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call center agent

Rosmetic

<p>Call Center Agent &ndash; Rosmetic Medical Center</p><p>Rosmetic Clinic is a premium aesthetics clinic committed to delivering an exceptional client experience from first contact to follow-up care.</p><p><b>What You&rsquo;ll Do:</b></p><ul><li>Handle inbound calls to book/reschedule appointments and answer patient questions</li><li>Make outbound calls for reminders, follow-ups, and re-engagement</li><li>Promote current services and limited-time offers</li><li>Update CRM with client details and follow-up actions</li><li>Coordinate with front desk, nurses, and doctors</li><li>Maintain patient confidentiality and accurate call logs</li></ul><p><b>What We&rsquo;re Looking For:</b></p><ul><li>Call center or customer service experience - 2 years (ideally in healthcare or aesthetics)</li><li>Strong spoken English</li><li>Friendly, empathetic, and organized</li></ul><p>Job Types: Full-time, Permanent</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>medical call center agent: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Call Center Agent

ZIA Medical Center

<p>ZIA Medical Center is seeking a customer-oriented and efficient <b>Call Center Agent</b> with experience in a <b>healthcare setting</b>. The ideal candidate will manage incoming and outgoing calls, WhatsApp messages, and website inquiries, ensuring all patient interactions are handled professionally, promptly, and with care.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to inbound calls regarding appointments, services, and general inquiries in a courteous and professional manner</li><li>Make outbound calls for appointment reminders, follow-ups, and patient satisfaction</li><li>Schedule, update, and cancel appointments using clinic management software</li><li>Handle and respond promptly to WhatsApp messages and website/live chat inquiries</li><li>Provide information about doctors&rsquo; availability, clinic timings, procedures, and insurance coverage</li><li>Coordinate with front desk, nursing, and medical teams to ensure smooth patient flow</li><li>Log and document all patient interactions accurately</li><li>Resolve patient complaints or escalate issues to the appropriate department when necessary</li><li>Maintain a high level of patient confidentiality and adhere to data protection policies</li></ul><p><b>Requirements:</b></p><ul><li>Minimum <b>1&ndash;2 years of experience</b> as a call center agent in a <b>healthcare environment</b></li><li>Proficiency in handling calls, WhatsApp communications, and online chat platforms</li><li>Excellent verbal and written communication skills in English (Arabic is a plus)</li><li>Strong multitasking, problem-solving, and organizational skills</li><li>Familiarity with clinic/hospital management systems and CRM tools</li><li>Professional, patient-centered attitude and calm demeanor under pressure</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Diploma or Bachelor's degree in Healthcare Administration, Communications, or a related field</li><li>Knowledge of basic medical terminology and insurance processes</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p><p>Experience:</p><ul><li>Call Center Agent in Healthcare: 1 year (Preferred)</li></ul><p>Application Deadline: 30/05/2025</p>

Bab Al Shams Desert Resort

Overview <p>Get AI-powered advice on this job and more exclusive features.</p> <p>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture.</p> <p><strong>About The Role</strong></p> <p>The call center Agent will be the liaison between our company and its current and potential customers.</p> Key Duties And Responsibilities <ul> <li>Manage large amounts of inbound and outbound calls in a timely manner</li> <li>Follow communication "scripts" when handling different topics</li> <li>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives</li> <li>Seize opportunities to upsell products when they arise</li> <li>Build sustainable relationships and engage customers by taking the extra mile</li> <li>Keep records of all conversations in our call center database in a comprehensible way</li> <li>Frequently attend educational seminars to improve knowledge and performance level</li> <li>Meet personal/team qualitative and quantitative targets</li> </ul> Experience & Educational Requirements <ul> <li>High School Degree</li> <li>1+ year in a hotel reservations, call center, or customer service role (luxury experience is a plus).</li> <li>Familiarity with systems and practices</li> <li>Strong phone and verbal communication skills, along with active listening</li> <li>Track record of over-achieving quota</li> <li>Customer focus and adaptability to different personality types</li> <li>Ability to multitask, set priorities and manage time effectively</li> </ul> <p>Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</p> Seniority level <ul> <li>Entry level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> <p>Referrals increase your chances of interviewing at Bab Al Shams Desert Resort by 2x</p> <p>Get notified about new Call Center Representative jobs in <strong>Dubai, Dubai, United Arab Emirates</strong>.</p> Related opportunities <ul> <li>Customer Service Associate Retail M&S UAE</li> <li>Guest Experience Expert - Four Point by Sheraton Bur Dubai</li> <li>Guest Experience Expert - Ajman Saray, a Luxury Collection Resort</li> <li>Front Desk Agent - Guest Experience Expert</li> </ul> <p>Dubai, Dubai, United Arab Emirates 20 hours ago</p>

SAMAA MEDICAL CENTER

<p><b>Call Center Job ResponsibilitiesCustomer Service</b></p><ul><li>Answer incoming calls promptly and professionally.</li><li>Provide accurate information about products, services, appointments, or procedures.</li><li>Resolve customer inquiries, complaints, and issues efficiently.</li><li>Assist clients with booking, cancellations, and follow-up calls.</li><li>Maintain a positive and helpful tone in all interactions.</li></ul><p><b>Call Handling &amp; Communication</b></p><ul><li>Make outbound calls for follow-ups, reminders, or customer updates.</li><li>Document all call information accurately in the system.</li><li>Escalate complex issues to senior staff or management when necessary.</li><li>Ensure proper call etiquette and maintain company communication standards.</li></ul><p><b>Administrative Tasks</b></p><ul><li>Update customer records and verify information.</li><li>Prepare daily call logs and reports when required.</li><li>Coordinate with different departments (HR, PRO, finance, nurses, doctors, etc.) to solve customer concerns.</li></ul><p><b>Quality &amp; Performance</b></p><ul><li>Meet call volume, response time, and service quality targets.</li><li>Follow company protocols and compliance requirements.</li><li>Participate in training sessions to improve knowledge and skills.</li></ul><p><b>Other Responsibilities</b></p><ul><li>Handle emergency calls and route them to the appropriate staff.</li><li>Maintain confidentiality of customer information.</li><li>Support reception and front desk teams as needed.</li></ul><p>Job Types: Full-time, Contract</p>

Tafaseel Group

<strong>Job Summary:</strong> We are seeking a highly motivated and customer-oriented Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. <strong>Key Responsibilities:</strong> <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul> <strong>Requirements:</strong> <ul><li><p>Proven experience working in roles such as customer service, administrative support, or licensing support.</p></li><li><p>Minimum of <strong>3 years</strong> in a <strong>customer service or call center</strong> role.</p></li><li><p><strong>Excellent communication skills in English</strong>; <strong>Arabic speaker is required</strong> (additional languages are a plus).</p></li><li><p>Strong <strong>problem-solving</strong> and <strong>interpersonal skills</strong>.</p></li><li><p>Ability to <strong>work under pressure</strong> and manage <strong>multiple tasks</strong> efficiently.</p></li><li><p>Proficient in <strong>MS Office</strong> and <strong>CRM systems</strong>.</p></li><li><p><strong>Flexible to work shifts</strong>, including <strong>weekends</strong> if required.</p></li></ul>

Call Center Agent - Sponsored Visa

Gargash Hospital

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<span>Call Centre Agent<br> <br>Job Location : Dubai, UAE<br> <br>Job Details :<br> <br>  Should be a Diploma holder or bachelor s degree with prior experience in healthcare call centre set up.<br>  Should be flexible with rotation of shift work.   Team player with work under pressure is much required.<br> </span>
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Call Centre Agent

Full Circle EMS Body Fitness

<p><b>Arabic Speaking - Call Agent</b></p><p>About the Company</p><p>Full Circle EMS Fitness is a premium fitness studio in the UAE, specializing in advanced EMS training. We help clients achieve fast and effective fitness results through personalized coaching and cutting-edge technology.</p><p>Job Responsibilities</p><ul><li>Handle inbound and outbound calls with clients in <b>Arabic and English</b></li><li>Follow up on leads, inquiries, and trial bookings</li><li>Schedule appointments and manage client bookings</li><li>Update CRM/customer data accurately</li><li>Provide excellent customer service and support</li><li>Coordinate with trainers and front desk team</li></ul><p>Requirements</p><ul><li>Fluent in <b>Arabic (mandatory)</b> and good English communication - Female only</li><li>Previous experience in call center, tele-calling, or customer service preferred</li><li>Strong communication and convincing skills</li><li>Basic computer and CRM knowledge</li><li>Professional, polite, and goal-oriented attitude</li></ul><p>Salary &amp; Benefits</p><ul><li>Salary: <b>AED 2,500&ndash;3,000 per month</b> (based on experience)</li><li>Incentives/commission available</li><li>Growth opportunity within a fast-growing fitness brand</li></ul><p>Job Location</p><p>Dubai / UAE</p><p>Job Type: Full-time</p><p>Pay: From AED2,800.00 per month</p>

Arabic Speaking - Call Agent

Explore 622+ Call center agent in Project Jobs In Dubai this December. Find roles across top companies and apply now to boost your career.

622 call center agent jobs IN Project Jobs In Dubai

Call Center Agent

Call Center Agent

Call Center Agent

Call Center Agent

Call Center Agent - Sponsored Visa

Call Centre Agent

Arabic Speaking - Call Agent