Call Center Agent

• Answer incoming calls promptly and professionally
• Handle customer inquiries, complaints, and requests efficiently
• Provide accurate information about products, services, and company policies
• Record customer details, issues, and resolutions in the system
• Follow up on pending cases to ensure customer satisfaction
• Maintain a positive and courteous attitude during all interactions
• Meet daily, weekly, and monthly call handling and performance targets
• Escalate complex issues to the appropriate department or supervisor
• Update customer information and maintain confidentiality of data
• Attend training sessions to stay updated on product knowledge and company updates
• Handle both inbound and outbound calls as required
• Ensure adherence to call scripts, quality standards, and company protocols
• Support team members and contribute to achieving department goals
• Manage time effectively to handle a high volume of calls
• Maintain professionalism in communication across all channels including phone, email, and chat

Job Type: Full-time

Pay: QAR2,300.00 per month

Language:

• Arabic & English (Required)