butler

Marriott International

<div>Additional Information 
Job Number25195617 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Cairo, 1189 Nile Corniche Downtown, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors. 
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible. 
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler&rsquo;s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills. 
You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None 
REQUIRED QUALIFICATIONS
Related Work Experience: 6-months related work experience required. 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Butler

<div>Additional Information 
Job Number25191151 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors. 
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible. 
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler&rsquo;s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills. 
You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None 
REQUIRED QUALIFICATIONS
Related Work Experience: 6-months related work experience required. 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Sofitel

<div>Company Description 
Sofitel Al Hamra Beach Resort 
Job Description 
<ul><li>
Providing a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures.</li><li>
To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.</li><li>
To use appropriate materials, equipments and supplies for the smooth run of the butler service operations and to ask for requisitions accordingly.</li><li>
To use the proper telephone etiquette as per Sofitel standards.</li><li>
To remain in close contact with guests of the Club Millesime lounge, by interacting with them whenever possible.</li><li>
To be friendly, attentive and stay professional at all times.</li><li>
To respect the privacy of the guests and the confidentiality of the information</li><li>
To assist and to coordinate the daily activity with the Club Millesime Lounge team &amp; Butler Supervisor and to replace him/her whenever needed.</li><li>
To personally greet and escort the guests rather than pointing out directions.</li><li>
To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.</li><li>
To report all guest comments or complaints.</li><li>
To be fully aware of VIPs in house, to recognize them and keep a good trace of them.</li><li>
To check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content, as per assigned section.</li><li>
To prepare the pre-assigned room as per guest preferences, &ldquo;Your butler is waiting for you&rdquo; form details and operational standards.</li><li>
To provide a warm welcome of the guests in the room, offering a glass of Champagne or alternative non-alcoholic beverages along with a welcome chilled towel.</li><li>
To assist the GSO at the in-room check-in of the Club Millesime guest by handling passport, credit card or other documents.</li><li>
To meet the guest&rsquo;s needs upon arrival, offering assistance in unpacking luggage, proposing pressing service, shoe shine service, or preparing a bath upon request.</li><li>
To present the guest the amenities and facilities in the room (rooming) and on the Club Millesime floors.</li></ul></div>

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
As a Butler, you are expected to deliver exceptional, highly personalized, and anticipatory service to our guests, ensuring their satisfaction is consistently exceeded. You will provide efficient and discreet assistance with close attention to detail, anticipating guest needs and preferences at all times.
You will take full ownership and responsibility for the guest experience within the assigned accommodations, including supervising, coordinating, and assisting in the maintenance and cleanliness of the hotel rooms. Your role is pivotal in upholding the highest standards of professionalism and service excellence that define our guest experience. 
Qualifications<ul><li> 
Excellent communication skills</li><li>Fluency in English, foreign languages an advantage</li><li>Minimum 1 year experience as a Butler/Villa Host; preferably in a 5-star hotel</li><li>A friendly and outgoing behaviour.</li><li>Proactive, resourceful and able to work independently</li><li>Has strong decision making abilities</li></ul></div>

Raffles

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
Key Responsibilities:<ul><li>
Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and guests.</li><li>
Attends daily briefings and notes all information about the guests and functions in the hotel.</li><li>
Engages and customizes check-in procedures, suite set-up, and suite orientation.</li><li>
Offers welcome drinks, creates bespoke destination itineraries and dining recommendations.</li><li>
Intuitively anticipates through observation and interactions guests&rsquo; needs and wants and orchestrates special occasions and celebrations.</li><li>
Ensures all suites receive prompt and courteous service.</li><li>
Ensures that special preferences of all guests are taken into consideration.</li><li>
Regular service offerings include unpacking, packing, light laundry handling, shoe-shine service.</li><li>
Works closely with in room dining and engages / customizes replenishment of amenities for occupied suites.</li><li>
Liaises with in room dining and housekeeping and checks on a regular basis to ensure amenities, guest preferences and other such points are taken care of and carried out flawlessly.</li><li>
Engages and customizes in suite Maxi Bar set-ups for occupied suites.</li><li>
Responsible of removal and exchange of dirty plates, cutleries, glasses etc. while replenishing amenities and Maxi Bars for occupied suites.</li><li>
Keeps track of all DND rooms and informs the Butler Supervisor for further follow up.</li><li>
Offers assistance for departure arrangements and provides fond farewell.</li><li>
Responsible of the cleaning and maintenance of all Butler areas including guest suites, pantries, stores, equipment perishables, stationary, etc.</li><li>
Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.</li><li>
Ensures all communication is carried clearly amongst the team.</li><li>
Performs related duties and special projects assigned.</li><li>
Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.</li><li>
Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.</li><li>
Cooperates closely with In-Suite Dining and Housekeeping to ensure a seamless In Room Dining and cleaning experience. Acts as a link for guests with all other areas of the hotel.</li><li>
Addresses any security incidents and guest complaints to the Head Butler and reacts proactively when suitable and appropriate.</li><li>
Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management.</li><li>
Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel.</li><li>
Follows Hotel Evacuation Policy in case of an Emergency.</li></ul> 
Qualifications 
Qualifications &amp; Skills<ul><li>
Previous experience as a Butler or in a luxury guest services role in a 5-star hotel or ultra-luxury environment.</li><li>
Strong knowledge of luxury service etiquette, in-suite dining service, and guest engagement techniques.</li><li>
Exceptional communication skills, emotional intelligence, and cultural awareness.</li><li>
Ability to remain calm and composed while handling multiple requests and high-profile guests.</li><li>
Fluent in English; additional languages highly valued.</li><li>
Professional appearance, refined manners, and a genuine passion for delivering exceptional hospitality.</li></ul></div>

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
<ul><li>
Ensure that all Villas are properly cleaned &amp; set up at all times, in line with the Raffles&rsquo; Standard Operating Procedures and within LQA standards.</li><li>
Ensure health &amp; safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping.</li><li>
All audit requirements records for residences are maintained, e.g. OS&amp;E inventory, assets and other items as applicable</li><li>
Ensure that par levels of linen, towels and other OE items are current, and in line with inventory</li><li>
Ensure that lost and found articles are processed properly and that the correct logs are maintained as per the L&amp;F SOP.</li><li>
Follow and recommend measures to minimize all wastage of materials and amenities are used in the department.</li><li>
Ensuring security awareness throughout the Hotel, reporting incidents to the appropriate Manager when warranted.</li><li>
Ensure all special requests are met, with particular reference to families visiting our resorts with children.</li><li>
Ensures any special requests from guests are carried out and delivered on time exceeding guest&rsquo;s expectations where possible.</li><li>
Clean and take care of all working equipment used by himself / herself.</li><li>
Report any damage or loss in a villa immediately after being found.</li><li>
Remove all room service clearance from the villa and immediately.</li><li>
Report any suspicious person, sleep outs, &lsquo;Do Not Disturbs&rsquo; to Rooms Department.</li><li>
Prior to the guest arrival read correspondence and search the guest profile to find out &ldquo;who they are, their preferences (like and dislike etc) and Villa is personalized for each guest (music, beverages, food, special requests in place).</li><li>
Welcome &amp; Greets guest at the conservatory (Welcome at airport might require at certain occasions), propose a resort tour while driving guests to Villa. Share their itineraries and Offer Unpack &amp; packs service while villa orientation.</li><li>
Coordinates all aspects of the guest&rsquo;s preferences during his stay with: FO team, Food and Beverage, Spa, laundry departments and management team.</li><li>
Prepares and serves Breakfast, Lunch, Dinner and BBQ&rsquo;s in villa or any other private dinning option.</li><li>
Prepare Guest laundry (Liaise with Laundry team if laundry exceeds 10 pcs and for delicate garments)</li><li>
Practice active Listening and use intuition, by innovative offering indigenous surprises such as: Drawing a bath, rituals, special dining (Romantic dinner, BBQ etc.), picnic setup, Romantic set ups, flower bouquets, flower decorations, and any other WOW&rsquo;s. Each guest must leave with the feeling that service was tailored to their need and unforgettable memories.</li><li>
Escort guest to the conservatory, Spa reception, any other area as needed, specially the restaurant and introduce them to F&amp;B Manager or Restaurant manager on first evening.</li><li>
Offer-assistance with kids but will not replace babysitters.</li><li>
Overlook and ensure general villa aspect including pool and garden are kept up to standard (no littering in around the villa).</li><li>
Communicates all vital information on guest log and completes Final Guest&rsquo;s stay summary Report in maximum 24 hours after guest departure.</li><li>
Attends FO department briefing and monthly meetings.</li><li>
Mandatory to spend 4 hours training on monthly basis for online training (self-learning). Schedule and program will be communicated by one of the Department&rsquo; leaders.</li><li>
Any other duties of a similar nature that may be assigned from time to time by Management as per the needs of the client.</li><li>
To assist Resort&rsquo; butler team in occasions when Residential villa is not occupied.</li></ul> 

Qualifications 
<ul><li>
A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.</li><li>
Good organizational skills, problem solving skills and engagement with guests to anticipate their needs.</li><li>
Commitment to meet and exceed all performance standards.</li><li>
Constantly look to develop own professional skills and abilities.</li><li>
Adherence to Standard operating procedures</li><li>
Ability to work a multi-cultural workforce.</li><li>
High level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvement</li><li>
Good knowledge of the entire Housekeeping Operations</li><li>
Knowledge of Opera Property Management System preferred.</li><li>
Curiosity, listening skills</li><li>
Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).</li><li>
Perfectly fluent in English</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

PALAZZO VERSACE DUBAI

Job Summary: We are seeking a highly experienced and service-oriented Butler Manager to lead and manage the Butler team in delivering personalized and intuitive guest experiences. This role requires a dynamic leader with an exceptional eye for detail, impeccable standards, and a passion for delivering world-class luxury service. The ideal candidate will bring experience from ultra-luxury hospitality environments and possess excellent leadership, communication, and organizational skills. Key Responsibilities: <ul><li>Oversee all aspects of the Butler service, ensuring seamless, anticipatory, and personalized guest experiences for VIPs, suites, and distinguished clientele.</li><li>Lead, coach, and mentor the Butler team, fostering a culture of excellence, discretion, and attention to detail.</li><li>Coordinate pre-arrival arrangements, in-room amenities, unpacking/packing services, and special requests.</li><li>Ensure flawless execution of guest itineraries, from airport greetings to room services and dining coordination.</li><li>Liaise closely with Front Office, Housekeeping, F&B, Concierge, and other departments to ensure cohesive and elevated guest service.</li><li>Maintain and update guest profiles, preferences, and histories to enhance future stays.</li><li>Handle guest feedback, requests, and complaints with poise and professionalism, ensuring timely resolution and follow-up.</li><li>Conduct daily briefings, training, and quality checks to maintain consistency and excellence in service delivery.</li><li>Ensure the appearance, grooming, and behavior of all Butlers reflects the hotel's luxury image.</li></ul> Requirements: <ul><li>Previous experience as a Butler Manager or Head Butler in a luxury 5-star hotel.</li><li>Proven leadership experience in managing a high-performing team.</li><li>Exceptional communication, interpersonal, and guest engagement skills.</li><li>Strong knowledge of luxury standards, etiquette, and personalized service.</li><li>Discreet, composed, and detail-oriented with the ability to multitask under pressure.</li><li>Fluency in English; additional languages are a plus.</li><li>Professional training in hospitality or certified butler training preferred.</li></ul>

Butler Manager

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