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business operations manager

PROPERTY SHOP INVESTMENT LLC - HQ

Job Position- Business Development Manager / ExecutiveLocation- Abu DhabiMinimum Years of Experience - 4 to 6Vanilla Homes (a sister company of PSI and PSI Assets) is expanding, and we&rsquo;re looking for a driven Business Development professional to lead and execute our portfolio growth strategy.Role Summary:This role plays a key part in driving property acquisitions, building strong partnerships, and creating long-term owner relationships while ensuring alignment with our brand standards, operational capacity, and profitability goals.Key Responsibilities:<ul><li>Develop and execute property acquisition and portfolio growth strategies</li><li>Lead negotiations with owners, investors, and developers</li><li>Close management, leasing, and strategic partnership agreements</li><li>Coordinate onboarding with design, operations, and finance teams</li><li>Monitor acquisition KPIs, portfolio quality, and ROI</li><li>Represent Vanilla Homes at senior-level industry events</li><li>Prepare growth forecasts and management reports</li><li>Ensure all new properties meet Vanilla Homes&rsquo; brand and design standards</li></ul>Required Skills &amp; Qualifications:<ul><li>Strong understanding of UAE holiday homes, real estate, and STR regulations</li><li>Excellent negotiation, leadership, and commercial acumen</li><li>Strategic mindset with strong operational awareness</li><li>Ability to balance growth with quality and brand integrity</li><li>1&ndash;3 years of experience in business development or real estate</li><li>Proven track record of closing deals</li><li>Experience in hospitality or holiday homes is highly preferred</li></ul>If you&rsquo;re looking for exposure, career growth, exciting new challenges, and the opportunity to work with a leading real estate agency, apply today and grow with us.Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Can you join immediately?</li><li>Are you fluent in Arabic and English?</li><li>Share resume with professional photo on it</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Real estate: 2 years (Required)</li><li>Holiday Homes: 2 years (Required)</li><li>Business development: 4 years (Required)</li><li>Listing : 1 year (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>

Business Operations Manager

MTL HUMAN RESOURCES CONSULTANCIES

Job Title: Restaurant ManagerLocation: Al Zeina, Abu Dhabi, UAEEmployment Type: Full-TimeSalary: AED 5,000 &ndash; 7,000 per month (based on experience)hr@meridiantradelinksuae.com0564380047⸻Job DescriptionWe are hiring an experienced and dynamic Restaurant Manager for our Al Zeina branch in Abu Dhabi. The ideal candidate will be responsible for overseeing daily operations, ensuring excellent customer service, managing staff, and driving business performance.⸻Key Duties &amp; Responsibilities* Manage day-to-day restaurant operations efficiently* Ensure high standards of food quality, hygiene, and customer service* Recruit, train, schedule, and supervise restaurant staff* Handle customer feedback and resolve complaints professionally* Monitor inventory, supplies, and vendor coordination* Control costs and improve profitability* Prepare reports on sales, staff performance, and operations* Ensure compliance with UAE health, safety, and labor regulations* Drive team motivation and maintain a positive work environment⸻Requirements* Minimum 5 years of experience as a Restaurant Manager or in a similar leadership role* Strong knowledge of F&amp;B operations* Excellent leadership and communication skills* Ability to manage budgets, staff, and operations effectively* Experience working in the UAE / GCC is preferred* Must be currently in the UAE or willing to relocate to Abu Dhabi⸻What We Offer✔ Competitive salary (AED 5,000 &ndash; 7,000)✔ Professional work environment✔ Career growth opportunities⸻How to Apply:Interested candidates may send their CV to:hr@meridiantradelinksuae.comSubject line: Restaurant Manager &ndash; Al Zeina, Abu DhabiJob Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Restaurant Manager

Greenstone Landscaping Est.

Job TitleJoinery Operations &amp; Technical Manager &ndash; Luxury &amp; Mass ProductionLocation: UAEEmployment Type: Full-Time⸻Job OverviewWe are seeking an experienced Joinery Factory Manager to lead a new joinery factory handling luxury bespoke joinery, loose furniture, and mass production for residential, hospitality, commercial, and government projects across the UAE.This role requires a hands-on factory leader with strong technical, commercial, and business development exposure in the UAE market.⸻Key Responsibilities<ul><li>Manage day-to-day factory operations, production planning, and delivery schedules</li><li>Oversee luxury bespoke joinery, loose furniture, and mass production works</li><li>Ensure compliance with approved drawings, samples, and specifications</li><li>Control quality, productivity, and factory costs</li><li>Support tender pricing, cost estimation, and value engineering</li><li>Participate in technical and commercial discussions during tender and execution stages</li><li>Coordinate with project teams, site teams, and logistics</li><li>Lead, assign, and manage factory supervisors and production staff</li></ul>⸻Business Development Contribution<ul><li>Support management in securing new joinery and fit-out projects</li><li>Build relationships with main contractors, consultants, developers, and designers</li><li>Assist in prequalification, technical presentations, and factory capability meetings</li><li>Provide technical input during early-stage pricing and design discussions</li><li>Support competitive pricing strategies to improve bid success</li></ul>⸻Requirements<ul><li>15+ years experience in joinery / fit-out works</li><li>5+ years in a senior role as Factory Manager or Operations Manager</li><li>Strong experience in:</li><li>Luxury bespoke joinery &amp; loose furniture</li><li>Mass production joinery</li><li>UAE or GCC experience is mandatory</li><li>Strong knowledge of joinery materials, finishes, CNC machines, and production workflows</li><li>Experience in pricing, tendering, and value engineering</li><li>Proven leadership and team management skills</li><li>Commercially aware and client-facing</li><li>Fluent in English (Arabic is a plus)</li></ul>⸻Education<ul><li>Degree or Diploma in Wood Technology, Engineering, Architecture, or Interior Design</li></ul>(Strong technical joinery background required)Job Type: Full-timePay: AED18,000.00 - AED20,000.00 per month

Technical Manager

Xebia

<div>
 
 
 Role Overview
 
 
 
 The Service Manager is responsible for the development, implementation, sustainment, and continuous improvement of IT Service Management (ITSM) processes, as well as establishing, measuring, and reporting on Key Performance Indicators (KPIs) related to services, processes, operations, and delivery.
 
 
 This is a customer-facing role representing the services provided by Service Management &amp; IT Operations. The Service Manager builds strong relationships and manages expectations to become the trusted IT partner for the business working with key stakeholders across the business and Digital Technology and Innovation to manage and report on services, optimise capacity, maximise throughput within budget constraints, and drive customer satisfaction.
 
 
 
 
 
 Key Accountabilities
 
 <ul>
 <li>
 Responsible for the development, implementation, sustainment, and continuous improvement of ITSM processes; establishes, measures, and reports on KPIs related to services, processes, operations, and delivery.
 </li>
 <li>
 Maintains and manages standards for service management and associated processes across IT Operations, Workplace Services, Change Management, and Applications Management &amp; Support.
 </li>
 <li>
 Maintains and improves service quality, ensuring IT services meet or exceed service level requirements through continuous review of service performance.
 </li>
 <li>
 Manages service level agreements (SLAs), KPIs, and Operational Level Agreements (OLAs) with customers and external service providers. Regularly reviews OLAs (internal) and underpinning agreements (UPCs) (external) to ensure alignment with SLA targets. Produces new SLAs and extensions to existing SLAs, negotiating changes and improvements as required.
 </li>
 <li>
 Maintains a catalogue of all available services (Service Catalogue). Liaises with stakeholders to establish the structure of SLAs and ensures operational methods, procedures, and policies are documented, maintained, and reviewed regularly.
 </li>
 <li>
 Works with stakeholder and service-user representatives to determine service level requirements, negotiating and agreeing to levels covering quantity (e.g. hours, throughput, consumables) and quality (e.g. availability, reliability, performance, growth capacity, support, contingency, and security).
 </li>
 <li>
 Manages external service providers and ensures consumption is validated and aligned to contracted approved consumption. Identifies opportunities to reduce cost of ownership by acting upon contractual levers (e.g. Minimum Guaranteed Baselines). Manages the Service Management annual Capex and Opex budget, contributing to Business Planning processes.
 </li>
 <li>
 Reviews tactical and longer-term metrics for service performance outside defined thresholds, executing the problem management process to resolve. Leads problem management in the diagnosis and resolution of service problems, ensuring that agreed service levels are maintained.
 </li>
 <li>
 Manages day-to-day Service Request Fulfilment and Service Release &amp; Transition Management processes.
 </li>
 <li>
 Supports the Project Manager in Service Transition, ensuring required service acceptance criteria is met and approved ahead of go-live. Contributes to required artefacts (e.g. Service Design Package) and agreement of post go-live aspects (e.g. Open Risks &amp; Issues, OPEX, Defect backlog).
 </li>
 <li>
 Implements and improves ITSM processes and tools for internal use and with service providers. Ensures IT policies, procedures, and industry standards are implemented within the Service Management and IT Operations landscape.
 </li>
 <li>
 Monitors levels of service performance; ensures detailed metrics and records are kept and analysed; provides accurate and timely reports to stakeholders and providers; initiates appropriate action to resolve issues.
 </li>
 <li>
 Works with stakeholders to define future demand requirements for adequate planning and budgeting. Monitors capacity levels of consumed services to ensure no service interruptions.
 </li>
 <li>
 Manages service-user expectations and perceptions to optimise user satisfaction. Works with service-users to establish qualitative assessments of service provision and proposes improvements based on metrics and satisfaction surveys.
 </li>
 <li>
 Builds long-term strategic relationships with key stakeholders across the aviation group and supply chain.
 </li>
 <li>
 In the event of high-priority incidents, acts as a conduit between business stakeholders and IT teams, providing accurate and timely updates on Business Impact and Business Continuity processes while relaying technical updates on issue resolution.
 </li>
 <li>
 Ensures annual maintenance windows are agreed with business stakeholders for operating systems security patching, with any exemptions continually reviewed for validity.
 </li>
 <li>
 Maintains an up-to-date Risk and Issues register; regularly reviews with both business and IT stakeholders; escalates risks and issues that pose an operational, financial, or safety risk that cannot be effectively treated.
 </li>
 <li>
 Ensures audit findings have a defined corrective action plan with clear accountable owners. Maintains an up-to-date position on open audit items and drives suppliers and internal delivery teams to closure without date slippage.
 </li>
 <li>
 Identifies a backup Service Delivery Manager for cover during annual leave and sickness, ensuring service continuity through consistent application of processes and tools.
 </li>
 <li>
 Performs regular updates on the complete service scope with the Senior Service Manager. Ensures all meetings have a defined agenda with actions recorded and distributed within one business day.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 7&ndash;10 years of service management and service delivery management experience.
 </li>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Systems, or equivalent is a strong advantage.
 </li>
 <li>
 Strong knowledge of ITSM tools, reporting, and ITIL processes; ITIL Foundation and further ITIL professional qualifications required.
 </li>
 <li>
 Further accreditations in ITIL or equivalent are advantageous.
 </li>
 <li>
 SAFe, Agilist with exposure to leading and participating in Agile ceremonies.
 </li>
 <li>
 Knowledge of processes and technologies related to service management and awareness of latest trends in service management frameworks, tools, platforms, and services.
 </li>
 <li>
 Cloud Data Centre Fundamentals and Application Technologies Fundamentals.
 </li>
 <li>
 Security fundamentals relating to IT Service Management (e.g. patching, vulnerabilities, audits).
 </li>
 <li>
 Sound understanding of networks, infrastructure, and application technologies and their applicability to services provided.
 </li>
 <li>
 Extended knowledge and practical application of Microsoft Applications and Technologies; extended use of MS toolsets.
 </li>
 <li>
 Strong written and oral communication skills, including the ability to interact directly with business representatives without an IT background and explain complex technical solutions and problems in an accessible manner.
 </li>
 <li>
 Passion for delivering technology services that drive significant customer satisfaction.
 </li>
 </ul>
 
 
</div>

Service Manager

Smart Research System

Assistant Manager &ndash; Operations Excellence healthcare environment.Location: Abu Dhabi, UAE Employment Type: Full-Time Notice Period: 30 days or less preferredRole OverviewWe are looking for an Assistant Manager &ndash; Operations Excellence to drive business process improvement, governance, risk management, and compliance across Procurement, Supply Chain, and Finance functions.This role plays a key part in process re-engineering, benchmarking, KPI performance, and GRC framework implementation, particularly within a regulated / healthcare environment.Key Responsibilities<ul><li>Identify process bottlenecks and lead Business Process Re-engineering (BPR) initiatives</li><li>Develop, review, and maintain governance documents (Policies, SOPs, Procedures, DoA matrices)</li><li>Support GRC framework development and implementation</li><li>Conduct risk assessments, define risk triggers, and develop mitigation plans</li><li>Analyze KPI deviations and benchmark performance against best practices</li><li>Review laws and regulations to ensure compliance, identify gaps, and recommend corrective actions</li><li>Advise Business Development teams by reviewing contracts for risk and profitability</li><li>Collaborate cross-functionally with Procurement, Supply Chain, Finance, HR, and Quality teams</li><li>Support PMO initiatives and performance management projects</li></ul>Qualifications &amp; Certifications<ul><li>MBA or MSc in Business / Management (Mandatory)</li><li>MSc in Supply Chain Management (Preferred)</li><li>Project Management Certification (Mandatory)</li><li>Certifications such as Agile, Change Management, ISO 22301 are a strong plus</li></ul>Experience &amp; Skills<ul><li>Minimum 2+ years&rsquo; experience in governance, process excellence, or operational excellence roles</li><li>Hands-on experience creating policies, procedures, SOPs, and DoA frameworks</li><li>Exposure to risk management, KPI design, benchmarking, and compliance</li><li>Experience in healthcare, public sector, or regulated environments preferred</li><li>Strong understanding of procurement, supply chain, finance, and governance processes</li><li>PMO exposure and structured project execution experience</li><li>Advanced MS Excel &amp; PowerPoint skills</li><li>Strong stakeholder management and communication skills</li></ul>Job Type: Full-timePay: AED15,000.00 - AED19,500.00 per month

Assistant Manager-Performance & Business Excellence

RTC1 Recruitment Services

<div>
 
 
 Position Title:
 
 Laboratory Manager
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Salary:
 
 up to 30K inclusive depending on experience and qualifications
 
 
 
 Job Location:
 
 Abu Dhabi, UAE
 
 
 
 
 
 
 About the Client:
 
 
 
 A leading UAE conglomerate, specializing in catering, facilities management, engineering, and food distribution, committed to exceptional service and client satisfaction.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Supervise and coordinate all laboratory operations (chemical, microbiological, and environmental sections) to ensure efficient performance, compliance with company quality policies, and timely delivery of accurate and reliable reports.
 </li>
 <li>
 Lead laboratory management functions including budgeting, invoice and inventory reporting, purchase approvals, resource planning (manpower and technical requirements), and business performance analysis to support commercial objectives
 </li>
 <li>
 Ensure compliance with Quality, Health, Safety, and Environmental (QHSE) standards by monitoring corrective actions (NCRs), supervising internal audits, verifying reports and SOPs, and supporting the QA Manager in maintaining and expanding the laboratory scope.
 </li>
 <li>
 Drive continuous improvement through customer satisfaction monitoring, complaint resolution, management review meetings, goal setting, and coordination with business development to promote laboratory services and enhance overall performance
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Must have FSMS/HACCP and ISO certifications
 </li>
 <li>
 Must have experience in coordinating with Sales/BD to market the product and promotion
 </li>
 <li>
 Proven experience as Laboratory Manager within the same industry or related field such as Testing, Chemicals, Environmental, Microbial
 </li>
 </ul>
 
 
 How to Apply:
 
 
 
 Send your CV in word format to:
 
 CHEMJOBS2020 AT GMAIL DOT COM
 
 and use &ldquo;
 
 Laboratory Manager
 
 &rdquo; as email subject
 
</div>

Laboratory Manager

AL ZAABI GROUP

Job Description &ndash; Branch Manager (Trading &ndash; Building Materials)Location: UAE Reports To: General Manager / CEO &amp; Managing DirectorRole ObjectiveThe Branch Manager is responsible for the overall performance, profitability, and operational excellence of the assigned branch within the Trading Division dealing in building materials. The role leads sales growth, customer relationships, inventory control, logistics coordination, team management, and compliance, while ensuring high service levels to contractors, project clients, and retail customers. The Branch Manager acts as the single-point owner of branch P&amp;L, operations, and customer satisfaction.Core ResponsibilitiesBranch Operations &amp; Business Management<ul><li>Manage end-to-end branch operations including sales, warehousing, logistics coordination, and customer service.</li><li>Ensure smooth daily functioning of the branch in line with company policies and operational standards.</li><li>Own branch-level revenue, cost control, and profitability targets.</li><li>Monitor branch expenses, overheads, and working capital to ensure cost efficiency.</li></ul>Sales Growth &amp; Customer Relationship Management<ul><li>Drive sales growth across building materials categories including cement, steel, blocks, tiles, electricals, plumbing, tools, and consumables.</li><li>Develop and maintain strong relationships with contractors, developers, project clients, and walk-in customers.</li><li>Identify new business opportunities.</li><li>Support key account management, pricing negotiations, quotations, and project-based orders.</li><li>Ensure high customer satisfaction through service quality, timely deliveries, and issue resolution.</li></ul>Inventory, Warehouse &amp; Supply Chain Coordination<ul><li>Oversee inventory planning, stock availability, replenishment, and demand forecasting at branch level.</li><li>Ensure accurate stock records, cycle counts, and reconciliation in coordination with finance.</li><li>Minimize stock losses, damages, and slow-moving inventory through effective controls.</li><li>Coordinate with central procurement, suppliers, and logistics teams to ensure uninterrupted supply.</li></ul>Logistics &amp; Delivery Oversight<ul><li>Coordinate delivery schedules, route planning, and vehicle utilization to meet customer SLAs.</li><li>Ensure timely and accurate dispatch of materials to project sites and customers.</li><li>Monitor delivery performance, damages, returns, and customer complaints related to logistics.</li><li>Ensure compliance with UAE transport regulations and internal HSE standards.</li></ul>Team Leadership &amp; People Management<ul><li>Lead, supervise, and develop branch staff including sales executives, storekeepers, drivers, and support staff.</li><li>Set clear targets, performance expectations, and conduct regular reviews.</li><li>Ensure staff discipline, attendance, productivity, and adherence to company policies.</li><li>Support recruitment, onboarding, and training of branch employees in coordination with HR.</li></ul>Financial Control &amp; Compliance<ul><li>Ensure compliance with company financial controls, credit policies, and approval matrices.</li><li>Monitor receivables, credit limits, and collections in coordination with finance.</li><li>Ensure accurate documentation for sales, deliveries, returns, and inventory movements.</li><li>Support internal and external audits by maintaining proper records and controls.</li></ul>Market Intelligence &amp; Reporting<ul><li>Monitor local market trends, competitor pricing, and customer demand patterns.</li><li>Provide regular branch performance reports covering sales, inventory, receivables, and operational KPIs.</li><li>Share market feedback with management to support pricing, assortment, and strategy decisions.</li></ul>Behavioural CompetenciesCommercial Acumen &amp; Business Ownership<ul><li>Strong understanding of trading economics, margins, and customer profitability.</li><li>Takes ownership of branch performance and results.</li></ul>Execution &amp; Operational Discipline<ul><li>Focused on timely execution, accuracy, and service reliability.</li><li>Maintains strong operational controls and processes.</li></ul>Customer-Centric Mindset<ul><li>Builds long-term relationships with contractors and project clients.</li><li>Resolves customer issues proactively and professionally.</li></ul>Leadership &amp; Team Management<ul><li>Leads by example with clear communication and accountability.</li><li>Motivates teams to achieve sales and operational targets.</li></ul>Problem-Solving &amp; Decision-Making<ul><li>Handles operational challenges, stock issues, and customer escalations effectively.</li><li>Makes sound decisions under pressure.</li></ul>Adaptability &amp; Market Awareness<ul><li>Responds quickly to changes in demand, pricing, and competitive activity.</li><li>Understands local UAE market dynamics.</li></ul>Key KPIs (Performance Indicators)Sales &amp; Revenue<ul><li>Branch sales revenue achievement</li><li>Gross margin performance</li><li>Project and contractor sales contribution</li></ul>Operations &amp; Inventory<ul><li>Inventory turnover and stock accuracy</li><li>Reduction in slow-moving and obsolete stock</li><li>Delivery SLA adherence and order fulfilment cycle time</li></ul>Customer &amp; Credit Control<ul><li>Customer satisfaction and repeat business</li><li>Receivables ageing and collection efficiency</li><li>Credit limit compliance</li></ul>People &amp; Compliance<ul><li>Staff productivity and attendance</li><li>Compliance with company policies and HSE standards</li><li>Audit observations and closure rate</li></ul>Required Skills &amp; Experience<ul><li>10&ndash;12 years of experience in trading or building materials distribution within the UAE.</li><li>Proven experience managing branch operations, sales teams, and warehouses.</li><li>Strong understanding of UAE building materials market, contractor ecosystem, and logistics.</li><li>Good commercial, negotiation, and people management skills.</li><li>Proficiency in ERP systems, inventory management, and reporting tools.</li><li>Bachelor&rsquo;s degree in Business, Commerce, Engineering, or related field (preferred).</li></ul>Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per month

Branch Manager-Building Materials Division

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