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channel sales manager

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contact center team leader

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customer care officer

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front desk receptionist

call center agent

Bumbum

Role PurposeThe Call Center Agent is the first point of contact and a key brand representative. This role is responsible for delivering a premium, empathetic, and solution-oriented customer experience across all communication channels.The agent ensures that every customer interaction reflects the brand&rsquo;s quality, care, and commitment&mdash;especially when engaging with parents and caregivers.Key ResponsibilitiesCustomer Support &amp; Communication<ul><li>Handle inbound and outbound calls, chats, and messages in a professional, calm, and premium manner</li><li>Provide accurate information related to orders, deliveries, products, subscriptions, and replacements</li><li>Resolve customer concerns efficiently while maintaining empathy and emotional intelligence</li><li>Follow approved scripts, SOPs, escalation paths, and tone-of-voice guidelines</li></ul>Customer Experience Excellence<ul><li>Represent the brand&rsquo;s values and premium positioning at all times</li><li>De-escalate complaints with confidence, care, and reassurance</li><li>Proactively guide customers on product usage, fit, and care when required</li><li>Ensure customers feel heard, supported, and valued after every interaction</li></ul>Operational Accuracy<ul><li>Accurately document all interactions in the CRM / ticketing system</li><li>Adhere to SLAs, response time targets, and quality benchmarks</li><li>Escalate complex or sensitive cases clearly and with full context</li><li>Coordinate with internal teams (logistics, operations) when needed</li></ul>Quality &amp; Continuous Improvement<ul><li>Meet individual performance KPIs (CSAT, quality score, response time)</li><li>Participate in training sessions, QA reviews, and coaching programs</li><li>Apply feedback consistently to improve service quality</li></ul>Required Skills &amp; Competencies<ul><li>Excellent verbal and written communication skills in Arabic &amp; English</li><li>High emotional intelligence and strong listening skills</li><li>Ability to remain calm and professional under pressure</li><li>Strong problem-solving and decision-making abilities</li><li>Attention to detail and process discipline</li><li>Comfortable using CRM and omnichannel customer support tools</li></ul>Experience &amp; Qualifications<ul><li>1&ndash;3 years of experience in a customer service or call center role</li><li>Experience in e-commerce, retail, or subscription-based businesses is an advantage</li><li>High school diploma required; Bachelor&rsquo;s degree is a plus</li></ul>Key Behavioral Traits<ul><li>Customer-first mindset</li><li>Patient, composed, and empathetic</li><li>Accountable and detail-oriented</li><li>Team-focused and quality-driven</li><li>Strong sense of ownership and responsibility</li></ul>Job Type: Full-time

Call center agent

Boutiqaat

Contact Center Team Leader Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments, love solving problems, and enjoy inspiring teams to perform at their best? If so, we want you to lead our Contact Center team!At Boutiqaat, we&rsquo;re dedicated to delivering outstanding service to our customers and we&rsquo;re looking for a Contact Center Team Leader who can help elevate the customer journey even further.What You&rsquo;ll Be Doing:As our Contact Center Team Leader, you&rsquo;ll be the driving force behind a high-performing team that keeps our customers happy and supported. Your day will be filled with meaningful work, including:<ul><li>Oversee daily team operations to ensure smooth, efficient workflows.</li><li>Coach, motivate, and empower agents to reach their full potential.</li><li>Support performance management and help select top talent to join the team.</li><li>Review existing systems and workflows then help us make them better!</li><li>Implement procedures that support accuracy, consistency, and customer satisfaction.</li><li>Monitor call quality and ensure high service standards across the team.</li><li>Provide hands-on coaching to team members.</li><li>Identify training needs and help drive development plans.</li><li>Collaborate with HR to evaluate performance and support career growth.</li><li>Handle escalated issues with professionalism and empathy.</li><li>Provide solutions that enhance customer experience and build loyalty.</li><li>Ensure orders, inquiries, and complaints are handled quickly and accurately.</li><li>Create and manage team schedules to ensure full coverage.</li><li>Keep your team updated on policies, procedures, and compliance requirements.</li><li>Track and report performance metrics, sharing insights with leadership.</li></ul>What You Bring to the Table:<ul><li>A bachelor&rsquo;s degree in business management or a related field.</li><li>5&ndash;8 years of experience in customer service or a contact center.</li><li>Strong communication skills in both English and Arabic.</li><li>Confidence using Microsoft Office and comfort navigating various systems.</li><li>Experience with call center software (a nice bonus!).</li><li>The ability to stay calm under pressure, think fast, and multitask like a pro.</li><li>Knowledge of Boutiqaat products or the enthusiasm to learn quickly!</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your expected monthly salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Service: 5 years (Preferred)</li></ul>

Contact Center Team Leader

PayTech Group

<div>
 
 Job Title:
 
 Cards Product Manager
 
 
 
 Term:
 
 12 months
 
 
 
 Location:
 
 Kuwait
 
 
 
 Division:
 
 Cards Issuing
 
 
 
 Reports to:
 
 Head of Cards
 
 
 
 Relevant experience:
 
 5 &ndash; 8 years in cards product management, preferably new product launches and customer acquisition strategy
 
 
 
 Mandatory requirements:
 
 
 
 <ul>
 <li>
 Cards product management experience,
 </li>
 <li>
 Understanding of card business and portfolio management
 </li>
 <li>
 Immediate availability
 </li>
 <li>
 English &amp; Arabic language (Preferred)
 
 
 
 </li>
 </ul>
 
 PURPOSE OF THE PROJECT
 
 
 
 Support the Head of Cards of a leading bank in Kuwait. Develop and implement product strategies and initiatives to meet the needs of the client. The ideal candidate is to have deep understanding of the cards systems, strong analytical skills, and the ability to drive business results through effective program management.
 
 
 Key Activities
 
 
 
 Core Responsibilities And Accountabilities
 
 
 
 <ul>
 <li>
 Develop and execute growth strategies to expand the credit card business. Identify and pursue new market opportunities and partnerships to increase market share. Implement marketing and promotional campaigns to attract new clients and increase card usage.
 </li>
 <li>
 Analyze the performance of the credit card portfolio, including profitability, utilization, and customer satisfaction. Identify trends, opportunities, and risks within the portfolio and develop strategies to address them.
 </li>
 <li>
 Monitor key KPIs &ndash; card activation, usage/spend uplift, attrition, complaint rate, call center volumes, digital adoption. Conduct regulatory, data, and customer‑impact assessments.
 </li>
 <li>
 Assist in customer communications and marketing campaigns.
 </li>
 <li>
 Liaise with multiple internal and external stakeholders - Product, Technology, Operations, Marketing, Compliance, and third-party vendors to deliver a robust Cards ramp up strategy.
 </li>
 <li>
 Oversee the implementation and monitoring of loyalty program to ensure its effectiveness and alignment to customer needs and business goals.
 </li>
 <li>
 Oversee technical readiness across issuing platforms (BIN configuration, card profiles, tokenization &amp; digital wallets, recurring payments, authorizations/clearing, 3DS/ACS, fraud controls)
 </li>
 <li>
 Oversee operational readiness (card production, personalization, dispatch, courier SLAs).
 
 
 
 </li>
 </ul>
 
 Knowledge And Experience
 
 
 
 <ul>
 <li>
 5+ years of experience in cards product management, with a proven track record of driving business growth and achieving targets.
 </li>
 <li>
 Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
 </li>
 <li>
 In-depth knowledge of the cards market, industry trends, and regulatory environment.
 </li>
 <li>
 Experience in developing and launching new card products, including credit, debit, and prepaid cards.
 </li>
 <li>
 Strong communication, leadership and stakeholder management skills, with the ability to build strong relationships with internal and external stakeholders.
 
 
 
 </li>
 </ul>
 
 Mandatory Skills**
 
 
 
 <ul>
 <li>
 Experience in card issuing business, card management and payment processing systems.
 </li>
 <li>
 Proven track record in managing large-scale, complex card upgrade or migration projects.
 </li>
 <li>
 Experience with card‑scheme requirements, data privacy, program governance, and regulatory frameworks (Kuwait preferred).
 </li>
 <li>
 Understanding modern payment technologies, mobile wallets, fraud &amp; risk and API integrations.
 </li>
 <li>
 Proficiency in data analysis and portfolio management tools, excel, and tableau.
 </li>
 <li>
 Language: fluent in English, Arabic optional.
 
 </li>
 </ul>
</div>

Cards Product Manager

harakacenter

<div>The center is looking to hire a BALLET TEACHER to join the team.
Haraka Center for Movement Arts is a one-of-a-kind dance center located in Kuwait. The newly opened dance center focuses on building quality dance education in the performing arts here in the Middle East. The dance training disciplines include Ballet, Modern, and Contemporary Dance for students ages 4-18.

The team includes dance educators that are PASSIONATE and DRIVEN to join the center's mission of cultivating a society that appreciates the Art of Movement.
About The Center:

HARAKA CENTER FOR MOVEMENT ARTS (HCMA) is a space where you can just be. The center is for women of all ages, dance backgrounds, and levels, to explore and express their passion to move.
We will teach our students technique, creativity, and improvisation to cultivate their artistic expression. Movement is the basis of all our attempts to communicate and connect with each other. We will help you find and harness your movement language, by learning how to use your body, take risks, and really let go. The classes will focus on building a solid foundation in the disciplines of ballet, modern, contemporary dance, other dance styles, and movement-based classes.
Our purpose is to support our students in search of their individuality and ultimately inspire a society of risk-takers who redefine their artistry beyond the center.

Responsibilities of this job:
<ul><li>Full-Time Job (40+ Hours/week)</li></ul>
<ul><li>Relocation to Kuwait</li></ul>
<ul><li>Dance curriculum planning &amp; execution</li></ul>
<ul><li>Conduct ballet lessons to students</li></ul>
<ul><li>Strong passion to inspire the students to appreciate different genres of music and dance</li></ul>
<ul><li>In charge of performances and exams organization and choreography</li></ul>
<ul><li>Establish excellent rapport with parents and children</li></ul>
<ul><li>Organize dance events, concerts, and open houses</li></ul>
<ul><li></li></ul>Required Work Experience
<ul><li>A teaching license: DEA, DMA, NDEO, RAD, CDTA, ISTD, IDTA, Cecchetti USA, or similar
</li></ul><ul><li>Candidates should have a minimum of 2 years of teaching to students ages 4-18.</li></ul>
<ul><li>The candidate should have an excellent command of both written and spoken English</li></ul>

Required Skills
<ul><li>Excellent ability in their personal area of expertise.</li></ul>
<ul><li>Excellent anatomical knowledge.</li></ul>
<ul><li>Patience and an ability to communicate movement to people of all abilities.</li></ul>
<ul><li>Ability to keep control over a large class of people.</li></ul>
<ul><li>Friendly and sincere, good at networking.</li></ul>
<ul><li>Good organizational skills, if self-employed.</li></ul>
<ul><li>Energetic, driven, creative, and dependable</li></ul>

Required Education
<ul><li>A Degree in Performing Arts and/or Dance Degree</li></ul>

Salary Package and other benefits:
<ul><li>Competitive Salary
</li></ul><ul><li>Extra income opportunities are available
</li></ul><ul><li>FREE Annual Flight Ticket Home</li></ul>
<ul><li>FREE Health Insurance</li></ul>
<ul><li>Paid Holidays</li></ul>
<ul><li>Work Visa: Provided</li></ul>
<ul><li>Housing: Provided for first 3 months</li></ul>
<ul><li>Contract Length: 2 years contract renewable on mutual agreement</li></ul>
<ul><li></li></ul>Due to the high volume of applications received only successful candidates will be contacted.</div>

Ballet Teacher

Accenture

THE WORK: Join us in shaping the future of security operations! You will have the opportunity to be a subject matter expert, collaborating with various teams to make impactful decisions. Your role will involve engaging with multiple teams and contributing to key decisions while providing innovative solutions to complex challenges. We are excited to see how your expertise in Security Operations Center (SOC) Planning will help us enhance our security posture. We look forward to welcoming you on this journey of growth and innovation!
 
Design and implement security operations center strategies to effectively detect and respond to cyber threats.
 Govern the use of enterprise security tools and architecture frameworks to ensure compliance with security policies.
 Collaborate with cross-functional teams to develop and enhance security solutions that protect the digital core.
 
HERE'S WHAT YOU WILL NEED: 
Master proficiency in Security Operations Center (SOC) Planning.
 Expert proficiency in Splunk Security Information and Event Management (SIEM) Operations.
 B_ A minimum of 5 years of experience in relevant related skills.
 Bachelor's Degree in relevant field of studies.
 
BONUS POINTS IF YOU HAVE: 
Expert proficiency in Security Delivery Governance.

Security Delivery Manager

Confidential Careers

<div>
 
 
 About Organization
 
 
 
 
 
 
 Leading private university in Kuwait is currently recruiting full-time faculty members as Lab Instructors for its Computer Engineering Program to start from Spring Semester 2026.
 
 
 
 
 
 Being an equal opportunity employer, it offers internationally competitive salaries, remuneration packages, research incentives, and professional development opportunities.
 
 
 
 
 
 With faculty members and staff coming from more than 60 countries, it is a diverse and inclusive environment. Its campus provides cutting-edge facilities that faculty and staff can benefit from such as Sports Center, Library, Research and Innovation Center, Cultural Center, and more than 55 laboratories.
 
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 
 &bull; A Master&rsquo;s Degree in Computer Engineering or any other related field from an internationally accredited university.
 
 
 &bull; Ability to work in a diverse, interdisciplinary, and fast-paced environment.
 
 
 &bull; Have demonstrable skills in oral and written English, the language of instruction and communication on campus.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 Faculty members are engaged in teaching, services, research and professional development tasks.
 
 
 Successful candidates are expected to:
 
 
 
 
 
 &bull; Have a strong commitment to teaching excellence.
 
 
 &bull; Prepare teaching materials, maintain and improve competence in subjects being taught.
 
 
 &bull; Develop and deliver courses to students.
 
 
 &bull; Prepare class activities, quizzes, assessments and exams.
 
 
 &bull; Passionately support the departmental and college-wide activities and services with a spirit of leadership, commitment, accountability, and collegiality.
 
 
 &bull; Evaluate, monitor and mentor students' academic progress.
 
 
 &bull; Supervise and assist students in all aspects related to the courses.
 
 
 &bull; Guide, lead and mentor students in projects
 
 
 &bull; Engage actively in promoting the growth of the college and participate in strategic activities and events.
 
 
 &bull; Participate in departmental and college meetings and activities.
 
 
 &bull; Serve and support functional activities of departmental committees.
 
 
 &bull; Undertake any other duties as may be directed by the Head of Department.
 
</div>

Lab Instructor- Computer Engineering

Siemens Energy

<div>
 
 A Snapshot of Your Day
 
 
 
 The Procurement Specialist is responsible for sourcing and purchasing materials, equipment, and services required for DSO operations while ensuring quality, cost-effectiveness, and timely delivery.
 
 
 This role combines technical knowledge with procurement expertise to evaluate supplier capabilities, manage risks, and maintain strong vendor relationships. The ideal candidate will work closely with cross-functional teams to support Service Center requirements and drive procurement strategies in line with industry best practices..
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 Identify, evaluate, and select suppliers based on technical specifications, quality standards, and cost criteria.
 </li>
 <li>
 Collaborate with Service Center teams to understand technical requirements and assist in defining procurement specifications.
 </li>
 <li>
 Develop and maintain strong relationships with suppliers and service providers.
 </li>
 <li>
 Conduct regular performance assessments and audits to ensure adherence to quality standards and delivery schedules.
 </li>
 <li>
 Work closely with project management, Service Center management, finance, and legal teams to streamline the procurement process.
 </li>
 <li>
 Maintain accurate records of procurement activities, supplier performance, and contract negotiations.
 
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Mechanical, Electrical, Industrial, or related field) or equivalent technical discipline.
 </li>
 <li>
 3+ years of experience in procurement, supply chain, or sourcing within a Service Center or manufacturing environment.
 </li>
 <li>
 Strong understanding of technical principles and specifications.
 </li>
 <li>
 Proven track record in contract negotiation and vendor management.
 
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
 
 
 
 Who is Siemens Energy?
 
 
 
 At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
 
 
 Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
 
 
 Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
 
 
 
 Our Commitment to Diversity
 
 
 
 Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
 
 
 
 Rewards/Benefits
 
 
 
 <ul>
 <li>
 Opportunity to work on challenging projects in an exciting environment
 </li>
 <li>
 Opportunity for remote/flexible work
 </li>
 <li>
 Professional support and strong collaboration with colleagues around the world
 </li>
 <li>
 Professional development opportunities within the company
 
 
 
 </li>
 </ul>
 https://jobs.siemens-energy.com/jobs
 
 
</div>

Procurement Specialist- Kuwaiti National

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