customer service consultant Jobs in Cairo

customer service consultant

director of operations - waldorf astoria cairo heliopolis Jobs in Cairo

director of operations - waldorf astoria cairo heliopolis

senior account executive, egypt Jobs in Cairo

senior account executive, egypt

sr it pmo consultant

administration manager, mena Jobs in Cairo

administration manager, mena

business processes consultant cairo

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 We are seeking a
 
 Business Process Consultant
 
 (f/m/d) for Delivery Quality Management in Cloud Application Services Delivery Center EMEA MEE within the CAS Family.
 
 
 
 About SAP Cloud Application Services (CAS)
 
 
 
 CAS provides a wide range of services for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription. Our application experts are engaged in the Operating Phase (Run-phase) to understand customer&rsquo;s needs, helping to define and scoping elements and outcomes aiming a delivery of service excellence.
 
 
 We are seeking a motivated and dynamic professional to join our team. The role will play a crucial role in saving the CAS Delivery Quality esp. during customer transition and operating phase.
 
 
 Furthermore the professional is supporting the Application Service Managers (ASM) during customer renewal phase.
 
 
 
 As a Business Process Consultant for Delivery Quality Management you will:
 
 
 
 <ul>
 <li>
 Be responsible for ensuring that the Delivery for all CAS customer in EMEA/MEE meet the highest standards of quality. (Monitoring of Delivery Quality KPIs, Analyzing and taking action)
 </li>
 <li>
 Collaborate with several stakeholders like Application Service Mangers in the organization to ensure high service quality and implementation of improvements
 </li>
 <li>
 Be responsible for the reporting to CAS Management
 </li>
 <li>
 Takeover projects for escalation prevention and improvements in the CAS organization
 </li>
 <li>
 Be responsible for the Renewal Rescue program in EMEA/MEE to safeguard and accelerate renewals
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Analytical thinking, recognition and understanding of coherencies and dependencies
 </li>
 <li>
 Knowledge in providing executive level summary of background and current situation at customers
 </li>
 <li>
 Experience in data analyzing, reporting, presentation using Microsoft Office, especially Excel and Powerpoint
 </li>
 <li>
 Hands-on experience in SAP Software and Systems
 </li>
 <li>
 Knowledge in Delivery support, ITIL and project management
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Very good English-skills are a must
 
 
 </li>
 </ul>
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 443279 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Business Processes Consultant, Cairo

Softobia.com

<div>
 
 Softobia continues to grow, and we are looking for a Mid-Level Odoo Consultant to join our delivery team. You will work with senior consultants and project managers to implement Odoo across different industries.
 
 
 
 
 
 📍
 
 Location
 
 : Nasr City, Cairo
 
 
 🕒
 
 Working Hours
 
 : 8 hours
 
 
 🗓
 
 Working Days
 
 : 5 days/week
 
 
 🌐
 
 Remote Days
 
 : 1 day per week
 
 
 💰
 
 Salary
 
 : 25k to 35k based on experience
 
 
 🏥
 
 Benefits
 
 : Elite Medical Insurance
 
 
 
 
 
 What should you do?
 
 
 &bull; Participate in requirement gathering sessions
 
 
 &bull; Help map business processes
 
 
 &bull; Configure Odoo modules under supervision
 
 
 &bull; Support data migration and testing tasks
 
 
 &bull; Prepare user manuals and conduct basic training
 
 
 &bull; Handle support tickets and small enhancements
 
 
 
 
 
 What do we need from you?
 
 
 
 Experience:
 
 
 
 
 &bull; Minimum 3 years Odoo functional experience
 
 
 
 
 Certifications:
 
 
 
 
 &bull; Odoo Certification preferred
 
 
 
 
 Skills:
 
 
 
 
 &bull; Good understanding of Sales, Inventory, Accounting, and HR modules
 
 
 
 
 &bull; Good communication and documentation skills
 
 
 
 
 &bull; Organized and eager to grow
 
 
 
 
 
 
 Hiring Process
 
 
 Phone Screening &rarr; Functional Interview &rarr; Practical Task &rarr; Final Interview
 
 <ul>
 <li>
 If you want to grow fast and work on real implementations, Softobia will help you reach the next level.
 </li>
 </ul>
</div>

Mid-Level Odoo Functional Consultant

SUSQUAL Management

<div>
 
 Company Description
 
 
 
 SUSQUAL Management is a trusted partner in property and mall management, dedicated to providing exceptional solutions that enhance cash flow, increase property value, and simplify management processes. With a commitment to sustainability and growth, SUSQUAL delivers innovative approaches tailored to clients&rsquo; unique needs. By fostering trust and focusing on future opportunities, the company builds long-lasting relationships while driving value for clients. SUSQUAL is dedicated to creating impactful outcomes that benefit property owners and their investments.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Cairo, Egypt, for a Property Management Senior Business Development Consultant. The successful candidate will be responsible for identifying and generating leads, building and maintaining client relationships, and providing expert consultation to develop new business opportunities. Key responsibilities include creating strategic business plans, conducting market analysis, and collaborating with internal teams to meet client and organizational goals. The role requires proactive engagement with prospective clients to achieve growth targets and contribute to company success.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience in New Business Development and Lead Generation
 </li>
 <li>
 Strong Consulting and Business Planning skills, with a focus on strategic growth
 </li>
 <li>
 Excellent Communication skills, including client relationship management and negotiation abilities
 </li>
 <li>
 Proven ability to meet performance targets and work effectively in an on-site setting
 </li>
 <li>
 Knowledge of property or mall management and market trends is a MUST.
 </li>
 </ul>
</div>

Property Management Senior Business Development Consultant

Y THE BROKERS

<div>
 
 
 Company Description
 
 
 
 
 
 Y THE BROKERS is the first certified brokerage in the real estate sector, known for delivering value-driven, client-focused services. Dedicated to empowering clients to make beneficial real estate decisions, the company provides a full range of real estate services for seamless selling and buying experiences. With the expertise of highly skilled agents, Y THE BROKERS integrates services to ensure an exceptional experience. The firm is committed to facilitating straightforward and successful real estate transactions.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for a Senior Consultant, based in Cairo, Egypt. The Senior Consultant will be involved in providing strategic advice to clients, analyzing market trends, facilitating transactions, and ensuring optimal client satisfaction. The role requires collaboration with internal teams, assisting in decision-making for complex real estate deals, as well as maintaining relationships with existing and potential clients. The consultant will lead projects, provide professional insights, and contribute to achieving organizational goals.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Strong expertise in consultancy, strategic planning, and decision-making
 </li>
 <li>
 Knowledge of market analysis, research, and real estate trends
 </li>
 <li>
 Ability to manage client relations and provide exceptional customer service
 </li>
 <li>
 Effective team collaboration and leadership skills
 </li>
 <li>
 Advanced communication and negotiation capabilities
 </li>
 <li>
 Proficiency in relevant software and tools for real estate and consultancy
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Real Estate Management, or related field is highly desirable
 </li>
 <li>
 Prior experience in the real estate sector is considered a strong advantage
 </li>
 </ul>
</div>

Senior Consultant

Air Arabia

<div>
 Key Tasks
 
 
 We&rsquo;re Hiring: Junior Travel Consultant &ndash; Inbound Tourism Specialist
 
 
 Join
 
 Cozmo Travel &ndash; Cairo, Giza
 
 and help travelers explore Egypt with seamless and memorable experiences!
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound tourism inquiries and bookings
 </li>
 <li>
 Communicate and coordinate with hotels, suppliers, tour guides, and airport representatives
 </li>
 <li>
 Design custom tour packages and provide accurate quotations
 </li>
 <li>
 Ensure exceptional customer service and smooth travel experiences
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1&ndash;2 years experience in inbound tourism or travel consultancy
 </li>
 <li>
 Proven ability to deal with hotels, suppliers, and tour operators
 </li>
 <li>
 Strong package design and quotation skills
 </li>
 <li>
 Excellent English communication skills
 </li>
 <li>
 Degree in Travel &amp; Tourism or related field (preferred)
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 competitive salary
 </li>
 <li>
 5 working days per week &amp; 2 days off
 </li>
 <li>
 Health, Life, and Medical Insurance
 </li>
 <li>
 Fixed working hours: 9:00 AM &ndash; 5:00 PM
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Supportive and professional work environment
 
 
 </li>
 </ul>
 
 Location:
 
 Cairo / Giza
</div>

Junior Travel Consultant

International Turnkey Systems - ITS

<div>
 
 🌟
 
 We&rsquo;re Hiring! Senior Business Consultant &ndash; Core Banking System
 
 🌟
 
 
 
 
 
 📍
 
 Location:
 
 Cairo, Egypt
 
 
 🏢
 
 Department:
 
 Product Management
 
 
 📊
 
 Reports to:
 
 Senior Manager &ndash; Product Management
 
 
 
 
 
 
 About the Role
 
 
 
 ITS is looking for a
 
 Senior Business Consultant
 
 to join our dynamic team! If you have expertise in
 
 Core Banking Systems
 
 &mdash;especially
 
 Loan Origination, Finance, Branch Operations, Trade Finance, and Investment
 
 &mdash;this is your chance to make an impact. You&rsquo;ll work closely with cross-functional teams to
 
 translate business needs into product features and implementation plans
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 ✅
 
 Functional Analysis &amp; Design
 
 
 <ul>
 <li>
 Gather and document business requirements for loan origination, financial posting, trade finance, and investment modules.
 </li>
 <li>
 Define workflows, user stories, and functional specifications for credit processing and GL integration.
 </li>
 <li>
 Support the design of financial flows including disbursement, repayment, accruals, and accounting treatments.
 </li>
 </ul>
 
 ✅
 
 Implementation Support
 
 
 <ul>
 <li>
 Collaborate with engineering, QA, and implementation teams for accurate delivery.
 </li>
 <li>
 Participate in UAT cycles and assist in client onboarding and training sessions.
 </li>
 </ul>
 
 ✅
 
 Stakeholder Engagement
 
 
 <ul>
 <li>
 Validate requirements with internal and external stakeholders.
 </li>
 <li>
 Conduct client demos, workshops, and feedback sessions.
 </li>
 </ul>
 
 ✅
 
 Market &amp; Product Insights
 
 
 <ul>
 <li>
 Stay updated on trends in
 
 digital lending, core banking, and financial automation
 
 .
 </li>
 <li>
 Suggest enhancements to improve product competitiveness.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 🎓
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Business, Computer Science, or related field.
 </li>
 <li>
 4&ndash;7 years of experience in business consulting or product analysis within
 
 core banking or financial software
 
 .
 </li>
 <li>
 Strong understanding of
 
 loan origination, credit workflows, and financial accounting
 
 .
 </li>
 </ul>
 
 
 
 
 💡
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Excellent analytical and documentation skills (BRDs, user stories, workflows).
 </li>
 <li>
 Familiarity with GL posting rules and financial lifecycle in banking.
 </li>
 <li>
 Effective communication and stakeholder management.
 </li>
 <li>
 Experience in Agile/Scrum environments.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Exposure to SME or retail lending platforms.
 </li>
 <li>
 Knowledge of Islamic finance principles.
 </li>
 <li>
 Experience with digital tools like OCR, workflow automation, or AI-based scoring
 </li>
 </ul>
 
 
</div>

Senior Business Consultant

BRILLIANT GROUP

<div>
 
 Company Description
 
 
 
 Brilliant Group is a distinguished real estate company in Egypt and the Middle East, dedicated to helping clients find their dream homes and investment opportunities. Known for its expert team and client-first approach, the company offers an extensive range of developments that suit various needs and budgets. With hundreds of projects available, Brilliant Group aims to provide unmatched service and a seamless experience in the real estate market. The firm operates in a collaborative environment, with comprehensive training for team members to ensure outstanding service quality.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Property Consultant, based in Cairo. The Property Consultant will be responsible for providing expert advice to clients regarding real estate options, understanding client needs, and offering tailored property solutions. Day-to-day responsibilities include consulting with clients, assisting with property transactions, communicating effectively to build and maintain relationships, and ensuring outstanding customer service throughout the process.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong Consulting and Real Estate knowledge and experience
 </li>
 <li>
 Excellent Communication and Customer Service skills
 </li>
 <li>
 Proven Sales skills with the ability to meet and exceed targets
 </li>
 <li>
 Ability to build rapport with clients and provide personalized solutions
 </li>
 <li>
 Strong organizational and problem-solving skills
 </li>
 <li>
 Professional demeanor and knowledge of the local real estate market
 </li>
 <li>
 Proficiency in relevant software and tools is an advantage
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Real Estate, or related field is preferred but not mandatory
 </li>
 </ul>
</div>

Property Consultant

Explore 922+ Business processes consultant cairo in Cairo this December. Find roles across top companies and apply now to boost your career.