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Call Center Agent

JOB_REQUIREMENTS

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Salary

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  • Answer incoming calls promptly and professionally
  • Handle customer inquiries, complaints, and requests efficiently
  • Provide accurate information about products, services, and company policies
  • Record customer details, issues, and resolutions in the system
  • Follow up on pending cases to ensure customer satisfaction
  • Maintain a positive and courteous attitude during all interactions
  • Meet daily, weekly, and monthly call handling and performance targets
  • Escalate complex issues to the appropriate department or supervisor
  • Update customer information and maintain confidentiality of data
  • Attend training sessions to stay updated on product knowledge and company updates
  • Handle both inbound and outbound calls as required
  • Ensure adherence to call scripts, quality standards, and company protocols
  • Support team members and contribute to achieving department goals
  • Manage time effectively to handle a high volume of calls
  • Maintain professionalism in communication across all channels including phone, email, and chat

Job Type: Full-time

Pay: QAR2,300.00 per month

Language:

  • Arabic & English (Required)

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