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customer service representative

KILONEWTONS

Job Title: Customer Service Representative Location: Dubai, UAE Company: Kilonewtons Experience Required: Minimum 1 year in customer service
Job Description:
Kilonewtons is seeking enthusiastic and customer-focused Customer Service Representatives to join our team in Dubai. The ideal candidate will have excellent communication skills, a problem-solving attitude, and a passion for delivering outstanding service to our clients.
Key Responsibilities:
<ul>
<li>Handle customer inquiries via phone, email, and live chat in a professional manner.</li>
<li>Assist customers with product/service information, order processing, and issue resolution.</li>
<li>Maintain accurate records of customer interactions and transactions.</li>
<li>Escalate complex issues to the relevant department when necessary.</li>
<li>Meet and exceed customer satisfaction and service quality targets.</li>
<li>Stay updated on company products, services, and policies.</li>
</ul>
Requirements:
<ul>
<li>Minimum 1 year of experience in customer service (retail, call center, or hospitality preferred).</li>
<li>Excellent verbal and written communication skills in English (additional languages a plus).</li>
<li>Strong problem-solving skills and ability to work under pressure.</li>
<li>Proficiency in MS Office and CRM software.</li>
<li>High school diploma or equivalent (degree preferred).</li>
<li>Must be based in Dubai or willing to relocate.</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary + benefits.</li>
<li>Career growth opportunities.</li>
<li>Friendly and dynamic work environment.</li></ul>

Customer Service Representative

Washmen

<div><div>About Company</div><div>
Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well-recognized for its quality, consistency, and convenience. Washmen&rsquo;s mission is to replace your washing and drying machine using state-of-the-art technology and a user-friendly app. The service is aimed at people who lead busy lives and need quick solutions for tasks that consume big chunks of their day.</div><div>
Washmen operates in Dubai &amp; Abu Dhabi and caters to more than 60,000 users. Washmen&rsquo;s offices in Dubai, Beirut &amp; Istanbul are home to a steadily growing team of young professionals.</div><div></div><div> 
Job Overview</div><div>
We are looking for a Customer Service representative &ndash; English Speaking, who has experience in a call center. Our objective at Washmen is to deliver best-in-class customer service. This involves delighting our customers at every touch point that they interact with our company. Whether it be phone, SMS, email, in-app chat, or personal deliveries, the objective is to make sure the customer&rsquo;s experience is surprisingly good and exceeds his expectations. This requires friendliness, empathy, sympathy, compassion, humility, and a lot of patience.</div><div>
Washmen is gearing up to scale. Being part of one of the fastest-growing startups in the Middle East, Washmen will provide you with a unique experience; helping shape a company facing the adventures and challenges of growth.</div><div></div><div> 
Responsibilities</div><ul><li> Deliver superior service to customers by always positively surprising them.</li><li> Be proactive in handling potential customer difficulties</li><li> Be proactive in addressing potential operational breakdowns</li><li> Think like an owner and make suggestions to improve the business like an owner</li><li> Communicate with empathy and compassion</li><li> Learn and internalize the Washmen process for handling damage and missing item claims</li><li> Proactively manage customer expectations in a manner that is realistic</li><li> Manage the customer&rsquo;s experience and steer it towards a positive experience</li><li> Always be 2 steps ahead of any customer claim or resistance to a proposal and address it in advance</li><li> Develop and acquire a strong laundry and dry-cleaning knowledge base in order to address customer claims with confidence and explain cases. This relaxes customers and increases their trust in our service</li><li> Continuously suggest methods to improve the customer service process</li><li> Develop empathy</li><li> Learn the company&rsquo;s Customer Service Principles and learn to balance a Principle-based approach to customer service with our Procedural based approach</li><li> Always maintain a lighthearted, professional but very friendly and personal tone on the phone</li><li> Pursue continuous learning in the fields of communication, customer service, and laundry</li><li> Pursue knowledge in personal matters of interest at least 1 hour a week on company time</li><li> Identify personal limitations and request help from peers and management when you need it</li></ul><div>
</div><div>
Requirements</div><ul><li> Only Immediate joiners will be considered
</li><li> 2-4 years of experience in customer experience with a bachelor&rsquo;s degree.</li><li> Excellent English communication skills, written and spoken.</li></ul><div>
</div><div>
Job Type: Full-time</div><div>
Work Location: Jabal Ali</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Confidential

Job Title: Customer Service Representative Location: On-site (Dubai, UAE) Salary: AED 1,700 – 3,000 per month (maximum) + Attractive Incentives Languages Required: Gujarati, Telugu, Kannada, and Hindi Job Type: Full-Time Shifts: 11-hour rotational Benefits: VISA, Food, and Accommodation provided&nbsp;<h3>Key Responsibilities</h3>&nbsp;<ul><li>Handle inbound and outbound chats and calls to assist users on the platform.</li><li>Promote platform features, offers, bonuses, and promotions to increase user activity and engagement.</li><li>Support users with account registration, deposits, withdrawals, and general queries.</li><li>Work towards achieving daily, weekly, and monthly performance targets.</li><li>Maintain accurate records of leads, conversations, and user interactions.</li><li>Use Excel for tracking data, updating reports, and monitoring performance.</li><li>Provide professional, empathetic, and persuasive communication to ensure a positive customer experience.</li><li>&nbsp;</li></ul><h3>Requirements</h3>&nbsp;<ul><li>Previous customer service or telesales experience preferred (experience in gaming or fintech domains is a plus).</li><li>Fluency in Gujarati, Telugu, Kannada, and Hindi is mandatory.</li><li>Basic knowledge of Excel (data entry and formulas).</li><li>Strong communication and problem-solving skills.</li><li>Comfortable working in rotational day shifts.</li><li>Immediate joiners preferred.</li></ul>

MB Services FZ LLC

MB Services FZ LLC is currently seeking Portuguese Customer Service Representatives to join our growing team. We are looking for Dubai-based individuals who are fluent in English and Portuguese. *Please only apply if you have fluency in both languages.As a Portuguese Customer Service Representative, you will be responsible for handling customer inquiries and providing assistance through various communication channels such as phone, email, and chat. You will also be expected to maintain accurate and up-to-date customer records and provide timely and effective solutions to customer issues. You should also be able to work in rotational shifts. Prior back-office experience will be a plus.<ul><li>Salary: AED 6000 - 8, 000</li><li>Location: Dubai Outsource City (on-site)</li><li>Benefits: Visa &amp; Medical Insurance</li><li>5 Days a Week</li></ul>If you are interested in this opportunity and meet the requirements listed above, please submit your resume to hr@mbservices.net. The email subject should be &ldquo;Portuguese Customer Service Representative&rdquo;.We thank all applicants for their interest, however, only those selected for an interview will be contacted.Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Do you accept &amp; acknowledge the salary range of AED 6,000 - AED 8,000 for this position?</li><li>If selected, how soon would you be available to start? Please confirm your notice period or earliest start date.</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>Portuguese (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Portuguese Customer Service Representative

Avery Dennison

<div>
 
 
 About Avery Dennison
 
 
 
 
 
 Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
 
 
 
 
 
 Avery Dennison is an equal opportunity employer.
 
 
 
 Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via Requestaccomodation@eu.averydennison.com.
 
 
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 
 Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
 
 
 
 </li>
 <li>
 
 Provides telephone customer service regarding company's services and/or products.
 
 
 
 </li>
 <li>
 
 Identifies customer's needs and determines appropriate action
 
 
 
 </li>
 <li>
 
 Promotes and sells the company's products or services.
 
 
 
 </li>
 <li>
 
 Investigates and resolves complaints.
 
 
 
 </li>
 <li>
 
 Uses a computer system to track questions and answers as well as enter and track the status of orders.
 
 
 
 </li>
 <li>
 
 Evaluates and resolves customer complaints professionally and tactfully.
 
 
 
 </li>
 <li>
 
 Negotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
 
 
 
 </li>
 <li>
 
 Authorizes credit memos/refunds within policy and according to established procedures.
 
 
 
 </li>
 <li>
 
 Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
 
 
 
 </li>
 <li>
 
 Implement account service strategies.
 
 
 
 </li>
 <li>
 
 Principal liaison with marketing and sales for assigned customers.
 
 
 
 </li>
 <li>
 
 Implementation of marketing programs for assigned accounts.
 
 
 
 </li>
 <li>
 
 Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations and sample department coordination.
 
 
 
 </li>
 <li>
 
 Initiate and implement initiatives which improve customer service and responsiveness.
 
 
 
 </li>
 <li>
 
 Coordinate with Logistics and Operations on capacity planning and scheduling.
 
 
 
 </li>
 <li>
 
 Champion customer needs and follow up on customer inquiries.
 
 
 
 </li>
 <li>
 
 Provide responsive order management support including order entry, or expediting and shipment information to customers.
 
 
 
 </li>
 <li>
 
 Proactively communicate supply chain issues and provide alternatives.
 
 
 
 </li>
 <li>
 
 Attend technical training seminars.
 
 
 
 </li>
 <li>
 
 Back-up team-members when workload makes this necessary.
 
 
 
 </li>
 <li>
 
 Partner with Inside Sales to assist in achieving sales goals.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Experience working with Printing Industry preferred.
 
 
 
 </li>
 <li>
 
 Degree or Equivalent Diploma required.
 
 
 
 </li>
 <li>
 
 2- 3 years Customer Service or related experience is a plus.
 
 
 
 </li>
 <li>
 
 Good written, verbal and telephone communication skills.
 
 
 
 </li>
 <li>
 
 Good data entry and organizational skills. Detailed oriented and good follow-up skills
 
 
 
 </li>
 <li>
 
 Able to effectively manage many priorities and issues.
 
 
 
 </li>
 <li>
 
 Understanding of applicable computer systems, such as Microsoft Office, Google Suite.
 
 
 
 </li>
 </ul>
</div>

AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 Delivering high level of service to customers by managing end to end order to cash process with high level of communication with all internal and external parties in the Middle East Region.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Managing essential day-to-day duties for the team and supervising team activities across Middle East &amp; African countries for Powder &amp; ASC Coatings business.
 </li>
 <li>
 Supporting the growth of the Wood Business in Oman and working with local cos based in Oman to ensure Complete Customer Satisfaction.
 </li>
 <li>
 Collaborating closely with Supply/Sales/Demand and Logistic, and serving as the initial point of contact for any issues for protective team
 </li>
 <li>
 To Manage and review task like OTIF, SLOB, and Back Orders
 </li>
 <li>
 To manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationships
 </li>
 <li>
 Manages the order-to-cash process with excellence in order processing.
 </li>
 <li>
 Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
 </li>
 <li>
 Ensures order processing is handled correct and in full and is transferred to the transporters (logistics).
 </li>
 <li>
 Raises issues in delivery, documentation and/or invoices process with Supervisor.
 </li>
 <li>
 Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
 </li>
 <li>
 Obtains adequate customer and product knowledge to find solutions for customer needs (e.g., additional and/or alternative products).
 </li>
 <li>
 Makes proposals for improvements on work processes.
 </li>
 <li>
 Completes registering / filing / archiving of customer service-related documentation.
 </li>
 <li>
 Assures cooperation between customer service and field force regarding administration of customers&rsquo; orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.
 </li>
 <li>
 Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 University graduate or equivalent.
 </li>
 <li>
 This role requires written and spoken skills in Arabic and English languages.
 
 
 </li>
 </ul>
 
 Management And General Skills
 
 
 
 <ul>
 <li>
 Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment
 </li>
 <li>
 MS Office (Excel / Word / PowerPoint)
 </li>
 <li>
 Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently
 
 
 </li>
 </ul>
 
 Functional Skills
 
 
 
 <ul>
 <li>
 Knowledge of ERP systems and Order to cash processes in a Business-to-Business environment
 </li>
 <li>
 Sound understanding of other functional areas: sales, supply chain, marketing, and logistics
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2-3 years customer service experience required
 </li>
 <li>
 SAP experience is a distinct advantage
 
 
 </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 47467
</div>

About AkzoNobelSince 1792, we ve been supplying the innovative paints and coatings that help to color people s lives and protect what matters most. Our world class portfolio of brands   including Dulux, International, Sikkens and Interpon   is trusted by customers around the globe. We re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It s what you d expect from a pioneering and long-established paints company that s dedicated to providing sustainable solutions and preserving the best of what we have today   while creating an even better tomorrow. Let s paint the future together.For more information please visit www.akzonobel.com  2024 Akzo Nobel N.V. All rights reserved.Job PurposeDelivering high level of service to customers by managing end to end order to cash process with high level of communication with all internal and external parties in the Middle East Region.Key AccountabilitiesManaging essential day-to-day duties for the team and supervising team activities across Middle East &amp; African countries for Powder &amp; ASC Coatings business.Supporting the growth of the Wood Business in Oman and working with local cos based in Oman to ensure Complete Customer Satisfaction.Collaborating closely with Supply/Sales/Demand and Logistic, and serving as the initial point of contact for any issues for protective teamTo Manage and review task like OTIF, SLOB, and Back OrdersTo manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationshipsManages the order-to-cash process with excellence in order processing.Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.Ensures order processing is handled correct and in full and is transferred to the transporters (logistics).Raises issues in delivery, documentation and/or invoices process with Supervisor.Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.Obtains adequate customer and product knowledge to find solutions for customer needs (e.g., additional and/or alternative products).Makes proposals for improvements on work processes.Completes registering / filing / archiving of customer service-related documentation.Assures cooperation between customer service and field force regarding administration of customers  orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations.RequirementsEducation University graduate or equivalent.This role requires written and spoken skills in Arabic and English languages.Management And General SkillsMust be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environmentMS Office (Excel / Word / PowerPoint)Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficientlyFunctional SkillsKnowledge of ERP systems and Order to cash processes in a Business-to-Business environmentSound understanding of other functional areas: sales, supply chain, marketing, and logisticsExperience2-3 years customer service experience requiredSAP experience is a distinct advantageAt AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.Requisition ID: 47467

Explore 4623+ Customer service representative in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

4623 customer service representative jobs IN Dubai United Arab Emirates

Customer Service Representative

Customer Service Representative

Customer Service Representative

Portuguese Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative