now hiring: bilingual caregivers (child & senior care) – metropolitan area

call center and collection agent

EMI Equity Mortgage

Requirements<ul><li>Bilingual</li><li>Previous experience in call center</li><li>Knowledge about all procedures and regulations in mortgage banking industry.</li><li>Knowledge in digital platforms used in mortgage banking.</li><li>Excellent Interpersonal relationship</li><li>Excellent written and verbal communication.</li><li>Ability to multitask.</li><li>Ability to work under pressure.</li><li>Ability to work under minimal supervision.</li></ul>Responsibilities<ul><li>Will perform the following functions: calls for past due loans, foreclosures and bankruptcy (if applicable).</li><li>Ensure that you comply with the personnel department guidelines and the quality standards of Equity Mortgage Inc.</li><li>Ensure compliance with the policies and procedures of Equity Mortgage Inc.</li><li>Ensure compliance with federal and state laws and regulations applicable to a collection operation.</li><li>Prepare and present the required management reports established for the effective control of the operation.</li><li>It will ensure that the service quality standards are met to meet customer needs.</li><li>Keep the portfolio frequency rate below industry standards.</li><li>Maintain an aggressive &ldquo;Loss Mitigation and Counseling&rdquo; program.</li><li>It will comply with the service contracts of the different investors.</li><li>Ensure that customer inquiries and complaints are resolved within a reasonable time.</li><li>Any other task required by the company.</li></ul>Work Conditions<ul><li>Typical office conditions.</li><li>Ability to remain seated for long periods and in front of a computer.</li><li>Overtime may be required to fulfill tasks and / or goals.</li></ul>Job Type: Full-timePay: $13.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Paid training</li></ul>Work Location: In person

Call Center and Collection Agent

Temporary Professional Integrated Services

<div></div><div><div><div>GENERAL DESCRIPTION:
Responsible for receiving and responding to calls from clients (insured parties, suppliers, pharmacies) related to the medication management process that involves making pre-authorizations by established guidelines and procedures, validating medication coverage (among other things), and documenting in the system the service provided for the company business lines. Participates with the pharmacy supervisor in tasks related to the validation of drug coverage, the search for clinical information to determine the substitution of a drug, the search for records of catastrophic patients, and the preparation of cases to determine if a drug is covered or not, among others, for the company business lines.
ESSENTIAL FUNCTIONS:<ul><li>
Receive calls and faxes from Pharmacy Providers and Physicians related to the following situations: prescription refusals, eligibility issues, medication coverage issues, transmission issues, non-participating pharmacies or physicians, and pre-authorizations for the different company business lines.</li><li>
Evaluate requests for coverage determinations, re-determinations, and reimbursements</li><li>
Channels requests from pharmacy providers, physicians, and patients related to medication reimbursement, medication repetitions, medications by mail, etc.</li><li>
Documents each Supplier request and actions taken in the corresponding systems.</li><li>
Communicates with the Call Centers of the different pharmacy management medical offices, or infusion companies contracted by the company to resolve situations that cannot be handled locally by the department.</li><li>
Guarantees that the patient can obtain their prescribed medications if it is within their reach by the clinical and administrative criteria established by the department.</li><li>
Assigns codes in the electronic pharmacy systems and the company programs that allow the pharmacy provider(s) and physicians to complete the electronic transmission of claims.</li><li>
Keeps pharmacy coverage information up to date about the company business lines, such as forms to use, copayments, regulatory letters, etc.</li><li>
Participates in audit processes carried out by regulatory entities such as the Administration of Health Services and Against Addiction (ASES), and Centers for Medicare and Medicaid Services (CMS), among others.</li><li>
Works on the resolution of cases (complaints or appeals) presented by agencies, such as OPP (Office of the Patient Advocate), Insurance Commissioner Office, and Legal Offices, among others.</li></ul>
Education and Experience: Associate&rsquo;s Degree in Pharmacy Technician or Pharmacy Assistant. At least one (1) year of experience providing service in the community or institutional pharmacies such as hospitals, diagnosis, and treatment centers (CDTs), nursing services facilities, or asylums.
Certifications / Licenses: A valid Pharmacy Technician License and Registration is required.
Other: Knowledge of ICD-10 clinical criteria and/or CPT procedure codes.
Languages:
Spanish &ndash; Intermediate (comprehensive, writing and verbal)
English &ndash; Intermediate (comprehensive, writing and verbal)
Schedule: Monday to Friday, 8:00 AM &ndash; 6:00 PM. Weekend remote availability. 
TPIS is an employer with equal opportunity in employment and take Affirmative Action to recruit Women, Minorities, Protected Veterans, and Persons with Disabilities.</div></div></div>

PR-PHARMACY TECHNICIAN

MCS HEALTHCARE HOLDINGS, LLC

<div>Especialista en Desarrollo de la Red 
Regular
Exempt 
GENERAL DESCRIPTION:
Evaluate and monitor the quality of service of the network to ensure that the service given by the providers is adequate. Maintains the Facility Provider Directory up to date and is responsible for preparing the corresponding communications. Guides and educates providers and department employees on manuals, laws, policies, procedures, and other topics that the company and regulatory agencies require.
ESSENTIAL FUNCTIONS:<ul><li>Discusses Performance Metrics reports with those providers as required by their contract.</li><li>Prepares, coordinates, and provides guidance to new and existing providers related to MCS products, billing, claims processing, complaints, and grievances related to claims payment, model of care, and related processes, among others.</li><li>Participates in meetings, activities, and training support to providers related to ICD-10, medical documentation, STARS, and Healthcare Effectiveness Data and Information Set (HEDIS), among others.</li><li>Identifies Center for Medicaid and Medicare Services (CMS) charters, laws, and regulations, and/or any other supporting text or references that were used to develop and serve as references in the document.</li><li>Facilitates, validates, and ensures that communications that are sent by delegated entities that mention or impact MCS meet the same standards and regulations as the letters that the company develops.</li><li>Ensures completion of Care Model distribution and updating of demographic data quarterly per CMS requirements.</li><li>Reports internal and external customer service quality surveys and evaluations.</li><li>Supports the generation of educational material according to the annual provider education plan.</li><li>Assist in the design and creation of educational materials and statements, according to regulations and CMS requirements.</li><li>Oversees and applies the provider&rsquo;s education work plan.</li><li>Support the STARS Program. Assist in the progress of the work plans and STARS improvement initiatives. Organize and interpret current performance, yearly trends, and predicted performance of assigned metrics within the context of STARS Program compliance.</li><li>Participates in strategic projects that will address the enhancement of the provider&rsquo;s experience and growth while promoting the improvement of access to care, service, and quality.</li><li>Establishes and complies with meeting schedules, both internal and external. Defines priorities and updates the schedule to ensure important or pending issues with providers are discussed and addressed within the established schedule.</li><li>Must comply fully and consistently with all company policies and procedures, with local and federal laws as well as with the regulations applicable to our Industry, to maintain appropriate business and employment practices.</li><li>May carry out other duties and responsibilities as assigned, according to the requirements of education and experience contained in this document.</li></ul>
MINIMUM QUALIFICATIONS:
Education and Experience: Bachelor&rsquo;s Degree in Business Administration, Health Services Administration, or related fields. At least two (2) years of experience managing healthcare provider interactions in customer service roles, including resolving inquiries and escalations, applying knowledge of healthcare insurance claims and grievance processes, and experience drafting professional documentation (letters, manuals, policies). Experience facilitating provider orientation, meetings, presentations, or training sessions is preferred.
&ldquo;Proven experience may be replaced by previously established requirements.&rdquo;
Certifications / Licenses: A Driver's License valid in the Commonwealth of Puerto Rico is required.
Other: Knowledge of medical billing. Basic knowledge of provider database systems. Familiarity with CMS regulations, provider communication standards, and compliance requirements related to provider education and network operations.
Languages: 
Spanish &ndash; Intermediate (comprehensive, writing and verbal) 
English &ndash; Intermediate (comprehensive, writing and verbal) 
&ldquo;We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.&rdquo;</div>

Especialista en Desarrollo de la Red

Tax Law Solutions

Job Purpose Serving as the primary liaison for TLS, this role ensures seamless and timely communication with prospects and existing clients, drives client satisfaction, and supports internal teams throughout the onboarding, implementation, and service lifecycle.The Client Support Specialist is an essential part of the TLS Sales Contractors, the PRS Implementation and Operations teams, providing essential support throughout the sales and entire implementation processes.The Client Support Specialist is responsible for delivering exceptional customer service to strengthen client acquisition, retention, and continuous service satisfaction.Responsibilities:<ul><li>Become familiar with all TLS processes, products, and cross-functional operations.</li></ul>Work independently and as a problem solver with minimum supervision.<ul><li>Ensure great client satisfaction during the TLS-Client relationship.</li><li>Ensure client acquisition, retention, and continuous service satisfaction, which directly impacts TLS revenue and sustainability.</li><li>Maintain continuous and effective communication with the Sales Representatives, PRS Implementation team, and TLS Management to ensure ongoing client satisfaction.</li><li>Assist the Operations Manager, Sales Representatives, and PRS Implementation Team in maintaining strong client relations while supporting TLS&rsquo;s revenue objectives.</li><li>Support the Sales Department by evaluating next steps, suggesting improvements, and ensuring timely completion of the sales cycle.</li><li>Advise, suggest improvements, and gather next steps to ensure the completion of the implementation process in the expected time.</li><li>Liaison with the PRS Implementation team by comparing and evaluating the best course of action in ensuring the accuracy of client data and maintaining updated information on the PRS reports on a daily basis.</li><li>Proactively follow up with clients and/or all TLS departments throughout the implementation process and after the client has been fully implemented.</li><li>Proactively review, update, and suggest PRS implementation process improvements as needed.</li><li>Provide support to the consulting services team as required.</li><li>Ensure all client information, sales progress, PRS updates, and communication are accurately recorded in Zoho CRM.</li><li>Responsible for daily follow-up on emails, reply to client&rsquo;s inquiries within24-hour time frame, and/or acknowledge receipt of an email, notifying when the information will be provided by the Implementation team. Manage the PRS Client Report, Implementation Log Report, PRS consulting project master reports, and notes in Zoho CRM as needed to ensure excellent internal and external communications.</li><li>Maintain accurate client files and filing system in Box for all client documents, including, but not limited to: executed agreements, reports, business financials, presentations, meeting recaps, and some other relevant communication, etc.</li><li>Manage and track documents sent via Zoho Sign or Box Sign to prospects, clients, consultants, and/or other individuals involved in the implementation process.</li><li>Send documentation such as service agreements, amendments, or invoices right after the presentation to prospects, clients, consultants, and/or other individuals involved in the PRS implementation process using Zoho Sign, Box Sign, or any other company-approved tools.</li><li>Coordinate, schedule, and notify client meetings or presentations with the PRS Implementation team, as needed.</li><li>Participate in internal and prospect/client meetings, providing suggestions and documenting next steps, including client or management responsibilities, to be stored electronically in Box.</li><li>Provide cross-functional support by updating and managing documentation for PowerPoint presentations and other materials required for the client meetings.</li><li>Assist in updating and maintaining manuals, procedures, and/or SOPs for all PRS products and services, as needed.</li><li>Collaborate with marketing strategies to promote business and support the corporate marketing efforts.</li><li>Assist the TLS Executive Administrative Assistant in welcoming guests and clients by greeting them in person or on the telephone, answering or directing inquiries, as needed.</li><li>Operate office machines, such as photocopiers and scanners, voice mail systems, and personal computers.</li></ul>Collaborate and assist other TLS team members, such as the TLS Executive Administrative, as needed.<ul><li>Other projects as assigned by the TLS Client Support Supervisor, TLS Operations Manager, and/or TLS Management.</li></ul>Qualifications and Requirements<ul><li>Bachelor&rsquo;s Degree in one of the following fields: Marketing, Communication, Business Administration, Marketing or Advertising with a minimum of three (3) years of relevant work experience, preferably coordinating projects, activities, and services, office administration or related fields; or Associate Degree with a minimum of five (5) years relevant work experience, preferably coordinating projects, activities, services, office administration or related fields.</li><li>High level of interpersonal skills with an ability to handle sensitive and confidential situations and documentation.</li><li>Communication skills to positively engage customers and retain their loyalty.</li><li>Excellent telephone and oral communication skills in English and Spanish.</li><li>Excellent spelling, grammar, and written communication skills in English and Spanish.</li><li>Attention to detail in composing, typing, and proofing materials; establishing priorities and meeting deadlines.</li><li>Extensive knowledge of computer software, such as Windows, Microsoft Office, Outlook, and the Internet, with vast experience in Excel and PowerPoint.</li></ul>The listed salary range is based on candidates with a Bachelor&rsquo;s degree and 3&ndash;5 years of relevant experience.Job Type: Full-timePay: $38,400.00 - $44,600.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>How many years of experience supporting coordination, client support, administrative processes, or similar operational functions?</li><li>Are you willing to take a drug test, in accordance with local law/regulations?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: Hybrid remote in San Juan, PR 00918

Client Support Specialist - Tax Law Solutions

The Condado Plaza Hotel

<div>Acknowledge escorts arriving guests/customer in a friendly, courteous manner to and from their accommodations, assisting and transporting their luggage, acquaints each guest with room and features, facilities overview and outlets. Handle guests/customer correspondence and special deliveries and offer assistance, all in a professional and friendly manner in accordance with hotel standards.<ul><li>
Greets guests/customers immediately with a friendly and sincere welcome. Open doors for guests/customer, offer warm and sincere welcome to the hotel.</li><li>
Retrieves guest/customer items from cars, busses, vans and carts. Grasp, lift, carry and /or load luggage and packages onto a bell cart to transport items throughout hotel to designated room(s) or area.</li><li>
Navigates bell cart through public areas, guest/customer room corridors and to elevators.</li><li>
Approaches and offers luggage assistance as guests/customer arrive or depart.</li><li>
Perform room deliveries, departure letters, other amenities or gifts as needed.</li><li>
Escorts guests/customer to accommodations, visually inspects rooms and telephone and deficiencies such as towels to housekeeping immediately. Points out room features, amenities and directory for reference.</li><li>
Listens and responds to guest/customer inquiries using a positive, body language and clear speaking voice.</li><li>
Answers questions and offer assistance giving accurate information regarding outlet hours of operations, hotel services, directions to local attractions or function rooms, car rentals, shuttle service etc.</li><li>
Organizes and stores luggage as necessary in a designated area.</li><li>
Picks up and delivers guest/customer laundry to and from guest/customer rooms in a timely, accurate manner.</li><li>
Delivers morning newspapers, departure notices, mail, packages, faxes, flowers, special deliveries, etc. to specific guest/customer rooms.</li><li>
Greets and opens main doors for all guest/customer and visitors.</li><li>
Maintains and posts hotel reader boards and public area signage.</li><li>
Cleans and polishes carts and other equipment used in the department.</li><li>
Properly answers the bell desk phone and provide information as needed.</li><li>
Reads and matches luggage tags, write claim tickets and detach receipt portion to give to guest/customer to claim their luggage.</li><li>
Keeps work area clean and organized.</li><li>
Assist the department with any movement of boxes as well as department supplies storage.</li><li>
Maintain guest/customer privacy at all times and guest/customer room numbers cannot be divulged.</li><li>
Must comply with tip reporting procedures according to the hotel policies and State regulations.</li><li>
Maintaining the bell closet in an organized and neat form.</li><li>
Follow the lost &amp; found procedures.</li><li>
Attend training for team members.</li><li>
Follow hotel standards for safety and security.</li><li>
Attend all mandatory meetings.</li></ul>
Requirements:<ul><li>
Highschool diploma or equivalent</li><li>
Bilingual- English and Spanish</li><li>
Full availability (nights, weekends and holidays)</li></ul></div>

Bellperson

1-800-LAW-FIRM

Job Summary We are seeking a dedicated and detail-oriented Case Manager to join our legal team. The ideal candidate will be responsible for managing a diverse caseload, providing support to clients, and ensuring that all legal processes are followed efficiently. This role requires a strong understanding of personal injury law, exceptional organizational skills, and the ability to communicate effectively with clients and legal professionals.Responsibilities<ul><li>Manage and oversee a variety of legal cases, ensuring timely progress and adherence to deadlines.</li><li>Conduct interviews with clients to gather necessary information and assess their needs.</li><li>Perform legal research using tools such as Bloomberg Law to support case preparation.</li><li>Draft legal documents, including demand letters, pleadings, and correspondence, ensuring accuracy and compliance with relevant laws.</li><li>Review documents for completeness and relevance, maintaining organized files within document management systems.</li><li>Collaborate with attorneys on case strategy and provide executive administrative support as needed.</li><li>Maintain effective communication with clients regarding case status and next steps.</li><li>Utilize project management skills to coordinate tasks and manage timelines effectively.</li><li>Assist in the preparation for litigation by organizing evidence and preparing exhibits.</li></ul>Skills<ul><li>Proficient in personal injury, environmental law, mass torts, mass arbitration, and litigation processes.</li><li>Experience with document management systems, and legal case management software.</li><li>Strong interviewing skills combined with excellent writing skills for drafting legal documents.</li><li>Ability to conduct thorough legal research and analysis effectively.</li><li>Demonstrated organizational skills with attention to detail in data entry, clerical tasks, filing, and proofreading documents.</li><li>Familiarity with transcription processes and phone etiquette in a professional setting.</li><li>Previous paralegal experience or legal administrative experience is highly desirable. Join our team as a Case Manager where you will play a crucial role in supporting our clients through their legal journeys while enhancing your career in the legal field!</li></ul>Job Type: Full-timePay: $28,000.00 - $45,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Profit sharing</li><li>Vision insurance</li></ul>Work Location: In person

Paralegal/Case Manager

Okie Dokie

Are you passionate about caring for others? Do you have experience in child care or senior care and want flexible opportunities during the week and weekends?Okie Dokie is a digital platform that connects trusted caregivers with families who need reliable child care and other caregiving services. If you love making a difference and want to grow your income doing what you love, this opportunity is for you!Location: Metropolitan Area &ndash; Services currently in Puerto RicoWe Are Looking For:<ul><li>Fully bilingual providers (English &amp; Spanish)</li><li>Availability weekdays and weekends</li><li>Experience in child care and/or senior care</li><li>Responsible, compassionate, and professional individuals</li></ul>Child Care Services You Can Offer:<ul><li>Babysitting</li><li>Tutoring</li><li>Overnight Care</li><li>After School Care</li><li>Special Needs Support</li></ul>Senior Care Services You Can Offer:<ul><li>Nursing support (licensed professionals welcome)</li><li>Companionship</li><li>Transportation to appointments or errands</li><li>Overnight care</li><li>Assistance with daily living activities</li></ul>(First Aid &amp; CPR certification required for both child and senior care providers.)Required DocumentsTo maintain a safe and trusted platform for families and caregivers, the following documents are required:<ul><li>First Aid Training &amp; Child and Infant CPR Certification</li><li>Valid Photo ID</li><li>Certificate of No Penal Record</li><li>Health Certificate</li><li>Sex Offender Registry Information</li><li>Merchant&rsquo;s Registry</li></ul>Why Join Okie Dokie?<ul><li>Flexible schedule</li><li>Work independently</li><li>Connect directly with families in your area</li><li>Offer multiple caregiving services</li><li>Earn income doing meaningful work</li></ul>Become part of a growing community dedicated to quality care. Download our provider's app, create a profile, upload your documents and start offering your caregiving services today.Learn more at:https://okiedokie.care/provider/Join Okie Dokie and start making a difference!Job Types: Full-time, Part-time, TemporaryPay: From $12.00 per hourExpected hours: 4 &ndash; 40 per weekBenefits:<ul><li>Flexible schedule</li></ul>Work Location: On the road

Now Hiring: Bilingual Caregivers (Child & Senior Care) – Metropolitan Area

Explore 7+ Call center and collection agent in San Juan this April. Find roles across top companies and apply now to boost your career.