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customer service executive

call center agent

BPO PLUS

<ul><li>Answer incoming calls promptly and professionally</li><li>Handle customer inquiries, complaints, and requests efficiently</li><li>Provide accurate information about products, services, and company policies</li><li>Record customer details, issues, and resolutions in the system</li><li>Follow up on pending cases to ensure customer satisfaction</li><li>Maintain a positive and courteous attitude during all interactions</li><li>Meet daily, weekly, and monthly call handling and performance targets</li><li>Escalate complex issues to the appropriate department or supervisor</li><li>Update customer information and maintain confidentiality of data</li><li>Attend training sessions to stay updated on product knowledge and company updates</li><li>Handle both inbound and outbound calls as required</li><li>Ensure adherence to call scripts, quality standards, and company protocols</li><li>Support team members and contribute to achieving department goals</li><li>Manage time effectively to handle a high volume of calls</li><li>Maintain professionalism in communication across all channels including phone, email, and chat</li></ul>Job Type: Full-timePay: QAR2,300.00 per monthLanguage:<ul><li>Arabic &amp; English (Required)</li></ul>

Call Center Agent

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul>Job Type: Part-timePay: Up to QAR1,750.00 per monthLanguage:<ul><li>English &amp; Arabic (Required)</li></ul>

Call Center Agent - Female

Feamish Business Solutions

Core responsibilities<ul><li>Outbound calls: Contacting potential customers to introduce products or services, explain benefits and pricing, and persuade them to make a purchase or schedule an appointment.</li><li>Inbound calls: Answering customer questions, addressing issues, and providing support for products or services.</li><li>Lead generation: Identifying and qualifying potential customers and follow-up on leads to convert them into sales.</li><li>Record keeping: Maintaining accurate and detailed records of all customer interactions, feedback, and sales activities in a database or CRM system.</li><li>Customer relationship management: Building and maintaining ongoing relationships with customers to ensure satisfaction and encourage repeat business.</li><li>Achieving targets: Meeting and exceeding sales quotas and call-handling performance goals.</li><li>Collaboration: Working with other team members and departments to improve sales strategies and customer service.</li></ul>Job Type: Full-timePay: From QAR2,500.00 per month

tele caller

Commercial Bank

<div>
 
 Job Summary
 
 
 
 Provide excellent customer service by handling all inbound interactions in a professional manner and resolving queries and complaints to the satisfaction of the customers.
 
 
 
 
 Key Accountabilities
 
 
 
 
 <ul>
 <li>
 Contribute to ensure call centre accessibility and SLA by adherence to the shifting and schedule assigned and answer calls timely.
 </li>
 <li>
 Ensure each inbound interaction (calls or non-calls) are handled in an accurate &amp; professional manner as per guidelines and procedures to ensure customer satisfaction and mitigate risk.
 </li>
 <li>
 Handle queries and complaints to ensure quality of resolution within TAT.
 </li>
 <li>
 Perform cross sell, digital migration or other initiatives as required by Contact Centre management.
 </li>
 <li>
 Seek and promote feedback from customers via CSAT or survey for quality improvements.
 </li>
 <li>
 Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.
 </li>
 <li>
 Follow and abide the rules and regulations of the bank, CBIS and internal Contact Centre.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 <ul>
 <li>
 Providing accurate and complete information to customers
 </li>
 <li>
 Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department.
 </li>
 <li>
 For Sadara or Private Banking customers, escalate customer challenges to RMs immediately for notification and resolution.
 </li>
 <li>
 Participate in training or development activities to improve own skills and knowledge.
 </li>
 <li>
 Highlight potential process improvements to Team Leaders.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelors Degree in business or equivalent.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Prior Experience in related servicing role will not be required but will be an advantage.
 </li>
 </ul>
</div>

Associate, CET .

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 As a Telephone Operator at Fairmont Doha, you'll serve as the welcoming voice of the hotel - handling both internal and external communications with warmth, professionalism, and grace. You&rsquo;ll facilitate guest service requests, ensure smooth inter-department coordination, manage emergencies, and safeguard guest satisfaction throughout their stay.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Promptly and courteously handle all incoming calls following established telephone etiquette.
 </li>
 <li>
 Log guest inquiries and requests accurately and follow up using systems like Opera PMS and Royal Service Manager
 </li>
 <li>
 Monitor and expedite guest requests, liaising with relevant departments to ensure timely delivery
 </li>
 <li>
 Serve as the central communication point in emergencies, coordinating responses per hotel safety protocols
 </li>
 <li>
 Manage wake-up calls, ensuring both accuracy and punctuality
 </li>
 <li>
 Record guest preferences, service interactions, and incidents in the appropriate systems
 </li>
 <li>
 Handle in-room dining orders and assist with coordination of guest-facing services as needed
 </li>
 <li>
 Uphold guest confidentiality and data privacy at all times
 </li>
 <li>
 Take proactive ownership of the guest experience, ensuring satisfaction through attentive communication and resolution
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Prior experience in a frontline role within luxury hotel/s and/or resort/s - Front Office, Royal Services, or Call Centres is a valuable asset
 </li>
 <li>
 Excellent written and spoken English. Additional languages are advantageous
 </li>
 <li>
 Strong computer literacy, especially with systems like Opera PMS and Royal Service Manager (or equivalent platforms)
 </li>
 <li>
 Impeccable telephone etiquette and the ability to remain calm and courteous under pressure
 </li>
 <li>
 A genuine passion for exceptional guest service and a track record of surpassing expectations
 </li>
 <li>
 Strong multitasking skills, good judgment, and composure in a high-paced environment
 </li>
 </ul>
</div>

Telephone Operator

ECCO Gulf Majorel Qatar

<div><h2 class="jobSectionHeader">Position Summary</h2>

The operations Coordinator is responsible for supporting and coordinating the day-to-day operational activities of the Contact Centre. The role ensures the contact centre operates efficiently, meets service level targets, and delivers a high standard of citizen/customer service in line with the Ministry&rsquo;s objectives. The coordinator acts as the bridge between frontline agents, supervisory management and supporting functions (e.g., workforce planning, quality assurance, IT, training).
<h2 class="jobSectionHeader">
Key Responsibilities</h2>
<ul>
<li>Monitor and coordinate the contact centre workflows: call volumes, email/chat enquiries, service level agreements (SLAs), agent schedules and shift adherence.
</li>
<li>Support the forecasting and scheduling of agents, in coordination with workforce planning, to meet required staffing levels and minimise idle time or over-utilisation.
</li>
<li>Track, collect and analyse operational data (e.g., call volumes, average handle time, abandon rate, first-contact resolution) and prepare regular reports for management with actionable insights.
</li>
<li>Assist in the revision and implementation of standard operating procedures (SOPs), process flows and contact centre policies to improve efficiency and quality of service.
</li>
<li>Provide operational support to team leads and agents: respond to escalations, assist with real-time monitoring (e.g., queue statuses, service-level breaches), and ensure escalation protocols are followed.
</li>
<li>Liaise with other departments (IT, training, quality, CRM/system support) to ensure that tools, systems and resources used by the contact centre are functioning correctly and are optimised.
</li>
<li>Contribute to quality assurance and continuous improvement initiatives: review agent performance metrics, identify training needs, highlight process gaps and propose solutions.
</li>
<li>Maintain and update operational documentation, logs and dashboards; ensure accuracy and timeliness of data.
</li>
<li>Ensure compliance with relevant guidelines, regulations and confidentiality requirements (particularly given the public sector / governmental environment).
</li>
<li>Support ad-hoc projects related to contact centre enhancements (e.g., new channel integration, self-service implementation, automation) as required by the Ministry.
</li>
</ul>Minimum Requirements:
<ul>
<li>Bachelor&rsquo;s degree in business administration, Management, Communications, or related field.
</li>
<li>3-5 years of experience in a contact centre operations role (public sector or large service organisation preferred).
</li>
<li>Experience working with operational metrics, dashboards and reporting.
</li>
<li>Strong knowledge of contact centre systems and tools (e.g., CRM, telephony, workforce management software) is an advantage.</li></ul></div>

Operations Coordinator

ECCO Gulf WLL

<div>
 Position Summary
 
 
 The operations Coordinator is responsible for supporting and coordinating the day-to-day operational activities of the Contact Centre. The role ensures the contact centre operates efficiently, meets service level targets, and delivers a high standard of citizen/customer service in line with the Ministry&rsquo;s objectives. The coordinator acts as the bridge between frontline agents, supervisory management and supporting functions (e.g., workforce planning, quality assurance, IT, training).
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor and coordinate the contact centre workflows: call volumes, email/chat enquiries, service level agreements (SLAs), agent schedules and shift adherence.
 </li>
 <li>
 Support the forecasting and scheduling of agents, in coordination with workforce planning, to meet required staffing levels and minimise idle time or over-utilisation.
 </li>
 <li>
 Track, collect and analyse operational data (e.g., call volumes, average handle time, abandon rate, first-contact resolution) and prepare regular reports for management with actionable insights.
 </li>
 <li>
 Assist in the revision and implementation of standard operating procedures (SOPs), process flows and contact centre policies to improve efficiency and quality of service.
 </li>
 <li>
 Provide operational support to team leads and agents: respond to escalations, assist with real-time monitoring (e.g., queue statuses, service-level breaches), and ensure escalation protocols are followed.
 </li>
 <li>
 Liaise with other departments (IT, training, quality, CRM/system support) to ensure that tools, systems and resources used by the contact centre are functioning correctly and are optimised.
 </li>
 <li>
 Contribute to quality assurance and continuous improvement initiatives: review agent performance metrics, identify training needs, highlight process gaps and propose solutions.
 </li>
 <li>
 Maintain and update operational documentation, logs and dashboards; ensure accuracy and timeliness of data.
 </li>
 <li>
 Ensure compliance with relevant guidelines, regulations and confidentiality requirements (particularly given the public sector / governmental environment).
 </li>
 <li>
 Support ad-hoc projects related to contact centre enhancements (e.g., new channel integration, self-service implementation, automation) as required by the Ministry.
 
 
 </li>
 </ul>
 
 Minimum Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, Communications, or related field.
 </li>
 <li>
 3-5 years of experience in a contact centre operations role (public sector or large service organisation preferred).
 </li>
 <li>
 Experience working with operational metrics, dashboards and reporting.
 </li>
 <li>
 Strong knowledge of contact centre systems and tools (e.g., CRM, telephony, workforce management software) is an advantage.
 </li>
 </ul>
</div>

Explore 338+ Call center agent in Qatar Cambridge Curriculum Taleb Group Of Schools Jobs In Doha Qatar Cambridge Curriculum Jobs In Doha Qatar this November. Find roles across top companies and apply now to boost your career.

338 call center agent jobs IN Qatar Cambridge Curriculum Taleb Group Of Schools Jobs In Doha Qatar Cambridge Curriculum Jobs In Doha Qatar

Call Center Agent

Call Center Agent - Female

tele caller

Associate, CET .

Telephone Operator

Operations Coordinator

Operations Coordinator