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Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
<p>Were you missing anything in this job ad? Please share your feedback with us by clicking here.</p></div></div></div><p></p>

Customer Service Specialist ME

<p>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</p><p>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</p><p>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</p><p>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</p><p>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</p><p>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</p><p>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</p><p>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</p>

TALENTMATE

A leading recruitment agency in Dubai is seeking an Airport Customer Service Agent to provide exceptional service to travelers. The agent will assist with check-ins, boarding, and inquiries while ensuring compliance with airport protocols. Ideal candidates will possess excellent communication skills and the ability to thrive in a fast-paced environment. The position requires flexibility to work various hours, including nights and weekends.

Dubai Airport Customer Service Specialist - Flexible Hours

Foodics

Customer Support Specialist <p><b>Overview</b></p><p>Foodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.</p><p><b>The Job in a Nutshell</b></p><p>As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times.</p> Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

Stryker

<div><h3 class="jobSectionHeader"><b>Why join Stryker?</b></h3>
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.<br>
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<h3 class="jobSectionHeader"><b>
Job description</b></h3>
We are excited to be named one of the World&rsquo;s Best Workplaces by Fortune Magazine!
<br>
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards &ndash; not to mention various social and recreational activities, all of which are location specific.<div><p><b><br>
International Order Management Specialist &ndash; Dubai</b></p><p></p><p>
As an International Order Management Specialist based in Dubai, you will play a key role in ensuring Stryker&rsquo;s customers receive exceptional service through seamless order management, on-time delivery, and efficient operational support. Reporting to the International Customer Service Manager, you will coordinate orders, shipments, and documentation, support processes, and assist with tender submissions. This is an exciting opportunity for a proactive, detail-oriented professional who thrives in a collaborative, fast-paced environment and wants to make a tangible impact on customer satisfaction and business success.</p><p></p><p><b>
What You Will Do</b></p><ul><li><p>
Coordinate customer orders, ensuring timely processing, confirmation, shipment, and accurate documentation.</p></li><li><p>
Audit and manage inventory, liaising with warehouses and 3PL partners to maintain stock availability and rotation.</p></li><li><p>
Provide client support, including managing returns, credits, repairs, and responding to customer inquiries.</p></li><li><p>
Support internal teams with operational and business support, including price checks, availability, reporting, and document preparation.</p></li><li><p>
Assist with tender preparation and submission by gathering required documentation, ensuring compliance with internal and external requirements.</p></li><li><p>
Maintain customer and distributor records, including letters of authorization, agreements, and order history.</p></li><li><p>
Collaborate with Finance, RAQA, Purchasing, and Technical Service teams to ensure compliance and timely resolution of operational issues.</p></li><li><p>
Participate in projects and initiatives to improve customer service, processes, and operational efficiency.</p></li></ul><p></p><p><b>
What You Will Need</b></p><p><b><i>
Required:</i></b></p><ul><li><p>
Bachelor&rsquo;s degree in Business, Logistics, or related discipline, or equivalent experience</p></li><li><p>
0-4 years&rsquo; experience in customer service, order management, or operational support within an international environment</p></li><li><p>
Experience in ERP systems (Oracle, SAP) and reports in Power BI</p></li><li><p>
Excellent command of English and Arabic, both written and spoken</p></li><li><p>
Strong analytical, organizational, and problem-solving skills</p></li><li><p>
Ability to take ownership, work independently, and collaborate with diverse teams</p></li></ul><p></p><p><b><i>
Preferred:</i></b></p><ul><li><p>
Knowledge of international trade and export documentation</p></li><li><p>
Experience in medical device or healthcare industry</p></li></ul><p></p><p>
Diversity is important to us. We welcome applications from people regardless of their ethnic, national or social origin, gender, disability, age, or sexual identity.</p><p></p><p>
Please note that the internal job title may differ from the advertised title.</p></div><p></p>
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.</div>

International Order Management Specialist – Dubai

Magic

<p>Magic Global Village, Dubai, United Arab Emirates</p> <b>Overview</b> <p><b>Join or sign in to find your next job</b></p><p><b>Role:</b> Bilingual Customer Support Specialist - Freelance, Remote</p><p>Magic Global Village, Dubai, United Arab Emirates</p><p>Join to apply for the <b>Bilingual Customer Support Specialist - Freelance, Remote</b> role at <b>Magic</b></p><p><b>Location:</b> Global+</p><p><b>Compensation:</b> $7.00 / hour</p> <b>Description</b> <p>About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.</p><p><b>Why does this role exist?</b> This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching.</p> <b>The Impact you'll make</b> <p><b>Customer Support & Communication</b></p><ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul><p><b>Scheduling & Calendar Management</b></p><ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul><p><b>Student & Instructor Coordination</b></p><ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul><p><b>Administrative Organization</b></p><ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> <b>Skills, Knowledge and Expertise</b> <p><b>Required:</b></p><ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul><p><b>Your Superpowers:</b></p><ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul><p><b>You should apply if </b></p><ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> <b>What to expect</b> <p><b>Work Setup:</b></p><ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul><p><b>Working Hours:</b></p><ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul><p><b>Compensation:</b></p><ul><li>$7 per hour</li><li>No benefits package included</li></ul> <b>Benefits</b> <ul><li><b>Seniority level</b></li><li>Executive</li></ul> <b>Employment type</b> <ul><li>Part-time</li></ul> <b>Job function</b> <ul><li>Other</li><li>Industries: Software Development</li></ul><p>Referrals increase your chances of interviewing at Magic by 2x</p><p>Get notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.</p><p>Dubai, Dubai, United Arab Emirates 3 hours ago</p><p>Accounts Receivable Specialist - Freelance, Remote</p><p>Global Village, Dubai, United Arab Emirates 2 days ago</p><p>ATM Technician Customer Support (UAE Nationals only)</p><p>Bilingual Executive Assistant - Freelance, Remote</p><p>Global Village, Dubai, United Arab Emirates 1 month ago</p><p>Global Village, Dubai, United Arab Emirates 23 hours ago</p><p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Bilingual Customer Support Specialist - Freelance, Remote

<div>
 As an International Order Management Specialist based in Dubai, you will play a key role in ensuring Stryker&rsquo;s customers receive exceptional service through seamless order management, on-time delivery, and efficient operational support. Reporting to the International Customer Service Manager, you will coordinate orders, shipments, and documentation, support processes, and assist with tender submissions. This is an exciting opportunity for a proactive, detail-oriented professional who thrives in a collaborative, fast-paced environment and wants to make a tangible impact on customer satisfaction and business success.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate customer orders, ensuring timely processing, confirmation, shipment, and accurate documentation.
  </li>
  <li>
   Audit and manage inventory, liaising with warehouses and 3PL partners to maintain stock availability and rotation.
  </li>
  <li>
   Provide client support, including managing returns, credits, repairs, and responding to customer inquiries.
  </li>
  <li>
   Support internal teams with operational and business support, including price checks, availability, reporting, and document preparation.
  </li>
  <li>
   Assist with tender preparation and submission by gathering required documentation, ensuring compliance with internal and external requirements.
  </li>
  <li>
   Maintain customer and distributor records, including letters of authorization, agreements, and order history.
  </li>
  <li>
   Collaborate with Finance, RAQA, Purchasing, and Technical Service teams to ensure compliance and timely resolution of operational issues.
  </li>
  <li>
   Participate in projects and initiatives to improve customer service, processes, and operational efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Need
  <br/>
  <br/>
 </strong>
 <strong>
  <em>
   Required:
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Logistics, or related discipline, or equivalent experience
  </li>
  <li>
   0-4 years&rsquo; experience in customer service, order management, or operational support within an international environment
  </li>
  <li>
   Experience in ERP systems (Oracle, SAP) and reports in Power BI
  </li>
  <li>
   Excellent command of English and Arabic, both written and spoken
  </li>
  <li>
   Strong analytical, organizational, and problem-solving skills
  </li>
  <li>
   Ability to take ownership, work independently, and collaborate with diverse teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Preferred:
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Knowledge of international trade and export documentation
  </li>
  <li>
   Experience in medical device or healthcare industry
   <br/>
   <br/>
  </li>
 </ul>
 Diversity is important to us. We welcome applications from people regardless of their ethnic, national or social origin, gender, disability, age, or sexual identity.
 <br/>
 <br/>
 Please note that the internal job title may differ from the advertised title.
 <br/>
 <br/>
 Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
</div>


Explore 3440+ Customer service specialist in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

3440 customer service specialist jobs IN Dubai United Arab Emirates

Customer Service Specialist ME

Customer Service Specialist ME

Dubai Airport Customer Service Specialist - Flexible Hours

Customer Support Specialist

International Order Management Specialist – Dubai

Bilingual Customer Support Specialist - Freelance, Remote

International Order Management Specialist – Dubai