced parental leave</li><li>Dynamic working environment with talented people</li><li>Complimentary accommodation in Blueground locations. Think summer in LA and</li></ul>
winter in Dubai!</div>

Senior Guest Operations Specialist

Aqua Chartering

<div>
 
 
 Job Title: Operations Specialist &ndash; Shipping
 
 
 
 
 Location: Kad&inodot;koy - Kosuyolu, Istanbul
 
 
 
 
 
 
 We are looking for a motivated and detail-oriented Operations Specialist to join our team in the maritime industry. The ideal candidate will manage daily operational tasks, coordinate with clients and vessels, and ensure smooth and efficient operations.
 
 
 
 
 
 Key Qualifications:
 
 
 &bull;	Experience in maritime shipping operations (preferred)
 
 
 &bull;	Strong communication and problem-solving skills
 
 
 &bull;	Fluent in English
 
 
 
 
 
 If you&rsquo;re passionate about shipping and eager to grow in a dynamic environment, we&rsquo;d love to hear from you!
 
</div>

Operations Specialist

Volt Lines

<div>Join us and be a part of shaping the future of urban mobility!
Some complain about traffic but some are actually doing something about it. Join us on our mission to reduce traffic in Istanbul by increasing the accessibility of sustainable shared mobility.
Who are we?
Volt Lines is the only technology-enabled player in the Turkish market competing against legacy incumbents and it reduces emissions and traffic by turning premium 16-seater buses into a viable alternative to single occupancy vehicles.
What we do?
In Istanbul, over 50,000 buses operate at 31% efficiency. These buses, which contribute to the city's traffic with empty seats, could also be the solution to its problem. Volt Lines is the only shuttle service provider that has both software as well as a transport service. This allows for optimal harmonization of the software and operation resulting in the creation of great experiences and services. Notable examples of these innovative services include DRT and Marketplace. DRT (short for Demand-Responsive Transport) was covered by a Harvard Business School case study that is being taught at the MBA school. Marketplace on the other hand allows companies to sell empty seats on their buses to neighboring passengers who are going in the same direction at the same time.
Let's work together to shape the future of mobility.
We're looking for an Accounting Specialist to join us in shaping the future of urban transportation using the latest technologies.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Manage daily accounting operations: AR/AP, e-invoicing, reconciliations, and monthly closings.
</li><li>Process and control customer, vendor, and purchase invoices (including foreign &amp; discount invoices).
</li><li>Prepare VAT returns, BA/BS forms, tax declarations, and financial reports.
</li><li>Track and record expense processes and ensure proper documentation.
</li><li>Support external audits and provide necessary documentation.
</li><li>Handle bank reconciliations, guarantees, currency revaluations, and cash operations.
</li><li>Collaborate with banks, SSI, Tax Office, T&Uuml;&#304;K, and third parties.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Accounting, Finance, Business Administration, Economics, or related fields.
</li><li>2&ndash;3 years of accounting experience, preferably including invoicing and reconciliations.
</li><li>Strong knowledge of Turkish tax regulations and financial reporting.
</li><li>Experience with accounting software (Logo, SAP, Netsis, or similar).
</li><li>Proficiency in MS Excel and other MS Office tools.
</li><li>Detail-oriented, organized, and able to meet deadlines.
</li><li>Strong analytical and communication skills.
</li><li>Experience in a fast-paced or startup environment is a strong plus.</li>
</ul>Benefits<ul>
<li>Innovative Environment: Volt Lines operates in a fast-growing, innovative industry, offering opportunities to work on impactful projects with cutting-edge technology.</li>
<li>Career Growth: Volt Lines is committed to employee development, offering opportunities for career progression, training, and skill enhancement.</li>
<li>Work-Life Balance: Volt Lines offers flexible working hours as well as a flexible paid time-off policy that promotes a healthy work-life balance.</li>
<li>Startup Culture: Volt Lines embodies a startup environment that promotes creativity, autonomy, and innovation, providing employees with the freedom to take initiative and make decisions.</li>
<li>Inclusive Work Culture: Volt Lines values different perspectives, backgrounds, and experiences, and fosters an inclusive workplace where everyone can thrive.</li>
<li>Impact on Urban Mobility: Volt Lines focuses on revolutionizing urban transportation and sustainability, giving employees a chance to contribute to a purpose-driven mission.</li>
<li>Compensation and Benefits: Volt Lines offers its employees a best-in-class equity program (RSUs), the chance to earn up to 20 salaries in a year, private health insurance, food and transportation allowances among other perks</li></ul></div>

Accounting Specialist

<div>
 
 Join us and be a part of shaping the future of urban mobility!
 
 
 
 Some complain about traffic but some are actually doing something about it. Join us on our mission to reduce traffic in Istanbul by increasing the accessibility of sustainable shared mobility.
 
 
 
 Who are we?
 
 
 
 Volt Lines is the only technology-enabled player in the Turkish market competing against legacy incumbents and it reduces emissions and traffic by turning premium 16-seater buses into a viable alternative to single occupancy vehicles.
 
 
 
 What we do?
 
 
 
 In Istanbul, over 50,000 buses operate at 31% efficiency. These buses, which contribute to the city's traffic with empty seats, could also be the solution to its problem. Volt Lines is the only shuttle service provider that has both
 
 software
 
 as well as a
 
 transport
 
 service. This allows for optimal harmonization of the software and operation resulting in the creation of great experiences and services. Notable examples of these innovative services include DRT and Marketplace. DRT (short for Demand-Responsive Transport) was covered by
 
 a Harvard Business School case study
 
 that is being taught at the MBA school. Marketplace on the other hand allows companies to sell empty seats on their buses to neighboring passengers who are going in the same direction at the same time.
 
 
 
 Let's work together to shape the future of mobility.
 
 
 
 We're looking for an Accounting Specialist to join us in shaping the future of urban transportation using the latest technologies.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage daily accounting operations: AR/AP, e-invoicing, reconciliations, and monthly closings.
 </li>
 <li>
 Process and control customer, vendor, and purchase invoices (including foreign &amp; discount invoices).
 </li>
 <li>
 Prepare VAT returns, BA/BS forms, tax declarations, and financial reports.
 </li>
 <li>
 Track and record expense processes and ensure proper documentation.
 </li>
 <li>
 Support external audits and provide necessary documentation.
 </li>
 <li>
 Handle bank reconciliations, guarantees, currency revaluations, and cash operations.
 </li>
 <li>
 Collaborate with banks, SSI, Tax Office, T&Uuml;&Idot;K, and third parties
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Accounting, Finance, Business Administration, Economics, or related fields.
 </li>
 <li>
 2-3 years of accounting experience, preferably including invoicing and reconciliations.
 </li>
 <li>
 Strong knowledge of Turkish tax regulations and financial reporting.
 </li>
 <li>
 Experience with accounting software (Logo, SAP, Netsis, or similar).
 </li>
 <li>
 Proficiency in MS Excel and other MS Office tools.
 </li>
 <li>
 Detail-oriented, organized, and able to meet deadlines.
 </li>
 <li>
 Strong analytical and communication skills.
 </li>
 <li>
 Experience in a fast-paced or startup environment is a strong plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Innovative Environment: Volt Lines operates in a fast-growing, innovative industry, offering opportunities to work on impactful projects with cutting-edge technology
 </li>
 <li>
 Career Growth: Volt Lines is committed to employee development, offering opportunities for career progression, training, and skill enhancement
 </li>
 <li>
 Work-Life Balance: Volt Lines offers flexible working hours as well as a flexible paid time-off policy that promotes a healthy work-life balance
 </li>
 <li>
 Startup Culture: Volt Lines embodies a startup environment that promotes creativity, autonomy, and innovation, providing employees with the freedom to take initiative and make decisions
 </li>
 <li>
 Inclusive Work Culture: Volt Lines values different perspectives, backgrounds, and experiences, and fosters an inclusive workplace where everyone can thrive
 </li>
 <li>
 Impact on Urban Mobility: Volt Lines focuses on revolutionizing urban transportation and sustainability, giving employees a chance to contribute to a purpose-driven mission
 </li>
 <li>
 Compensation and Benefits: Volt Lines offers its employees a best-in-class equity program (RSUs), the chance to earn up to 20 salaries in a year, private health insurance, food and transportation allowances among other perks
 </li>
 </ul>
</div>

IQVIA

<div>Sales Operations Specialist (Engelli &#304;stihdam&#305;) 
 
IQVIA&trade; is The Human Data Science Company&trade;, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health &amp; Quintiles and Innovex, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
At IQVIA Turkey, we are committed to the principle that &ldquo;an equal life is possible for everyone.&rdquo; We prioritize a perspective that embraces equality and diversity, and we integrate this approach into our corporate culture and policies. All our processes are conducted with this commitment in mind.
In line with our Diversity &amp; Inclusion principles, we are looking for a Sales Operations Specialist. (Engelli &#304;stihdam&#305;)
As a Sales Operations Specialist y ou will be responsible for:
<ul><li>Operational support to the Sales and Commercial teams
</li><li>Working with Sales and Commercial teams to drive accuracy of data in the CRM;
</li><li>Designs and delivers regular and ad-hoc reports that give the insight required to manage the business.
</li><li>Supporting the Sales and Finance functions in maintaining quarterly revenue forecasts.
</li><li>Administrating sales incentives, including setting targets and tracking performance;
</li><li>Working on operational activities
</li><li>Help with strategic account planning
</li><li>Quality control of Statements of Work and support for Request for Information (RFI) and Request for Proposal (RFP)
</li></ul>Requirements:
<ul><li>University degree preferably with Business / Finance, Sales or Engineering background
</li><li>2-3 year experience in an Administrative position would be of advantage
</li><li>Fluent English both oral and written
</li><li>Proficient in MS Office programs
</li><li>Strong communication skills and very good team player
</li><li>Open to learning and development and flexibility to join a dynamic and fast paced working environment
</li><li>Registered with the Turkish Employment Agency (&#304;&#350;KUR) and holding a disability report with a minimum of 40%, ( it is must )
</li><li>For hybrid roles: applicants should be able to commute to Maslak &#304;stanbul location.
</li></ul>Applicants are kindly requested to submit a cover letter specifying their disability status and providing details of their disability, along with the application
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com</div>

Sales Operations Specialist

Explore 398+ Bpo vendor operations specialist in Istanbul this October. Find roles across top companies and apply now to boost your career.

398 bpo vendor operations specialist jobs IN Istanbul

BPO Vendor Operations Specialist

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Senior Guest Operations Specialist

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Accounting Specialist

Sales Operations Specialist