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Ebn Hayan Health Care

About Us: EBN HAYAN Medical Center is a well-established and trusted healthcare provider located in the heart of Sharjah. We are committed to delivering high-quality, patient-centered medical care. Our facility is equipped with modern medical technologies and staffed by a team of experienced professionals.Job Description:Ebn Hayan Healthcare is seeking a qualified and customer-oriented Call Center Agent to join our healthcare team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting patients with inquiries, and providing exceptional service that reflects our commitment to quality healthcare. Candidates should have at least a high school diploma a bachelor&rsquo;s degree is a plus, 1-2 years of experience in a call center or customer service role preferably in the healthcare sector and possess excellent communication and interpersonal skills. Proficiency in computer use and familiarity with healthcare or CRM systems are highly desirable. Fluency in English and Arabic is preferred, and flexibility to work in shifts, including weekends or holidays, is required. The successful candidate will be empathetic, detail oriented, and capable of working under pressure in a fast-paced environment.Responsibilities include:&middot; Taking customer calls and providing accurate, satisfactory answers to inquiries and concerns&middot; De-escalating situations involving dissatisfied patients and offering patient, supportive assistance&middot; Calling clients to inform them about new services, updates, or healthcare policies&middot; Guiding callers through troubleshooting, website navigation, or service usage&middot; Reviewing patient accounts and providing updates on billing, insurance, appointments, and more&middot; Collaborating with colleagues to improve the overall patient experience&middot; Assisting in the training of new team members on service standards and policiesLanguage: Fluent in Arabic and English Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Call Center Agent

IIQAF

<div><h2 class="jobSectionHeader">Description</h2>
We are looking for a dedicated Call Center Agent to join IIQAF in Dubai. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to handle incoming calls, address customer inquiries, and ensure customer satisfaction. This position is vital to maintaining positive relationships with our clients and upholding the reputation of IIQAF in the healthcare industry.
As a Call Center Agent at IIQAF, you will be involved in a variety of projects aimed at enhancing customer experience and resolving issues efficiently. You will have the opportunity to work closely with a dynamic team and contribute to the overall success of our call center operations. This role requires strong communication skills, empathy, and the ability to multitask effectively.
<h3 class="jobSectionHeader">Responsibilities:</h3>
<ul><li>Answer incoming calls and respond to customer inquiries in a professional manner</li><li>
Provide information about products and services, and assist customers with their needs</li><li>
Resolve customer complaints and escalate issues as needed</li><li>
Update customer records accurately in the database</li><li>
Follow communication scripts and guidelines when handling different topics</li><li>
Meet or exceed call center metrics including call handling time and customer satisfaction targets</li><li>
Collaborate with team members to improve overall customer service</li><li>
Adhere to company policies and procedures at all times</li></ul>
<h3 class="jobSectionHeader">Requirements:</h3>
<ul><li>Excellent verbal and written communication skills</li><li>
Strong problem-solving abilities and customer service orientation</li><li>
Ability to work in a fast-paced environment and handle high call volumes</li><li>
Good knowledge of customer relationship management (CRM) systems</li><li>
Attention to detail and accuracy in data entry</li><li>
Ability to remain calm and professional under pressure</li><li>
Flexibility to work in shifts, including evenings and weekends</li><li>
Previous experience in a call center or customer service role is a plus</li></ul>
<h3 class="jobSectionHeader">Benefits:</h3>
<ul><li>Accommodation</li><li>
Transportation</li><li>
Health insurance</li></ul></div>

MONACO CLINIC (BR OF CSG INVESTMENT L.L.C)

Call Center Agent &ndash; Monaco ClinicJob Description:Monaco Clinic is seeking a professional and motivated Call Center Agent to join our front-line team. You will be the first point of contact for our patients, providing high-quality service, scheduling appointments, and handling inquiries with care and efficiency.Responsibilities:<ul><li>Answer incoming phone calls and respond to patient inquiries in a professional manner</li><li>Schedule, reschedule, or cancel appointments using the clinic&rsquo;s booking system</li><li>Provide accurate information about services, doctors, and clinic procedures</li><li>Follow up with patients regarding upcoming appointments or additional documentation</li><li>Maintain confidentiality and ensure patient information is accurately entered into the system</li><li>Collaborate with medical and administrative staff to ensure smooth clinic operations</li><li>Handle complaints or concerns with empathy and efficiency</li></ul>Requirements:<ul><li>Previous experience in a call center or medical reception is a plus</li><li>Excellent verbal communication and customer service skills</li><li>Ability to multitask, work under pressure, and stay organized</li><li>Familiarity with medical terminology or clinic management systems is preferred</li><li>Proficient in computer use (email, data entry, scheduling software)</li><li>English proficiency required (Arabic is a plus)</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives</li><li>Paid training and ongoing support</li><li>Friendly and professional work environment</li><li>Opportunities for career growth within the clinic</li></ul>Job Type: Full-timePay: AED2,000.00 - AED4,000.00 per monthEducation:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Call Center Agent: 2 years (Required)</li></ul>

KERZNER INTERNATIONAL LIMITED

About The Role 
The call center Agent will be the liaison between our company and its current and potential customers.
 Key Duties and Responsibilities 
 Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets 
 Experience &amp; Educational Requirements 
 High School Degree Previous experience in a customer support role Familiarity with systems and practices Strong phone and verbal communication skills, along with active listening Track record of over-achieving quota Customer focus and adaptability to different personality types Ability to multitask, set priorities and manage time effectively

S.P Madrid and Associates

As a Call Center Agent, you will handle inbound and outbound calls to recover overdue payments. You’ll manage client inquiries via phone, email, and chat, negotiate to settle accounts, and efficiently resolve any related issues. Success in this role will be measured by achieving targets and maintaining high client satisfaction.

Shuraa Management And Consultancy LLC

Job Title: Call Center Agent Company: Amara Aesthetic Studio Location: Dubai, UAE Work Schedule: 6 days a week About Us: We are a premier aesthetic clinic in Dubai, committed to delivering top-tier skincare and beauty treatments. Job Summary: We are looking for a patient coordinator who is fluent in Arabic and English, with excellent communication skills and a positive, solution-oriented approach. This is a back-office role supporting the sales and client relations function of our clinic. The ideal candidate is organized, detail-oriented, and takes initiative to ensure clients receive an exceptional experience from the first call to post-appointment follow-up. Key Responsibilities • Handle client inquiries by phone, WhatsApp, or email in a polite and professional manner. • Book and confirm appointments, ensuring smooth daily scheduling. • Provide accurate information about available services (focused on aesthetic treatments). • Promote and sell services/products over the phone when appropriate (commission structure). • Maintain client records and update internal systems. • Proactively follow up with clients to confirm bookings, gather feedback, and encourage repeat visits. • Coordinate with clinic staff to ensure a seamless client experience. Requirements • Fluency in Arabic and English is essential. • Minimum 2–4 years of experience in customer service or coordination. • Prior experience in a clinic, hospital, or wellness center is a strong advantage. • Previous exposure to aesthetic or cosmetic clinics is a big plus. • Strong interpersonal and communication skills. • Highly organized, self-motivated, and able to manage multiple tasks. What We Offer • Competitive monthly salary • Commission on sales • Supportive and professional work environment • Opportunity for long-term growth

Midis Group

Main Duties and Responsibilities
<ul>
<li>Provide information and support services addressing IT related queries</li>
<li>Strictly follow the SLA for technical issues and update the tickets status in internal and partner portal</li>
<li>Monitor and track the call status and ensure that the technical support team respond to the tickets as per the SLA</li>
<li>Attend to customer complaints as high priority in coordination with the Senior Agent or direct manager</li>
<li>Route inbound calls to the appropriate resources</li>
<li>Guide and inform customers on new products, services and policies</li>
<li>Process orders, forms and application requested by the customers</li>
<li>Review customer accounts and provide updates on billing, shipping, warranties and any other account items</li>
<li>Document all call information and run reports to analyze the call status and problems in coordination with the Senior Agent or direct manager</li>
<li>Remain abreast and fully equipped with latest technology and secure tools</li>
</ul>

Explore 1564+ Call center agent in Uae this October. Find roles across top companies and apply now to boost your career.

1564 call center agent jobs IN Uae

Call Center Agent

Call Center Agent

Call Center Agent

Call Center Agent

Call Center Agent

Call Center Agent

Call Center Agent