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Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
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Customer Service Specialist ME

MB Services

<p>As an Austrian Customer Service Representative, you will be responsible for handling customer inquiries and providing assistance through various communication channels such as phone, email, and chat. You will also be expected to maintain accurate and up-to-date customer records and provide timely and effective solutions to customer issues. You should also be able to work in rotational shifts.</p>
<p> </p>

Austrian Customer Service Specialist

<p>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</p><p>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</p><p>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</p><p>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</p><p>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</p><p>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</p><p>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</p><p>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</p>

TALENTMATE

A leading recruitment agency in Dubai is seeking an Airport Customer Service Agent to provide exceptional service to travelers. The agent will assist with check-ins, boarding, and inquiries while ensuring compliance with airport protocols. Ideal candidates will possess excellent communication skills and the ability to thrive in a fast-paced environment. The position requires flexibility to work various hours, including nights and weekends.

Dubai Airport Customer Service Specialist - Flexible Hours

Foodics

Customer Support Specialist <p><b>Overview</b></p><p>Foodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.</p><p><b>The Job in a Nutshell</b></p><p>As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times.</p> Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

A&F Auto Repair

<p><b>About Us:</b></p><p>Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.</p><p><b>Job Summary:</b></p><p>The Post-Service Follow-Up Specialist will be responsible for engaging with customers after service delivery, gathering feedback, and addressing any post-service issues or concerns. This role is designed to enhance customer satisfaction, identify opportunities for improvement, and contribute to our ongoing commitment to delivering exceptional service.</p><p><b>Key KPI:</b></p><ul><li>PSF/VOC</li><li>Collection of NPS (Net Promoter Score) of approximately 80% + of customer.</li><li>Positive Google Reviews- a minimum numbers of reviews per agent per month.</li><li>QC for calls</li><li>PoC for SC customer issues escalated</li></ul><p><b>Key Responsibilities:</b></p><ul><li><b>Customer Engagement &amp; Issue Resolution:</b></li><li>Reach out to customers after service delivery to gather feedback on their experience.</li><li>Establish a proactive and positive communication channel to strengthen our relationship with customers.</li><li>Address any concerns or issues raised by customers post-service and work collaboratively with relevant departments for swift resolution.</li><li>Record and analyze feedback to identify recurring issues and opportunities for improvement.</li><li><b>Feedback Analysis and Reporting:</b></li><li>Analyze post-service feedback to identify trends and areas for improvement.</li><li>Prepare detailed reports for management, highlighting both positive feedback and areas for enhancement.</li><li>Collecting Positive Google reviews</li><li><b>Customer Retention Initiatives &amp; Process Improvement:</b></li><li>Develop and implement initiatives to enhance customer loyalty and retention.</li><li>Collaborate with marketing and customer service teams to create targeted campaigns for post-service engagement.</li><li>Work closely with relevant departments to implement process improvements based on post-service feedback.</li><li>Ensure continuous alignment of services with customer expectations.</li><li><b>Quality check:</b></li><li>Foster a customer-centric culture within the organization.</li><li>Make sure that the CC/ Happiness staff are following trained protocols by the company</li></ul><p><b>Qualifications and Skills:</b></p><ul><li>The ideal candidate for the Post-Service Follow-Up Specialist role should possess excellent communication skills, empathy, and a customer-centric mindset.</li><li>Previous experience in customer service, relationship management, Call-centre or a related field is desirable.</li></ul><p><b>Benefits</b></p><ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li></ul><p><b>How to Apply:</b></p><p>If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to <b>recruiter@battmobile.ae</b> Please include the position title in the subject line of your email. We look forward to hearing from you!</p><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p>

Post Service Feedback Agent

MatchAwards

<b>Overview</b>:Embark on an exciting journey with our vibrant team as a Remote Customer Service &amp; Support Specialist. This position is perfect for problem-solvers who excel at enhancing customer interactions and delivering excellent service. Join us to make a significant impact through top-notch service.Key Duties:Address customer inquiries and concerns through phone, email, and live chat with empathy and expertise.Provide detailed information about our products, services, and pricing.Work closely with colleagues across various departments to ensure quick and effective resolution of customer issues.Qualifications:1-3 years of experience in customer service or a related field.Outstanding communication skills, including superb phone manners and clear articulation.Excellent multitasking abilities and the skill to stay organized in a fast-moving environment.Basic knowledge of cryptocurrencies, with comprehensive training provided.Why You Should Apply:If you're driven to positively influence customer relationships and thrive in a nurturing and inventive company, this role is tailor-made for you. We provide a dynamic workplace that fosters growth and makes a real difference. Are you ready to be a part of our team? Apply now!

Customer Service Representative

Explore 7479+ Customer service specialist in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

7479 customer service specialist jobs IN Dubai United Arab Emirates

Customer Service Specialist ME

Austrian Customer Service Specialist

Customer Service Specialist ME

Dubai Airport Customer Service Specialist - Flexible Hours

Customer Support Specialist

Post Service Feedback Agent

Customer Service Representative