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cleaning supervisor

call center supervisor

BPO PLUS

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul>Job Type: Part-timePay: Up to QAR1,750.00 per monthLanguage:<ul><li>English &amp; Arabic (Required)</li></ul>

Call Center Agent - Female

IIQAF

<div><h3 class="jobSectionHeader">Description</h3>
We are seeking a dedicated and dynamic Call Center Agent to join our esteemed hospitality team. The successful candidate will play a crucial role in ensuring exceptional customer service and support, serving as the first point of contact for our guests seeking assistance or information. As a Call Center Agent, you will be responsible for managing incoming calls, addressing inquiries, and resolving concerns efficiently and professionally.
<h3 class="jobSectionHeader">Responsibilities</h3>
<ul><li>Handle incoming calls and inquiries from customers professionally and efficiently.</li><li>
Provide accurate information about products, services, and promotions.</li><li>
Resolve customer complaints and issues in a timely manner.</li><li>
Update customer records and information in the database.</li><li>
Follow communication scripts and guidelines to ensure consistency.</li></ul>
<h3 class="jobSectionHeader">Requirements</h3>
<ul><li>Excellent verbal and written communication skills.</li><li>
Strong customer service orientation with a positive attitude.</li><li>
Ability to multitask and work under pressure in a fast-paced environment.</li><li>
Basic computer skills and familiarity with CRM software.</li><li>
Prior experience in a call center or customer service role is a plus.</li></ul>
<h3 class="jobSectionHeader">Qualifications</h3>
<ul><li>High school diploma or equivalent.</li><li>
Proven track record of meeting and exceeding customer service goals.</li><li>
Ability to work flexible hours, including evenings and weekends.</li></ul>
<h3 class="jobSectionHeader">Benefits</h3>
<ul><li>Competitive salary and performance-based incentives.</li><li>
Opportunities for career growth and advancement within the company.</li><li>
Comprehensive training and ongoing support to enhance your skills.</li><li>
A positive and inclusive work environment with a diverse team.</li></ul></div>

Call Center Agent

World Multinational Immigration & Business Consultancy

<ul><li>Handle incoming customer calls and provide accurate, clear, and satisfactory answers to their queries and concerns.</li><li>De-escalate situations with dissatisfied customers by offering patient support and professional assistance.</li><li>Make outbound calls to inform clients and customers about the company&rsquo;s new products, services, and policies.</li><li>Guide callers through troubleshooting, navigating the company website, or using products and services.</li><li>Review customer accounts, providing updates and information about billing, shipping, warranties, and other account details.</li><li>Work closely with other call center team members to deliver excellent customer service.</li><li>Assist in training new employees on customer service processes and company policies.</li><li>Use Microsoft Office tools to manage data and reports.</li></ul>Requirements:<ul><li>Fluent in Bangla and Hindi (spoken and written) &ndash; Essential</li><li>Basic understanding of English &ndash; Preferred</li><li>Previous experience in a call center or customer service role is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Patience, empathy, and the ability to handle customer pressure professionally.</li><li>Basic computer and typing skills.</li><li>Willingness to work in shifts, including weekends and holidays, if required.</li></ul>Job Type: Full-time

Baruch Trading & Contracting Services

Job Title: HVAC Technician (Data Center Maintenance)No. of Positions: 03Location: DohaReports To: Maintenance Supervisor / Facilities EngineerPosition Summary:The HVAC Technician will be responsible for the operation, maintenance, and troubleshooting of HVAC systems within a data center environment, ensuring optimal temperature, humidity, and air quality levels for critical IT infrastructure. The role requires technical competence, strong communication skills, and adherence to safety and maintenance protocols.Key Responsibilities:<ul><li>Perform preventive and corrective maintenance of HVAC systems including AHUs, CRAC/CRAH units, chillers, split units, and FCUs.</li><li>Monitor and maintain temperature and humidity controls to ensure data center environmental stability.</li><li>Diagnose and repair HVAC mechanical and electrical faults promptly to minimize downtime.</li><li>Perform routine inspections and maintain service logs and maintenance records.</li><li>Coordinate with BMS/controls technicians for performance tuning and alarm monitoring.</li><li>Assist in installation, commissioning, and retrofitting of HVAC equipment and control systems.</li><li>Comply with safety procedures, risk assessments, and data center access protocols.</li><li>Support emergency response activities related to HVAC system failures.</li></ul>Qualifications &amp; Experience:<ul><li>Education: ITI / Diploma in Mechanical, Electrical, or HVAC Engineering.</li><li>Experience: Minimum 3 years of experience in data center or critical facility HVAC maintenance.</li><li>Technical Skills:</li><li>Strong knowledge of HVAC equipment, refrigeration systems, and air distribution systems.</li><li>Basic understanding of BMS, DDC, or PLC-based control systems.</li><li>Familiar with energy efficiency practices and HVAC load management.</li><li>Language Skills: Good English communication skills (spoken and written).</li></ul>Additional Requirements:<ul><li>Ability to work in rotational shifts including weekends and holidays.</li><li>Good teamwork, reporting discipline, and customer service attitude.</li><li>Must hold a valid Qatar ID / ready for local transfer (if applicable).</li></ul>Compensation &amp; Benefits:<ul><li>Total Salary: QAR 2,700.00 / month</li><li>Accommodation &amp; Transportation: Provided by the company</li><li>Other Benefits: As per Qatar Labour Law (annual leave, ticket, medical, etc.)</li></ul>Job Type: PermanentApplication Question(s):<ul><li>Availability: Are you available to join immediately? If not, mention your notice period.</li><li>Experience: Do you have experience working in a data center or critical facility environment? If yes, specify years and role.</li><li>Language Proficiency: Are you comfortable communicating and reporting in English (spoken and written)?</li><li>Salary Acceptance: Are you OK with the offered salary of QAR 2,700 + Accommodation &amp; Transportation provided by the company? (Yes / No)</li></ul>

HVAC Technician (Data Center Maintenance)

Carrier

<div>Build a career with confidence
At Carrier, you&rsquo;re joining the world leader in healthy, safe, sustainable and intelligent building and cold chain solutions. We create solutions that matter for people and our planet &ndash; and our employees are the heart of it all. We are a company of innovators and problem-solvers who are united by The Carrier Way &ndash; our vision, values and culture.
As an employer of choice, we strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. In short, Carrier&rsquo;s greatest assets are the expertise, creativity and passion of our employees &ndash; and we&rsquo;re excited for you to join the team.
Role Responsibilities:
We strive to remain leader in HVAC industry by consistently improving our performance through customer focused programs and providing highest value to our customers.
Job Designation
HVAC Field Technician
Job Summary
This position is for a Field Technician in Aftermarket and Service, reporting to Service Supervisor. Installs, tests, services, and repairs equipment to conform with company operating specifications and customer requirements. Perform jobs given on daily basis by direct supervisor, carries out work related to maintenance contracts, repairs and some warranty related jobs. Relies on moderate experience and judgment to plan and accomplish assigned tasks as instructed by Service Supervisor.
Key responsibilities
<ul><li>Receives daily job schedules from concerned Service Supervisor and executes accordingly in a timely manner</li><li>
Executes and completes the job as per the budgeted man-hour</li><li>
Use SYCLO device and generate / deliver time confirmations, job cards and EH&amp;S site surveys</li><li>
Meets assigned SOIP target (revenue, utilization, GM, call back rate, EH&amp;S, and MFA)</li><li>
Executes assigned jobs</li><li>
Assists Senior Technicians on jobs as required</li><li>
Reports escalated problems and spare parts requirements to Supervisor for necessary arrangements</li><li>
Install spare parts when attended</li><li>
Attends EH&amp;S trainings and always follow guidelines</li><li>
Use right tools &amp; PPEs in appropriate way. Inspect and inform Supervisors.</li><li>
Maintain site house-keeping post work completion</li></ul>
Qualifications
<ul><li>Technical Diploma</li><li>
Minimum 3 years of relevant experience</li><li>
Proficiency (Speak, Read &amp; Write) in English</li><li>
Communication skills (Understanding questions and responding correctly)</li><li>
Customer focus orientated</li><li>
Analytical thinking skills</li></ul>
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine of growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice</div>

Field Service Technician

Vistas Global

<div>
 
 
 Job Purpose Summary:
 
 
 
 The
 
 IT Business Analyst
 
 is responsible for analyzing, testing, and supporting various banking applications, including
 
 SMS Banking, Call Center Systems, IVR, Online Banking, and Mobile Banking
 
 . The role ensures effective collaboration between business users, developers, and QA teams to deliver secure, efficient, and reliable banking solutions. The incumbent will also play a key role in preparing and reviewing business and technical documentation, managing test cases, and ensuring compliance with the bank&rsquo;s policies and standards.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Review and analyze
 
 Business Requirement Specifications (BRS)
 
 and prepare detailed test cases covering all aspects of the project scope.
 </li>
 <li>
 Conduct
 
 System Integration Testing (SIT)
 
 and
 
 User Acceptance Testing (UAT)
 
 for core and digital banking solutions.
 </li>
 <li>
 Manage the
 
 defect life cycle
 
 , including logging, tracking, and reporting on issue resolution and execution status.
 </li>
 <li>
 Collaborate with business users, system analysts, and developers to design and implement efficient business systems.
 </li>
 <li>
 Track and document all changes to business and system specifications.
 </li>
 <li>
 Prepare and assist in developing
 
 user manuals, process instructions, and training materials
 
 .
 </li>
 <li>
 Coordinate with IT and vendor teams to ensure timely resolution of system incidents and enhancements.
 </li>
 <li>
 Review and validate test results to ensure accuracy, quality, and compliance with requirements.
 </li>
 <li>
 Ensure
 
 data protection and confidentiality
 
 in all aspects of system management and documentation.
 </li>
 <li>
 Prepare system business cycle specifications and manage output, controls, and reconciliation of transactions and calculations.
 </li>
 <li>
 Support regression testing and test scope analysis for all releases and upgrades.
 </li>
 </ul>
 
 
 Education &amp; Experience Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Computer Science, Management Information Systems (MIS), Engineering
 
 , or a related technical field.
 </li>
 <li>
 Minimum
 
 6 years of experience
 
 in the
 
 Banking IT Department
 
 .
 </li>
 <li>
 Proven experience in analysis and testing of
 
 SMS Banking, Call Center Applications, IVR, Online, and Mobile Banking
 
 .
 </li>
 <li>
 Strong knowledge of
 
 Equation/Core Banking Systems
 
 .
 </li>
 <li>
 Solid understanding of
 
 Open Banking APIs
 
 and integration standards.
 </li>
 <li>
 Experience in
 
 business process analysis
 
 ,
 
 system documentation
 
 , and
 
 regression testing
 
 .
 </li>
 <li>
 Hands-on experience in
 
 defect management tools
 
 and test execution reporting.
 </li>
 </ul>
 
 
 Required Special Skills:
 
 
 <ul>
 <li>
 Excellent
 
 oral and written communication
 
 skills in
 
 English
 
 (Arabic preferred).
 </li>
 <li>
 Strong
 
 business process analysis and mapping
 
 capabilities.
 </li>
 <li>
 Effective
 
 time management
 
 and ability to work under tight deadlines.
 </li>
 <li>
 Strong
 
 teamwork
 
 , coordination, and stakeholder management abilities.
 </li>
 <li>
 Highly
 
 customer service oriented
 
 with a proactive approach to issue resolution.
 </li>
 <li>
 Commitment to
 
 ethics, confidentiality, and data protection standards
 
 .
 </li>
 <li>
 Strong
 
 planning, organization, and problem-solving
 
 skills.
 </li>
 <li>
 Ability to interact professionally with all levels of management and external contacts.
 </li>
 </ul>
 
 
</div>

Business Analyst

Commercial Bank

<div>
 
 Job Summary
 
 
 
 The primary responsibility of this jobholder is to ensure seamless day-to-day operations in line with approved SOP and SLA.
 
 
 
 
 Key Accountabilities
 
 
 
 
 <ul>
 <li>
 Ensure all authorization, cancellation, verification and merchant queries/ requests received via telephone, fax and email from internal and external customers are handled in an accurate and professional manner.
 </li>
 <li>
 Ensure BONUS request is reviewed, presented and loaded in an accurate manner following Bank guidelines and DOAs related to Retail Credit and other Departments.
 </li>
 <li>
 Ensure all requests for credit and debit card status activation/reactivation/blocking, Code11/ACP limit change, card recovery, call for credit, VRM exclusion, FRM whitelisting, 3D whitelisting, travel plan, online daily limit transfer change, CRM Service Requests, Safer Payment Cases and Email Fraud Alerts are accurately processed within TAT and in accordance with the SOP and DOA.
 </li>
 <li>
 Ensure all incoming calls through campaign and local numbers are answered within Service Level and in a courteous and professional manner.
 </li>
 <li>
 Ensure to monitor, review and prompt action on all fraud cases/queues via Safer Payment, Email Alerts, VRM and FRM within TAT and in accordance to the SOP.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 <ul>
 <li>
 Ensure proper escalation of all system-related issues 24/7
 </li>
 <li>
 Handling of all activities assigned by the Line Manager and Department Head.
 </li>
 <li>
 Adherence to the roster on shift duties which includes weekends and holidays to maintain business continuity 24/7.
 </li>
 <li>
 Full compliance with company policies, procedures and standard of ethic, integrity and scheme regulations.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 University Degree
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Banking experience and call center experience is preferred.
</div>

Associate- Authorization & Fraud Monitoring

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