call center supervisor ( bahrain based) Jobs in International Agreements Jobs In Manama

call center supervisor ( bahrain based)

customer service representative Jobs in International Agreements Jobs In Manama

customer service representative

sales coordinator Jobs in International Agreements Jobs In Manama

sales coordinator

tele-sales manager Jobs in International Agreements Jobs In Manama

tele-sales manager

tele-sales representative Jobs in International Agreements Jobs In Manama

tele-sales representative

call center

AHK Realty

We are seeking motivated and customer-focused Call Center Agents to join our Real Estate team. The ideal candidate will serve as the first point of contact for clients, providing professional customer service, handling inquiries, and supporting sales operations within the property sector.Key Responsibilities:<ul><li>Handle incoming and outgoing calls professionally to provide information about available properties, projects, and services.</li><li>Respond promptly to client inquiries through phone, email, and messaging platforms.</li><li>Qualify and forward potential leads to the sales team and ensure proper follow-up.</li><li>Maintain and update customer records, ensuring accuracy and confidentiality.</li><li>Schedule appointments and coordinate property viewings for sales agents.</li><li>Assist in client retention and satisfaction by providing high-quality customer service.</li><li>Record feedback and report recurring client concerns to management for improvement.</li><li>Meet daily, weekly, and monthly call and conversion targets.</li><li>Collaborate with the marketing and sales departments to align communication strategies.</li></ul>Qualifications &amp; Requirements:<ul><li>High school diploma or Bachelor&rsquo;s degree (preferred).</li><li>Minimum 1&ndash;2 years of experience in a call center, customer service, or real estate environment.</li><li>Excellent communication skills in English and Arabic (additional languages are an advantage).</li><li>Strong interpersonal and problem-solving skills.</li><li>Proficiency in Microsoft Office and CRM software (e.g., Salesforce, HubSpot, or similar).</li><li>Ability to handle a high volume of calls while maintaining professionalism.</li><li>Positive attitude, self-motivation, and attention to detail.</li></ul>Job Types: Full-time, PermanentEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Call Center: 2 years (Preferred)</li></ul>

Call Center

ANG Holdings WLL

Call Center ManagerWe are hiring an experienced Call Center Manager with a solid background in managing call center operations within the F&amp;B / Hospitality sector.Requirements:<ul><li>Must be currently in Bahrain</li><li>Minimum 5&ndash;10 years of experience in call center operations</li><li>At least 4&ndash;5 years in the same field (F&amp;B / restaurants / delivery operations)</li><li>Proven experience in handling:</li><li>Multi-branch order management</li><li>Customer complaints &amp; service recovery</li><li>Aggregators (Talabat, Jahez, Careem, etc.)</li><li>Call center KPIs, queue handling, and workforce management</li><li>Strong leadership skills and ability to manage a large team</li><li>Excellent analytical &amp; reporting skills</li><li>Ability to improve efficiency, reduce errors, and enhance service quality</li></ul>Only shortlisted candidates will be contacted. We Offer:<ul><li>Competitive salary</li><li>Career growth opportunities</li></ul>To Apply: Send your CV to: hr@pastaexpressgroup.comJob Type: Full-timeWork Location: In person

Call Center Manager

Air Arabia

<div>
 Date: 21 Oct 2025
 
 
 Company: Air Arabia PJSC (G9)
 
 
 Location:
 
 
 Manama, BH
 
 
 Country: BH
 
 
 
 Job Purpose
 
 
 
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
 </li>
 <li>
 Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
 </li>
 <li>
 Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
 </li>
 <li>
 Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
 </li>
 <li>
 As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
 </li>
 <li>
 Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
 </li>
 <li>
 Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
 </li>
 <li>
 Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
 </li>
 <li>
 Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
 </li>
 <li>
 Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 High School/Diploma or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools such as Microsoft Office.
 </li>
 <li>
 Good in English &amp; Arabic Languages.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
 </li>
 <li>
 Capability of understanding market trends and channeling them leading to effective customer care solutions.
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Ability to work for long hours and under pressure.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Call Center Agent - Bahrain

Braxtone Group

<div>
 The Call Center Supervisor is responsible for supervising and coordinating the daily activities
 
 
 of call center agents and administrative support staff. The role ensures efficient operation
 
 
 of the contact center, implements successful planning activities, oversees the recruitment
 
 
 and development of staff, and manages service delivery for both customer inquiries and
 
 
 operational functions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise day-to-day operations of the call center to ensure service quality and
 
 
 </li>
 </ul>
 efficiency.
 
 
 <ul>
 <li>
 Provide leadership, coaching, and support to team leaders and agents to
 
 
 </li>
 </ul>
 optimize performance and succession planning
 
 
 <ul>
 <li>
 Identify skill gaps and provide monthly one-on-one soft skills coaching for team
 
 
 </li>
 </ul>
 leaders and agents
 
 
 <ul>
 <li>
 Assist team leaders in handling complex customer complaints or inquiries and
 
 
 </li>
 </ul>
 escalate issues to higher management as necessary
 
 
 <ul>
 <li>
 Contribute to the design and implementation of new operational procedures
 
 
 </li>
 </ul>
 for improved service delivery
 
 
 <ul>
 <li>
 Ensure compliance with established procedures and company regulations.
 </li>
 <li>
 Maintain effective relationships with internal and external stakeholders to ensure
 
 
 </li>
 </ul>
 smooth delivery of services.
 
 
 <ul>
 <li>
 Stay informed of new products and services, ensuring the team is trained to
 
 
 </li>
 </ul>
 address customer queries
 
 
 <ul>
 <li>
 Support and promote company service quality initiatives.
 </li>
 <li>
 Coordinate with service providers regarding daily operations when applicable.
 </li>
 <li>
 Assist in motivating, recognizing, and organizing incentives for team members.
 </li>
 <li>
 Schedule shifts, monitor attendance, and manage leave arrangements for
 
 
 </li>
 </ul>
 agents and support staff.
 
 
 <ul>
 <li>
 May occasionally require work on weekends or evenings, and local business
 
 
 </li>
 </ul>
 trips as necessary
 
 
 
 Educational, Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Automotive, or a
 
 
 </li>
 </ul>
 related field.
 
 
 <ul>
 <li>
 Minimum 3 years of supervisory experience in call centers, customer service, or
 
 
 </li>
 </ul>
 insurance/motor service operations
 
 
 <ul>
 <li>
 Demonstrated leadership, coaching, and training abilities
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 strong customer service orientation and problem-solving skills
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and CRM software.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 Willingness to travel as needed.
 
 
 <ul>
 <li>
 Valid driver&rsquo;s license.
 
 
 </li>
 </ul>
 Location: Bahrain (With travel flexibility)
 
 
 
 Typical Working Conditions
 
 
 
 <ul>
 <li>
 Normal Working Hours 40 hours a week
 </li>
 <li>
 Working Timing 8:00 AM to 4:00 PM
 </li>
 <li>
 Work may require occasional weekend and/or evening work
 </li>
 <li>
 This job may require occasional business trips outside Bahrain
 </li>
 </ul>
</div>

CALL CENTER SUPERVISOR ( Bahrain Based)

The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries andoperational functions.&nbsp;&nbsp;Key Responsibilities:· Supervise day-to-day operations of the call center to ensure service quality andefficiency.· Provide leadership, coaching, and support to team leaders and agents tooptimize performance and succession planning· Identify skill gaps and provide monthly one-on-one soft skills coaching for teamleaders and agents· Assist team leaders in handling complex customer complaints or inquiries andescalate issues to higher management as necessary· Contribute to the design and implementation of new operational proceduresfor improved service delivery· Ensure compliance with established procedures and company regulations.· Maintain effective relationships with internal and external stakeholders to ensuresmooth delivery of services.· Stay informed of new products and services, ensuring the team is trained toaddress customer queries· Support and promote company service quality initiatives.· Coordinate with service providers regarding daily operations when applicable.· Assist in motivating, recognizing, and organizing incentives for team members.· Schedule shifts, monitor attendance, and manage leave arrangements foragents and support staff.· May occasionally require work on weekends or evenings, and local businesstrips as necessary&nbsp;Educational, Skills and Experience:· Bachelor’s degree in business administration, Marketing, Automotive, or arelated field.· Minimum 3 years of supervisory experience in call centers, customer service, orinsurance/motor service operations· Demonstrated leadership, coaching, and training abilities· Excellent communication, negotiation, and interpersonal skills.· strong customer service orientation and problem-solving skills · Strong analytical and problem-solving skills. · Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives. · Ability to work in a fast-paced, dynamic environment. · Proficiency in Microsoft Office Suite and CRM software.&nbsp;&nbsp;&nbsp;Additional Requirements:&nbsp;Willingness to travel as needed. · Valid driver’s license.&nbsp;&nbsp;Location: Bahrain (With travel flexibility)&nbsp;Typical Working Conditions· Normal Working Hours 40 hours a week· Working Timing 8:00 AM to 4:00 PM· Work may require occasional weekend and/or evening work· This job may require occasional business trips outside Bahrain

<figure class="table"><table><tbody><tr><td>Main Purpose of Job:&nbsp;&nbsp;The role of Lead Generation Agent involves calling potential customers to collect accurate vehicle and insurance information, which will be converted into qualified leads for our motor insurance sales team. Full training will be provided.&nbsp;</td></tr><tr><td>Duties &amp; Responsibilities&nbsp;<ul><li>Make outbound calls to customers to gather car and insurance details.</li><li>Accurately record and update customer information in the system.</li><li>Convert collected data into warm, qualified leads for the sales team.</li><li>Maintain professionalism and a positive attitude during customer interactions.</li><li>Meet lead generation targets.</li></ul>&nbsp;</td></tr><tr><td>Skills &amp; Qualifications<ul><li>Clear and confident communication skills over the phone.</li><li>Good listening skills and attention to detail in data entry.</li><li>Previous call center or customer contact experience is preferred (training provided).</li><li>Ability to work in a team-oriented and target-driven environment.</li></ul></td></tr><tr><td>Typical Working ConditionsNormal Working&nbsp;Hours (40 hours&nbsp;a&nbsp;week)Working&nbsp;Timing may include rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work &nbsp;&nbsp;</td></tr></tbody></table></figure>

Lead Generation Agent

<div>
 
 Brief Descriptionof Job Function
 
 
 
 The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
 
 
 This role requires an individual who is self-motivated with high levels of energy and drive. The Call
 
 
 Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
 
 
 <ul>
 <li>
 DUTIES ACTUALLY PERFORMED BY THIS POSITION:
 </li>
 <li>
 Answer all calls within 2 rings
 </li>
 <li>
 Cordial and positive tone of voice in all calls
 </li>
 <li>
 Focus on needs of the customer and provide for their queries and requests
 </li>
 <li>
 Sell, up-sell and cross-sell different products and services to the customer
 </li>
 <li>
 Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
 </li>
 <li>
 Data entry
 </li>
 <li>
 Filing and documentation management
 </li>
 <li>
 Updating information and ensuring accuracy of data records
 </li>
 <li>
 ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
 </li>
 <li>
 Minimum of high school certification
 </li>
 <li>
 Diploma and some form of work experience is preferred
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Good selling skills
 </li>
 <li>
 Positive energy and teamwork ethos
 </li>
 <li>
 Excellent written and oral communication skills.
 </li>
 <li>
 Strong English language
 </li>
 <li>
 Good understanding of the services
 </li>
 <li>
 Be highly computer literate, particularly in Microsoft Office Products.
 </li>
 <li>
 Targets
 
 
 </li>
 </ul>
 Key performance indicators and targets to be agreed.
 
 
 <ul>
 <li>
 Commission or incentives
 
 
 </li>
 </ul>
 
 Commissions Or Incentives To Be Agreed. Important Notes
 
 
 
 <ul>
 <li>
 Commission is only payable if all KPI targets are achieved.
 </li>
 <li>
 Typical Working Conditions
 
 
 </li>
 </ul>
 Normal Working Hours40 hours a week
 
 
 Working Timing is rotating shift.
 
 
 Work may require occasional weekend and/or evening work
</div>

Customer Service Representative

Explore 36+ Call center in International Agreements Jobs In Manama this December. Find roles across top companies and apply now to boost your career.

36 call center jobs IN International Agreements Jobs In Manama

Call Center

Call Center Manager

Call Center Agent - Bahrain

CALL CENTER SUPERVISOR ( Bahrain Based)

CALL CENTER SUPERVISOR ( Bahrain Based)

Lead Generation Agent

Customer Service Representative