customer service representative Jobs in Dubai United Arab Emirates

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call center agent Jobs in Dubai United Arab Emirates

call center agent

call center consultant

Tafaseel Group

Job Summary: We are seeking a highly motivated and customer-oriented Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner. Key Responsibilities: <ul> Handle inbound and outbound customer calls efficiently and professionally. Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations. Address customer inquiries, concerns, and complaints with empathy and professionalism. Escalate unresolved issues to the appropriate departments in a timely manner. Maintain detailed records of customer interactions, transactions, feedback, and complaints. Meet performance metrics including call quality, response time, and customer satisfaction. Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients. Collaborate with internal teams to resolve customer issues and improve service delivery. </ul> Requirements: <ul><li>Proven experience working in roles such as customer service, administrative support, or licensing support.</li><li>Minimum of 3 years in a customer service or call center role.</li><li>Excellent communication skills in English; Arabic speaker is required (additional languages are a plus).</li><li>Strong problem-solving and interpersonal skills.</li><li>Ability to work under pressure and manage multiple tasks efficiently.</li><li>Proficient in MS Office and CRM systems.</li><li>Flexible to work shifts, including weekends if required.</li></ul>

Call Center Agent - Sponsored Visa

Ageless Medical Center

A results-driven Call center Agent is required to join our team . The selected candidate will be responsible for converting inquiries into appointments, and providing exceptional customer service to our patients. His/her main responsibilities will be:-<ul><li>Full awareness with the clinic's services, medical procedures, and treatments to effectively communicate with patients.</li><li>Providing super-excellent service by answering queries, addressing concerns, and ensuring a positive patient experience.</li><li>Getting sure that all communications adhere to medical regulations and privacy laws.</li><li>Communicating with potential or existing patients to inform them about medical services, schedule appointments, and follow up on treatments.</li><li>Recording patient information, appointment details, and interactions accurately in the clinic's database.</li></ul>Qualifications<ul><li>Strong verbal and written communication skills in both Arabic &amp; English Language</li><li>Ability to handle different patients enquiries in same time</li><li>Managing multiple tasks and keeping track of appointments and follow-ups.</li><li>Has good knowledge for CRM software and other tools used for managing patient interactions</li></ul>Job Type: Full-timeJob Type: Full-timeApplication Question(s):<ul><li>Do you have a notice period, and how soon will you be able to join?</li></ul>Experience:<ul><li>HEALTHCARE: 1 year (Required)</li></ul>Language:<ul><li>ARABIC &amp; ENGLISH (Required)</li></ul>

AESTHETIC CALL CENTER AGENT

King's College Hospital London

King s College Hospital London Dubai is seeking a professional and customer-focused Call Centre Agent (Locum) to support our patient services team. This temporary role is ideal for individuals with strong communication skills and a passion for delivering exceptional service in a healthcare setting.
 About King s: 
As part of the prestigious King s College Hospital London network, our Dubai facilities are committed to providing world-class healthcare with a focus on patient experience, safety, and service excellence.
 Role Overview: 
The Call Centre Agent will be responsible for handling inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring a smooth and efficient communication experience.
 Key Responsibilities: 
<ul>
 <li>Answer incoming calls promptly and professionally.</li>
 <li>Assist patients with appointment scheduling, service information, and follow-ups.</li>
 <li>Handle patient inquiries and direct calls to appropriate departments.</li>
 <li>Maintain accurate records of calls and patient interactions.</li>
 <li>Ensure confidentiality and compliance with hospital policies.</li>
 <li>Support peak periods and special campaigns as needed.</li>
</ul>
 Requirements: 
<ul>
 <li>Previous experience in a call centre or customer service role (healthcare experience preferred).</li>
 <li>Excellent verbal communication and listening skills.</li>
 <li>Proficiency in using call centre software and CRM systems.</li>
 <li>Ability to multitask and remain calm under pressure.</li>
 <li>Fluent in English; Arabic or other languages are a plus.</li>
 <li>Availability for flexible shifts during the locum period.</li>
</ul>

Call Centre Agent (Locum)

redfordrecruiters

Key Responsibilities: <ul> <li> Manage end-to-end recruitment processes including sourcing, interviewing, and onboarding. </li> <li> Make outbound and inbound calls to candidates and clients for recruitment coordination. </li> <li> Screen CVs and shortlist qualified candidates according to job requirements. </li> <li> Schedule and confirm interviews between candidates and clients. </li> <li> Maintain candidate databases and update recruitment trackers regularly. </li> <li> Build and maintain strong professional relationships with clients and candidates. </li> <li> Handle queries and provide accurate job information over the phone or email. </li> <li> Work closely with the HR and operations team to meet recruitment targets. </li> <li> Ensure a professional and courteous approach in all communications. </li> </ul> Requirements: <ul> <li> Minimum 1 year of experience in recruitment, HR, or call centre operations. </li> <li> Excellent communication and interpersonal skills (English proficiency preferred). </li> <li> Strong organizational and multitasking abilities.</li> <li> Good computer literacy (MS Office, job portals, and email handling). </li> <li> Positive attitude, confidence, and ability to work under pressure. </li> <li> Candidates currently in the UAE are preferred. </li> </ul> Benefits: <ul> <li> Salary: AED 2,000 2,200 </li> <li> Accommodation provided </li> <li> Visa provided </li> <li> Career growth opportunities </li> </ul>

Experienced Telemarketing Executive / Call Centre Agent (CCA)

MyDoctor Healthcare LLC

Job Title: Telecaller &ndash; Healthcare SectorLocation: Dubai Experience Required: Minimum 1 year in telecalling within the healthcare industry Education: Bachelor's degree or equivalent preferred Availability: Immediate joiners preferred Shift: Day or Rotational (12-hour shift)Job Summary:We are seeking an experienced and service-oriented Telecaller for the healthcare sector to manage patient interactions over the phone. The ideal candidate will have prior experience in hospital or clinic-based telecalling and will be responsible for appointment scheduling, follow-ups, and patient support through effective communication.Key Responsibilities:<ul><li>Make outbound calls to patients for appointment reminders, follow-ups, and feedback.</li><li>Answer inbound calls from patients related to services, doctor availability, test reports, or billing.</li><li>Provide clear information about healthcare services, consultations, and procedures.</li><li>Coordinate with doctors, front desk, and medical staff to ensure smooth patient flow and communication.</li><li>Maintain and update patient records, call logs, and follow-up notes.</li><li>Address patient concerns with empathy and professionalism; escalate when needed.</li><li>Assist in basic clerical tasks related to calls and patient communication.</li></ul>Candidate Requirements:<ul><li>Minimum 1 year of experience in telecalling or patient communication in a hospital, clinic, or diagnostic lab.</li><li>Strong communication skills in English and local/regional languages.</li><li>Excellent telephone manners and ability to handle patient queries calmly.</li><li>Familiarity with healthcare systems, appointment software, or hospital workflow.</li><li>Basic knowledge of MS Office and data entry tools.</li><li>Compassionate, patient-focused, and professional attitude.</li></ul>Note:Only candidates with prior telecalling experience in the healthcare sector will be considered.Job Type: Full-timePay: AED4,500.00 - AED6,500.00 per monthApplication Question(s):<ul><li>Are you available on an immediate basis?</li></ul>Experience:<ul><li>Healthcare: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Tele caller (Healthcar sector)

Modern Aesthetics Poly Clinic

Lead Handling &amp; Sales<ul><li>Make outbound and receive inbound calls to engage leads</li><li>Respond to inquiries via WhatsApp, Instagram, website, and other platforms</li><li>Follow up with potential clients and convince them to visit the clinic</li><li>Understand client needs and recommend suitable treatments or services</li><li>Achieve and exceed monthly conversion targets</li></ul>Reporting &amp; Follow-ups<ul><li>Maintain accurate records of leads, follow-ups, and conversions</li><li>Prepare daily and weekly lead reports</li><li>Track source of leads and measure campaign effectiveness</li></ul>Light Reception Duties<ul><li>Greet walk-in clients when needed</li><li>Assist with appointment bookings and basic front desk coordination</li><li>Ensure smooth client communication before and after treatments</li></ul>Ideal Candidate:<ul><li>Strong communication &amp; persuasion skills</li><li>Sales or telemarketing background (preferably in beauty, wellness, or medical field)</li><li>Organized, proactive, and goal-oriented</li><li>Tech-savvy (WhatsApp Business, Google Sheets, CRM tools, etc.)</li><li>Professional and presentable</li></ul>Job Type: Full-timeExperience:<ul><li>aesthetics: 1 year (Preferred)</li></ul>Job Type: Full-timeJob Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthExperience:<ul><li>Aesthetic Clinic: 1 year (Preferred)</li></ul>

Aesthetic Clinic Call Center

Hogar Properties

Step Into the World of Success with Hogar PropertiesIn Dubai&rsquo;s fast-paced real estate market, excellence speaks louder than opportunity. At Hogar Properties, we don&rsquo;t just close deals we build legacies.If you&rsquo;re someone who thrives on results, values professionalism, and believes success is earned through passion and precision, you&rsquo;ll feel right at home here.Position: Investment ConsultantAs a Investment Consultant at Hogar Properties, you will play a leading role in connecting clients with Dubai&rsquo;s most sought-after developments, transforming visions into valuable investments.Key Responsibilities<ul><li>Manage premium property portfolios including sales, leasing, and off-plan transactions.</li><li>Conduct client consultations to understand investment goals and preferences.</li><li>Handle the complete sales cycle from viewings to negotiations and successful closures.</li><li>Build long-term relationships based on trust and expertise.</li><li>Stay updated on Dubai&rsquo;s evolving real estate trends, market insights, and regulations.</li></ul>Qualifications<ul><li>Minimum 1&ndash;2 years of real estate experience (UAE experience preferred).</li><li>Fluent in English; additional languages are a plus.</li><li>Valid RERA certification or real estate license (preferred).</li><li>Strong communication, negotiation, and presentation skills.</li><li>Confident, proactive, and performance-driven attitude.</li></ul>What We Offer<ul><li>Up to 70% commission on personal deals.</li><li>Bi-monthly payouts processed within 48 hours.</li><li>Daily verified leads from our in-house call center.</li><li>Advanced CRM and digital automation tools.</li><li>Access to a complete 360&deg; real estate portfolio: Sales, Leasing, and Off-Plan.</li><li>Continuous training and development through Hogar Academy.</li><li>Prestige Pass&trade; privileges including yacht, golf, and lounge access for top performers.</li><li>Fit Pass&trade; membership offering UAE-wide gym and wellness access.</li><li>Monthly content shoots and branding support to enhance your professional profile.</li></ul>Where Passion Meets PurposeAt Hogar Properties, success is not just promised it is earned, celebrated, and multiplied. This is more than a workplace; it is where achievers become leaders.Welcome to Hogar Properties. Where success feels like home.Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per month

Investment Consultant

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