branch operations officer

Commercial Bank of Dubai

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services. CBD has been recognized as the number one bank in the UAE on the Forbes list of The World s Best Banks 2022. As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile. Job Purpose: Perform services such as attending to CDMs functions, cash management as per Bank s policies, handling bulk cash deposits and withdrawals, checking of vouchers posted by regular tellers and performing functions of regular tellers whenever assigned Principal Accountabilities: Work Management Perform all functions relating to Cheque Deposit Machines (CDM) located in the branch premises, at specified time interval, including, collection of physical cheques, tallying of number of cheques with the CDM journal and send them to clearing dept. within agreed TAT Ensure to process special clearing cheques and foreign currency cheques within agreed TAT Ensure to open the vault system as per SLA Maintain and manage the cash accurately, and transfer the excess cash received from the Tellers to vault and withdraw the cash as and when required ensuring safe custody and handling of cash. Ensure that all Tellers hand over all the physical cash and maintain their cash box balance zero and tally with GL at end of the day, and to make prompt investigation in case of any difference. Ensure to maintain require branch vault cash for next working day Ensure to check and balance cash online transaction for all the tellers At end of the day check Tellers cash proof is zero and obtain the tellers signature any over/short transaction reported to BOM. At regular intervals, check the postings carried out by Tellers against the transactions journal presented by them and sign on the report. Any discrepancy identified should be immediately actioned to eliminate the risk of financial loss to the Bank. Perform bulk cash receipt and withdrawal transactions, ensure correct receipt/issue of cash, accurately credit/debit the customer s account and acknowledge the receipt to the customers. Monitor sundry and suspense accounts , issue DDs , Managers cheques and internal transfer Ensure customers average waiting time is maintained at standard level Ensure that the local &amp; foreign currency held does not exceed the daily required limit. Ensure that cheques / debit instruments are in order before effecting the payment and make accurate debit entry in the customer s account as per Bank s procedures to protect the interest of customers and the Bank. Make the payments / inter account transfer within the authority limit and for the transactions beyond the limit, obtain approval from the concerned official, to ensure not to overdraw customer s account without approval To be well conversant with the duties and responsibilities of Branch Operations Manager (BOM) and to officiate in that capacity during BOM s absence. To prepare and review daily teller voucher bundle, ensure total number of vouchers are matching with teller financial transaction daily report and ensure sending the same to internal control by maximum next working day. To monitor any high variety in total number of achieved transactions between teller and report the same to line manager officially. Guide branch tellers to adhere to bank policies and procedures, and give required training for new joining teller. Guide and encourage customer to use our digital channel for all the cash deposits and withdrawal extra Service &amp; Quality Take initiative to deliver satisfying customer service to each visiting customer by providing fast, accurate, efficient and courteous service. Ensure strict adherence to laid down procedures to avoid delay, errors, irregularities and risks to improve service standards on continuous basis to support the Bank s quality initiatives and to improve customer satisfaction. Provide any other service as directed to support the overall banking operations of Br Provide assistance in following up the transactions of the branch that are forwarded for override to respective personnel

Teller / Senior Teller / Head Teller ( UAE National )

HDB Financial Services Ltd.

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 Key functions will be:  Co-ordination with central ops team.  Preparing Daily / Monthly MIS reports.  Customer KYC and secondary documents verification.  Ensuring on-time payments of the customers.  Ensure adherence of policies at all levels  Thorough checking of all the files and ensure the data is complete and relevant.
 
 
  Processing and Disbursement of files.  Checking KYC documents.  Handling all branch administration activities.  Regular follow-ups with customers.
 
 
  Graduate.  2-3 yrs of relevant experience.  Good communication skills.  High level of Self Drive/Enthusiasm
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Operations Executive

Invest Bank

Job Purpose To deliver timely and error free services to all customers to ensure the fulfilment of types of financial and no non-financial transactions as per customer requirements in line with Bank Policy, Central Bank guidelines and industry standard. Job Accountabilities <ul> <li>Meet all financial targets assigned by Management.</li> <li>Answer inquiries about banking products and promote the same to customers as and when they open accounts.</li> <li>Monitor customer accounts and ensure all parameters set as per procedures and policies are complied with.</li> <li>Handle both Financial and non-financial transactions by reducing the customer waiting and service time.</li> <li>Provide customers with competent, timely and error free service to ensure high levels of customer satisfaction.</li> <li>Ensure that KYC's and expired documents are updated on daily basis.</li> <li>Follow up and ensure that mandate documents are up to date.</li> <li>Provide assistance to the customers in filling out the banking forms, addressing complaints, using in-bank ATM machines, and directing to the right bank representative to complete customer's request.</li> <li>Follow all established Banks policies, operating manuals, service quality standards and code of conduct for smooth workflow and low level of operational risks.</li> <li>Strive to eliminate risk by ensuring compliance to the banks procedures & Policies as well as Central bank requirements.</li> <li>Submit departmental statements and reports timely and accurately to meet branch operations requirements, policies, and standards.</li> <li>Show proactive approach to work as replacement of other staff in needed.</li> <li>Participate in training of other operational functions to learn other operational functions and replace staff if needed.</li> <li>Customer Service Officer reports to the Branch Operations Manager and confers with the latter on critical and strategic issues.</li> <li>Key decisions having significant impact branch operations are referred to the Branch Operations Manager for approval before implementation.</li> <li>Customer Service Officer exercises operational and financial authority as per the level established by Invest Bank's Branch Operations Department.</li> <li>Work as a backup supervisor for Cash Supervisor as and when required.</li> </ul> Qualifications, Experience & Skills <ul> <li>Bachelor's degree in any discipline</li> <li>3 -5 years of experience in the customer service sector preferably in banking industry.</li> <li>1 - 3 years of experience in Banking system and applications related to customer service department.</li> <li>Pleasing personality</li> <li>Good English communication skill.</li> <li>Communication in Arabic and other recognized languages is an advantage.</li> <li>Good knowledge of all Corporate Banking products, Retail Banking productions.</li> <li>Good interpersonal skills</li> <li>Accuracy & attention to details</li> <li>Customer Oriented.</li> <li>Ability to work well in a team and in multicultural environment.</li> <li>Ability to self-update market developments.</li> <li>Customer Oriented.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?XYhBVONonz5ghph1BuVaw8uxR7auDaRbh" width="0" height="0" />

Customer Service Officer (UAE National)

Jubilee Life Insurance

The Branch Sales Officer is responsible for driving life insurance sales within an assigned Habib Bank Limited (HBL) branch. Acting as a representative of Jubilee Life Insurance, the officer engages walk-in customers to identify their financial protection needs, offers suitable life insurance solutions, and ensures a high standard of customer service. The role also involves proactive follow-up with potential clients through leads provided by branch colleagues and management. In addition to a basic salary, the Branch Sales Officer earns attractive commissions and valuable monthly incentives, which often exceed the base salary, providing excellent earning potential. The officer is expected to achieve assigned sales targets while building and maintaining long-term customer relationships.Key Responsibilities:<ul><li>Customer Engagement:</li><li>Approach walk-in customers at the designated bank branch to present suitable life insurance products.</li><li>Actively listen to customer needs and recommend appropriate insurance plans based on their profile.</li><li>Lead Conversion:</li><li>Contact potential customers through leads shared by bank staff or sales team.</li><li>Conduct follow-ups via phone calls, WhatsApp, or in-person meetings as needed to convert leads into sales.</li><li>Sales Execution:</li><li>Achieve daily, weekly, and monthly sales targets assigned by the Sales Manager.</li><li>Prepare and submit daily sales reports and client interaction logs.</li><li>Bank Liaison:</li><li>Build strong relationships with bank staff to ensure smooth collaboration and lead generation.</li><li>Represent Jubilee Life Insurance professionally within the bank branch environment.</li><li>Product Knowledge &amp; Training:</li><li>Stay updated with all insurance products, policy terms, and underwriting guidelines.</li><li>Participate in regular product and sales training sessions.</li></ul>Requirements:<ul><li>Education: Intermediate, Bachelor&rsquo;s degree (preferred in Business Administration, Marketing, or Finance)</li><li>Experience: Minimum 1 year in sales, preferably in insurance, banking, or financial services</li><li>Skills:</li><li>Excellent communication and interpersonal skills</li><li>Strong persuasion and negotiation abilities</li><li>Customer service oriented</li></ul>Additional Information:<ul><li>Job Type: Full-Time (Branch-based)</li><li>Compensation: Base salary + Commission + Incentives</li><li>Work Location: Assigned bank branch (may rotate within nearby branches as required)</li></ul>Why Join Us?<ul><li>Opportunity to work in a professional banking environment</li><li>Attractive commission and career growth opportunities</li><li>Training and support from an experienced sales management team</li></ul>Job Type: Full-timePay: Up to Rs30,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Work Location: In person

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