business analyst

senior business analyst Jobs in Saudi Arabia

senior business analyst

data/ business analyst Jobs in Saudi Arabia

data/ business analyst

financial analyst

financial operations specialist Jobs in Saudi Arabia

financial operations specialist

business operations analyst

CodeNinja

About the Company
<br>Aligned with Saudi Arabia’s Vision 2030, we harness the Kingdom’s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region’s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom’s ambitious objectives, championing a high-tech, sustainable future.
<br><br>
About the role
<br>We are hiring a Business Operations Analyst to support daily and monthly operational activities within finance, product, and regulatory functions. This role is ideal for candidates with 0–4 years of experience who possess strong analytical skills, attention to detail, and the ability to work across cross-functional teams. The role involves managing billing processes, tracking KPIs, supporting audits, and ensuring smooth business-as-usual (BAU) operations. Arabic-speaking candidates are preferred.
<br>Key Responsibilities
<br><ul>
<li>Oversee daily and monthly business operations activities, including billing validation, reconciliation, and invoicing.</li>
<li>Coordinate with Finance and Product teams for revenue tracking, fee collection, and showback/chargeback processes.</li>
<li>Track KPIs, SLAs, and partner performance, preparing operational and compliance dashboards.</li>
<li>Support audits and regulatory reporting by maintaining detailed operational evidence and documentation.</li>
<li>Assist in validating Billing Engine outputs and partner transaction usage records.</li>
<li>Collaborate with technical, finance, and cross-functional teams to ensure smooth BAU operations.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>0–4 years of experience in Business Operations, Finance Operations, or related roles.</li>
<li>Strong understanding of billing, reconciliation, invoicing, or financial operations.</li>
<li>Ability to track and analyze KPIs, SLAs, and operational performance metrics.</li>
<li>Experience working with Finance, Product, or cross-functional teams.</li>
<li>Strong documentation, reporting, and analytical skills.</li>
<li>Basic understanding of regulatory reporting or audit support is preferred.</li>
<li>Proficiency in MS Excel or reporting tools is a plus.</li>
<li>Arabic-speaking candidates are preferred.</li>
</ul>
Why Join Us
<br><ul>
<li>Opportunity to work closely with Finance, Product, and Operations teams in a high-impact environment.</li>
<li>Gain hands-on experience in billing operations, reconciliation, KPI tracking, and regulatory support.</li>
<li>Exposure to financial and operational processes used by leading enterprises in the region.</li>
<li>Career growth potential toward Business Operations, Finance Operations, or Product Operations roles.</li>
<li>Supportive environment that encourages learning, professional growth, and cross-functional collaboration.</li>
</ul>
Disclaimer
<br>CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.

Business Operations Analyst

CodeNinja Inc.

<div>
 <strong>
  About The Company
  <br/>
  <br/>
 </strong>
 Aligned with Saudi Arabia's Vision 2030, we harness the Kingdom's rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region's human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom's ambitious objectives, championing a high-tech, sustainable future.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are hiring a
 <strong>
  Business Operations Analyst
 </strong>
 to support daily and monthly operational activities within finance, product, and regulatory functions. This role is ideal for candidates with
 <strong>
  0-4 years of experience
 </strong>
 who possess strong analytical skills, attention to detail, and the ability to work across cross-functional teams. The role involves managing billing processes, tracking KPIs, supporting audits, and ensuring smooth business-as-usual (BAU) operations. Arabic-speaking candidates are preferred.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee daily and monthly business operations activities, including billing validation, reconciliation, and invoicing
  </li>
  <li>
   Coordinate with Finance and Product teams for revenue tracking, fee collection, and showback/chargeback processes
  </li>
  <li>
   Track KPIs, SLAs, and partner performance, preparing operational and compliance dashboards
  </li>
  <li>
   Support audits and regulatory reporting by maintaining detailed operational evidence and documentation
  </li>
  <li>
   Assist in validating Billing Engine outputs and partner transaction usage records
  </li>
  <li>
   Collaborate with technical, finance, and cross-functional teams to ensure smooth BAU operations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   0-4 years of experience in Business Operations, Finance Operations, or related roles
  </li>
  <li>
   Strong understanding of billing, reconciliation, invoicing, or financial operations
  </li>
  <li>
   Ability to track and analyze KPIs, SLAs, and operational performance metrics
  </li>
  <li>
   Experience working with Finance, Product, or cross-functional teams
  </li>
  <li>
   Strong documentation, reporting, and analytical skills
  </li>
  <li>
   Basic understanding of regulatory reporting or audit support is preferred
  </li>
  <li>
   Proficiency in MS Excel or reporting tools is a plus
  </li>
  <li>
   Arabic-speaking candidates are preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Opportunity to work closely with Finance, Product, and Operations teams in a high-impact environment
  </li>
  <li>
   Gain hands-on experience in billing operations, reconciliation, KPI tracking, and regulatory support
  </li>
  <li>
   Exposure to financial and operational processes used by leading enterprises in the region
  </li>
  <li>
   Career growth potential toward Business Operations, Finance Operations, or Product Operations roles
  </li>
  <li>
   Supportive environment that encourages learning, professional growth, and cross-functional collaboration
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.
</div>


A.A. Turki Group (ATCO)

<div>
 <p>
  <strong>
   East &amp; West Factories: Business Analyst &ndash; Costing &amp; Margin Optimization (Dammam | Onsite)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a skilled
  <strong>
   Business Analyst
  </strong>
  to support our Operations and Business Analysis team by improving visibility, accuracy, and control over work-order financial performance. In this role, you will help build end-to-end costing and margin tracking processes&mdash;from quotation to final closing&mdash;ensuring optimized margins, accurate consumption reporting, and strong financial insight for decision-making.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Develop and document mechanisms to track work-order costs, margins, consumption, and spending
  </li>
  <li>
   Build dashboards, KPIs, and standardized reporting tools
  </li>
  <li>
   Analyze variances between quoted and actual costs to identify risks, trends, and opportunities
  </li>
  <li>
   Conduct root-cause analysis on margin erosion and consumption deviations
  </li>
  <li>
   Collaborate with Finance, Operations, Sales, and Project teams to improve accuracy and efficiency
  </li>
  <li>
   Enhance ERP/project costing modules and support BI tool implementations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Finance, Accounting, Economics, or similar
  </li>
  <li>
   <strong>
    3&ndash;5 years
   </strong>
   experience as a Business Analyst, Cost Analyst, or Financial Analyst (manufacturing or project-based environment preferred)
  </li>
  <li>
   Strong data analysis skills and advanced Excel proficiency
  </li>
  <li>
   Experience with ERP systems (SAP, Microsoft Dynamics, etc.)
  </li>
  <li>
   Solid understanding of costing, variance analysis, and margin management
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred
  </strong>
 </p>
 <ul>
  <li>
   Experience in electrical system manufacturing or custom production
  </li>
  <li>
   Certifications such as
   <strong>
    CBAP
   </strong>
   ,
   <strong>
    PMI-PBA
   </strong>
   , or process improvement (Lean/Six Sigma)
  </li>
  <li>
   SQL or BI experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Strengths
  </strong>
 </p>
 <p>
  Analytical, process-oriented, detail-driven, proactive, collaborative, and able to communicate complex financial insights clearly.
 </p>
 <p>
  <br/>
 </p>
 <p>
  _____
 </p>
 <p>
  <br/>
 </p>
 <p>
  Position Start Date: January/February 2026
 </p>
</div>


Business Analyst - Costing & Margin Optimization

Johns Hopkins Aramco Healthcare

<div></div><div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Job Title</b></h2>
</div><div>BUSINESS ANALYST.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Family</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Function</b></h2>
</div><div>Corp (SME: STRAT/BD)</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Code</b></h2>
</div><div>30009358</div></div><div><div><h2 class="jobSectionHeader"><b>
Reports to Job</b></h2>
</div><div>Business Unit Lead</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description Summary</b></h2>
</div><div>The Business Analyst is responsible for preparing routine and special reports, supporting project execution, and assisting in the development of statistical and departmental reports. This role involves coordinating with different departments to gather and validate data, creating visual data presentations, and providing initial analysis and proposed solutions to senior team members. The position plays a key role in ensuring accurate data.-driven insights that support business operations and strategic objectives.</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities %</b></h2>
</div><div>00</div></div><div><div><h2 class="jobSectionHeader"><b>
Strategic Roles &amp; Responsibilities</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Operational Roles &amp; Responsibilities %</b></h2>
</div><div>100</div></div><div><div><h2 class="jobSectionHeader"><b>
Operational Roles &amp; Responsibilities</b></h2>
</div><div><ul><li>Conduct studies to support business decisionmaking involvingindepth analysis and solution recommendations</li><li>
Prepare routine and special reports for review and approval
</li><li>Assist in developing and maintaining statistical reports to support business analysis</li><li>
Assist in preparing departmental reports such as business plans accountability reports and other related reports for management review and endorsement
</li><li>Support the execution of projects by helping coordinate schedules resources and tasks and project documentation</li><li>
Create charts graphs and organize relevant statistics to support business activities</li><li>
Communicate with proponents from different departments to collect required data</li><li>
Collect validate and clean data to ensure accuracy and completeness as necessary
</li><li>Present results and propose solutions based on validated data to senior team members</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Education Required</b></h2>
</div><div>Bachelor in business administration, information technology, financial management, health statistics, engineering, or closely related field is required.</div></div><div><div><h2 class="jobSectionHeader"><b>
Professional Certifications Required</b></h2>
</div><div>.</div></div><div><div><h2 class="jobSectionHeader"><b>
Years of Experience</b></h2>
</div><div>.-Minimum 3.-5 years in related activities.</div></div><div><div><h2 class="jobSectionHeader"><b>
Languages</b></h2>
</div><div>English:Advanced ; Arabic:Basic</div></div><div><div><h2 class="jobSectionHeader"><b>
Functional Competencies</b></h2>
</div><div><ul><li>Due Diligence</li><li>
Audit Reporting</li><li>
Data Collection</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Core Competencies</b></h2>
</div><div><ul><li>Excellence</li><li>
Integrity</li><li>
Accountability</li><li>
Cybersecurity</li><li>
Person-Centered Care</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Acknowledgement</b></h2>
</div><div>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Title</b></h2>
</div><div>No</div></div><div><div><h2 class="jobSectionHeader"><b>
Supplemental Work/Experience/Education Information</b></h2>
</div><div>N/A</div></div><div><div><h2 class="jobSectionHeader"><b>
Addendum Description</b></h2>
</div><div>N/A</div></div></div></div></div></div></div></div><p></p>

BUSINESS ANALYST.(Team Lead)

Datamatics Global Services Ltd

<div><h1 class="jobSectionHeader"><b>Job Description &ndash; CRM Business Analyst</b></h1><p><b><br>
Saudi Nationals Only</b><br>
<b>Location:</b> Riyadh - KSA<br>
<b>Job Type:</b> Full-Time<br>
<b>Experience:</b> 6+ Years of Experience.</p><h2 class="jobSectionHeader"><b><br>
Role Title:</b><b> CRM Business Analyst</b></h2><h2 class="jobSectionHeader"><b>
Role Purpose:</b></h2><p>
The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.</p><p>
The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.</p><h2 class="jobSectionHeader"><b><br>
Key Responsibilities:</b></h2><h3 class="jobSectionHeader"><b>
Core Responsibilities:</b></h3><ul><li><p>
Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.</p></li><li><p>
Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.</p></li><li><p>
Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.</p></li><li><p>
Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.</p></li><li><p>
Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.</p></li><li><p>
Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.</p></li><li><p>
Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.</p></li><li><p>
Perform impact assessments for proposed changes and prepare assessment reports when required.</p></li><li><p>
Assist team members on cross-functional projects as directed by the Line Manager.</p></li><li><p>
Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.</p></li></ul><h2 class="jobSectionHeader"><b><br>
Qualifications &amp; Experience:</b></h2><ul><li><p><b>
Education:</b> Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</p></li><li><p><b>
Experience:</b> 7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.</p></li><li><p><b>
Certifications (Preferred):</b></p><ul><li><p>
IIBA-CCBA</p></li><li><p>
IIBA-CBAP</p></li><li><p>
PMI-PBA</p></li></ul></li><li><p><b>
Skills:</b></p><ul><li><p>
Strong analytical and problem-solving skills</p></li><li><p>
Excellent documentation and requirement-gathering skills</p></li><li><p>
Ability to communicate effectively in English (written &amp; spoken)</p></li></ul></li></ul><h2 class="jobSectionHeader"><b><br>
Preferred Background:</b></h2><ul><li><p>
Prior experience working in IT or CRM-driven environments</p></li><li><p>
Strong understanding of CRM systems, business workflows, and process re-engineering</p></li><li><p>
Ability to work collaboratively across technical and business teams</p></li></ul><p>
</p><p>hYYgkd180k</p></div>

Senior Business Analyst - CRM

Mada Properties | KSA

<div>
 <p>
  <strong>
   We Are Hiring: Experienced Data Analyst &ndash; Riyadh 📍
  </strong>
 </p>
 <p>
  <strong>
   About Us:
  </strong>
 </p>
 <p>
  Mada Properties is a leading real estate company offering innovative property solutions, aiming to become a prominent brand in both the Saudi and international markets. Our core focus is on
  <strong>
   customer satisfaction
  </strong>
  and
  <strong>
   rapid partner growth
  </strong>
  through
  <strong>
   modern marketing and sales strategies
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  We are seeking a
  <strong>
   Data Analyst
  </strong>
  to collect, analyze, and interpret data to help drive informed business decisions. The ideal candidate is detail-oriented, highly skilled in Excel, and experienced in working with CRM systems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Collect, clean, and analyze data from CRM and other business systems.
  </li>
  <li>
   Develop reports and dashboards to track KPIs and business performance.
  </li>
  <li>
   Maintain data accuracy, integrity, and documentation.
  </li>
  <li>
   Collaborate with teams across departments to support data-driven initiatives.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in
   <strong>
    data science, Statistics, Computer Science
   </strong>
   , or a related field.
  </li>
  <li>
   <strong>
    1&ndash;3 years
   </strong>
   of experience as a
   <strong>
    Data Analyst
   </strong>
   or in a similar analytical role.
  </li>
  <li>
   <strong>
    Advanced Excel skills
   </strong>
   (pivot tables, formulas, charts, data analysis).
  </li>
  <li>
   <strong>
    CRM experience (required)
   </strong>
   .
  </li>
  <li>
   Strong understanding of data analysis, reporting, and visualization.
  </li>
  <li>
   Excellent communication and problem-solving skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Data Analyst

Datamatics Technologies

<div>
 <span>
  <strong>
   Job Description &ndash; CRM Business Analyst
  </strong>
 </span>
 <p>
  <br/>
  <span>
   <strong>
    Saudi Nationals Only
    <br/>
    Location:
   </strong>
   &nbsp;Riyadh - KSA
   <br/>
  </span>
  <span>
   <strong>
    Job Type:
   </strong>
   Full-Time&nbsp;
   <br/>
   <strong>
    Experience:
   </strong>
   6+ Years of Experience.
   <br/>
   <br/>
  </span>
 </p>
 <strong>
  Role Title:
 </strong>
 CRM Business Analyst
 <strong>
  Role Purpose:
 </strong>
 <p>
  The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.
 </p>
 <p>
  The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.
  <br/>
 </p>
 <strong>
  Key Responsibilities:
 </strong>
 <strong>
  Core Responsibilities:
 </strong>
 <ol>
  <li>
   <p>
    Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.
   </p>
  </li>
  <li>
   <p>
    Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.
   </p>
  </li>
  <li>
   <p>
    Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.
   </p>
  </li>
  <li>
   <p>
    Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.
   </p>
  </li>
  <li>
   <p>
    Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.
   </p>
  </li>
  <li>
   <p>
    Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.
   </p>
  </li>
  <li>
   <p>
    Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.
   </p>
  </li>
  <li>
   <p>
    Perform impact assessments for proposed changes and prepare assessment reports when required.
   </p>
  </li>
  <li>
   <p>
    Assist team members on cross-functional projects as directed by the Line Manager.
   </p>
  </li>
  <li>
   <p>
    Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.
    <br/>
   </p>
  </li>
 </ol>
 <strong>
  Qualifications &amp; Experience:
 </strong>
 <ul>
  <li>
   <p>
    <strong>
     Education:
    </strong>
    Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Experience:
    </strong>
    7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.
   </p>
  </li>
  <li>
   <p>
    <strong>
     Certifications (Preferred):
    </strong>
   </p>
   <ul>
    <li>
     <p>
      IIBA-CCBA
     </p>
    </li>
    <li>
     <p>
      IIBA-CBAP
     </p>
    </li>
    <li>
     <p>
      PMI-PBA
     </p>
    </li>
   </ul>
  </li>
  <li>
   <p>
    <strong>
     Skills:
    </strong>
   </p>
   <ul>
    <li>
     <p>
      Strong analytical and problem-solving skills
     </p>
    </li>
    <li>
     <p>
      Excellent documentation and requirement-gathering skills
     </p>
    </li>
    <li>
     <p>
      Ability to communicate effectively in English (written &amp; spoken)
      <br/>
     </p>
    </li>
   </ul>
  </li>
 </ul>
 <strong>
  Preferred Background:
 </strong>
 <ul>
  <li>
   <p>
    Prior experience working in IT or CRM-driven environments
   </p>
  </li>
  <li>
   <p>
    Strong understanding of CRM systems, business workflows, and process re-engineering
   </p>
  </li>
  <li>
   <p>
    Ability to work collaboratively across technical and business teams
   </p>
  </li>
 </ul>
</div>


Explore 3616+ Business operations analyst in Saudi Arabia this December. Find roles across top companies and apply now to boost your career.

3616 business operations analyst jobs IN Saudi Arabia

Business Operations Analyst

Business Operations Analyst

Business Analyst - Costing & Margin Optimization

BUSINESS ANALYST.(Team Lead)

Senior Business Analyst - CRM

Data Analyst

Senior Business Analyst - CRM