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call center agent

<p>We are looking for Call Center agent for our retail division.</p><p>salary : 3000 QR Full package</p><p><b>Arabic Male candidate </b></p><p>Key responsibilities</p><ul><li><b>Customer service:</b> Answer inbound calls to provide information, address questions, and handle complaints and issues related to retail products and services.</li><li><b>Order and payment processing:</b> Take orders, process payments, and handle returns or exchanges.</li><li><b>Troubleshooting:</b> Provide technical or service support and troubleshoot problems customers are experiencing with their orders or products.</li><li><b>Sales:</b> Some positions may require making outbound calls to sell products or services to new or existing customers.</li><li><b>Data entry and documentation:</b> Record customer information and call details accurately in a customer relationship management (CRM) system.</li><li><b>Escalation:</b> Escalate complex issues to the appropriate department or management when necessary.</li><li><b>Follow-up:</b> Follow up with customers to ensure their issues have been fully resolved.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 - QAR3,100.00 per month</p>

Call Center Agent - Retail

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25188056<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<div><div><div><div><div>Description for Internal Candidates</div><br>
<div></div>
</div><br>
</div></div></div><p></p><div><div><div><div><p><b>YOUR LEGACY STARTS WITH US</b></p>
<p>At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.</p>
<p><b>FIND PURPOSE IN YOUR PASSION</b></p>
<p>At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.</p>
<p>Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:</p>
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
</ul><ul><li>Exclusive training and leadership development programs</li></ul>
<ul><li>Recognition and rewards for exceptional service</li></ul>
<ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
<ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
<ul><li>Medical Insurance Coverage</li></ul>
<ul><li>An HR team dedicated to your success and wellbeing</li></ul>
<p><b>OUR EXPECTATIONS FROM THE ROLE:</b></p>
</div></div></div></div><p>Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.</p>
<p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p>
<p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
<p>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div><p><i>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Call Center Agent

BPO PLUS

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul><p>Job Type: Part-time</p><p>Pay: Up to QAR1,750.00 per month</p><p>Language:</p><ul><li>English &amp; Arabic (Required)</li></ul>

Call Center Agent - Female

Luxury Estates

<p>Luxury Estates is seeking a motivated and professional <b>Female Telecaller</b> with prior call center experience to join our sales and marketing team. The ideal candidate should have excellent communication skills, a friendly and persuasive tone, and the ability to handle client inquiries efficiently.</p><p><b>Job Responsibilities</b></p><ul><li>Make outbound calls to potential clients and follow up on inquiries</li><li>Answer incoming calls and respond to customer queries professionally</li><li>Maintain and update client databases and records</li><li>Schedule appointments for the sales team</li><li>Promote company services and generate leads</li><li>Handle customer feedback and provide accurate information</li><li>Maintain a professional and courteous manner at all times</li></ul><p><b>Requirements</b></p><ul><li><b>Must have prior call center or telecalling experience</b></li><li>Excellent spoken and written English; Arabic is an advantage</li><li>Good communication and interpersonal skills</li><li>Customer-oriented, polite, and professional</li><li>Ability to handle multiple calls and tasks efficiently</li><li>Familiarity with CRM systems is a plus</li><li>Must be currently based in Qatar with valid residency</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary package</li><li>Supportive and professional work environment</li><li>Opportunity to grow within the company</li><li>Training and skill development</li></ul><p><b>How to Apply</b></p><p>Apply only through Indeed. Applications submitted via email or social media will not be considered.</p><p>Job Type: Full-time</p><p>Pay: QAR2,500.00 - QAR3,000.00 per month</p>

Female Telecaller (Call Center Experienced)

<p><b>**WALK IN INTERVIEW**</b></p><p>Please note that <b>&quot;walk in interview&quot;</b> is open from <i><b>1pm -6pm </b></i>on following address:</p><p><b>Location: </b>D-Ring Road, Al-Hilal Street, Al-Tadamon SignalZone Al Nuaija street east, Street khuwaiteem building no 17.</p><p><b>Date:</b> 25th &amp; 26th November, 2025.</p><ul><li>Answer incoming calls promptly and professionally</li><li>Handle customer inquiries, complaints, and requests efficiently</li><li>Provide accurate information about products, services, and company policies</li><li>Record customer details, issues, and resolutions in the system</li><li>Follow up on pending cases to ensure customer satisfaction</li><li>Maintain a positive and courteous attitude during all interactions</li><li>Meet daily, weekly, and monthly call handling and performance targets</li><li>Escalate complex issues to the appropriate department or supervisor</li><li>Update customer information and maintain confidentiality of data</li><li>Attend training sessions to stay updated on product knowledge and company updates</li><li>Handle both inbound and outbound calls as required</li><li>Ensure adherence to call scripts, quality standards, and company protocols</li><li>Support team members and contribute to achieving department goals</li><li>Manage time effectively to handle a high volume of calls</li><li>Maintain professionalism in communication across all channels including phone, email, and chat</li></ul><p><b>Languages (Mandatory): </b>Hindi, English &amp; Tagalog</p><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 per month</p><p>Language:</p><ul><li>Arabic &amp; English (Required)</li></ul>

WALK IN INTERVIEW - Customer Service Agent

Vodafone

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Key accountabilities and decision ownership:
 <br/>
 <br/>
 <ul>
  <li>
   Customer Focus:
   <br/>
   <br/>
  </li>
 </ul>
 Concerned to provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met. Own and manage the customer relationship: resolving queries efficiently and effectively. Handle customer care tasks as per defined productivity and Quality targets. Ensure service level agreements are met and maintained. Delivering awesome customer experience through meeting targets of TNPS (Touchpoint net promoter score) and receiving Compliments and appreciation from customers and colleagues. Own the interaction and ensure customer has got all information required and doesn&rsquo;t have a need to call us back for any other reason. Be proactive regarding improvement of processes and procedures in the business. Use the job tools (telephone and computer) effectively. Accuracy in handling all assigned tasks. Be responsible, adhere to work, break and other schedules you are rostered in and be a team player.
 <br/>
 <br/>
 <ul>
  <li>
   Teamwork:
   <br/>
   <br/>
  </li>
 </ul>
 Interacts with colleagues in an effective manner. Respect&rsquo;s others and works well within the team. Work as part of a team to ensure always offering an awesome customer experience.
 <br/>
 <br/>
 <ul>
  <li>
   Communication:
   <br/>
   <br/>
  </li>
 </ul>
 Speaks clearly and fluently and writes in a clear and concise manner. Uses appropriate style and language for communication.
 <br/>
 <br/>
 <ul>
  <li>
   Resilience
   <br/>
   <br/>
  </li>
 </ul>
 Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions
 <br/>
 <br/>
 <ul>
  <li>
   Analytical
   <br/>
   <br/>
  </li>
 </ul>
 Makes systematic and rational judgments based on information and relevant assumptions
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Computer literacy, Windows Operating Systems, and internet applications
  </li>
  <li>
   Flexible to work varied shifts within a 24x7 environment, including weekend &amp; holiday work schedules
  </li>
  <li>
   Previous call centre experience is preferable
  </li>
  <li>
   Experience in a service-related industry is an added advantage
  </li>
  <li>
   Excellent communication skills (verbal and written).
  </li>
  <li>
   Ability to work independently and as a team
  </li>
  <li>
   Customer focused &amp; Strong problem-solving skills.
  </li>
 </ul>
</div>


Business Care Advisor

Alfardan Group

<div><p>Job Description</p>
<p></p><div><div><b>Summary:</b></div><div><br>
The Rental Agent at Prestige Cars Company is responsible for providing high-quality customer service and ensuring compliance with all transportation requests from the outlet's guests and hotel operations.<br>
<br>
<b>Job Responsibility:</b></div>
<ul>
<li>Assist customers with their rental inquiries and provide detailed information on available vehicles and pricing.</li>
<li>Process rental orders, including booking reservations, collecting payments, and issuing rental agreements.</li>
<li>Coordinate with the operations team to ensure timely delivery and return of rental vehicles.</li>
<li>Address customer concerns and inquiries in a professional and timely manner.</li>
<li>Maintain accurate records of rental transactions and customer details.</li>
<li>Collaborate with the sales and marketing team to promote rental services and special offers.</li></ul><br>
<div></div>
<div><b>
Candidate Requirements:</b></div><br>
<div></div>
<ul>
<li>High school diploma or equivalent; additional certification in customer service is a plus.</li>
<li>Proven experience in customer service or a similar role in the car rental industry.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Excellent organizational and time-management abilities.</li>
<li>Ability to work well under pressure and handle multiple tasks simultaneously.</li>
<li>Proficiency in using rental management software and Microsoft Office applications.</li>
<li>Valid driver's license and clean driving record.</li>
<li>For the Senior Rental Agent position: Previous supervisory experience and knowledge of the car rental market would be preferred.</li></ul></div><br>
<p></p>
<p>Skills</p>
<p></p><div><ul><li>Considerable sales and customer service experience</li>
<li>Strong leadership skills</li>
<li>Strategic planning skills</li>
<li>Prioritizing and multi-tasking skills</li>
<li>Excellent time management skills</li></ul></div></div><p></p>
<br><div></div><div><div><p>Job Details</p>
<div><div>Job Location</div>
<div>Doha, Qatar</div>
</div><div><div>Company Industry</div>
<div>Motor Vehicle Passenger Transport</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Customer Service and Call Center</div>
</div><div><div>Employment Status</div>
<div>Full time</div>
</div><div><div>Employment Type</div>
<div>Employee</div>
</div></div><div><p>Preferred Candidate</p>
<div><div>Career Level</div>
<div>Mid Career</div>
</div><div><div>Years of Experience</div>
<div>Min: 2</div>
</div><div><div>Residence Location</div>
<div>Qatar</div>
</div><div><div>Gender</div>
<div>Male</div></div></div></div>

Rental Agent (Junior & Senior Levels) - Arabic Speakers

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