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center operations manager

call center manager

dasman gate

responsible for staff in a call center, who they train, hire, monitor, and motivate. Their job is to make sure that the teams they oversee meet their company&rsquo;s goals and provide sufficient customer supportis a blend of analytics, team management, and human resource duties. develop objectives for a call center&rsquo;s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met. The main goal is productivity and efficiency, and managers must work with call center representatives. providing extra support and training, or developing new processes.the person in this role strives to look at the big picture and spot potential improvements as they come. Since they&rsquo;re in charge of a company&rsquo;s efficiency, they have to be able to look intuitively at their team to catch potential problems before they arise.performance goals include maintaining strong relationships within their team of agents and challenging existing business practices to find more effective ways to meet objectives.Education Requirements<ul><li>Bachelor&rsquo;s degree</li><li>6 years of related experience</li><li>Familiarity with telemarketing software</li></ul>Job Type: Full-time

Call Center Manager

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 The Interaction Center Supervisor will be managing a team, supervising the activities of the Call Centre, ensuring individual agents are performing against targets, reviewing their performance and coaching/training, preparing reports and analyzing data.
 
 
 
 Job Responsibilities&nbsp;
 
 
 
 The job holder will be responsibile for training, and preparing call center representatives to&nbsp;respond to customer questions and complaints and troubleshoot problems with services or products.
 
 <ul>
 <li>
 Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
 </li>
 <li>
 Answering agent questions regarding best practices or difficult calls.
 </li>
 <li>
 Identifying operational issues and suggesting possible improvements.
 </li>
 <li>
 Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
 </li>
 <li>
 Preparing reports and analyzing data to assist management as they determine call center goals.
 </li>
 <li>
 Working with other supervisors and management team members to support agents and maximize customer satisfaction.
 </li>
 <li>
 Make sure that the team leader &amp; IC agents are following the rules of IC, call procedures, data accuracy, and KPI&rsquo;s
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 
 Bachelors degree in Business Adminstration or any related field
 
 
 &nbsp;
 
</div>

Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)

Alghanim INDUSTRIES

Date: 6 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.
 Job Responsibilities
 Plans, directs, coordinates and controls the total number of incoming calls from existing customers
 Attends to enquiries from new prospects and makes outgoing calls
 Opening new job cards related to the service center
 Solving customers problems related to delivery and showroom
 Conduct customer satisfaction surveys
 Forward customer complaints by email to call centre supervisor
 Execute telemarketing campaigns
 Ensure proper call execution in order to maintain highest quality customer service and increase sales
 
Candidate Requirements
 Bilingual - good command of both English and Arabic
 2 year experience in the same field
 Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
 Good communication skills
 Clear voice and pronunciation
 Team player
 Friendly attitude with customers and team members
 Excellent customer service skills
 
Education High School / Diploma

Call Center Agent

Rayan Gate

Responsibilities:<ul><li>Make outbound calls to prospective members and follow up on leads</li><li>Convert inquiries into memberships</li><li>Present promotions / membership packages and class schedules</li><li>Maintain accurate records of customers</li><li>Provide customer service</li></ul>Qualifications:&#61692;	Proven Telesales or call center experience&#61692;	Strong communication and negotiation skills&#61692;	Energic, persuasive and sales driven personality&#61692;	Well verse with customer service&#61692;	Equivalent diploma or degree in marketing, communications or related fieldsWhatsApp# 62221159Job Type: Full-time

Telesales Executive - Bilingual

Landmark Group

<div>
 
 The Customer Care Associate (Arabic Speaking) will be responsible for managing customer communication and experience for Home Delivery Operations. The role involves handling customer inquiries, delivery coordination, issue resolution, and post-delivery feedback while ensuring adherence to predefined SLAs.
 
 
 This individual will act as the communication bridge between customers, HDO teams, and stores to ensure smooth delivery execution, timely updates, and high levels of satisfaction (NPS). The role demands fluency in
 
 Arabic and English
 
 , excellent communication skills, and a strong sense of ownership toward customer delight.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Communication &amp; Experience
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in Arabic and English related to delivery updates, rescheduling, product inquiries, and complaint resolutions.
 </li>
 <li>
 Ensure all customer queries and complaints are logged, tracked, and resolved within predefined timelines and service levels.
 </li>
 <li>
 Coordinate with the delivery, warehouse, and store teams to provide accurate delivery status and real-time updates to customers.
 </li>
 <li>
 Support delivery exceptions (delays, postponements, damages, etc.) with proactive communication to minimize customer dissatisfaction.
 </li>
 <li>
 Maintain empathy, professionalism, and positive tone across all interactions to enhance customer experience.
 </li>
 <li>
 Capture customer feedback post-delivery and share insights with the operations team for service improvement.
 </li>
 </ul>
 
 
 
 
 
 2. SLA &amp; Process Adherence
 
 
 <ul>
 <li>
 Ensure all service requests and complaints are resolved within defined turnaround times.
 </li>
 <li>
 Support tracking of delivery lead times and ensure adherence to promised service levels.
 </li>
 <li>
 Follow the standard operating procedures (SOPs) for call handling, escalation, and documentation.
 </li>
 <li>
 Monitor daily call logs, categorize issues, and report recurring trends for process improvement.
 </li>
 <li>
 Coordinate with CRM systems to ensure all customer records and interactions are accurately maintained.
 </li>
 </ul>
 
 
 
 
 
 3. Coordination with HDO &amp; Stores
 
 
 <ul>
 <li>
 Collaborate with Home Delivery Operations (HDO) teams for scheduling, dispatch confirmation, and delivery updates.
 </li>
 <li>
 Work closely with store operations to resolve post-sales issues related to delivery, assembly, or returns.
 </li>
 <li>
 Support the logistics and control tower teams by providing accurate and timely customer communication feedback.
 </li>
 <li>
 Participate in daily huddles and structured reviews to align on open cases, delays, or escalations.
 </li>
 </ul>
 
 
 
 
 
 4. Continuous Improvement &amp; Engagement
 
 
 <ul>
 <li>
 Share observations and improvement ideas related to communication flow, complaint handling, or delivery scheduling.
 </li>
 <li>
 Participate in regular team training and development sessions to enhance product, process, and system knowledge.
 </li>
 <li>
 Maintain high standards of data confidentiality, call quality, and compliance with organizational policies.
 </li>
 <li>
 Contribute to overall NPS improvement by ensuring positive and solution-oriented interactions.
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Customer queries and complaints resolved within defined SLAs.
 </li>
 <li>
 Improvement in customer satisfaction and NPS for Home Delivery.
 </li>
 <li>
 Effective communication between customers, HDO, and store teams.
 </li>
 <li>
 Accurate call documentation and reporting in CRM.
 </li>
 <li>
 Adherence to process, tone, and quality standards in every interaction.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate in any discipline (Business Administration, Communications, or related field preferred).
 </li>
 <li>
 
 Experience:
 
 2&ndash;5 years of experience in a customer service or call center role within retail, e-commerce, or logistics operations.
 </li>
 <li>
 
 Language Skills:
 
 Fluency in
 
 Arabic (mandatory)
 
 and proficiency in
 
 English (spoken &amp; written)
 
 .
 </li>
 <li>
 Strong interpersonal, problem-solving, and customer-handling skills.
 </li>
 <li>
 Familiarity with CRM tools, ticketing systems, or call management platforms.
 </li>
 <li>
 Ability to multitask and work in a fast-paced, customer-centric environment.
 </li>
 <li>
 Empathetic, patient, and able to handle high-pressure situations calmly and professionally.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Customer-first attitude.
 </li>
 <li>
 Strong communication and listening skills.
 </li>
 <li>
 Detail-oriented and process-driven.
 </li>
 <li>
 Team player with collaborative mindset.
 </li>
 <li>
 Positive and proactive approach to problem-solving.
 </li>
 </ul>
 
 
</div>

Customer Service Assistant

Al Wazzan Educational Services

General Responsibilities:Serve as the first point of contact to the school providing courteous general customer service in greeting visitors and dispensing general school information, either in person or over the phone.Specific Responsibilities:1. Welcome, greet, and offer support/guide all visitors to the school.2. Handles all incoming phone calls and makes appropriate routing.3. Handles parents&rsquo; complaints and routes them as necessary to appropriate personnel.4. Manages all incoming calls in a prompt and courteous manner.5. Maintains a daily call log for the academic year and is able to reconcile or provide data on the call logs,6. Implement procedures and policies as directed by the PR and Events Manager / Board.7. Maintain the Parents&rsquo; Complaint Form and promptly route the complaint to the PR and Events Manager / Superintendent&rsquo;s Assistant for handling.8. Welcomes potential / prospective students / parents in coordination with the registrar.9. Route parent calls for appointments with teachers to the section secretary/principal.10. If section secretary is unavailable, initiates an e-mail informing her to coordinate a meeting with the parent / teacher(s). Provide as much detail as possible including student&rsquo;s name, class, parent&rsquo;s contact details (phone number / e-mail address), and parent&rsquo;s concern / issue.11. Maintain a log of scheduled meetings to better assist visitors / parents when they arrive to the school premises.12. Distribute late slip to students in coordination with academic staff.13. Maintain log of visitors to the school premises when the security guards are busy with controlling the flow of traffic (during students&rsquo; arrival and dismissal time).14. Performs other duties as assigned by the PR and Events Manager.Job Type: Full-timePay: KD350.000 - KD500.000 per monthLanguage:<ul><li>English (Required)</li></ul>

School Receptionist

Date: 27 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Position Overview
 
Supervise maintenance activities & develop the skill base of technical team. Prioritize daily tasks & workflow that ensures efficient process implementation, to meet service & business goals. Liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard to avoid re-repairs/replacements and meet customer’s expectations.
 
Job Description
 
Work planning, organizing and coordinating daily activities.
 Supervise quality process and team performance; implement rectified action plan, whenever necessary.
 Coordinate with vendors to plan and organize new products training.
 Coordinate with vendors’ technical team to finalize the issues raised by service team.
 Regularly report progress on each job and quickly communicate delays or concerns with Senior Management.
 Oversee the daily productivity of technical team to meet targets.
 Plan the work-force to repair the customer return stock (dented), in timely manners.
 Coordinate with reception CSR team for escalated cases.
 Coordinate with Call Center for urgent escalated customer’s issues.
 Keep a track of employee attendance and overtime for payroll purposes.
 Complete jobs by developing schedules, assigning & monitoring work, gathering resources and implementing productivity standards.
 Resolving daily job problems.
 Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications.
 Contribute to team effort by accomplishing related results as needed.
 
Candidate Requirements: 
Bachelor’s degree in Electrical or Electronics Engineering
 Disciplined approach & adapt to changes.
 Processes and workflows oriented with good interpersonal skills.
 Customer oriented.
 Self-motivated & thrive under pressure.
 Possess a responsible attitude.
 Bilingual (Arabic & English)

Alghanim Academy - Service Supervisor, Xcite (Full-time opportunity)

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