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reservation agent

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reservations agent Jobs in Kuwait Jobs In Kuwait Jobs In Kuwait

reservations agent

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assistant store manager-arab female only inside kuwait Jobs in Kuwait Jobs In Kuwait Jobs In Kuwait

assistant store manager-arab female only inside kuwait

call center agent female

Chicland

KLINIK Medical Center, a leader healthcare provider in Kuwait, is actively seeking for an experienced Female Call Center Agent to join our customer service team.<ul><li>Manage inbound and outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li><li>Presentable, Female Arabic speaker, visa 18 transferrable actually resident in Kuwait.</li></ul>Good system usage skills. Familiarity with medical terminology. MS Office (Word, Excel, Outlook). Expertise in written and spoken English and Arabic.KLINIK Medical Center offers a competitive salary and benefits package, including:* Professional development opportunities.* A dynamic and supportive work environment.If you have a good looking and experienced Female Call Center Agent seeking a challenging and rewarding opportunity to make a real difference in the lives of patients, we encourage you to apply. Please submit your resume and cover letter to: w.dridi@klinik.com.kw.Join KLINIK Medical Center and be a part of a team dedicated to providing exceptional care and transforming the healthcare experience in Kuwait.Job Type: Full-timePay: KD300.000 - KD450.000 per month

Call Center Agent -Female

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 The Interaction Center Supervisor will be managing a team, supervising the activities of the Call Centre, ensuring individual agents are performing against targets, reviewing their performance and coaching/training, preparing reports and analyzing data.
 
 
 
 Job Responsibilities&nbsp;
 
 
 
 The job holder will be responsibile for training, and preparing call center representatives to&nbsp;respond to customer questions and complaints and troubleshoot problems with services or products.
 
 <ul>
 <li>
 Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
 </li>
 <li>
 Answering agent questions regarding best practices or difficult calls.
 </li>
 <li>
 Identifying operational issues and suggesting possible improvements.
 </li>
 <li>
 Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
 </li>
 <li>
 Preparing reports and analyzing data to assist management as they determine call center goals.
 </li>
 <li>
 Working with other supervisors and management team members to support agents and maximize customer satisfaction.
 </li>
 <li>
 Make sure that the team leader &amp; IC agents are following the rules of IC, call procedures, data accuracy, and KPI&rsquo;s
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 
 Bachelors degree in Business Adminstration or any related field
 
 
 &nbsp;
 
</div>

Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)

Hilton

<div>
 A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
 
 
 
 What will I be doing?
 
 
 
 As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Convert, quickly, inquiries into contracted business
 </li>
 <li>
 Respond, positively, to sales inquiries to develop future sales leads
 </li>
 <li>
 Identify sales leads, as appropriate
 </li>
 <li>
 Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
 </li>
 <li>
 Provide prompt and efficient service while maintaining the hotels brand standards
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A passion for delivering great customer service
 </li>
 <li>
 A highly professional telephone manner and excellent communication skills
 </li>
 <li>
 Outstanding administration and organizational skills
 </li>
 <li>
 Intermediate computer proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a Reservations environment
 </li>
 <li>
 Tertiary qualifications, or other collegiate-level degree
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Reservations Agent

farisvillas

Job Vacancy: Call Center Employee &ndash; Sales DepartmentWe are looking for a skilled and ambitious Call Center Employee to join our Sales Team, working in a professional and motivating environment.Job Duties:<ul><li>Communicate with existing and new clients over the phone.</li><li>Present offers and services in a professional and attractive manner.</li><li>Achieve sales targets set by management.</li><li>Follow up with clients to ensure their satisfaction and continued engagement.</li></ul>Required Qualifications:<ul><li>Minimum of 2 years of experience in telephone sales or call center.</li><li>A driver&rsquo;s license is preferred.</li><li>Excellent communication skills and a pleasant phone manner.</li><li>Strong persuasion and negotiation abilities.</li><li>Proficiency in using computers and office applications (Excel &ndash; Word).</li><li>Commitment and dedication to achieving targets.</li><li>Age between 22 &ndash; 30 years.</li></ul>Job Benefits:<ul><li>Fixed monthly salary.</li><li>Motivating work environment.</li><li>Opportunities for career development.</li></ul>How to Apply:Interested candidates are invited to send their CV to:ramy@farisvillas.comJob Type: Full-timePay: From KD350.000 per month

call center

Oryx

We're Hiring: Operations Manager &ndash; High-end Gym and Ladies Luxury Wellness SpaLocation: Kuwait | Type: Full-TimeAre you a dynamic and detail-oriented leader passionate about women's wellness and luxury hospitality?We are a premier ladies-only wellness destination offering:<ul><li>A fully equipped, women-focused gym</li><li>A relaxing spa with traditional therapies &amp; body treatments</li><li>An advanced facial &amp; skincare treatment center</li></ul>We're looking for an exceptional Operations Manager to lead and streamline daily operations across our spa, gym, and front desk teams &mdash; ensuring top-tier guest service, staff performance, and luxury experience.What You&rsquo;ll Do:<ul><li>Oversee daily operations &amp; departmental coordination</li><li>Lead, train &amp; motivate a multicultural, all-female team</li><li>Maintain luxury standards and a welcoming atmosphere</li><li>Monitor budgets, cost control &amp; vendor relationships</li><li>Ensure an exceptional guest experience at every touchpoint</li></ul>What We&rsquo;re Looking For:<ul><li>5+ years in operations or hospitality management</li><li>Background in luxury spa, wellness, or fitness centers preferred</li><li>Strong leadership, communication &amp; organizational skills</li><li>Passion for women&rsquo;s health, wellness, and empowerment</li><li>Female candidates only (ladies-only facility requirement)</li></ul>Ready to Elevate Wellness with Us?Send your CV to: hr@zaleej.comJob Types: Full-time, Permanent

Operations Manager – High-end Gym and Ladies Luxury Wellness Spa

Capago International

<div>TO KNOW BEFORE APPLYING<ul>
<li>
This position is based in Koweit ;</li>
<li>Temporary contract offered - 6 months (no freelance contract nor expatriation) ;</li>
<li>0 - 2 years of experience required ;</li>
<li>Fluent in English &amp; Arabic mandatory - written &amp; spoken ;</li>
<li>French is an advantage.</li>
</ul>
WHO WE ARE
CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions, responsible for financing and managing visa application centres to process their Schengen visa applications.
We currently operate in 9 countries and welcome more than 250,000 visa applicants yearly.
As part of our development, we are looking to strengthen our Contact Center department and are looking for an Multicanal customer support agent who is looking for new challenges within a dynamic and human-focused company.
DESCRIPTION OF THE POSITION
The Multicanal Customer Support Agent (CSA) at Capago has the following objectives:<ul>
<li>
Multichannel management:
 
Handling interactions through various channels (chats, emails, phone calls) with standard and platinum applicants.</li>
<li>Sales conversion:
 
Identifying cross-selling opportunities and promoting additional services to
 
convert standard applicants into platinum applicants.</li>
<li>Complaint management:
 
Addressing complaints promptly, escalating unresolved issues, and ensuring follow-up to guarantee applicant satisfaction.</li>
<li>Documents check:
 
verifying all documents of clients and ensure completion of the applicaiton before submission and within the visa type guidelnes.</li>
<li>Outbound campaigns:
 
Conducting outbound campaigns to promote services and gather information from applicants</li>
<li>Proactive engagement:
 
Understanding applicants needs to provide personalized and accurate recommendations</li>
<li>Account management:
 
Accessing and updating applicant account information (application history, appointment dates, etc.).</li>
<li>Compliance with standards:
 
Maintaining a high level of professionalism, meeting response timeframes, and ensuring adherence to company policies and legal regulations.</li> 
</ul>
SKILLS<ul>
<li>
Active listening : Ability to attentively listen to applicants concerns and demonstrate empathy.
 
</li><li>Customer orientation : Prioritizing applicants' satisfaction and commitment to delivering exceptional service.</li>
<li>Problem-solving skills : Identifying and resolving issues promptly, with strong negotiation and persuasion abilities.</li>
<li>Time management : Ability to prioritize tasks ans meet objectives while maintaining high service quality.</li>
</ul>
DIPLOMA &amp; EXPERIENCE 
<ul>
<li>Bachelor degree in a related field ;</li>
<li>0-2 years of experience in a similar position ;</li>
<li>Fluent in English &amp; Arabic mandatory - written &amp; spoken ;</li>
<li>French is an advantage</li></ul></div>

Customer Support Agent (m/f/d - 6 months contract - 2 years expe. maximum required

Kuwait Automotive Imports

<div>Key Responsibilities:
<ul>
<li>Ensure al customers&rsquo; queries are dealt with in a professional and friendly manner.</li>
<li>Ensure all inbound telephone calls are dealt with according to Company standards and guidelines.</li>
<li>Handling all generated leads, by making outbound calls, qualifying the leads, and trying to convert them into sales opportunity.</li>
</ul>
Candidate&rsquo;s Requirements:
<ul>
<li>Prefer experience in call center/customer service.</li>
<li>Preferably Arab nationality (can speak in Kuwaiti dialect).</li>
<li>Fresh graduates can apply.</li>
<li>Immediate joiners (part-time basis).</li>
</ul>
Interested candidates can e-mail their CV&rsquo;s to hrd@kaico.net. 
(Please note that only shortlisted candidates will be considered for inteviews).</div>

CRM Executive

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